We sincerely apologize for your room type error. Did you bring it to the attention of my front desk staff? I would like to discuss this further. Someone from the hotel will reach out within one business day.

We are sorry to hear of your poor experience while staying with us. Had this been brought to our attention at the time of the stay, we would have gladly turned the system back on, or provided you with a space heater. Most of our complaints have been of it being too warm in the rooms. We didn't receive any other cold issue complaints over the time of your stay. I do apologize for the no phone in room and will correct that. Thank you for bringing this to our attention. Have a good day.

We're so glad you enjoyed your stay and hope to see you again soon!

I'm sorry you had a bad experience. We weren't able to change the batteries to other issues and have since resolved them. We weren't told of the TV not working until 7:30 pm on the last night of the stay. 2 staff members earlier in day reported being told about only the remote. It was changed and tested, as working by the front desk agent. I swapped the tv's because they have built in Fire TV and we aren't able to put a Fire Stick in them to work. I signed into my own account and put on live TV for the troubles you had been having. Unfortunately, it's difficult to have 29 rooms, computer, phone, cell phones, guests on wi-fi. etc.. at the same time. The fridge issue: I apologize. I did offer to put items in our fridge, but was declined. We apologize you had a bad stay. My staff and I did all we could to accommodate you.

Thank you so much! It was great to meet you guys, we loved having you. Come back and see us soon! Take Care

We're so glad you enjoyed your stay! Come see us again soon!

We're so glad you enjoyed your stay. Please come again and visit soon!

We're so glad you enjoyed your stay. I'll be sure to let my front desk staff, along with Monica, know that you had a fabulous time.

Our staff make us proud. We apologize for the alley way. We're in the process of building a new fence, which is why the lumber and building materials are stacked there. Things aren't just "thrown" there, but we understand it is a bit unsightly. Our hotel is heated by an old boiler system, which can be a challenge when regulating temperatures. Maintenance has been made aware of the issues with the room and will address them immediately.

We're so glad you enjoyed your stay and hope that you come again soon!

We're sorry that you didn't enjoy your stay. The Shoreline is an old hotel. However, had you brought these to our attention during your stay, management would have made sure to make it right. Please contact me at the hotel to discuss further.

We always have someone on property for emergencies, as was stated to you when you checked in. Our TV's are Fire Smart Tv's. We relocated your room, to give you 2 beds. No other issue was stated by you to allow us to fix it. We are sorry you didn't have a pleasant experience. Unfortunately, we can't fix issues if they are not brought to us at the time of the stay.

Thank you for your review.

Thank you!

Thank you for your kind review! We look forward to seeing you again!

We're sorry you didn't enjoy your stay. If you care to provide more context as to why you didn't enjoy your stay, please call us.

Hi Thomas! Thank you for your kind review! We are very happy you enjoyed your stay, and can't wait to see you again!

Thank you for your review.

You were moved 4 times in an effort to keep you happy. We do not have moose in town. We don't offer stay over service, but you were more than welcome to come to the desk and ask for extra towels, soap, etc. Stained carpet & bedspread was not brought to our attention during your stay.

Thank you for your review!

I apologize for my delayed response. The Wi-Fi password is permanently attached to the key fobs to our room and can’t be missed. However, we understand that everyone is human so we have it permanently displayed on a large ceramic plate at the front desk. Did front desk staff ignore your request for maintenance or could you not reach them? There’s someone available 24/7. Please reach out to discuss this further.

Hi Sara! Thank you so much for your kind review! We are happy you enjoyed your stay & hope you stay again!

Thank you so much for the kind words! We hope you have a great holiday season and hope to see you again soon! Take Care!

Thank you so much for the kind words! We hope you have a great holiday season! Look forward to seeing you again. :)

Thank you for your feedback. We are working on upgrading rooms to have more outlets. Regulating the heat has been difficult with the warm weather we've been having, I apologize for that. I hope you will come see us again. Take Care.

We're glad you enjoyed your stay and hope you come again soon!

Thank you for your review!

Thank you!

Hi Sabrina! It was lovely having you here! Thank you for your kind review and we hope to see you again soon :-)

Hi Deborah! Thank you so much for your kind review! We hope to see you again soon :)

Hi Margaret!Thank you so much for your kind review! We hope to see you again!

Hi Thomas!We apologize that you did not enjoy your stay. Housekeeping issues has been addressed by staff. The door handles are brand new, and have not been beautified yet. We hope you give us another chance in the future!

We hate to hear that you didn't enjoy your stay. The Shoreline has been here for many years. We are always trying to improve her, however we appreciate her retro feel. We hope that you will come again.

Hi Kathy!Thanks for your kind review! We hope to see you again on your next visit to Grand Marais. It was lovely having you here!

We hate to hear that your stay wasn't what you expected. During your stay, we had high winds, which required us to move the chairs closer to the building. They were stacked to keep them from blowing away. I had housekeeping address the cleanliness of the room.

Thank you for your review! We hope you come again soon!

We're so glad you enjoyed your stay and hope that you come back soon!

Thank you for your review.

Thank you for your kind review! We hope you come again soon!

Thank you for your review. We hope you come again soon!

Thank you for your review!

Thank you for your review!

Thank you for your kind review! We hope you come again soon!

We appreciate your kind review! We do have extra pillows and blankets available upon request. I will have housekeeping check the refrigerator. We typically take the winter to refurbish our rooms. We have several that were finished this past winter season. Please call to book again and ask staff about the refurbished rooms! We would love to host you again!

Thank you for your review.

I hate to hear that. I'm also a little surprised, as all of our regular guests have raved about the changes we have made so far this season. Perhaps give me a call or an email and tell me exactly what your issue was.