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Recensioner av Swiss-inn Sungai Petani

4.5 out of 5
Swiss-inn Sungai Petani
1, Jalan Pahlawan, Sungai Petani, Sungai Petani, Kedah

Recensioner

6,8
10 - Fantastiskt i betyg. 9 av 66 recensioner" "
8 - Bra i betyg. 23 av 66 recensioner" "
6 - Okej i betyg. 24 av 66 recensioner" "
4 - Dåligt i betyg. 8 av 66 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 66 recensioner" "

6,8/10

Renlighet

7,2/10

Personal och service

7,8/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

Recensioner

8/10 Bra

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff yg cekap dan mesra pelanggan, bilik yg selesa untuk sekeluarga, kolam yang besar. Overall memuaskan hati seisi keluarga..
Bodde här 1 natt i mars 2020
Svar från RA 18 mars 2020
Tetamu yang dihormati, Terima kasih kerana ulasan hebat hotel kami! Kami gembira kerana anda menikmati penginapan anda dan berharap dapat berjumpa dengan anda semula tidak lama lagi.

8/10 Bra

Lian-Nee

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Convenient and spacious
Very convenient and spacious. Also cheap but the down fall is there wasn’t enough toiletries and had to ask everyday.
Bodde här 3 nätter i januari 2020
Svar från Swiss-Inn Sungai Petani 19 feb. 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bra

Verifierad resenär

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2020
Svar från RA 31 jan. 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okej

Joseph

Reste med familjen
Gillade inte: Renlighet
Family outing at Swiss Inn, Sungai Petani
Check in was good. Only 1 lift available and can accommodate around 5 persons at any one time and have to go through the stairs during peak hour. Room is spacious but have to deal with ants around the coffee making area. Ample parking space and within walking distance to eateries.
Bodde här 1 natt i januari 2020
Svar från RA 31 jan. 2020
Dear Joseph, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Fantastiskt

SAMSON

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property and facilities of the hotel are excellent. The location is city area.
Bodde här 2 nätter i januari 2020
Svar från Wan 23 jan. 2020
Dear Mr Samson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bra

Ashaari

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Layanan petugas lobi sangat mesra. Selalu senyum. Keadaan bilik bersih, sangat luas dan selesa untuk 2dewasa dan 3 kanak2. Kolam mandi best dan terbaik. Parking mudah, berdekatan dengan bandar. Cuma wifi sgt teruk, pam tandas tidak kuat, air perlahan. Pendaftaran sgt lambat, sepatutnya pukul 3,tetapi pukul 4:30 baru dapat masuk. Harapan saya perkhidmatan perlu segera di dipertingkatkan kerana hotel ini boleh menjadi salah satu hotel yang terbaik di Sungai Petani. Walau bagaimanapun, saya akan ke hotel ini lagi bila ada urusan di Sg . Petani. Tingkatkan usaha. Ikhlas dari saya dan Terima kasih.
Bodde här 1 natt i december 2019
Svar från Wan 23 jan. 2020
Salam sejahtera dari Swiss Inn Sg Petani. Terima kasih kerana mengambil masa untuk berkongsi maklum balas yang berharga mengenai penginapan Tuan sekeluarga di hotel kami. Maklum balas Tuan telah dikongsikan dengan seluruh kakitangan di hotel ini dan kami semua amat berharap agar Tuan sekeluarga akan sentiasa berkunjung dan menginap di Swiss Inn Sg Petani setiap kali datang ke negeri Kedah. Terimakasih ! Salam sejahtera, Pihak Pengurusan Swiss Inn Sg Petani

8/10 Bra

Chairil

Affärsresenär
Gillade: Renlighet
So so
Bodde här 1 natt i november 2019
Svar från RA 25 nov. 2019
Dear Chairil, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bra

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
All rooms facing the pool. Very nice view. However the pool is pack with students attending swimming lesson / practice during week ends. Not comfortable for hotel guests to swim happily.
Bodde här 4 nätter i juni 2019
Svar från Wan Zaidi 24 juni 2019
Dear sir, Greetings from Swiss Inn Sg Petani ! Thank you for taking out time to share the valuable feedback of your stay at our property and we are delighted to learn that you had a memorable stay with us. We have also taken note of your comments and would like to thank you for your feedback as it is only through guests' feedback that we are able to improve and provide the very best for our guests. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in and we have shared your wonderful feedback with the whole team. Looking forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Wan Zaidi Rooms Division Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2019
Svar från Reservations 27 maj 2019
Thank you

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2019
Svar från wan 9 apr. 2019
Dear valued guest, Greetings from Swiss Inn Sg Petani ! Thank you for taking out time to share valuable comments of your stay at our property and we have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards, Wan Zaidi Rooms Division Manager

6/10 Okej

ismail

Reste med familjen
dislike: wifi very slow the worse part while in the room furniture need refurbishment
Bodde här 1 natt i februari 2019
Svar från Wan Zaidi 4 mars 2019
Dear Encik Ismail , Greetings from Swiss Inn Sg Petani ! At the outset, We would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you. We have addressed the matter with the concerned department and have taken all corrective measures to obviate re-occurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Kind regards, Wan Zaidi Rooms Division Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bilik amat besar.. Pool menarik dan harga berpatutan
Bodde här 1 natt i januari 2019
Svar från Wan Zaidi 31 jan. 2019
Salam untuk tuan/puan seisi keluarga dari Swiss Inn Sg Petani! Terima kasih kerana mengambil masa untuk berkongsi maklum balas yang berharga mengenai penginapan Tuan/Puan sekeluarga di hotel kami. Kami merasa amat gembira apabila mengetahui bahawa Tuan/Puan serta seisi keluarga merasa amat selesa ketika menginap di Swiss Inn Sg Petani dan sentiasa gembira dengan layanan yang diberi oleh kakitangan di hotel . Ianya sungguh memberi inspirasi kepada kami apabila melihat bahawa para tetamu kami mempunyai penginapan yang indah yang merupakan pengiktirafan terbesar untuk semua usaha yang kami lakukan. Maklum balas Tuan/Puan telah dikongsikan dengan seluruh kakitangan di hotel ini dan kami semua amat berharap agar Tuan/Puan sekeluarga akan sentiasa berkunjung dan menginap di Swiss Inn Sg Petani setiap kali datang ke negeri Kedah. Terimakasih ! Salam sejahtera, Wan Zaidi Pengurus Bahagian Bilik

8/10 Bra

Noor, Kangar.ps

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
I like to calm n feel relaxing..near town easy to go around the town..very good swimming pool..my children enjoy swimming at the pool
Bodde här 1 natt i december 2018
Svar från Wan Zaidi 1 jan. 2019
Dear Puan Noor, Greetings from Swiss Inn Sg Petani ! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Wan Zaidi Rooms Division Manager

4/10 Dåligt

Verifierad resenär

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
1. Sliding door to balcony was locked and called for technician to unlock but did not turned up. 2. Bathroom was not practical as u have to climb up the jacuzzi to bath. Not suitable with children for executive suite room.
Bodde här 1 natt i december 2018
Svar från Wan Zaidi 14 dec. 2018
Dear valued guest, Warm Greetings from Swiss Inn Sungai Petani ! Thank you for sharing your observations. I sincerely regret to note your less than satisfactory stay with us and my sincere apologies for the inconvenience you had encountered on this occasion. Kindly rest assured that our management team had looked into the issues you had raised and every effort is being made to minimize any future recurrence and our Hotel is constantly conducting trainings to our staff in order to nurture better service oriented mindset for all of them. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Kind regards, Wan Zaidi Rooms Division Manager

6/10 Okej

MOHD ASHARAF

Smart card not function when want to open the door. 3 times go to receptionist to activate the smart card
Bodde här 1 natt i november 2018
Svar från Wan Zaidi 14 dec. 2018
Dear Encik Mohd Asharaf, Greetings from Swiss Inn Sg Petani ! At the outset, We would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you. We have addressed the matter with the concerned department and have taken all corrective measures to obviate reoccurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Kind regards, Wan Zaidi Rooms Division Manager

4/10 Dåligt

Nurul Naim

Never again
The room was very far from the lift. The reason because the room is bigger for 3 ppl. However the middle lift was out of order, so my 79 old parents had a daunting task of walking. A wheelchair was provided, but i alone had to carry them both. So my father opted to walk slowly. Only one small bottle of shower gel for 3 people, the tissue was leftover from previous guests. I will make sure to advise people against staying at this hotel. Rm310 for 3 people is not that cheap!
Bodde här 1 natt i september 2018

6/10 Okej

Sativan, Singapore

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Hotel review
Some power outlet in room not working. Toilet in fair condition and need upgrade. WiFi slow. Breakfast need improvement. Room price quite high for current condition of room.
Bodde här 2 nätter i juni 2018
Svar från Wan Zaidi 30 juni 2018
Dear Mr Sativan, Thank you for your constructive detailed feedback of Swiss Inn Sungai Petani. It is indeed very concerning to learn of your disappointment with your recent stay with us due to a few issues and we took note for immediate improvement on the area concern. We appreciate your valuable feedback, as it is only through such constructive comments that we are able to monitor and improve the operations our Hotel and to provide better facilities and services to our guests. Rest assured, we are taking immediate steps to improve our services and hotel facilities. We truly hope we'll have another opportunity to impress you, as we know we're capable of so much more. Yours sincerely, Wan Zaidi Rooms Division Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2018
Svar från Wan Zaidi 8 juni 2018
Dear valued guest, Greetings from Swiss Inn Sg Petani ! Thank you for taking out time to share valuable comments of your stay at our property and we have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards, Wan Zaidi Rooms Division Manager

8/10 Bra

mohd bohari

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i december 2017
Svar från Front Office SISP 17 feb. 2018
Dear Encik Bohari, Greetings from Swiss Inn Sg Petani ! Thank you for taking out time to share valuable comments of your stay at our property and we have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards, Wan Zaidi Rooms Division Manager

8/10 Bra

Najid, KL Malaysia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable and clean
I just stayed for one night. Nothing much to comment.
Bodde här 2 nätter i december 2017
Svar från Reservations 29 dec. 2017
Dear valued guest, Greetings from Swiss Inn Sg Petani ! Thank you for taking out time to share valuable comments of your stay at our property and we have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards, Wan Zaidi Rooms Division Manager

8/10 Bra

Tunku Asrafh

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Great!
The were no hot shower in the room, probably because it was broken. One of the elevators was broken so we had to walk quite far to our room. The housekeeping service was really slow, had to wait quite long for a cleaned room. Other than that, the location is great where food is very easy to find for cheap prices and great taste too! Food stalls are located very near to the hotel, you could practically walk there.
Bodde här 1 natt i december 2017
Dear Valued Guest, Greetings from Swiss Inn Sg Petani ! At the outset, We would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you. We have addressed the matter with the concerned department and have taken all corrective measures to obviate reoccurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Kind regards, Wan Zaidi Rooms Division Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i september 2017

6/10 Okej

ZULHASNI

Gillade inte: Renlighet och boendets skick och faciliteter
swimming pool
please change the swimming pool water..too sticky and i get skin affection.
Bodde här 2 nätter i augusti 2017

4/10 Dåligt

Shukli

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
parking limited, room tidyness, shower not function
Bodde här 1 natt i augusti 2017

6/10 Okej

Verifierad resenär

Front Office
So many staffs at front office but only 2 persons really doing their job.Maybe others was Front Office Managers (acted same too busy).Check in very slow.
Bodde här 1 natt i juni 2017
Dear Guest, Greetings from Swiss Inn Sg Petani ! At the outset, We would like to thank you for sparing time and reviewing our property and we sincerely apologize for the inconvenience caused to you. We have addressed the matter with the concerned department and have taken all corrective measures to obviate re-occurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Kind regards, Wan Zaidi Rooms Division Manager

4/10 Dåligt

ez0ne, Sungai Petani

Gillade inte: Renlighet och rummets bekvämlighet
Cozy room...but need improvements...
just okay...
Bodde här 1 natt i juni 2017
Dear Guest, Greetings from Swiss Inn Sg Petani ! At the outset, We would like to thank you for sparing time and reviewing our property and we have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards, Wan Zaidi Rooms Division Manager

6/10 Okej

firdaus, ok

Gillade inte: Renlighet och boendets skick och faciliteter
somewhat ok
the room is spacious but the facilities in the room quite old and need to replace.
Bodde här 1 natt i juni 2017
Dear Encik Firdaus, Greetings from Swiss Inn Sg Petani ! At the outset, We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards, Wan Zaidi Rooms Division Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2017

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
OK but need some renovation and refurbishment
I stay in the twin room for 2 nights. One of the mattress sounds noisy. But the other one is ok. The hotel looks old outer and inside. The only thing that I love is the swimming pool. My toddler really happy playing at the kids pool. The front desk staff really friendly and helpful. Put some more interesting menus for breakfast too.
Svar från Wan Zaidi 29 juni 2017
Dear Guest, Greetings from Swiss Inn Sg Petani ! At the outset, We would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you. We have addressed the matter with the concerned department and have taken all corrective measures to obviate reoccurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Kind regards, Wan Zaidi Rooms Division Manager

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Old hotel but room n toilet are clean. Staff are excellent. Breakfast needs a lot of improvement
Svar från Wan Zaidi 29 juni 2017
Dear Guest, Greetings from Swiss Inn Sg Petani ! At the outset, We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards, Wan Zaidi Rooms Division Manager

6/10 Okej

Verifierad resenär

6/10 Okej

Verifierad resenär

Gillade: Rummets bekvämlighet
Just a OK hotel
Wifi signal not too good from the room.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

4/10 Dåligt

Mr.P

Gillade inte: Renlighet och boendets skick och faciliteter
Wedding Weekend
I have booked 13 rooms from the hotel for our family attending a wedding. The rooms that was provided was very bad in condition. The hotel facilities are very old and certainly needs a refurbishment. The hotel management provided some better room to some families after whole lot of complaints and a particular incident when the shower curtain rail fell on our guests head. That is particularly unacceptable and dangerous. I hope the management will look into the condition of each rooms and check before giving it to guests.

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Cleaningness
Bathtub seem long time not been clean .... Air conditioning seem a little bit hot .....

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Overall still meet my requirement
It just on the day i checked in, there was a maintenance job been carried out in the room next to mine which resulted to unpleasant painting smell and causing me to open my room door for a period to reduce the smell

4/10 Dåligt

Joyce

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dated hotel
Only a place to put up a night if have to ...

8/10 Bra

NOR ZULHILMIE

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bilik mandi hotel perlu dinaiktaraf.
Penginapannya baik, bilik luas sesuai untuk keluarga dengan anak kecil (3 orang). Kolam mandi yang luas dan mempunyai beberapa tahap kedalaman untuk pilihan. Kolam untuk kanak-kanak yang sesuai. Keadaan bilik mandi kurang diselengara agak usang. Ada pendikit air dalam singki tidak berfungsi.

4/10 Dåligt

Christina

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Went there to visit relatives. Room size is big but badly maintained. The parking is better than others in the area as it is a secured hotel area (others are road size parking). But for the price, cannot ask for more.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good short getaway.
Good stay, good staff. Quite helpful. Kids enjoying the stay with a clean and nice pool. Even the breakfast just so-so not really have many choices but the food is quite tasty by the way. Please improve on WiFi, its really a bad coverage. The rest is all good. Thank you.

6/10 Okej

MAZUKI

Gillade: Renlighet

6/10 Okej

Verifierad resenär

Budget stay
Hotel quite old, wifi not strong, breakfast not nice

6/10 Okej

Nani

Gillade: Boendets skick och faciliteter

6/10 Okej

Verifierad resenär

Ok
Ok

2/10 Väldigt dåligt

Sook yuin

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Mehhhhhh
Water pressure is too low. Ants all over the bath room. Hardly watched a video with the extremely slow wifi speeds. The hotel is old. Renovation is needed. However, I did enjoy my free breakfast with delicious foods at the hotel. I would never stay at this hotel again.

10/10 Fantastiskt

WAN NAZRUL HA, sepang

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
perkhidmatan hotel memuaskan

6/10 Okej

nick65, kota bharu

Gillade inte: Personal och service
Good hotel but unfriendly reception staff
We booked for 2 rooms but only 1 room was ready upon check-in..and we have to wait for almost an hour for the other room to be ready! To our surprise there were no towels in our rooms (what kind of hotel is this??). After 2nd request made only we were given towels (1 1/2 hrs later!!!). To make matter worst upon arriving at the hotel it was raining heavily and we were soaked to our underwears...and yet we have to wait for almost 2 hrs to clean ourselves...my worst experience so far....

10/10 Fantastiskt

Nur Diana

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Roslaila Puspa, Puchong

Gillade: Personal och service och rummets bekvämlighet
What a nice suprise !
We booked for family suite, but The Management has upgraded to Executive Suite which is a bigger room. What a nice surpise !

10/10 Fantastiskt

siti, kangar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
nice place
good