Hi Angelina, Thank you for your wonderful feedback! We are delighted that you had a great experience with our reception team. Our team is always ready to assist our guests 24/7, and thrilled to know they could fulfill your last-minute request via email. Providing excellent service and clean rooms that meet our hotel's standard is our priority. We appreciate your kind words, and we look forward to welcoming you back for another enjoyable stay in the future! Kind regards, Andrew Nisbet, General Manager.

Dear jessica, Thank you for leaving us a superb rating and review. I'm pleased to learn you enjoyed a wonderful stay as well as first-class service from my team throughout. It's great to know that we've lived up to Hilton's renowned reputation and I'm glad you were equally pleased with our facilities too. I look forward to welcoming you back for another great stay hopefully soon! Sincerely, Linda Pecoraro General Manager

Dear Patrik, Thank you for leaving us with a great review. I am pleased to hear that you have enjoyed your stay with us and look forward to welcoming you back to Hilton Kuala Lumpur again soon. Sincerely, Gagan Talwar Hotel Manager

Dear Taher, I am disappointed to hear that we have fallen short of your expectations. We do hope to welcome you back to Hilton Kota Kinabalu with a better stay experience that truly reflects the true Hilton hospitality

Dear Christine,Greetings from Hilton Kota Kinabalu.Thank you for choosing to stay with us, and I appreciate your feedback regarding the tea and coffee station. I sincerely apologize for the inconvenience caused, and I regret that it impacted your overall experience. We will address this concern to our Food and Beverage service team to ensure a more satisfying experience in the future. We hope to have the opportunity to welcome you back for an improved stay.Kind regards,Smital Shah-BoultwoodGeneral Manager