Hotell Madrid - Hotell i Chamartin - Plaza Castilla i Madrid, Spanien

We had a wonderful stay at the Eurostars Madrid Tower. The staff treated us like VIP guests, and the room was excellent with all amenities you could ask for. The tower is close to the metro, making the entire city easily accessible and a short taxi from the airport. We had a great experience for our honeymoon and will definitely return.

I stayed here quite a few times whilst on business in Madrid. The staff couldn't have been nicer or more helpful. It really was a pleasure! On paper it doesn't look so convenient for the city centre but the Pio XII metro is only a few minutes walk and then it's easy to get into town. Maybe 20-30 minutes. Madrid's metro system is clean and safe and runs to about 02:00 so you can easily get back after a night out. The airport is about half an hour by metro I mostly got upgraded because of Expedia Rewards but the standard rooms are just as good - just smaller and not such great views. The restaurant and bar are excellent and I often used to eat there even if I wasn't actually staying at the time. It's a business hotel mainly I think so it pays to book early if you're going to stay during the week. Conversely, it's a great place to stay for weekend break in Madrid as the rates will likely be much lower. All-in-all one of the best hotels I've ever stayed in! (I've been traveling abroad on business full-time for five years now)

Almost right across the train station, but very quiet. The breakfast is fabulous, although opens rather late at 7:30. The set menu for dinner is amazingly value for money. At €16.5, it comes with starter, main course, desserts and choice of drink (including beer). Free WiFi is also quite convenience. But signals can be low in the rooms.

Best location for the train station. Clean. Great breakfast.

great experince, friendly staff, good location, a bit far from the city center

If you want to spend your time in downtown Madrid in close proximity to the main attractions, you might reconsider your stay here. It was a 30-min taxi drive from the hotel to most points in downtown Madrid and at $35USD, that could get pricey. Although it is close to a bus stop that brings you to city center, that took at least an hour each way. If you want to enjoy madrid and not be in the heart of the city, stay here. The staff, the room, the grounds were all absolute perfection!

The staff was professional and helpful, but the hotel was by no means a three-star hotel in my experience. The common areas, especially the stairway, were disgustingly dirty and the room was dark and depressing. The hotel was somewhat convenient to the Chamartín Train Station (a 20-minute walk or a 5-minute walk to the metro) but the area is very residential and has few restaurants or stores that might be of interest to travelers. I would not recommend this hotel and would not stay here again.