Hello Natalie, we're delighted to see that you enjoyed your stay with us! We look forward to hosting you again soon.

Hello Susanne, we're honored to be your favorite place! Thank you so much for letting us know and we look forward to hosting you again next time.

Hello Susanne, thank you for sharing your kind words! We're very happy to see that you had a 5-star stay with us.

Hello Alma, thank you for the 5-star rating! We're very happy to see that you enjoyed your stay and Yuk Yuk's. We hope to see you again!

Hello Lina, we're happy to see that you enjoyed Ten Spa!

Hello Patricia, it's wonderful to hear that our staff was a big part of your stay! And we really do have such comfortable beds, which makes it hard to get up in the morning! We're delighted to see that you enjoyed your time while in our care and hope to see you again soon.

Hello Ramona-Ann, we're happy to see that your enjoyed our hotel. Thank you for staying with us.

Bonjour Gerard, nous sommes très heureux de voir que vous avez passé un merveilleux séjour avec nous! A la prochaine.

Hello Dilip, we thank you for staying with us!

Hello Michael, we're pleased to see that you had a 5-star stay with us!

Hello Carmen, unfortunately we do not have a pool at the hotel and we do not advertise that we do on any of our booking platforms. The building next door to us welcomes our hotel guests to use their pool for a 10.00 drop in fee. Parking isn't included in our rates but you received our Choice member rate of 19.00 for the day, which is fairly standard for parking downtown. While staying with us, we extended 2 complimentary tickets to our Yuk Yuk's comedy club that evening and we hope you enjoyed the show.

Hello Bella, we thank you for staying with us recently and hope that you enjoyed it! We sincerely apologize that you found the room warm and that our cooling system wasn't turned on yet for the season. Being an older building, we unfortunately come across this for a short window of time. Thank you for sharing your feedback and we look forward to hosting you again one day soon.

Hello Grant, we're very happy to see that you enjoyed your time with us! We appreciate you taking the time to let us know and we look forward to hosting you again next time.

Hello Darwin, we're happy to see that you had a 5-star stay with us!

Hello Melinda, we're so happy you got the chance to enjoy our comfortable beds and we love hearing about our wonderful staff! Thank you for sharing.

Hello Eli, we hope you enjoyed your stay and please don't hesitate to reach out to the hotel directly to share further details on how we might be a 5-star next time you stay with us.

Hello Caitlyn, we're delighted to hear how amazing our staff made you feel during your recent stay with us! We thank you for trying out both of our restaurants and appreciate your recommendation. We hope to see you again one day soon.

Hello Julia, we're thrilled to see your wonderful review of your recent stay with us and thank you for your recommendation! We shall look forward to hosting you again soon.

Hello Margie, thank you for the compliment! We just turned 110 years old. We look forward to hosting you again soon.

Hello Peter, thank you for taking the time to share your kind words about our hotel. We're very happy to see that you enjoyed your stay!

We greatly appreciate your kind words about our staff's friendliness and helpfulness. It's always a pleasure to hear that our efforts have made a positive impact on our guests' experiences.

That's fantastic to hear! Comfortable beds and quality bedding can make a significant difference in ensuring a restful and enjoyable stay. We're glad that you found them wonderful during your time with us. We look forward to welcoming you back soon!

Hello Bonnie, we love hearing the appreciation for the historical aspect of our hotel! We're happy that you enjoyed your stay with us.

Hello Gregory, we're delighted to see that you had a great stay! We have a variety of rooms and sizes, but yes, some of the standard rooms are on the smaller side. We hope that you were still comfortable during your stay with us.

Hello Cory, we're very sorry to hear that you didn't enjoy your stay with us recently and appreciate your feedback. Some of our bathrooms tend to be on the older side but are always very clean. A room with a bathtub can be requested. Our standard rooms don't come with a mini-fridge but can also be requested, along with an electric kettle, free of charge. We apologize that you were not made aware that we could send these items up to your room.

Hello Maria-Jose, we're sorry to hear that you didn't enjoy our property but we're an older building having just turned 110 years old. Some of our rooms appear to be on the older side but they're well maintained and clean. Our restaurants, spa, event spaces and lobby are all stunning, so it's unfortunate you weren't able to experience those aspects of the hotel. If you stay with us again, please let us know as we'd be happy to give you a tour of the hotel and share its history and heritage with you.

Hello Malcolm, it's lovely to know that you enjoyed the atmosphere of our beautiful hotel. Thank you for letting us know.

Hello Everett, we're happy to hear you enjoyed your stay and yes, we just turned 110 years old! We apologize that the area you mentioned wasn't properly tended to during your stay and have passed on the feedback to ensure we check it more frequently throughout the day.

Hello Collin, it's wonderful to see that you had a 5-star stay with us! Thank you for sharing.

Hello Collin, happy birthday to your mom! Thank you for staying with us to celebrate her special day and we're very happy to hear that you enjoyed your time.

Hello Tony, we looked into your charges and could it be that your original booking receipt was reflected in American dollars and when checking out with us, the bill was in Canadian currency? Hence adding the exchange rate on our end but not the dollar amount coming out of an American bank account. Also when people are checking in, we authorize their credit card for incidentals, but that amount is returned to the guest within 3-5 business days. We hope this information helps and we're happy to discuss it further if you'd like to call the hotel directly. Otherwise, we hope you enjoyed your stay!

Hello Dorothy, we love hearing that the service you received was excellent! Thank you for letting us know.

Hello James, thank you for taking the time to share your thoughts on your recent stay with us. We will see you again next time.

Hello Christina, thank you for the lovely compliment! We're very happy to see that you enjoyed your stay.

Hello Joshua, we're extremely sorry for the inconvenience that this disruption caused you, as we never want our guests to feel the need to check out early. We hope to one day host you again and we shall make every effort to ensure your room is all set for a peaceful night's sleep.

Hello Cynthia, we thank you for staying with us and we're happy to see that you enjoyed our location as we're very conveniently located! We hope to host you again soon.

Hello Keith, we're happy to see that you enjoyed your stay!

Hello Karol, if you'd like to share further details about your stay, please don't hesitate to reach out to the hotel directly. Thank you for your feedback.

Hello Stacy, how wonderful to hear what a great time you had while in our care recently. We're honored to be one of your favorite places to stay and we look forward to hosting you again next time.

Hello Kenneth, we're sorry to see that you didn't have a 5-star stay with us and if you'd like to share further details of your experience, please don't hesitate to reach out to the hotel directly.

Hello Katrina, thank you for enjoying our beautiful hotel!

Hello Matt, it's wonderful to see that you had a 5-star stay with us recently!

Hello Karen, we're so happy to hear that you enjoyed your stay!

Hello Stephen, we hope that you enjoyed your stay!

Hello Jade, we thank you for staying with us and for letting us know we are now the only place you'll stay in Winnipeg! We love hearing how welcoming our staff made you feel and we look forward to hosting you again soon. We're sorry to hear that the parking was difficult to navigate at first but please never hesitate to give us a call with any questions. We're always here for you, 24 hours a day!

Hello Linda, thank you for taking the time to let us know that you had a great stay with us recently.

Hello Marinel, we're very sorry to hear that you had a hard time finding our parking. Both entrances are located next to each other on Garry Street, along the side of the hotel. We hope that you were able to enjoy the rest of your stay.

Hello Stacy, we're so sorry to hear you experienced a rough check in during your recent stay with us. Upon arriving when check in was beginning, we unfortunately only had one of your rooms ready right at 3pm. Our bellman ran up to deliver your keys to the second room shortly thereafter but went to the room you had not been in quite yet. We apologize for any inconvenience this might have caused you but we're happy to see you still enjoyed your time at the hotel.