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Recensioner av Suasana All Suites Hotel

3.5 out of 5
Suasana All Suites Hotel
82C Jalan Trus, Bandar Johor Bahru, Johor Bahru, Johor Bahru

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 159 av 347 recensioner" "
8 - Bra i betyg. 143 av 347 recensioner" "
6 - Okej i betyg. 27 av 347 recensioner" "
4 - Dåligt i betyg. 8 av 347 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 347 recensioner" "

8,6/10

Renlighet

8,2/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

6,0/10

Hållbarhet

Recensioner

6/10 Okej

Jasmine

Reste med familj och småbarn
It was a convenient place to stay as it was opposite KOMTAR. It was a busy hotel so the place needs some regular maintenance.
Bodde här 3 nätter i mars 2024

8/10 Bra

Andy

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Location is excellent, lots of good food and shopping centre. Staffs were not attentive enough,; bookes 2 nites but eoom card only activates dor 1 day. Carparkinf card also, did not activate… counter staff shld be more sensitive to such things and frustration of customers…
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Shan Ren

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Everything is good, except there is no TV feature to watch Netflix, or option for me to plug my HDMI cable on the tv. Else everything is good!
Bodde här 2 nätter i november 2023

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Love the hotel but not this time round
I have stayed here multiple times and have always love the hotel. However this was the worse experience i had. Firstly the door was not functioning well. I had to change both my keycards at least 5 times over my 3 nights stay. Also when i check into the room, the tv was welcoming another guest name instead, it seem like they have just decided to swop my room. Also the shower head was set so high that i could not reach it and had to use the rain shower. I did not have these issues when i stayed in this hotel previously so i am not sure if it is this room. Just a suggestion, please install some racks in the shower for guests who would like to use their own toiletries.
Bodde här 2 nätter i november 2023

8/10 Bra

Gary

Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

4/10 Dåligt

Than Htike, Singapore

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice location but room condition didn't meet the expected condition
Bodde här 1 natt i oktober 2023

4/10 Dåligt

Jia wen

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet
Check in process was slow. Receptionist was inattentive. Ants spotted in toilet’s sink and dining table upon entering room.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Lim

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i september 2023

6/10 Okej

Zainal

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Hui Li

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
It’s very near to City Square where we will do our usual shopping. It would be great if there is shuttle bus to bring guests to other shopping malls.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Chan

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
An enjoyable stay!
Hotel is near to shopping mall and many eateries around the area. Hotel location is near to JB Sentral whcih is convenient and room is clean.
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Good apartment for a family staycation
We stayed in the 3 bedroom alartment and it was fantastic. It was clean and furnishings were in good condition. There was a kitchen and a dining area as well as hall/coffee table and small balcony. Very convenient location as well.
Bodde här 1 natt i juli 2023

8/10 Bra

Chee Mun

Gillade: Renlighet och boendets skick och faciliteter
Room are spacious & comfortable
Bodde här 1 natt i juli 2023

8/10 Bra

Lim

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i juli 2023

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

Isma Alif

Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Roy

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Wooi Chun

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Defects to follow up.
Room was comfortable. However there is some defects we found in the room need to be improve and I have spoken to the duty manager and housekeeping team. 1. Master room balcony sliding door has a cracked line and fingerprints. 2. Leaking stains found at master bed room ceiling, it is very weird when lying on the bed. 3. Master bed room grouting condition is not up to standard. 4. Living room toilet bowl seat cover loose. 5. Air vent grill seem like falling down. A silicone layer not fill up. 6. Ants coming out from the entrance door frame all the way till kitchen counter. 7. Living room window counter dusty and Fingerprints. (Housekeeping team have cleaned on the spot after received comment) I am happy with my stay and the fast response to the team and the room should need to do preventive maintenance.
Bodde här 1 natt i juni 2023

8/10 Bra

Steven

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Flying pan & wok scratches faulty unable to use. Don't understand why was not change and it is not safe for cooking
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

Lam

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juni 2023

8/10 Bra

kai jin

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Area was quiet and accessible.
Bodde här 2 nätter i maj 2023

8/10 Bra

Firdaus

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Overall satisfied.
The apartment was nice, clean and spacious. The only thing i feel that needs improvement is the smell. Other then that all good
Bodde här 1 natt i mars 2023

2/10 Väldigt dåligt

Gan

Gillade: Rummets bekvämlighet
I was given at level 33 room 11 Check-in the wifi has no internet connection Check with reception counter and was told it takes a while Later after my dinner, check and found still the same wifi have no internet connection Reception counter told it is the server issues and get back to us but never Called again later & was told technician will come to my room and check Technician came and say it is not hotel server but the service provider outside No notice from the hotel or follow up at all till I check out Very disappointed stay at this hotel. Reception staff counter was unfriendly
Bodde här 1 natt i februari 2023

10/10 Fantastiskt

Hui

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i februari 2023

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Rummets bekvämlighet
All good but cleanliness need to be improved
Location is good just next to city square, staffs are polite and helpful, room is big and good for friends / family to stay. However the cleanliness of the room need to be improved.
Bodde här 1 natt i januari 2023

10/10 Fantastiskt

FIRDAUS

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Nice view and very good location..

10/10 Fantastiskt

Noranah

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i oktober 2022

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 1 natt i september 2022

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i juli 2022

6/10 Okej

Terence

Reste med familjen
too noise on the upper floor.. aircon blower is to loud
Bodde här 1 natt i juni 2022

10/10 Fantastiskt

SL

Reste med familj och småbarn
Gillade: Renlighet och bekvämligheter
Seamless check-in. Excellent service. Breakfast at the cafe can be improved.
Bodde här 2 nätter i juni 2022

8/10 Bra

Noorazam

Gillade: Rummets bekvämlighet
Bodde här 3 nätter i maj 2022

10/10 Fantastiskt

Dato Adam

Bodde här 1 natt i april 2022

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Great hotel
Great hotel since my last visit. Only at current time the access to the hotel a bit challenge due to construction.
Bodde här 3 nätter i oktober 2021

10/10 Fantastiskt

Zulkarnain

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Best apthotel in JB
Excellent room. Very clean. Nice view. Recommended.
Bodde här 2 nätter i september 2020
Svar från Gerard 18 sep. 2020
Dear Zulkarnain, Thank you for your review and for staying with us. We are delighted to read about it and for recommending us. We hope to see you again soon. Stay safe with your loved ones and warm regards.

10/10 Fantastiskt

Hue

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Excellent
Bodde här 2 nätter i augusti 2020
Svar från Gerard 5 sep. 2020
Dear Hue, Thank you for your review. We truly hope that your stay was a memorable one. Please do not hesitate to contact us and hope to see you again soon. Warm regards,

8/10 Bra

Lu, KL

Affärsresenär
Gillade: Renlighet
Location is convenient and still quiet enough to rest.
Bodde här 1 natt i augusti 2020
Svar från Gerard 31 aug. 2020
Dear Lu, Thank you for your kind review. We sincerely hope that you had a wonderful stay with us. We look forward to your next stay with us when vising Johor Bahru again. Warm regards,

8/10 Bra

Verna

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Cozy Apartment In Safe Area
nice cozy 2 bedrooms apartment with living room and kitchenette. there are basic dining plates and cutlery available. a huge fridge in the kitchen which is good too. mattress in bed is a bit hard but pillows are good for a comfortable sleep. 2 bathrooms in their apartment with hair blower, clothes iron and ironing board in the apartment. location is just across the street from City Square Mall with 7/11 and some food outlets on the lower floors of the apartment
Bodde här 2 nätter i mars 2020
Svar från Gerard 27 nov. 2020
Dear Verna, Thank you for your review on your stay with us. We hope to see you again soon when travel is easily accessible. Stay safe with your love ones. Warm regards,

10/10 Fantastiskt

Noorazam

Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i mars 2020
Svar från Gerard 27 nov. 2020
Dear Noorazam, Thank you for the perfect score. We do hope to see you again soon. Warm regards,

8/10 Bra

Hayatee

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2020
Svar från Gerard 27 nov. 2020
Dear Hayatee, Thank you for the great score. We hope to see you again soon. Stay safe for now... Warm regards,

8/10 Bra

kiu

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från Gerard 27 nov. 2020
Dear Kiu, Thank you for your stay with us and for the great score. We do hope to see you soon in JB. Warm regards,

10/10 Fantastiskt

Tan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Prime allocation
Bodde här 2 nätter i februari 2020
Svar från Gerard 27 nov. 2020
Dear Tan, Thank you for staying with us and for the perfect score. We hope you are keeping safe and hope to see you again soon. Warm regards,

10/10 Fantastiskt

Ahmed, Singapore

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location, spacious! Near main shopping malls like komtar jbcc and city square
Bodde här 1 natt i februari 2020
Svar från Gerard 27 nov. 2020
Dear Ahmed, Thank you for your kind review and score. We are delighted to read about it. We hope to see you again soon. Warm regards,

8/10 Bra

Mohammed

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great value
Nice, new building, convenient location if you intend to travel into Singapore too (otherwise there are more developed/newer areas to select from). The size and quality of apartment was great. Comfortable bed. Good service overall. Breakfast was good too, despite limited choices it was just about sufficient and had something to suit everyone’s preferences.
Bodde här 6 nätter i januari 2020
Svar från Gerard 27 nov. 2020
Dear Mohammed, Thank you for your feedback. We will continue to improve and hope to see you again soon. Warm regards,

6/10 Okej

Verifierad resenär

Gillade: Rummets bekvämlighet
Hotel doesn't allow early or late check out for guests due to its popularity. Dining Hall Aircon noise is pretty loud for those who are light sleepers, probably needs some maintenance to fix it.
Bodde här 1 natt i januari 2020
Svar från Gerard 27 nov. 2020
Dear Anonymous, Thank you for your feedback. Over the months we have improved and will continue to improve based on the feedback gathered. We hope to see you again soon. Warm regards,

10/10 Fantastiskt

Sg

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
높은 전망을 즐기는 아침 식사는 최고임 충분히 넓고 안락한 객실 저렴한 가격
Bodde här 1 natt i januari 2020
Svar från Gerard 27 nov. 2020
Dear Sg, Thank you for the perfect score. We truly hope to see you again soon to enjoy the great view while having your meal. Warm regards,

8/10 Bra

Verifierad resenär

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean place. Everything is good except the aircon is not cold. Cool but not cold.
Bodde här 1 natt i januari 2020
Svar från Gerard 27 nov. 2020
Dear Anonymous, Thank you for your review. We have worked on the services and hope to see you again soon. Warm regards,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2019
Svar från Gerard 27 nov. 2020
Dear Anonymous, Thank you for your perfect score. We will surely look forward to your next stay with us when visiting JB. Warm regards,

8/10 Bra

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The apartment is clean and nice. Except the first day check in. We were unable to log in the wifi and the telephone is also not working unable to get thru the reception.. have no choice but to go down lobby to update the reception. As when we check in is quote late, so is understandable that facilities team is unable to rectify on the first night. So second day update the reception that the wifi is still not working. They quickly get technician to rectify. So overall is good.
Bodde här 2 nätter i januari 2020
Svar från Gerard 27 nov. 2020
Dear Anonymous, Thank you for your detail feedback. Over the past weeks and months we have continuously worked on improving the experience for all of our guests. We hope to see you again soon. Warm regards,

2/10 Väldigt dåligt

Rachael

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Room and toilet smelly
I have stayed at Suasana Suites many times but this time I am extremely disappointed. When I checked in at 10.30pm the toilet was so smelly. It smelled like urine. Since it was a 1 bedroom apartment I couldn't ventilate it as my room will be smelly. Whole night couldn't sleep as the smell from the toilet getting stronger. When I went down at 11.15pm to tell the reception he said he will send some one but I told him I was going to get a bite so he said when I come back I inform him. When I got back there was no one at the reception counter. I thought he went to the toilet. So I called the reception when I went up but still no answer. My husband went down and said there was still no one there.. utterly disappointed.. and on top of that the WiFi not working. Very bad
Bodde här 1 natt i januari 2020
Svar från Gerard 27 nov. 2020
Dear Rachael, Thank you for your feedback. We can assure you over the months the team has been revamped and improved on the services. We hope to see you again soon. Stay safe with your love ones. Warm regards,