Exteriör

Recensioner av Eastgate Hotel, BW Signature Collection

2.5 out of 5
Eastgate Hotel, BW Signature Collection
14632 SE Eastgate Way, Bellevue, WA

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 654 av 1002 recensioner" "
8 - Bra i betyg. 247 av 1002 recensioner" "
6 - Okej i betyg. 56 av 1002 recensioner" "
4 - Dåligt i betyg. 25 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 20 av 1002 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

8,4/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jiang

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 7 nätter i maj 2024
Svar från Beatriz 29 maj 2024
Thank you for your feedback, we appreciate your comments.

6/10 Okej

Jon

Gillade: Renlighet och personal och service
Broken elevator. Dead trees in planters on each side of entry door. All water off for two hours during stay.
Bodde här 3 nätter i maj 2024
Svar från Beatriz 27 maj 2024
Apologies for the inconveniences you experienced during your stay, including the broken elevator, dead trees, and water outage. We understand the frustration this may have caused. To address the landscaping issue, we've scheduled a landscaping team to start work on our outside plants. Our team is working diligently alongside out elevator repair team to have the elevator back in service promptly. We appreciate your patience and hope to provide a smoother experience on your next visit.

10/10 Fantastiskt

Paul, Spokane

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean hotel, quiet at night
Bodde här 3 nätter i maj 2024
Svar från Beatriz 27 maj 2024
Thank you for your feedback, we will be sure to share your comments with out team. See you next time.

8/10 Bra

Marie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good hot breakfast.
Bodde här 6 nätter i maj 2024
Svar från Beatriz 27 maj 2024
Thank you for your feedback with us, we'll be sure to share your comments with our breakfast team.

8/10 Bra

Suzanne, Wenatchee

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is off the freeway for convenience but situated in a commercial area that offers safety. The breakfast offerings are adequate and the dining room spacious. The king bed room is well equipped
Bodde här 1 natt i maj 2024
Svar från Beatriz 26 maj 2024
Thank you for your positive feedback! We're glad to hear that you appreciated our convenient location and the safety of our surroundings. It's great to know that you found our breakfast offerings adequate and enjoyed the spacious dining room. We're also pleased that you found the king bed room well-equipped. We hope to welcome you back for another enjoyable stay in the future!

8/10 Bra

Cia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed our stay.
Bodde här 4 nätter i maj 2024
Svar från Beatriz 26 maj 2024
Thank you Cia for sharing your feedback. We hope to see you again in the future.

10/10 Fantastiskt

Borislav

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We booked a room for one night while visiting Seattle's Aquarium and Science Center. We opted to stay away from the downtown for safety and financial reasons - the free parking and breakfast were important factors in our decision. We were not disappointed - despite being near a freeway, the room was very quiet, spacious and in great condition. The breakfast was tasty and my wife even approved of the Italian coffee - a first for us in any US hotel ;) Service was friendly and fast. We experienced tiny glitches in the keycard system which were resolved promptly, and one of the two elevators was out of order, but did not affect us at all. We had an excellent stay!
Bodde här 1 natt i maj 2024
Svar från Beatriz 26 maj 2024
We're delighted you enjoyed your stay! Thank you for choosing us and for your positive feedback. We're glad our amenities and service met your expectations. We appreciate your understanding regarding the minor issues, and we look forward to welcoming you back for another great stay soon!

10/10 Fantastiskt

Jose

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really enjoyed my stay. From check in to check out the staff were awesome!
Bodde här 6 nätter i maj 2024
Svar från Beatriz 22 maj 2024
We're thrilled to hear that you had a fantastic stay with us! Providing exceptional service from check-in to check-out is what we aim for at Eastgate Hotel. Thank you for recognizing our amazing staff, they trully make a difference.

10/10 Fantastiskt

Deqian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

4/10 Dåligt

Deana, Cincinnati

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The elevator was broken, only one working elevator car, which meant really long wait times. The breakfast was laughable, the hot items were cold, the cold items were warm, and every single morning of our five day stay they were out of coffee.
Bodde här 5 nätter i maj 2024
Svar från Beatriz 21 maj 2024
We sincerely apologize for the inconvenience you experienced during your stay, particularly with the elevator and breakfast service. Your feedback is crucial, and we are actively working to resolve these issues to ensure a better experience for all our guests. Please accept our apologies for falling short of your expectations, and we hope to have the opportunity to exceed them on a future visit.

8/10 Bra

Leonora Alcuirez

Bodde här 4 nätter i maj 2024
Svar från Beatriz 21 maj 2024
Thank you for choosing to stay with us during your most recent visit to Bellevue, we hope you enjoyed your stay and look forward to welcoming you in the future.

8/10 Bra

Nicolas

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great until our key cards did not work. We went 3 times to the counter to get them fixed. They had to use the Master key card to get in.
Bodde här 1 natt i maj 2024
Svar från Beatriz 21 maj 2024
We apologize for the inconvenience you experienced with your key cards during your stay. Your feedback is important to us, thank you for bringing this to our attention, and we hope to have the opportunity to better serve you on your next visit.

10/10 Fantastiskt

Sara

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were helpful. The beds were very comfortable. The location was good for our purposes. While we were able to find parking most of the spaces were compact and the lot was full each evening.
Bodde här 4 nätter i maj 2024
Svar från Beatriz 21 maj 2024
Thank you for your feedback. We're pleased to hear that our staff was helpful and that you enjoyed your stay. Your comments will help us improve. We hope to welcome you back soon.

8/10 Bra

Jeffrey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Beatriz 19 maj 2024
We're thrilled to hear about your great experience! Thank you for sharing.

10/10 Fantastiskt

Pete

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great place outside Seattle.
Bodde här 4 nätter i maj 2024
Svar från Beatriz 21 maj 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your time at our location near Seattle. We're committed to providing a great experience for our guests, and we're glad we hit the mark with you. We hope to welcome you back soon for another fantastic visit!

6/10 Okej

LaShae

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Jacuzzi and toilets not working properly
Bodde här 2 nätter i maj 2024
Svar från Beatriz 18 maj 2024
We apologize for the inconvenience with the Jacuzzi and toilets. Our maintenance team is addressing the issues promptly. Thank you for bringing this to our attention, we value your feedback and look forward to welcoming you again in the future.

8/10 Bra

Dhavalkumar

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was nice facility and amicaable hospitality
Bodde här 1 natt i maj 2024
Svar från Beatriz 22 maj 2024
We appreciate your feedback! At Wperiences for our guests.

10/10 Fantastiskt

Gayle, Raymond

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff. A bit older, but clean.
Bodde här 1 natt i maj 2024

4/10 Dåligt

Jorge

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Nothing
Bodde här 2 nätter i maj 2024
Svar från Beatriz 17 maj 2024
Hello Jorge,We noticed your rating and want to ensure your next stay exceeds expectations. Is there anything specific we could have done to improve your experience from a 2 to a 5? Your feedback is invaluable to us.

8/10 Bra

Jamie, Longview

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Came up to area for Matt Rife show and had a great stay.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

George

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

4/10 Dåligt

Susan

Bodde här 1 natt i mars 2024

4/10 Dåligt

Susan

Gillade: Renlighet
Gillade inte: Personal och service
I travel to Bellevue several times a year for some specific dental care. Last time I stayed at this property, all was fine. This time, not so much. At checkin, the reception person explained, almost accusingly, that any damage I caused would be deducted from an extra $100 charge put on my charge account. As an older person, I found this insulting, especially since I am a repeat customer. The fan in the room was so noisy, I considered asking for a different room. At checkout, the reception person was very slow, so I asked that my receipt be e-mailed to me instead of printed. Eight hours later: no receipt. I called the hotel, first was told they couldn’t find my reservation and to maybe check with Expedia, then they did find the receipt and said they sent it… but I have still not received it.🙄 I should not have to make multiple phone calls to resolve a simple matter.
Bodde här 1 natt i maj 2024
Svar från Beatriz 17 maj 2024
Hello Susan, We apologize for the disappointing experience you encountered during your recent stay. Your feedback is invaluable, and we're taking immediate steps to address the issues you've raised. Please accept our sincerest apologies for any inconvenience caused, and know that your satisfaction is our top priority. We appreciate your continued patronage and hope to welcome you back for a much-improved experience in the future.

10/10 Fantastiskt

Indra

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Schoon , alleen geen communicatie met keuken personeel bij ontbijt , ze houden afstand ? Groeten nieteens. Geen gesprek mogelijk! Niet leuk Bali personeel super !
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Traci

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service and fast action when we had an issue with our room. All the staff is very welcoming and friendly. Great breakfast options.
Bodde här 4 nätter i maj 2024
Svar från Beatriz 17 maj 2024
Thank you so much Traci for taking the time to share your feedback with us. We hope to see you again in the future

8/10 Bra

Saurin

Reste med familjen
Great place. Clean facilities. Pleasant staff.
Bodde här 4 nätter i maj 2024

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Customer service was awesome.
Bodde här 4 nätter i maj 2024

10/10 Fantastiskt

maria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very pleased
Bodde här 1 natt i maj 2024

8/10 Bra

Han

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good, and quiet. The front desk is very helpful whenever you have questions
Bodde här 1 natt i maj 2024

8/10 Bra

Vinh

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great room for the most part. Very clean and spacious. View could have been better but for the price I can’t complain. Key cards wouldn’t work a few times but think it might had been that random key card being the problem.
Bodde här 4 nätter i maj 2024

6/10 Okej

Luissy

Bodde här 4 nätter i mars 2024

4/10 Dåligt

Khai D

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The bathtub was clogged. Hotel did not provide service until the next day so I and my guest were not able to shower. Very disappointed. Hotel should've find a different room. They had such bad services. I or anyone I know will not stay at this place again.
Bodde här 14 nätter i april 2024

8/10 Bra

Julie

Bodde här 3 nätter i maj 2024

8/10 Bra

Arshdeep

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
One day cleaners missed to clean the room and washroom
Bodde här 3 nätter i maj 2024
Svar från Jim Gibson 10 maj 2024
Dear ArshdeepThank you for your feedback, I will share it with the team so we can improve.

10/10 Fantastiskt

Ekrem

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I recommend
Bodde här 4 nätter i maj 2024
Svar från Jim Gibson Area Manager 7 maj 2024
Dear EkremThank you for staying at out Hotel. I am pleased to hear that you enjoyed your stay.

10/10 Fantastiskt

Madilyn

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Georgiana

Reste med sin partner
We stayed a night in between travel cities and it was a good experience. We arrived late 11:30 pm and check-in was no problem. Was happy to find a nice comfortable room to rest up for the next part of our trip. Would love to stay a gain.
Bodde här 1 natt i maj 2024
Svar från Jim Gibson Area Manager 6 maj 2024
Dear GeorgianaI am thankful for kind comments you have left about your stay with us. Thank you for your business.

10/10 Fantastiskt

Brenda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Jim Gibson Area Manager 6 maj 2024
Dear BrendaThank you for the rating you have left us.

6/10 Okej

Brian

Affärsresenär
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Pros: Nice location, close to a lot of things. Free parking. The front desk check-in worker was very nice and personable. She alone saved this review from being even worse. Cons: Jets in jacuzzi didn't work. Toilet had issues flushing a few times. Apparently no Wi-Fi network to use? Didn't see one listed anywhere. Spills in the elevator a couple different times, but did get picked up fairly quickly. Overall, fairly decent but the jacuzzi not working was a bummer and no Wi-Fi is a pretty big deal breaker nowadays.
Bodde här 4 nätter i april 2024
Svar från Jim Gibson Area Manager 6 maj 2024
Dear BrianThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bra

Jodi

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property worked perfectly for our purpose.
Bodde här 3 nätter i april 2024
Svar från Jim Gibson 1 maj 2024
Dear JodiThank you for staying with us, I am thankful for your business.

10/10 Fantastiskt

Vince

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Jim Gibson 1 maj 2024
Dear VinceThank you for staying with us. I am thankful for your business.

8/10 Bra

Dennis

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient to Mercer Island. Rooms are large and nice. needs a bar and meeting area!
Bodde här 2 nätter i april 2024
Svar från Jim Gibson Area Manager 29 apr. 2024
Dear DennisThank you for staying with us, I am thankful for your review.

8/10 Bra

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Provide breakfast and convenient
Bodde här 1 natt i april 2024
Svar från Jim Gibson 26 apr. 2024
Dear MichaelThank you for staying with us, I am grateful for your business.

10/10 Fantastiskt

Ricky

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay
Bodde här 1 natt i april 2024
Svar från Jim Gibson Area Manager 23 apr. 2024
RickyThank you for staying with us, I am grateful for your business.

10/10 Fantastiskt

Nelson

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean, affordable, large rooms.
Bodde här 1 natt i april 2024
Svar från Jim Gibson Area Manager 23 apr. 2024
Dear NelsonThank you for kind review and comments, I will share them with the team.

10/10 Fantastiskt

Maria eduarda

Bodde här 1 natt i april 2024

8/10 Bra

Jon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Jim Gibson Area Manager 23 apr. 2024
Dear JonThank you for staying with us

10/10 Fantastiskt

Mauricio

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel! Staff was very friendly and hotel was located in a convenient spot to get right back on the freeway!
Bodde här 1 natt i april 2024
Svar från Jim Gibson Area Manager 23 apr. 2024
Dear MauricioI am pleased to read your review of our Hotel. Thank you!

10/10 Fantastiskt

Jeanine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and comfortable. Loved having the separate living room space. The breakfasts every day were amazing!
Bodde här 4 nätter i april 2024
Svar från Jim Gibson 23 apr. 2024
Dear JeanineThank you for the review I will share your comments them with the team,

10/10 Fantastiskt

jacob

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024
Svar från Jim Gibson 23 apr. 2024
Dear JacobThank you for your review of our Hotel