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Recensioner av Westgate Historic Williamsburg Resort

3.5 out of 5
Westgate Historic Williamsburg Resort
1324 Richmond Road, Williamsburg, VA

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 445 av 1000 recensioner" "
8 - Bra i betyg. 289 av 1000 recensioner" "
6 - Okej i betyg. 143 av 1000 recensioner" "
4 - Dåligt i betyg. 77 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 46 av 1000 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Brianna

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet and clean
Bodde här 2 nätter i maj 2024

8/10 Bra

John

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room. Itself was good but not what I expected. We had to drive 3 or 4 minutes from the check-in building to get to our room. If we wanted to use the pool we would have to drive back to the main buildings and find parking so if the pool is important to you book a room nearby it.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

gerard

Reste med familjen
Check in and location great. Unfortunately the room heater is not working. Walked into an ice box and maintenance called to repair in late evening
Bodde här 1 natt i maj 2024

8/10 Bra

Marc, Groton

Reste med sin partner
Gillade: Renlighet och personal och service
Our room was in the cottages (not the building pictured in the listing) and was cramped for two people with luggage.The walls were thin and conversation in adjacent room could easily be heard. Fortunately, only one of the adjacent rooms was occupied and they retired at a reasonable hour. The corner shelf in the shower was not secured to the wall so toiletries tipped onto the floor.and water leaked past the door onto the bathroom floor.I didn't realize that I needed to request housekeeping, not a big deal for a two-night stay. On the plus side, the hotel is about 1.3 miles from Merchant Square and was a pleasant walk down Richmond Road..
Bodde här 2 nätter i april 2024

4/10 Dåligt

Jessica

Gillade inte: Personal och service och boendets skick och faciliteter
Didn’t like the set up of rooms. Traveling alone, felt very unsafe in the property as it was a drive from the hotel to your actual room. Not a traditional hotel.
Bodde här 3 nätter i januari 2024

6/10 Okej

Kelly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The location is excellent and the front desk is warm and professional. It appears that some employees live and work in the old Princess Anne Motor Court section, which seems like a nice arrangement. However, during my stay they were making noise late at night and I cigarette smoke smell wafted into my room. I won't stay in these rooms again.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Joy E

Reste med familj och småbarn
Gillade: Boendets skick och faciliteter
The staff were personable and very considerate
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Robin, Strasburg

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Right in the heart of the city. Easy driving to the historic area, Jamestown, Busch Gardens
Bodde här 2 nätter i april 2024

8/10 Bra

Amy

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The location of this hotel was fantastic for attending an event at Martin Stadium. The room was in the back section of the hotel in a cottage. The the room was extra big with two king beds. I can not speak to the main hotel area but if I could stay in the cottages again I would do so for any future visits to W&M.
Bodde här 2 nätter i april 2024

8/10 Bra

Dipa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Social media support 23 apr. 2024
Hi Dipa,Thank you for letting us know you enjoyed your stay. We look forward to your next visit!Kind regards,Social media support

10/10 Fantastiskt

Hardik

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay at wastegate and I definitely recommend but hotel need to speed up check-in process and improve area around hotel. Inside hotel is up to expectations. I would definitely recommend for Wilmington.
Bodde här 3 nätter i mars 2024
Svar från Social media support 23 apr. 2024
Hi Hardik,We're thrilled to hear that you enjoyed your stay at Westgate! Thank you for your recommendation and valuable feedback. We're delighted that the hotel's interior met your expectations. We appreciate your support and look forward to welcoming you back for another beautiful stay at Westgate Resorts!Kind regards,Social media support

10/10 Fantastiskt

Oswaldo

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Social media support 23 apr. 2024
Hi Oswaldo,Thank you for letting us know you enjoyed your stay. We look forward to your next visit!Kind regards,Social media support

10/10 Fantastiskt

Kim

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was clean and surprisingly large. It was very comfortable and quiet.
Bodde här 1 natt i mars 2024
Svar från Social media support 23 apr. 2024
Hi Kim,We're delighted you found your room clean, spacious, and comfortable during your stay with us! Our top priority is providing a relaxing and serene environment for our guests, and we're glad you enjoyed the quiet atmosphere as well. We look forward to welcoming you back for another enjoyable experience!Kind regards,Social media support

10/10 Fantastiskt

Ramona

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Next door tv was very loud
Bodde här 1 natt i mars 2024
Svar från Social media support 23 apr. 2024
Hi Ramona,We're sorry to hear about the disturbance from the loud TV next door during your stay. Our goal is to ensure all our guests have a peaceful and comfortable experience, and we apologize for failing to do so in this instance. We appreciate your understanding and hope to have the opportunity to provide you with a more relaxing stay in the future.Kind regards,Social media support

10/10 Fantastiskt

Edward

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Social media support 23 apr. 2024
Hi Edward,Thank you for letting us know you enjoyed your stay. We look forward to your next visit!Kind regards,Social media support

10/10 Fantastiskt

Boris, Palm Coast

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Will recommended
Bodde här 2 nätter i mars 2024

2/10 Väldigt dåligt

Roy, Mebane

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property does not have house cleaning. The sheets was not changed when we got there. STAY AWAY ALL COST.
Bodde här 2 nätter i mars 2024
Svar från Social Media Support 3 apr. 2024
Hi Roy, We're truly sorry to hear about your disappointing experience with cleanliness during your stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we apologize for falling short of this standard. Your feedback is invaluable, and we take it seriously. We understand your concerns and appreciate you bringing them to our attention. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. Thank you for your feedback.

10/10 Fantastiskt

Patrick

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great value and lots of fun for kids.
Bodde här 2 nätter i mars 2024
Svar från Social media support 23 apr. 2024
Hi Patrick,We're thrilled you and your kids had a fantastic time and found value in your stay with us! We strive to create memorable experiences for families, and we're delighted that you enjoyed the fun activities we offer. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for more family fun!Kind regards,Social media support

2/10 Väldigt dåligt

Carlyn

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I booked what was perceived to be a normal hotel room..but in reality we were 2 buildings away (in between and behind two restaurants) the window in the room looking out lead right to the dumpster and to the back parking lot of the one restaurant, my husband looked in, and he walked out and checked out… we went to another hotel near by. There was nothing we saw that was close to “resort” style… other than the pictures online. Maybe I need to look at ALL pictures. Staff was rude when we wanted to check out. The only nice person helped me find the bathroom to change out 8 month old son. This is not a clean place for a baby.
Bodde här 1 natt i mars 2024
Svar från Social Media Support 3 apr. 2024
Hi Carlyn, We're deeply sorry to hear about your disappointing experience during your recent stay. It's disheartening to learn that the room location and view did not meet your expectations and that you encountered challenges with the staff. We understand the importance of a comfortable and pleasant stay, especially when traveling with a young child, and we apologize for falling short of providing that for you. Your feedback is taken seriously, and we will address these concerns internally to ensure improvements are made. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future. Thank you for bringing these issues to our attention.

2/10 Väldigt dåligt

Loren

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Social Media Support 3 apr. 2024
Hi Loren, Thank you for visiting us at the Westgate Historic Williamsburg Resort. We are disappointed to see you did not have the exceptional vacation experience we strive to provide all our visitors. We hope to have another opportunity to welcome you in the future to not only meet but exceed all your expectations.Best Wishes,Social Media Support

10/10 Fantastiskt

Clayton, Drewryville

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quick and friendly check in. Room was spacious and comfortable.
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Laura

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Quick check-in. Lots of amenities. Outside door had broken seal so draft came in. Tried to address
Bodde här 2 nätter i februari 2024

4/10 Dåligt

Jessica

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Social media support 11 mars 2024
Hi JessicaThank you for taking the time to rate your visit. We would have loved to know more as we genuinely care about our guests' experience. We hope we will get the chance to make your next stay much better. Kind regards,Social media support

10/10 Fantastiskt

ALEXANDER

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was nested in Colonial fashion very clean and comfortable.
Bodde här 2 nätter i februari 2024

2/10 Väldigt dåligt

Devyn

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
We paid for a room with a jacuzzi. When we arrived we were told we were upgraded to a two bedroom suite with NO jacuzzi. We said no, we wanted the room with the jacuzzi, which is what we paid for. We were told they were all sold out of those rooms and that they could get us in one of those the next day. The next day came and the front desk worker was extremely rude to us when we asked to be switched to the room we paid for. Do. It recommend this place as you cannot be sure that you will get what you paid for. And you will be treated with disrespect when you ask for what you paid for!
Bodde här 3 nätter i februari 2024
Svar från Social media support 11 mars 2024
Hi Devyn,We sincerely apologize for the inconvenience and frustration you experienced with your room reservation and our team's lack of proper communication. Providing our guests with the accommodations they expect and deserve is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We apologize for the rudeness our front desk staff displayed during your interaction. This unacceptable behavior does not reflect the level of service and professionalism we strive to provide to our guests. We appreciate your understanding and hope to have the opportunity to regain your trust. We welcome you back in the future for a much-improved experience. Kind regards,Social media support

6/10 Okej

Richard

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Convenience and Quietness were the keys for me
Bodde här 3 nätter i februari 2024
Svar från Social media support 11 mars 2024
Hi Richard,We're delighted to hear that convenience and quietness were the keys to your satisfaction during your stay with us. Providing a peaceful and convenient environment for our guests is a top priority, and we're thrilled that we could meet your expectations in these areas. Your comfort and satisfaction are important to us, and we're glad that we could contribute to a positive experience during your time with us. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!Kind regards,Social media support

6/10 Okej

Kathleen

Gillade: Personal och service
Weekend Get-away.
Bodde här 2 nätter i februari 2024
Svar från Social media support 11 mars 2024
Hi Kathleen, Thank you for taking the time to rate your visit. We would have loved to know more as we genuinely care about our guests' experience. We hope we will get the chance to make your next stay much better. Kind regards,Social media support

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
Meh
Text with front desk offered but failed to reply to request for late checkout until after the check out and then offered 11am at 11:07. Useless. Not a bad place - for the money - but lacks any updates and feels dated - definitely not going back
Bodde här 2 nätter i februari 2024
Svar från Social media support 11 mars 2024
Hi,We sincerely apologize for the inconvenience you experienced with our late checkout request process. Providing timely and responsive service is essential to us, and we regret falling short of your expectations in this regard. We understand the frustration caused by the delayed response and the missed opportunity to accommodate your request.Additionally, we appreciate your feedback regarding our property's updates and overall feel. We understand the importance of maintaining a modern and inviting atmosphere for our guests, and we regret that we did not meet your expectations.Thank you for choosing to stay with us, and we apologize for any inconvenience caused.Kind regards,Social media support

4/10 Dåligt

Aron

Bodde här 1 natt i februari 2024
Svar från Social Media Support 3 apr. 2024
Hi Aron, We are sorry to see from your rating that you did not enjoy your experience with us. While we do not know why, we hope to have another opportunity to impress you in the future at the Westgate Historic Williamsburg resort.Best Wishes,Social Media Support

10/10 Fantastiskt

Marquise

Bodde här 1 natt i januari 2024

8/10 Bra

Susan

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Social Media Support 5 feb. 2024
Hi Susan, Thank you for your rating on the Westgate Historic Williamsburg Resort! We are glad to see your stay was excellent and we invite you to visit us again in the future. Best Wishes,Social Media Support

10/10 Fantastiskt

LeAndra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Social Media Support 5 feb. 2024
Hi LeAndra, Thank you very much for your rating on the Westgate Historic Williamsburg Resort. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support

8/10 Bra

Stacey

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tony was great at check in. Very friendly and quick! Bed was comfortable. Bathroom is a little small but worked.
Bodde här 1 natt i januari 2024
Svar från Social Media Support 6 feb. 2024
Hi Stacey, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Historic Williamsburg Resort!Best Wishes,Social Media Support

8/10 Bra

SIF

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff, easy check-in/out. Room was clean. Beds were firm and very comfortable. Shower had good water pressure. Parking right outside room. Walls are a bit thin, so could hear folks in next room. Overall very good experience.
Bodde här 2 nätter i januari 2024
Svar från Social Media Support 6 feb. 2024
Hi SIF, Thank you for sharing your thoughts! We're delighted to hear that you had a positive experience with our friendly staff, easy check-in/out process, clean rooms, comfortable beds, and good water pressure in the shower. Your feedback about the thin walls is noted, and we appreciate your valuable input. We hope to welcome you back for another enjoyable stay in the future!Kind Regards

8/10 Bra

David

Gillade: Renlighet, personal och service och bekvämligheter
Everything was great except the water heat. Bathroom was cold during the winter and water temperature couldn’t warm up to an acceptable temperature
Bodde här 2 nätter i januari 2024
Svar från Social Media Support 6 feb. 2024
Hi David, Thank you for your feedback, and we're pleased to hear that you had an overall positive experience. We apologize for any inconvenience regarding the water temperature in the bathroom during the winter. We will certainly look into this issue to ensure a more comfortable stay for our future guests. Your input is valuable, and we appreciate your visit.Kind Regards, Social Media Support

10/10 Fantastiskt

He

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and quiet, we are impressed.
Bodde här 1 natt i januari 2024
Svar från Social Media Support 6 feb. 2024
Hi, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate Historic Williamsburg Resort! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support

2/10 Väldigt dåligt

Ronnie

Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

LeAndra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Social Media Support 5 feb. 2024
Hi LeAndra, Thank you very much for your rating on the Westgate Historic Williamsburg Resort. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support

10/10 Fantastiskt

Mary

Bodde här 2 nätter i januari 2024
Svar från Social Media Support 5 feb. 2024
Hi Mary, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Historic Williamsburg Resort!Best Wishes,Social Media Support

10/10 Fantastiskt

Crystal

Gillade: Personal och service och boendets skick och faciliteter
Best One
Bodde här 4 nätter i januari 2024
Svar från Social Media Support 5 feb. 2024
Hi Crystal, Thank you for your rating on the Westgate Historic Williamsburg Resort! We are glad to see your stay was excellent and we invite you to visit us again in the future. Best Wishes,Social Media Support

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice room. Soft, comfortable bed. Will stay here again.
Bodde här 1 natt i januari 2024
Svar från Social Media Support 5 feb. 2024
Hi Jason, Thanks for visiting the Westgate Historic Williamsburg Resort! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support

10/10 Fantastiskt

Lateefah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Social Media Support 5 feb. 2024
Hi Lateefah, Thank you for your 5-star rating on the Westgate Historic Williamsburg Resort. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again. Best Wishes,Social Media Support

10/10 Fantastiskt

Klarita

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I booked one bedroom villa and the room was very clean and nice furniture! The bathroom was spotless and had a big jacuzzi. The property has a heated outdoor pool and hot tub. Highly recommended!!
Bodde här 2 nätter i januari 2024
Svar från Social Media Support 26 jan. 2024
Hi Klarita, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Historic Williamsburg Resort!Best Wishes,Social Media Support

6/10 Okej

Christine

Gillade inte: Personal och service och rummets bekvämlighet
Room not as described on website and booked
I booked a suite with a jetted tub for our yearly getaway. The suite we received was not what was advertised or booked on Hotels.com. No jetted tub no tub at all. Now for some this might not be an issue but when you book a week away with your spouse for us it was. The room was a handicap room so the bed just about sat on the floor. Again no tub at all like advertised and booked. No room exchange or refund issue. Very disappointed in the property and Hotels.com
Bodde här 4 nätter i december 2023
Svar från Social Media Support 5 feb. 2024
Hi Christine, Thank you for choosing our property for your yearly getaway, and we sincerely apologize for the disappointment you experienced during your stay.We understand the importance of your reservation and the specific amenities you were expecting, such as the jetted tub, which was not provided as advertised. We also regret that the room you received did not meet your expectations, and we apologize for any inconvenience caused. Your satisfaction is our priority, and we would appreciate the opportunity to make it up to you on a future visit. Kind Regards, Social Media Support

10/10 Fantastiskt

Andrea

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

LaMont

Bodde här 2 nätter i december 2023

4/10 Dåligt

Lisa

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
A 10:00 AM check out time is ridiculous.
A 10:00 AM check out during the off season is ridiculous!
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Kathryn

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Sandie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location and rooms
Great recent renovations and amenities in the room and in the building and convenient location and easy parking
Bodde här 4 nätter i december 2023

6/10 Okej

Verifierad resenär

Gillade inte: Rummets bekvämlighet
Cheap place, got what I paid for I guess
Room was very, very small with a tiny dresser, small bathroom and no sofa or comfortable chair. It is obviously a very old hotel with lots of signs of things worn down but at least there was a fresh coat of paint slapped on everything. The door had big gaps around it allowing too much nearby traffic noises inside the room. A mouse or insects would easily crawl under. No deadbolt. Paint peeling off the wall.
Bodde här 2 nätter i december 2023