Utomhuspool, öppet 06.00 till 22.00, parasoller och solstolar
Se tillgänglighet

Recensioner av Citadines Uplands Kuching

4 out of 5
Citadines Uplands Kuching
No. 55 Jalan Simpang Tiga, Kuching, Sarawak

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 153 av 441 recensioner" "
8 - Bra i betyg. 195 av 441 recensioner" "
6 - Okej i betyg. 69 av 441 recensioner" "
4 - Dåligt i betyg. 11 av 441 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 441 recensioner" "

8,4/10

Renlighet

8,2/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jennifer Fang Ni

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
a bit rundown for the price is charges
Bodde här 1 natt i april 2024
Svar från Liaw May Choo 16 maj 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Jennifer Fang Ni

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property is getting a bit too old. The night shift staff was totally unfriendly despite I have elderly and children with me checking in near midnight.
Bodde här 1 natt i april 2024
Svar från Liaw May Choo 16 maj 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Jennifer Fang Ni

Affärsresenär
Gillade: Renlighet och bekvämligheter
I think the property needs some minor upgrade - the facility is a bit run down for the price it demands.
Bodde här 1 natt i april 2024
Svar från Liaw May Choo 16 maj 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Okej

Jimmy

A bit dated, maintenance might be a bit lagging.
Bodde här 1 natt i maj 2024
Svar från Liaw May Choo 10 maj 2024
Dear Jimmy, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

4/10 Dåligt

Yasushi

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
The walls in the bathrooms and the carpets in the hallways are quite dilapidated.
Bodde här 4 nätter i maj 2024
Svar från Liaw May Choo 8 maj 2024
Dear Yasushi, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Zhi chao

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
Good location. Staff is friendly. Just hope the room is cleaner
Bodde här 3 nätter i april 2024
Svar från Liaw May Choo 23 apr. 2024
Dear Zhi Chao, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Okej

Kathleen

The staff were pleasant and efficient. However, the property needs serious renovating. For example: 1. The window didn’t lock properly and noisy traffic became an issue. 2. The bathroom door is rotting at the base. 3. The room was smelly. 4. The stained toilet seat needs replacing. 5. They fork out the cheapest toilet roll to be found on the market.
Bodde här 5 nätter i januari 2024
Svar från Liaw May Choo 19 jan. 2024
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Sung Ho

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
전반적으로 만족함
Bodde här 7 nätter i november 2023
Svar från Liaw May Choo 4 dec. 2023
Dear Sung Ho, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Okej

Chieng

Gillade inte: Boendets skick och faciliteter
Bodde här 4 nätter i november 2023
Svar från Liaw May Choo 30 nov. 2023
Dear Chieng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

10/10 Fantastiskt

Li Fong, Kuala Lumpur

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
the staff is very helpful
Bodde här 3 nätter i oktober 2023
Svar från Liaw May Choo 8 nov. 2023
Dear Li Fong, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 Bra

Chu-Li

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i oktober 2023
Svar från Liaw May Choo 8 nov. 2023
Dear Chu-Li, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Sung Ho

Affärsresenär
Bodde här 3 nätter i september 2023
Svar från Liaw May Choo 2 okt. 2023
Dear Sung Ho, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

6/10 Okej

Kathleen

I've always stayed at Citadines Uplands when I'm in Kuching as I prefer a serviced apartment to a hotel. It's ok if you are not looking for luxury. Just make sure you are not given a room on the same floor as the pool .and overlooking it.
Bodde här 6 nätter i augusti 2023
Svar från Liaw May Choo 22 sep. 2023
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Rhyselle Bernadette

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i september 2023
Svar från Liaw May Choo 25 sep. 2023
Dear Rhyselle, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Good location. It's time to renew the rooms.
Good location. The room is a bit too old, bath tub handle is rusted and disgusted me. Also the pools ladder, it almost slit open my daughters foot with the rusted nail.
Bodde här 3 nätter i september 2023
Svar från Liaw May Choo 11 sep. 2023
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you and with with warmest regards, Liaw May Choo - Residence Manager

10/10 Fantastiskt

CHRISTOPHER VIXTRICDAY

Bodde här 1 natt i september 2023
Svar från Liaw May Choo 2 okt. 2023
Dear Karl-Heinz, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

2/10 Väldigt dåligt

Tessa

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i augusti 2023
Svar från Liaw May Choo 24 aug. 2023
Dear Tessa, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Okej

Ronald

Reste i grupp
Gillade: Renlighet och bekvämligheter
1. The hotel is old and in need of renovation. 2. The corridor carpet was not straightened and looks dirty 3. Stayed 3 days, no one came to clean the room 3. The gym and swimming pool is well kept 4. Location is convenient to reach most places 5. Breakfast is just a walk away 2 prata stores available for u 6. Across the road, a big mall
Bodde här 2 nätter i juli 2023
Svar från Liaw May Choo 26 juli 2023
Dear Ronald, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Väldigt dåligt

JUNWEN

Bodde här 3 nätter i juli 2023
Svar från Liaw May Choo 4 aug. 2023
Dear Junwen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 Fantastiskt

Karl-Heinz

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gute Lage, freundliches Personal, schnelles WLAN, geräumige Wohneinheit mit gut ausgestatteter Kuechenzeile, schöner Pool ....
Bodde här 4 nätter i juli 2023
Svar från Liaw May Choo 11 juli 2023
Dear Karl-Heinz, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 Bra

Dennis

Affärsresenär
Gillade: Renlighet
No water, aircon wasnt cold at all. Good location.
Bodde här 5 nätter i juni 2023
Svar från Liaw May Choo 20 juni 2023
Dear Dennis, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 Fantastiskt

Timothy

Bodde här 1 natt i maj 2023
Svar från Liaw May Choo 25 maj 2023
Dear Timothy, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Viho

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Nice and comfortable ambience, room is clean n tidy, however the room face to main road is quite noisy, When during peak traffic hours u will feel annoy from the car sound…overall it’s good to stay!!
Bodde här 1 natt i maj 2023
Svar från Liaw May Choo 25 maj 2023
Dear Viho, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Väldigt dåligt

Kathleen

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
A go-to for me whenever I visit Kuching. Friendly, efficient staff. No problem requesting a late check-out. Easy to get Grab cabs. Shopping mall across the road and simple eateries and bank next door.
Bodde här 5 nätter i maj 2023
Svar från Liaw May Choo 21 maj 2023
Dear Kathleen, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

10/10 Fantastiskt

Soundharanayagi

Gillade: Renlighet och boendets skick och faciliteter
A decent property nothing much to complain about, Staff are very friendly and accomodative
Bodde här 2 nätter i maj 2023
Svar från Liaw May Choo 10 maj 2023
Dear Soundharanayagi, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 Bra

Johannes, London

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We had a lovely apartment with a great view of the city and mountains. The room was very spacious and in an acceptable condition. We were surprised that breakfast was served to the room, rather than in a restaurant. There didn't seem to be any options so we weren't able to eat the breakfast since it didn't align with our dietary requirements. One thing I didn't like was that someone rings your door at 7am until you open the door to receive your breakfast. This was a bit disruptive to our stay.
Bodde här 3 nätter i april 2023
Svar från Liaw May Choo 10 maj 2023
Dear Johannes, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

4/10 Dåligt

Spirto

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
The entire property is rundown, the property is not maintained up to the standard. The gym is very hot with no air conditioning, the swimming pool furniture are old and safe. Overall it needs to be refurbished.
Bodde här 5 nätter i april 2023
Svar från Liaw May Choo 17 apr. 2023
Dear Spirto, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Natasha

Reste med familjen
Gillade: Rummets bekvämlighet
4 night stay in Kuching
Stayed for 4 nights as a family of 5 (with grand parents and a 10 month old baby) in a 2 bedroom apartment in Dec 2022. Location is about 10 mins drive from airport and 10 mins drive into town. It is located just opposite a mega mall, so we were able to get some groceries for our kid. We actually found sachets of coffee, tea, milo, cereal and some candies left over from the previous guest in the cupboard. Otherwise, the room is clean enough, baby crib provided and only reason I stayed there was for the freezer to keep my milk. Breakfast was served in a bento box and consists of fried noodles or rice and it was quite sad looking. Would recommend to get the room without breakfast, save the money and go to the mall opposite for something better. There's a nice quaint cafe on level 1 which you can get proper coffee and cakes too! We checked in at about 4pm, and our room was not ready. Was stressful as my 10-month old was restless and my milk was thawing out while we sat in the lobby for 45mins. Lots of room for improvement.
Bodde här 4 nätter i december 2022
Svar från Liaw May Choo 22 mars 2023
Dear Natasha , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Kathleen

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Friendly staff. Comfortable accommodation.
Bodde här 5 nätter i februari 2023
Svar från Liaw May Choo 8 nov. 2023
Dear Kathleen, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

10/10 Fantastiskt

Kim Loong

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Walkable 5 minutes to shopping mall Spring. Clean room. Friendly front desk.
Svar från Liaw May Choo 16 jan. 2023
Dear Kim Loong , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Okej

Verifierad resenär

Gillade: Rummets bekvämlighet
Sink Drainage is Smelling after one day staying. Room Housekeeping need to improve.
Bodde här 3 nätter i december 2022
Svar från Liaw May Choo 28 dec. 2022
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Tiong Seng

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Svar från Liaw May Choo 17 apr. 2023
Dear Tiong Seng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Kevin

Bodde här 5 nätter i december 2022
Svar från Liaw May Choo 17 apr. 2023
Dear Tiong Seng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Great for visit to Borneo Medical Centre
Close to Borneo Specialist Medical Centre. Room a bit run down, in need of maintenance. 2nd bedroom will smell if keep door close due to located behind the toilet. Housekeeping a bit sloppy at times.
Bodde här 3 nätter i november 2022
Svar från Liaw May Choo 5 dec. 2022
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Väldigt dåligt

Trevor

Gillade inte: Renlighet och rummets bekvämlighet
Bodde här 1 natt i november 2022

8/10 Bra

ANAK EDWARD GANIE KATHRIE

Reste med sin partner
Gillade: Renlighet och bekvämligheter
The customer service is tip top. The staff are very friendly, helpful and always wear a smile on their face. Only comment I have is the room. They need to change the bed, it is so uncomfortable and the water heater is not working.
Bodde här 2 nätter i oktober 2022
Svar från Liaw May Choo 31 okt. 2022
Dear Anak Edward Ganie Kathrie, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Väldigt dåligt

Fatt Lim

Bodde här 3 nätter i augusti 2022
Svar från Liaw May Choo 9 sep. 2022
Dear Fatt Lim, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Kuan Hock

Gillade: Bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2022

6/10 Okej

Choon Cheat

Bodde här 7 nätter i augusti 2022
Svar från Liaw May Choo 16 aug. 2022
Dear Choon Cheat, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Okej

Kho Ying

Reste med sin partner
Gillade: Renlighet
Room very clean!! I like the room :) Poor hotel management (give wrong room number). Parking management (need to scan card to check in/check out).
Bodde här 1 natt i juli 2022

8/10 Bra

Huey

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The one-bedroom apartment is clean and cozy. Every morning at around 7.15am, someone will ring the doorbell repeatedly to deliver a packet of local breakfast. If you do not want to be disturbed, you have to place 'do not disturb' sign on the door before you go to bed. The Spring shopping mall is just across the street. There are eateries and 7-11 beside Citadines apart-hotel.
Bodde här 6 nätter i juli 2022
Svar från Liaw May Choo 15 juli 2022
Dear Huey, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Okej

Magdalene

Reste med familjen
Generally good stay; mould & aircon need fixing
We booked for a two bedroom apartment and a one bedroom apartment. The one bedroom apartment is kept in a better condition than the two bedroom apartment we had; the two bedroom apartment had visible mould around the kitchen sink and its bathrooms. The two bedroom apartment also suffered from an additional leaking to its air conditioning units, drenching the tiled floors. The skirting boards showed an obvious sign of repeated incidences. We had two incidents during our 10 day stay; resolutions via a call to the reception was quite quick (except for a reported incident at 1ish a.m, whereby a technician sorted it out in the morning during their work hours; one for noting). May I suggest that further attention be paid to sorting out the mould and then a lick of paint. Each apartment came with sufficient cutlery; a nice sized fridge/freezer that worked well; beds were comfortable. Swimming pool & gym were clean and functional. One of the reviewers mentioned the filtered water stations, there were a couple of these located on each floor. Very useful for us. Staff was friendly and approachable throughout our stay. Location is brilliant - not far from both centre of town and the airport. By crossing a footbridge, it is easy to access The Springs Mall for a supermarket, clothing shops, pharmacy and even a Starbucks. Islands, a cafe located on ground floor, by the entrance to Citadines, serves a pretty decent cup of cappuccino (go there from 10am).
Bodde här 3 nätter i juni 2022
Svar från Liaw May Choo 4 juli 2022
Dear Magdalena, thank you for taking your time to write this review. We have noted your feedback and will work on further improvement with Engineering and Housekeeping department on the issues highlighted. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet
Disappointing return
Stayed at Citadines Kuching previously when recently opened - unfortunately time and poor maintenance has taken a big toll on the place. Dirty (mouldy) bathrooms and water damage from leaky air conditioners together with a general lack of maintenance was really disappointing. Staff are friendly and helpful, but it cannot make up for the poor state of the rooms and common areas. Needs a refurbished, due to poor cleaning and property management. Lots of small frustrations, which are a shame as was previously lovely - but now like the carpets, it’s a little threadbare:(
Bodde här 7 nätter i juni 2022
Svar från Liaw May Choo 29 juni 2022
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you and with with warmest regards, Liaw May Choo - Residence Manager

8/10 Bra

AFENDI

Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i juni 2022
Svar från Liaw May Choo 7 juni 2022
Dear Afendi, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Okej

Natalie

Bodde här 5 nätter i maj 2022
Svar från Liaw May Choo 30 maj 2022
Dear Natalie, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Bra

Wong

Bodde här 3 nätter i april 2022
Svar från Liaw May Choo 11 apr. 2022
Dear Wong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Okej

TING LOONG

Affärsresenär
Poor value for money. Paying extra for packed fried noodles breakfast. Aircon which starts and stops. Water pitcher still wet from previous occupants. Broken electric kettle. Worn out towels.
Bodde här 3 nätter i mars 2022
Svar från Liaw May Choo 2 apr. 2022
Dear Ting Loong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 Fantastiskt

Kim Loong

Affärsresenär
Gillade: Bekvämligheter och boendets skick och faciliteter
Like the surrounding quite and nearby to Spring Shopping mall
Bodde här 3 nätter i februari 2022
Svar från Liaw May Choo 15 feb. 2022
Dear Kim Loong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for sharing your feedback about your stay experience with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you and we hope to welcome you back again. Warm Regards, Liaw May Choo - Residence Manager

8/10 Bra

Siti Hawa

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i februari 2022
Svar från May 8 feb. 2022
Dear Siti Hawa, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

10/10 Fantastiskt

Sunghun

Bodde här 28 nätter i januari 2022
Svar från May 8 feb. 2022
Dear Sunghun, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager