Dear Stefan, Thank you for your recent stay at Park Hyatt Zurich and for taking the time to share your feedback on Hotels.com. Your feedback is very important to us, as it plays a significant part in helping us achieve a higher standard of quality and improved customer service. We were delighted to read that you enjoyed your recent stay overall, and we were able to meet your expectations. Attentive service like this makes the difference in our line of work and we are always glad when we manage to fulfill the high standards we set for ourselves in order to create most memorable stays. Feedback such as yours is what makes our jobs so rewarding, as it helps motivate our team members to keep up their good work. Our entire team is looking forward to welcoming you back to Park Hyatt Zurich in hopefully not too distant future. Please rest assure that we are at your disposal if there is anything we may assist you with in the meantime. Best regards, The Park Hyatt Zurich Team