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Recensioner av TROVE Johor Bahru

4 out of 5
TROVE Johor Bahru
Jalan Dato Abdullah Tahir, Johor Bahru, Johor

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 129 av 353 recensioner" "
8 - Bra i betyg. 142 av 353 recensioner" "
6 - Okej i betyg. 49 av 353 recensioner" "
4 - Dåligt i betyg. 24 av 353 recensioner" "
2 - Väldigt dåligt i betyg. 9 av 353 recensioner" "

8,4/10

Renlighet

8,2/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Mohamed Sultanul

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
There was a cockroach infestation and the only solution by the counter staff was to change to another room. By then i had started developing an allergic reaction and just wanted to get out ofbthe place. I had demaned a refund to which counter staff claimed the 3rd party booking site would refund me. Not sure how thats going to happen. Did not even stay the night. Booked another hotel and left.
Bodde här 2 nätter i april 2024

8/10 Bra

Kriz

Reste med familjen
Gillade: Personal och service och bekvämligheter
The only issue we had was that the property is rather old. Everything else is great!
Bodde här 2 nätter i mars 2024

4/10 Dåligt

Mohamad

Room that I stay. Promise by reception with views but none.
Bodde här 1 natt i februari 2024

4/10 Dåligt

Qirilind

Gillade inte: Renlighet och personal och service
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

ALFA

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cosy place & friendly customer service
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Michelle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overall, not worthy to stay
1. parking is inconvenient as the hotel is not directly connected to the parking lot. 2. overall condition was not so good. not worthy to pay above 300RM for a night 3. We booked under local name and presented local IC but took tourist tax. We realised it when we checked out but they just treat me as a complaint customer. The lady at the counter named Lyn~ said that she was not the one who collected money but why I was talking about this issue to her. As one of hotel staffs, she had to be more professional. 4. Not much choices for breakfast, and only apple and orange for fruits overall, not worthy at all
Bodde här 1 natt i januari 2024

8/10 Bra

Elsie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was pleasantly surprised the room is big. The white towels are truly white. Convenient location, easyto drive aroung JB town. Happy and satisfied with stay.
Bodde här 1 natt i januari 2024

8/10 Bra

johden lim wee

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Normal hotel
Bodde här 1 natt i december 2023

6/10 Okej

Jumana

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Boon Leong

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Norhafizah

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 3 nätter i augusti 2023

8/10 Bra

Jonathan

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall is good. Just the bed feel not solid.
Bodde här 6 nätter i augusti 2023

6/10 Okej

How Heng

Gillade inte: Boendets skick och faciliteter
Ordinary two-star hotel. Not much activities to do in the vicinity. Transport is inconvenient.
Bodde här 1 natt i september 2023

6/10 Okej

Ernie

Bodde här 2 nätter i september 2023

4/10 Dåligt

Mira

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel is old, house keeping is bad. Carpet is dirty.
Bodde här 2 nätter i augusti 2023

4/10 Dåligt

Verifierad resenär

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Disappointing hotel
I booked a honeymoon suite, all I get is a big room but nothing much else, and the room is dark. Worst thing is there is a dripping sound in the toilet the whole night that I am unable to sleep at all. When I go for breakfast, the staff keep telling me my room doesn't include breakfast whereas on the actual fact is it did. the staffs at the check in counter is not friendly, they keep doing something else, never even look up at the customer. Don't think I will be back here again.
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

To

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Clean and Convenient
Bodde här 3 nätter i juni 2023

4/10 Dåligt

Ain

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
poor service, room not equipped well..no bath mat, paid for extra bed but not auto provide towel, toothbrush etc.. called housekeeping many times, no response..booked 2 separate booking for 3 days.. but after first day, knock on door and ask why i hv not check out yet.. do ur work first before come knocking..same pricing range pre-covid but totally dropped in standard. bring your money elsewhere! oh.. they dont respond to emails too..
Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

Noorrisham

Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Amy

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Rose

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We were given the Tower view as requested with no mishap. Staff were very cordial radiating smiles doing their hospitality se4vices. The swimming was most appreciated. Unfortunately we couldn't stay longer than 1 night n couldn't experience breakfast. Next time ....
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

DELYS XIM JIE

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice

6/10 Okej

Nor Azlinah

Ok
We took family room . It was spacious and but only a housekeeping is not that clean. Saw cockroaches in some areas.
Bodde här 2 nätter i april 2023

2/10 Väldigt dåligt

Xin Shuang

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
very bad experience
room does not have window, aircon was not working
Bodde här 1 natt i april 2023

4/10 Dåligt

Panmeline

Bodde här 1 natt i april 2023

6/10 Okej

Su Ping

Reste med sin partner
Gillade inte: Renlighet
There are stains on the bedsheets and pillow case. The bed feels kinda dusty. The floor feels kinda dirty as well. The blind in the bathroom is really disgusting with moulds and rust. Only a half a toilet roll is given, no spares. The water dispenser is kinda noisy but that is okay.

6/10 Okej

Mohamed Yassin

Reste med familjen
Hotel room in need of proper maintenance ,shower area slippery , show its not properly wash.Hotel room not properly clean.Luckily the breakfast was good . Lift was really slow at times only 2 running.
Bodde här 2 nätter i mars 2023

2/10 Väldigt dåligt

CheeHau

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
As a frequent traveller and top tier Expedia holder, this is my first encountered. No tower and amenities provided after check in. Call housekeeping over house phone for more then 5 times, no answered. Go to reception counter was told please be patience and tower will deliver to my room once available as they have full house day before. What kind of excuses and service? The lady staff call Lydia behalf rude and not problem solving. Stay away this hotel so they not full house for benefit of next guests. AVOID THIS HOTEL PLEASE

10/10 Fantastiskt

Rslyne

Bodde här 1 natt i mars 2023

8/10 Bra

Siti

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The water dispenser, the bed and pillow
Bodde här 1 natt i februari 2023

10/10 Fantastiskt

Soon Huat

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place for staycation. Very near KSL. Convenient to GRAB anywhere.
Bodde här 1 natt i februari 2023

8/10 Bra

raviah

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
It was a comfortable stat except the windows in our room is covered n draped. Can’t see outside. But my brother’s room can open the curtain n facing up he main road. Able to see traffic conditions yo SG. Breakfast was okay. No live egg station, no omelette. Else all good
Bodde här 1 natt i februari 2023

8/10 Bra

Tan Teck Wei

Reste i grupp, Reste med sin partner
Gillade: Personal och service och bekvämligheter
I still enjoy my stay in Trove on the overall. The breakfast is as usual, excellent. The only that I’m slightly disappointed is that there are small cockroaches crawling around the pantry drawer, thus pulling down the ratings in terms of cleanliness.
Bodde här 2 nätter i februari 2023

2/10 Väldigt dåligt

Gifford

8/10 Bra

Siew Huay

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2022

6/10 Okej

Winston

Bodde här 1 natt i december 2022

4/10 Dåligt

Benjamin Jincong

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Rooms were definitely not what it looked like from the pictures. The room i was allocated was janky. I still do not know how this hotel had 4 star rating on your site. It was really misleading.

8/10 Bra

Verifierad resenär

Reste med familjen
Nice hotel but let down by slow service
Service was slow and beds were not done up even at 6pm
Bodde här 2 nätter i april 2022

4/10 Dåligt

Johnson

Reste med sin partner
Gillade: Personal och service
I went to check in at 12 midnight but the hotel told me that they are fully book. But I already book and have a reservation on that day . They said they have 5 customer in waiting list that also book and blame on the booking schedule . I need to wait till 1.30am den only they let me check me . They offer me free breadfast but I cannot wake up on time to enjoy . I slept at 3am . Very disappointed with Expedia and trove hotel . But the staff at the counter was great but he also cannot do anything at his end .
Bodde här 1 natt i maj 2022

2/10 Väldigt dåligt

Nurhidayat

Bodde här 1 natt i april 2022

6/10 Okej

Choon Yong

Bodde här 2 nätter i april 2022

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Disappointed Room Experience
The water dispenser in the room was terrible, I just tried to drink one mouth and nearly vomited in the toilet for few minutes. It’s full of soil smell, it was a terrible experience. At first we are unable to open the door, in the end need ti go down to the counter and they change another room. Toilet don’t have anything to put the hand soap. No hand towel and other things, all we have is only tooth brush. Curtain spoilt, room is dark. No in room slipper as well. The whole room condition is very old and all the basic in room supply is not there yet it’s a 4star hotel. Quite disappointed.
Bodde här 1 natt i april 2022

8/10 Bra

Kylie

Affärsresenär
Gillade inte: Renlighet
No housekeeping on 2nd night stay.
Bodde här 2 nätter i mars 2022

6/10 Okej

Yusuke

Affärsresenär
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
施設は悪くないが、駐車場が探しにくい。
Bodde här 1 natt i februari 2022

8/10 Bra

LEE WEI

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
Hotel standard feels way lower after MCO, was a regular stayer back then. The room cleanliness is very poor now, toilet bowl, water machine, long hairs everywhere on the floor, may not be returning.
Bodde här 1 natt i januari 2022

6/10 Okej

Sze Tong

Gillade: Renlighet och boendets skick och faciliteter
Not too bad.. Not too good
Not that bad but the WIFI is terrible.
Bodde här 1 natt i januari 2022

4/10 Dåligt

NUR SYAHIRAH, JOHOR BAHRU

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
staff was not friendly and she gave me a wrong room.. breakfast not variety
Bodde här 1 natt i december 2021

10/10 Fantastiskt

CHEE HIAN

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Cosy and nice stay in JB
Had put up a night in JB enroute to catch a VTL land to Singapore the next day from Larkin. Room was a nice surprise in the 19th floor .. clean and looks new. Only gripe was there were no spoons or stirrer in the room and calls to housekeeping , reception , garnered no response. Unattended. There is a Alkaline water machine in the room for easy hot / warm water . Nice . Breakfast was buffet style .. which I thought was a bit of a guard down given Omicron. Should suspend or have waiter dish it out .. spread was decent. Location is quite nice if you want to walk across to Pelangi Plaza. I chose to go down the road and had dinner at a Foodcoirt joint Medan Selera about 400m away. Higher end options for Korean and Mala , Thai available along the same street.
Lobby
Breakfast
Outside hotel
Lobby
Bodde här 1 natt i december 2021

4/10 Dåligt

Ho Chung

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Stinky smell at room toilet. Whole room dusty.
Bodde här 1 natt i december 2021