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Recensioner av Sino Hotel

3 out of 5
Sino Hotel
85, Shepherds Bush Rd, London, England

Recensioner

6,2
10 - Fantastiskt i betyg. 22 av 85 recensioner" "
8 - Bra i betyg. 17 av 85 recensioner" "
6 - Okej i betyg. 10 av 85 recensioner" "
4 - Dåligt i betyg. 13 av 85 recensioner" "
2 - Väldigt dåligt i betyg. 23 av 85 recensioner" "

6,6/10

Renlighet

6,4/10

Personal och service

5,6/10

Bekvämligheter

6,0/10

Boendets skick och faciliteter

6,6/10

Hållbarhet

Recensioner

6/10 Okej

Zahraa

Bodde här 2 nätter i februari 2024

4/10 Dåligt

Jennifer

Bodde här 4 nätter i december 2023

10/10 Fantastiskt

Verifierad resenär

Bodde här 3 nätter i juni 2023
Svar från Barbara 15 juli 2023
Hi, Lennart! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Barbara

6/10 Okej

Gary

Gillade: Personal och service och bekvämligheter
After reading the reviews my main concern was not being able to access the property as it is unmanned. The email with door codes and access details never arrived so before i was due to head to the property i called and they sent the email straight away. Access was then quite easy. Likes: Location Little details like toothpaste, ear buds, nail file, toothbrush Clean Price Customer service over the phone pleasant and helpful Dislikes: Smell of drains Dated and worn decor Road noise No hot water when showering at 6.30 before going out but hot water in the morning None of these would prevent me from staying again
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Mayra

Gillade inte: Bekvämligheter
, ridiculously small rooms, difficult access, no receptionist, no staff, I ended up staying at the Hilton and had to pay double. Definitely would not recommend to anyone. No better that a hostal
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Londyn

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
horrible. do not stay. it was dirty, our sheets were not changed after the last person that was there and it was extremely loud, you can hear people upstairs, outside, and next to you. staff was not helpful when i told them i needed a refund becaus i needed to leave early because of how gross this place was. had to spend extra money to stay somewhere that was actually sleepable. i would give this place -10 stars if i could.

8/10 Bra

MARITA

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall good stay. A little further out, but good transport links and shopping/food options around. A little noisy due to outside traffic. Sometimes the keyless entry was troublesome, and a bit frustrating.
Bodde här 3 nätter i januari 2024

2/10 Väldigt dåligt

Silje Marie

Bodde här 3 nätter i december 2023

4/10 Dåligt

CHRISTOPHER

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
No hot water The only way to communicate is via text which is not the best
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Roy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent all , but the heater is weak
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Claudia

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Attention to every detail to create a perfect, unique, creative experience. Liked the receptionless access.
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Verifierad resenär

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023

4/10 Dåligt

Verifierad resenär

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
OK minus
Ok opphold, det er dog verdt å legge merke til at det er en del mangler på dette "hotellet". Jeg og kjæresten bodde der i 3 netter og fikk kun utdelt 1 håndkle hver, det var umulig å lukke vinduet på badet noe som gjorde at når det regnet ble hele badet gjennomvått. I tillegg er det veldig tynne vegger og man kan høre ALT som foregår utenfor egen dør. Det var heller ingen plass å henge fra seg håndklær og ikke mulig å lukke døren til badet. Vasken på badet var løs og trykket i dusjen var veldig dårlig. Det gikk også så vidt an å trekke ned i do. Ville ikke bodd her igjen.
Bodde här 3 nätter i december 2023

8/10 Bra

Andreea

Bodde här 1 natt i december 2023

8/10 Bra

Luis

Reste i grupp
Gillade: Personal och service och bekvämligheter
After a lot of checking and browsing trhough thousands of accomodation we found this as the better one for the price being. Considering everything is a really nice place to expend a few days in London. We spent almost the whole time outdoors so we would use this place just as a bed and a shower and for that use is one of the best low-cost (having in mind that there is no cheap-london) options out there.

8/10 Bra

Sophie Munch

Gillade: Renlighet
Bodde här 4 nätter i november 2023

2/10 Väldigt dåligt

RODRIGO

Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Anna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
For a few days in London is the perfect place. Well connected and good quality price.
Bodde här 3 nätter i november 2023

8/10 Bra

Jasmin

Gillade: Renlighet och personal och service
Bodde här 3 nätter i november 2023

8/10 Bra

Kimya

Gillade: Renlighet och personal och service
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Lucian

Reste i grupp
Gillade: Renlighet och personal och service
Experience
Windows/ bed and the shower was bad in rest everything was amazing
Bodde här 1 natt i oktober 2023
Svar från Joey 6 nov. 2023
Hi, Lucian! We are elated to know that you liked our services. Regards, Joey

2/10 Väldigt dåligt

Torgeir

Bodde här 4 nätter i oktober 2023
Svar från Barbara 6 nov. 2023
Hi, Torgeir! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

4/10 Dåligt

paulo

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No hot water
Bodde här 1 natt i oktober 2023
Svar från Barbara 6 nov. 2023
Sorry for the hassle you faced, Paulo! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

2/10 Väldigt dåligt

Said

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Maria 6 nov. 2023
Hi, Said! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Maria

8/10 Bra

Beatrice

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Un seul essui de bain ..c est trop peu et pas assez de porte manteau
Bodde här 2 nätter i oktober 2023
Svar från Barbara 6 nov. 2023
Merci pour vos gentils et adorables mots, Béatrice ! La plus grande joie réside dans la satisfaction de nos clients, nous ferons de notre mieux pour répondre à vos attentes également lors de vos prochains séjours. Cordialement, Barbara

4/10 Dåligt

Jamie

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Access was really terrible and other people were noisy all night and without anyone there to keep things under control, it was a disaster.
Bodde här 1 natt i september 2023
Svar från Barbara 6 nov. 2023
Hi, Jamie! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

4/10 Dåligt

Ewa

Gillade inte: Personal och service och bekvämligheter
The hotel has a good position. Check in was very problematic. I stood at the door for 10 minutes and tried to log in, but unfortunately my data did not go through the application. I tried to call the phone number provided, but no one answered. After some time, two hotel employees were next to me. I assume so because one of them had the codes to enter and enter the room. They didn't introduce themselves, but they helped me enter the hotel and gave me a room, I couldn't have coped without them. When it comes to the room, we wanted a double bed. The room was for three people, unfortunately the double bed consisted of two single mattresses which were smaller than the size of the bed. While sleeping, the mattresses separated and it was uncomfortable for us to sleep. At night, I think the boiler was running all the time, which was so loud that it was impossible to sleep. Unfortunately, there was no one to complain to. As for the online work of the hotel itself, after entering they quickly sent me 5 e-mails to the room asking me if I wanted to extend my stay. So there was someone who wanted to communicate with me. It's a pity that he didn't answer my calls when I wanted to communicate with them. The next thing in the bathroom was a message in the shower, please close the door while showering, unfortunately. one pair of doors was missing, I am attaching a photo. Four single lights in the room, two of which worked, one had a burnt out bulb and one had no bulb. The room was
Bodde här 1 natt i september 2023
Svar från Barbara 6 nov. 2023
Sorry for the hassle you faced, Ewa! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

8/10 Bra

Clint

Gillade inte: Personal och service
Just stayed because it wasn’t too expensive compared to other hotels but in my opinion, it’s a very average motel. It’s alright for a night, but not a place where I would personally come back. Check in is quite easy, there’s no member of staff on the site and rooms are not that recent.
Bodde här 1 natt i september 2023

8/10 Bra

Kelly

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
For the price this hotel is fabulous. Although slightly tired in places It was very clean and provided everything you need for your stay. Wouldn’t hesitate to book again if Back in the area
Bodde här 1 natt i september 2023

8/10 Bra

David

Bodde här 1 natt i september 2023

6/10 Okej

Jasmine

Reste i grupp
Gillade: Renlighet
The place was just alright for a few nights stay on a budget. Nice neighbourhood, not too far from the shopping centres.
Bodde här 3 nätter i september 2023

4/10 Dåligt

Gemma

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was ideally situated for the tube
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

SIMEON IKOKU

Bodde här 1 natt i september 2023

6/10 Okej

Jayant

Reste i grupp
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2023
Svar från Joey 12 sep. 2023
Thank you so much for the positive rating, Jayant! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey

2/10 Väldigt dåligt

Cecilia

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Uncomfortable Bed. Tiny room. Too hot. Shower doesn't drain. Smells bad.
Bodde här 4 nätter i augusti 2023
Svar från Ava 12 sep. 2023
Sincere Apologies, Cecilia! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great option for a budget stay
We had a great stay, the room was clean and spacious.
Bodde här 3 nätter i augusti 2023

2/10 Väldigt dåligt

Daniella

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
BEWARD BED BUGS
There were bed bugs. I bites everywhere. Hotel was dirty and dingy.
Bodde här 1 natt i augusti 2023

6/10 Okej

Simon

Having read previous reviews I was expecting a nightmare but it was actually ok. Pretty basic, a few issues with a loose tap & shaving mirror light not working but no-one in house to report to & I didn't bother to phone the 24/7 contact for any reports. Linen was clean, room ok but I was in the basement & emergency sirens woke me up several times during the night & very noisy when the people above me awoke & started to move around. Good location for The Eventium where I was seeing a music gig
Bodde här 1 natt i augusti 2023

8/10 Bra

Eduardo

Bodde här 2 nätter i augusti 2023

2/10 Väldigt dåligt

Ronni

Bodde här 4 nätter i juli 2023

2/10 Väldigt dåligt

Andy

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Painful.
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Carlos, London

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Awful, dusty, mattress too soft (too sponge), shower was only extremely hot, so hot inside the room no air com, not suitable for families.
Bodde här 1 natt i juli 2023

6/10 Okej

Mrs Raj

Reste med familj och småbarn, Affärsresenär
It wasn't the best the shower head kept falling, dirty bed marks linen marks. Tv was not working had to call someone to fix it. No breakfast or dining.
Bodde här 2 nätter i april 2023
Svar från Eva 25 juli 2023
Hi, Guest! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

8/10 Bra

Rungratree

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Det var et fantastisk opphold og vi koste oss.
Bodde här 2 nätter i juni 2023
Svar från Barbara 15 juli 2023
We are delighted to hear your words of praise, Rungratree! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Barbara

4/10 Dåligt

lucia

Bodde här 3 nätter i juni 2023
Svar från Barbara 15 juli 2023
Hi, Lucia! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara

6/10 Okej

David

Bodde här 2 nätter i juni 2023
Svar från Barbara 15 juli 2023
Thanks for the positive rating, David! Hope to welcome you again soon. Regards, Barbara

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i juni 2023
Svar från Tim 15 juli 2023
Hi, We are very sorry for the unpleasant experience you had with us and at the same time we would like to thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a pleasant one. Regards, Tim

2/10 Väldigt dåligt

Harrison

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från Tim 15 juli 2023
Hi, Harrison! Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards, Tim

10/10 Fantastiskt

Gillian

Bodde här 1 natt i juni 2023
Svar från Joey 15 juli 2023
Hi, Gillian! We are elated to know that you liked our services. Regards, Joey

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Satisfactory for the price
Overall the stay was satisfactory but the room was in the basement- which if I had known when making the booking I wouldn’t have chosen that. The room had a damp smell that was annoying. The room was big though and beds were comfortable (except for one).
Bodde här 1 natt i maj 2023
Svar från Lisa 3 juni 2023
Hey Guest! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa