Utomhuspool och solstolar
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Recensioner av Oasia Suites Kuala Lumpur

4 out of 5
Oasia Suites Kuala Lumpur
No. 10, Lorong P Ramlee, Kuala Lumpur

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 475 av 1003 recensioner" "
8 - Bra i betyg. 377 av 1003 recensioner" "
6 - Okej i betyg. 88 av 1003 recensioner" "
4 - Dåligt i betyg. 45 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 1003 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

eulalia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Första gång i Kuala Lumpur. Jag var mycket nöjd och belåten. Oasia svits hotel var det bästa valet för mig. Läget perfekt, servis super, poolen skönt.
Bodde här 2 nätter i november 2019
Svar från Hotel Manager 2 dec. 2019
Dear eulalia, Thank you for taking the time to write a wonderful review about your recent stay at the Oasia Suites Kuala Lumpur. We believe in hosting our guests with excellent service and the luxury of our brand, we glad that we were able to exceed your expectations. We look forward to welcome you back soon! Best Regards, Ken Lim Hotel Manager

10/10 Fantastiskt

Bo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevligt hotell nära TV-tornet och Petrona Towers
Trevlig suit med tillgång till tvättmaskin/tumlare, microvågsugn. Även ett bra gym fanns på vån 24 där också pool med solstolar fanns fritt att använda.
Bodde här 3 nätter i oktober 2019
Svar från Azlee 25 nov. 2019
Dear Valued Guest, Thank you for taking the time to write a wonderful review about your recent stay at the Oasia Suites Kuala Lumpur. We believe in hosting our guests with excellent service and the luxury of our brand, we glad that we were able to exceed your expectations. We look forward to welcome you back soon! Best Regards,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell, nära centrum. Bra standard och personal. Frukost ingår ej, dock serverades en frukostbuffé som var väldigt dyr och som inte levde upp till buffé.
Bodde här 2 nätter i december 2018
Svar från The Hotel Management 17 jan. 2019
Dear Valued Guest, Thank you for choosing to stay with us during your recent visit to Kuala Lumpur. We're delighted to hear that you've enjoyed our comfortable rooms and that our team were able to take care of you during your stay. It is disheartening to hear about your unpleasant stay experience and we have taken note on your comments for the attention of the respective department. We endeavor to continuously improve our services and facilities and would like to apologies for the inconvenience that you had experience during this trip. We're certainly looking forward to welcoming you back soon. Best Regards, The Hotel Management

6/10 Okej

Lina

Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i juli 2018

10/10 Fantastiskt

Hannes

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Johan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great
Nice Hotel with a perfect location. Friendly staff, big rooms and a nice pool at the rooftop. Recommended.
Bodde här 6 nätter i mars 2018

10/10 Fantastiskt

Joacim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Extra plus med tvättmaskin
Extra plus att rummet har tvättmaskin! Rummet var galet stort med kök och bord för 4 pers, en soffa och stor tv, ett stort badrum och ett sovrum med ännu en tv. Sängen var skön med riktigt täcke. Rummet börjar bli lite omodernt men inget man stör sig på. Hotellet ligger på gångavstånd till Bukit Bintang och till Petronas Tower. Bra gym och pool högst upp. Internet var okej. Skulle absolut kunna bo här igen. Mycket smidigt att beställa en Uber om man inte orkar gå eller om det regnar. Är ni minst 2 pers är det prisvärt att även ta en Uber till och från flygplatsen. Närmaste tågstation ligger ca 15min promenad från hotellet.
Bodde här 2 nätter i januari 2018

10/10 Fantastiskt

Johanna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i februari 2018

8/10 Bra

Niklas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra och centralt beläget hotell.
Väldigt fint och bra hotell oavsett anledning för vistelsen. Centralt beläget till ett bra pris.
Bodde här 2 nätter i februari 2018

10/10 Fantastiskt

Pelle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place!
Great place with lots of space! Highly recommended and friendly helpful staff:)
Bodde här 3 nätter i februari 2018

10/10 Fantastiskt

Joakim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2018

8/10 Bra

Niklas

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Helt ok.
Bra läge nära till mycket. Ingen roomservice dygnet runt. Frukosten var ok, men inte jätte mycket att välja mellan.
Bodde här 4 nätter i januari 2018

10/10 Fantastiskt

Tomas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2017

8/10 Bra

Christian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ok för dealen
Helt okej vistelse där vi fokuserade på stan snarare än hotellet. Hann inte ens utnyttja poolen eller gymmet. Wi-fi ok men strular en del med tappad kontakt etc.
Bodde här 3 nätter i oktober 2017

8/10 Bra

Malin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i juni 2017

8/10 Bra

azad anwer

Gillade: Renlighet, personal och service och boendets skick och faciliteter

4/10 Dåligt

Zilha

Gillade inte: Renlighet
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

ahmad, davie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place
Bodde här 3 nätter i maj 2024
Svar från Oasia Suites Kuala Lumpur 13 maj 2024
Dear Ahmad,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay with us. Your kind words motivate us to continue delivering exceptional service. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

8/10 Bra

Manuel

Gillade: Renlighet och personal och service
Globalement nous avons apprécié notre séjour dans cet établissement. Le moins c est que souvent il nous fallait faire de grand détour pour pouvoir atteindre un point à côté
Bodde här 2 nätter i maj 2024
Svar från Oasia Suites Kuala Lumpur 13 maj 2024
Dear Manuel,Thank you for taking the time to share your experience with us. We're glad to hear that overall, you enjoyed your stay with us. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.

8/10 Bra

??

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Oasia Suites Kuala Lumpur 6 maj 2024
Dear Guest,Thank you for rating us highly! We value your feedback and would love to hear more from you. Please feel free to email us with any further feedback or suggestions you may have. Your input helps us improve and provide the best possible experience for our guests.We look forward to hearing from you and hope to welcome you back to Oasia Suites Kuala Lumpur in the future.

10/10 Fantastiskt

jaya

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 2 nätter i april 2024
Svar från Oasia Suites Kuala Lumpur 25 apr. 2024
Dear Jaya,Thank you for your review! We're glad to hear that you enjoyed your stay with us. If there are any specific aspects of your stay that you particularly enjoyed or if you have any feedback for us, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.

10/10 Fantastiskt

Percy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and quiet, helpful staff, convenience store next door and Jalon Alor just 15 minutes walk.
Bodde här 3 nätter i april 2024
Svar från Oasia Suites Kuala Lumpur 25 apr. 2024
Dear Percy,Thank you for taking the time to share your review with us. We're thrilled to hear that you had a pleasant experience during your stay at Oasia Suites Kuala Lumpur.We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 Fantastiskt

Ekraam

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
had a great stay, comfertable beds, all amenities provided, quite, good location 15minutes walk to bukit bintang.
Bodde här 2 nätter i april 2024
Svar från Oasia Suites Kuala Lumpur 15 apr. 2024
Dear Ekraam,Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful day ahead!

10/10 Fantastiskt

Melissa Elizabeth

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good area, safe, quite and not to far to walk to main centre and eateries.
Bodde här 8 nätter i mars 2024
Svar från Oasia Suites Kuala Lumpur 15 apr. 2024
Dear Melissa,Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful day ahead!

8/10 Bra

Ellen

Reste med familjen
Gillade: Renlighet och personal och service
The location was very good. Also the staff very friendly. Good gym facility and lovely pool! Pity that the apartment was a bit dark.. The food offered in the restaurant was okay yet basic. Many restaurant options very nearby though.
Bodde här 7 nätter i april 2024
Svar från Oasia Suites Kuala Lumpur 15 apr. 2024
Dear Ellen,Thank you for sharing your recent experience with us. We're delighted to hear that you enjoyed our convenient location, friendly staff, and excellent fitness facilities and pool.We appreciate your feedback regarding the lighting in the apartment and the food offered in the restaurant. We will certainly share your comments with the relevant teams, including our third-party F&B management, to address these areas for improvement.We hope that despite these minor issues, you had an overall enjoyable stay with us. If there's anything else you would like to share or if you have any further suggestions, please feel free to reach out to us at any time.Thank you for choosing Oasia Suites Kuala Lumpur, and we look forward to welcoming you back in the future.

8/10 Bra

Kwok Sum, Hong Kong

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
還可以，下次會再考慮
Bodde här 4 nätter i mars 2024
Svar från Oasia Suites Kuala Lumpur 15 apr. 2024
感謝您的評論，Kwok Sum！如果您有任何進一步的意見或建議，我們很樂意聽取。期待您的再次光臨！

8/10 Bra

jaya

Bodde här 2 nätter i mars 2024
Svar från Oasia Suites Kuala Lumpur 25 apr. 2024
Dear Jaya,Thank you for your review! We're glad to hear that you enjoyed your stay with us. If there are any specific aspects of your stay that you particularly enjoyed or if you have any feedback for us, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.

8/10 Bra

KAZUNORI

Bodde här 2 nätter i mars 2024
Svar från Azlee 23 apr. 2024
Dear Kazunori San,Thank you for your valuable feedback and we are happy to know that you have enjoyed your stay. We look forward to welcoming you back in the near future!

4/10 Dåligt

DENIS

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
À notre arrivée, ils ont tenté avec insistance de nous vendre une chambre plus luxueuse sous prétexte que nos 2 chambres seraient sur le même étage occupé par des adultes….Au restaurant, nous avons reçu le pire service, oublié de commander des repas, nous ignorer totalement surtout les femmes. Nous avons fait une plainte au manager ça rien donné. C’est une honte de charger un pourboire avec un service exécrable.

10/10 Fantastiskt

M

Bodde här 1 natt i mars 2024
Svar från Oasia Suites Kuala Lumpur 15 apr. 2024
Dear M,Thank you for 5 stars review and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead!

8/10 Bra

HITOSHI

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Oasia Suites Kuala Lumpur 18 mars 2024
Dear Hitoshi,Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

2/10 Väldigt dåligt

Yat Fung

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room is very dirty, it is terrible. 1. Many dirts on curtains, carpets, furniture and toilet 2. Bloods on pillows 3. Tinea pellionellas on the walls near the bed and inside the toilet The only good thing is Hotel offered another room afterward. However, one of the toothbrush packs was opened without toothpaste.
Svar från Oasia Suites Kuala Lumpur 11 mars 2024
Dear Yat Fung,We sincerely apologize for the disappointing experience you had during your stay at Oasia Suites Kuala Lumpur. Your feedback regarding cleanliness issues is deeply concerning, and we genuinely regret any inconvenience caused.Rest assured that we take this matter seriously, and we are actively investigating the concerns raised to ensure necessary actions are taken to prevent a recurrence. Our team is committed to maintaining a high standard of cleanliness, and we will promptly address the issues you've highlighted.We appreciate your understanding and the opportunity to make amends. If you have any further details or if there's anything else you would like to share, please feel free to reach out to us directly at sales.oskl@fareast.com.Once again, we apologize for the inconvenience caused, and we would be grateful for the chance to welcome you back and provide you with the exceptional stay that you deserve.

8/10 Bra

Wai Yee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
價錢合理，房間設備齊全，有洗衣機及簡約廚房，整體滿意
Bodde här 4 nätter i februari 2024

6/10 Okej

Kei

Gillade inte: Personal och service
部屋が悪かったのか、玄関とベッドが近くうるさい。 写真と比較して部屋は狭く古い印象です。 深夜にセキュリティが誤ってレターを持ってきたときは怖かったです。 無料アイスクリームの配布があることは⭕️
Bodde här 2 nätter i februari 2024

8/10 Bra

Concetta, Palermo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Secondo gli standard europei corrisponde ad un 3 stelle e non 4. Comunque molto pulito, ottima posizione, Colazione buona.
Bodde här 1 natt i februari 2024
Svar från Azlee 16 feb. 2024
Dear Concetta,Thank you for your valuable feedback and we are happy to know that you have enjoyed your stay. We look forward to welcoming you back in the near future!

4/10 Dåligt

Irina

Reste med sin partner
Overpriced, rundown place. Staff is amazing, location is OK.
Bodde här 2 nätter i februari 2024
Svar från Azlee 16 feb. 2024
Dear Irina,It has been our pleasure to have you with us during your trip to Kuala Lumpur. We appreciate your feedback and we apologize for the inconvenience experienced, as you know all your comments were addressed and resolved when mentioned at our property.It’s splendid that you enjoyed all aspects of your stay with us, and we look forward to welcoming you back for another unforgettable experience when you are next in Kuala Lumpur.

10/10 Fantastiskt

Matteo Pietro Francesco

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All was perfect!
Bodde här 5 nätter i februari 2024
Svar från Azlee 17 feb. 2024
Dear Matteo Pietro,Thank you for your valuable feedback and we are happy to know that you have enjoyed your stay. We look forward to welcoming you back in the near future!

8/10 Bra

Shahrul

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2024
Svar från Azlee 17 feb. 2024
Dear Shahrul,Thank you for your valuable feedback and we are happy to know that you have enjoyed your stay. We look forward to welcoming you back in the near future!

8/10 Bra

Fran

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was located in great spot in the city, really nearby the main attractions
Bodde här 1 natt i februari 2024
Svar från Azlee 17 feb. 2024
Dear Fran,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

10/10 Fantastiskt

Trisha-Marie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was great and staff were friendly
Bodde här 1 natt i februari 2024
Svar från Azlee 17 feb. 2024
Dear Trisha,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

10/10 Fantastiskt

Kashif

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
property is spacious, washing machine in the room didn't work, AC was fine.
Bodde här 1 natt i december 2023
Svar från Azlee 17 feb. 2024
Dear Kashif,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed in a 2 bedroom apartment and it was a great size and layout. Highly recommend
Bodde här 4 nätter i december 2023
Svar från Azlee 3 feb. 2024
Dear David,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

8/10 Bra

Poh Fong

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This is the 2nd time we are staying in this hotel. We love the hotel as the room has a big fridge, washing machine and dining area where we could have our snacks. We were a little disappointed when we were told our room was ready for checkin around 12.40pm but we have to pay RM$100 to checkin (normal checkin at 2pm). It will be a great gesture if the hotel let us checkin earlier without charging us. We have stayed in other hotels in Penang, Malacca and Bangkok and when the rooms were ready, they let us checked in without paying an additional fee!
Bodde här 4 nätter i januari 2024
Svar från Azlee 3 feb. 2024
Dear Poh Fong,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

6/10 Okej

Yoshie

Bodde här 2 nätter i januari 2024
Svar från Azlee 3 feb. 2024
Dear Yoshie,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

6/10 Okej

Minzi

Bodde här 2 nätter i januari 2024
Svar från Azlee 17 feb. 2024
Dear Minzi,Thank you for your valuable feedback and we are happy to know that you have enjoyed your stay. We look forward to welcoming you back in the near future!

8/10 Bra

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a family suite which is a 2 bedroom apartment. It was great. Location is walkable to almost everything. Buffet was just OK.
Bodde här 1 natt i december 2023
Svar från Azlee 17 feb. 2024
Dear David,Thank you for your valuable feedback and we are happy to know that you have enjoyed your stay. We look forward to welcoming you back in the near future!

10/10 Fantastiskt

Yuan Wan

Bodde här 4 nätter i januari 2024
Svar från Azlee 19 jan. 2024
Dear Yuan Wan,The pleasure has been ours to be able to arrange for such a memorable stay with us. Thank you for taking the time to share such a wonderful review of your visit and we couldn’t be any happier to hear of the great experience.Your room here in Oasia Suites Kuala Lumpur will always be ready for you, just give us a call should you need another retreat and we will be more than happy to welcome you back.Thank you and have a wonderful week ahead.

4/10 Dåligt

Esque, Corsicana

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I didn’t like the property
Bodde här 7 nätter i december 2023
Svar från Azlee 11 jan. 2024
Dear Abuali,Thank you for taking the time to write a review regarding your recent stay.At the outset, we would like to offer our sincere apologies for not coming up to your expectations. It would be great if your could share with us your stay experience. Kindly do contact me at azleeshaz@fareast.com.Thanks

10/10 Fantastiskt

Kristy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and clean, walkable to twin towers
Bodde här 2 nätter i december 2023
Svar från Azlee 11 jan. 2024
Dear Kristy,Thank you for the valuable comments and we are glad to know that you had an enjoyable stay with us. We believe in hosting our guests with excellent service and the luxury of our brand, we are glad that we were able to exceed your expectations. It is our mission to completely delight and satisfy our guests and we look forward to providing your family and friends with many more memorable moments at Oasia Suites Kuala Lumpur.

6/10 Okej

malik

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
Je n ai pas pour habitude de mettre des avis mais la , je suis obligé. l établissements est bien situé , mais c est tout , les deux hôtesses d accueil sont vraiment désagréable , aucun sourire , hautaine , vraiment un accueil à revoir , le service n était pas mauvais par contre ne vous fier pas au photo , j en est pris quelque une les finition sont vraiment à revoir , gros joint de silicone moisie etc
Bodde här 13 nätter i december 2023
Svar från Azlee 11 jan. 2024
Dear Malik,Thank you for taking the time to write a review regarding your recent stay.At the outset, we would like to offer our sincere apologies for not coming up to your expectations. It would be great if your could share with us your stay experience. Kindly do contact me at azleeshaz@fareast.com.Thanks