Spahotell i Salsomaggiore Terme

"Dust under the bed and hair in the bathroom, clearly not cleaned often even though they claim to clean & treat with ozone before every visit. Black mold in the shower and leaking everywhere, broken faucets, dirty bathrobe among other things. We complained and had to argue(!) to get a new room but was met with the same issues in the new room. We were served crisps in a plastic takeaway lid and beer in plastic glasses. They also tried to serve beer with 75% foam... Furthermore we found moldy lumps in the oatmilk. The breakfast overall was that of a three star hotel, tops. The spa is okay, even though some of the facilities clearly needed touch ups and repair. The floor is extremely slippery and the slippers were too small and of low quality. Since we changed rooms and complained without success it seems like the 1 star reviews here and from Google are true. It is a mystery why it is so highly rated... The hotels answers to reviews also seem very aggressive and doesn't seem to listen clients. We wish we read more reviews and the owner's answers more thoroughly before booking. We won't come back, ever."