Hello Daniel,Thank you for taking the time to rate us. Seeing your score, it seems like we might have missed the mark during your stay.Without your detailed feedback, we’re left guessing what went wrong. Was it our 80s charm? Perhaps you were hoping for a more futuristic vibe, but ended up feeling like Marty McFly instead?Jokes aside, we genuinely appreciate your input and would love to hear more about your experience so we can improve. We're always available via phone or email to chat about it.We hope to get the chance to turn that frown upside down during your next visit. We promise - no DeLorean necessary!Best regards,Hotel Østersø

Dear Micke,Thank you for taking the time to share your feedback with us. We really value your input, even when we're being called "storytellers of a different kind" - that's quite a twist for us!Now, let's address this 'tale of two restaurants.' Our morning breakfast restaurant is indeed in the main building of the hotel, just up on the first floor. Perhaps it's playing a little hide-and-seek with you. As for the bar and restaurant, they're relaxing down on the beach, in a separate building that's just a short, scenic walk from the hotel. They prefer the sea breeze, you see.We do send out lots of information to our guests ahead of their stay, aiming to make the experience as smooth and enjoyable as possible. If you take a moment to read those, they can be like a treasure map, revealing all the hidden gems and making sure you get the most out of your stay with us.We hope this clears up the confusion and brings a little smile to your face. We'd love to see you again and get another chance to create a wonderful stay for you!Best regards,Hotel Østersø

Hej Anders,Mange tak for din tilbagemelding - og vi er glade for at du nød dit ophold.Vi værdsætter og behandler alle tilbagemeldinger, da de hjælper os med at blive endnu bedre.Vi håber at kunne byde dig velkommen en anden gang - og ønsker en dejlig sommer.med venlig hilsen,Det Gamle Rådhus

Kære Eva, Mange tak for din henvendelse. Vi værdsætter og behandler alle tilbagemeldinger, da de hjælper os til at blive endnu bedre. Vi er glade for at du har nydt dit ophold hos Hotel Østersø. Vi sætter stor pris på den fine anmeldelse, og beskeden er hermed givet videre til personalet. Du ønskes en dejlig dag, og vi håber at kunne byde dig velkommen igen i fremtiden. Med venlig hilsen Hotel Østersø.

Dear Britt-Marie, Thank you very much for your inquiry. We value and process all feedback as they help us get even better. We apologize for the experience with your stay at Hotel Østersø. The hotel is currently unmanned. However, the reception is open by telephone every day from 08-19, where we will always be helpful with any questions. We wish you a very nice day. Best regards, Hotel Østersø.

Dear Jens,Thank you for taking the time to leave a review on Expedia. We appreciate your feedback and are sorry to hear that certain aspects of your stay did not meet your expectations.While Hotel Østersø is not a new establishment, we strive to maintain high standards of cleanliness and functionality. Your comments about the missing tiles and rusted fixtures in the bathroom are concerning, and we will address these issues promptly with our maintenance team.We are pleased that you found the check-in and check-out process to be smooth and efficient. Our contactless system is designed to respect our guests' time and provide convenience.We value your feedback and are committed to making improvements to ensure a better experience for our future guests. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Best regards,Hotel Østersø

Dear Stephan d.,Thank you for your lovely review and for giving us the full stars! It's great to hear you enjoyed the uncomplicated charm of Hotel Østersø. We’re thrilled that our hostel-like vibe paired with our commitment to cleanliness made your stay comfortable and convenient.We hope to welcome you back soon for another hassle-free stay by the sea. Safe travels until we meet again!Warm regards,Hotel Østersø

Dear Nils,Thanks a bunch for sharing your thoughts on your recent stay with us! We're thrilled to hear that you found our self-service setup to your liking. It's all about that DIY spirit, right?Glad to hear the beds got a thumbs up from you! We like to think of them as vintage classics - just like a fine wine, they only get better with age!As for breakfast, well, we'll have to work on our mind-reading skills to decipher your thoughts on that one, but we'll take it as a good sign that silence speaks volumes!Thanks again for choosing us for your off-season getaway, Nils. We hope to welcome you back for another laid-back stay soon!Cheers,Hotel Østersø

Dear Annette,Thank you for taking the time to share your feedback with us. We value all guest comments as they help us to continually improve our services.We apologize for any inconvenience you experienced during your stay. It's true that we do not advertise televisions in our rooms, as we focus on providing a peaceful and relaxing atmosphere for our guests to enjoy the beautiful surroundings. However, we understand that this may not suit everyone's preferences, and we appreciate your feedback on this matter.Regarding the cleanliness issues you mentioned, we take your concerns seriously. We have a rigorous cleaning protocol in place, and it appears that there was a lapse in our usual standards during your stay. We will address this with our housekeeping team to ensure it doesn't happen again in the future.We're also sorry to hear about the noise disturbance you encountered. We strive to provide a tranquil environment, and we will investigate this issue to ensure that our guests can enjoy a peaceful stay.As for pricing, we do offer a range of room categories to accommodate different budgets, and we believe our rates are competitive for the area and the quality of service we provide. We appreciate your feedback on this matter and will take it into consideration for future pricing adjustments.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back to Hotel Østersø in the future and provide you with a more enjoyable experience.Best regards,Hotel Østersø

Dear Bodil,Thank you for taking the time to share your feedback about your recent stay at Hotel Østersø. We value your input as it helps us improve our services.It seems that you've rated your experience as 4 out of 10, and we're sorry to hear that your stay did not meet your expectations. We would greatly appreciate it if you could provide more specific details about what aspects of your stay you found lacking so that we can address them and improve.Your satisfaction is important to us, and we are committed to making our guests' experiences as comfortable and enjoyable as possible. If there are any particular concerns or suggestions you would like to share, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Warm regards,Hotel Østersø

Dear Lars Skall,Thank you for taking the time to share your feedback about your recent stay at Hotel Østersø. We appreciate your review and your rating of 8 out of 10.We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and it's always rewarding to know that our guests had an enjoyable time at our hotel.If you have any specific comments or suggestions on how we can further improve and make your next stay even better, please feel free to share them with us. We value your input and use it to enhance our services.Thank you for choosing Hotel Østersø, and we look forward to welcoming you back in the future.Warm regards,Hotel Østersø

Dear Marc,Thank you for sharing your feedback regarding your recent stay at Hotel Østersø. We appreciate your review and your rating of 4 out of 10.We regret to learn that your experience did not meet your expectations. Your satisfaction is important to us, and we take all guest feedback seriously. To better understand your concerns and address any issues, we would appreciate it if you could provide more specific details about what aspects of your stay you found lacking or any particular issues you encountered.We are dedicated to improving our services, and your input is invaluable in this process. Please feel free to share any suggestions or concerns you may have with us.Thank you for choosing Hotel Østersø, and we hope to have the opportunity to make your next stay more enjoyable.Warm regards,Hotel Østersø

Dear John,Thank you for taking the time to leave a review on Hotels.com. We see that you've given us a 2 out of 10 rating, and it's clear that we have significant room for improvement to meet the high standards we strive for at Hotel Østersø.While specific details of your experience are not provided, your rating alone speaks volumes, and we take it very seriously. Whether your concerns were with our service, facilities, cleanliness, or overall guest experience, we are committed to understanding and addressing these areas.We value your feedback immensely as it is crucial in guiding us towards better serving our guests. We would greatly appreciate any additional insights or specific comments you could share about your stay. This will help us to pinpoint the areas where we need to focus our improvement efforts.We hope that this experience will not deter you from considering us in the future. We are dedicated to making things right and would welcome the opportunity to show you the true quality of a stay at Hotel Østersø.Warm regards,Hotel Østersø

Dear Ivar,Thank you for your recent stay at Hotel Østersø and for taking the time to leave a rating on Hotels.com. Seeing that we have received a 2 out of 10 score, it's clear that your experience did not meet the high standards we strive to provide our guests.We're genuinely concerned to see such a low rating and would greatly appreciate any specific feedback you can provide. Your insights are crucial for us to understand where we may have fallen short and what areas require immediate attention and improvement.Whether your concerns lie with our service, facilities, room comfort, or any other aspect of your stay, we are here to listen and learn from your experience. Our goal is always to ensure that every guest leaves feeling satisfied and valued, and it seems we have some work to do to reach that goal based on your experience.We hope you will consider reaching out to us with more details about your stay, and we would welcome the opportunity to make things right. Your satisfaction is important to us, and we hope to have the chance to welcome you back in the future for a more positive experience.Warm regards,Hotel Østersø

Dear Bo,Thank you for taking the time to leave a review on Hotels.com. We've noted your score of 4 out of 10, and it's clear that there's significant room for improvement to meet the high standards we set for Hotel Østersø.While we're missing specific details on what aspects of your stay influenced your rating, we take this feedback seriously. Whether it relates to our service, facilities, cleanliness, or overall experience, we're committed to understanding and addressing these areas.We truly value your input as it is crucial for our ongoing efforts to enhance our service and offerings. If you're open to sharing more detailed feedback, we would be grateful to hear your thoughts. This would help us to better understand your experience and take specific steps to improve.We hope that you will consider staying with us again in the future, giving us the opportunity to provide you with a much more enjoyable and satisfying experience, truly reflective of what Hotel Østersø aims to offer.Warm regards,Hotel Østersø

Dear Lis d.,Thank you for taking a moment to share your experience with an 8 out of 10 rating on Hotels.com. We're thrilled to hear that you found our self-service check-in process smooth and easy – it's like having a magic key to your room, minus the magic wand!We're also delighted that our breakfast was a hit. Our kitchen team puts in a fantastic effort to start your day on a delicious note, and it sounds like they've hit the right chords with you. Plus, hearing that our service at breakfast shone bright is the cherry on top of our hotel sundae.Your comment on the good value of your stay is music to our ears. We strive to provide a comfortable and enjoyable experience at a price that doesn't break the bank, and it's wonderful to know we're on the right track.Once again, thank you for choosing Hotel Østersø, and for your kind words. We look forward to welcoming you back – hopefully turning that great 8 into a perfect 10!Warm regards,Hotel Østersø

Dear Peter Aaslev,Thank you for taking the time to leave us a rating on Expedia. We see that you've given us a 2 out of 5, and it's clear that there are areas where we did not meet your expectations during your stay at Hotel Østersø.We genuinely value your feedback, as it is crucial for us to understand our guests' experiences so we can continuously improve. If there were specific aspects of your stay that were disappointing – whether related to our facilities, service, cleanliness, or overall comfort – we would greatly appreciate additional details. This will help us to address these issues more effectively and ensure a better experience for all our guests.We are committed to providing a high-quality experience for our guests, and your input plays a significant role in helping us uphold this commitment. We hope to have another opportunity to welcome you in the future, where we can demonstrate the improvements made and provide a stay that truly reflects the standards we strive for at Hotel Østersø.Warm regards,Hotel Østersø

Dear Stig,Thank you so much for taking the time to leave a review and for awarding us a 4 out of 5 rating on Expedia. We're thrilled to know that your stay at Hotel Østersø was largely positive and enjoyable!While we're happy to see such a favorable score, we also recognize that there's always room for improvement. We would love to know more about your stay – what you enjoyed and what areas we could enhance to make your next visit a perfect 5-star experience. Whether it was the charm of our location, the cleanliness of our rooms, the quality of our service, or any other aspect, your specific feedback is invaluable.Your satisfaction is important to us, and we aim to provide a memorable and comfortable stay for all our guests. We look forward to the opportunity to host you again, and next time, we'll strive to turn that great 4 into an exceptional 5!Warm regards,Hotel Østersø

Dear Jan,Thank you so much for your review on Expedia and for awarding us a solid 4 out of 5 rating! We're delighted to know that your experience at Hotel Østersø was largely positive.It's always encouraging for us to hear that our guests have enjoyed their stay, but we also recognize that there's always room for improvement. Since specific details of your stay weren't mentioned, we're curious about what elements you particularly enjoyed and where we could do even better. Whether it was our unique location, the cleanliness of our rooms, the quality of our breakfast, or the efficiency of our services, we'd love to hear more about what made your stay enjoyable, as well as any suggestions you have for improvement.Your feedback is invaluable to us as we continually strive to enhance our guest experience. We hope to have the pleasure of welcoming you back in the future, and we'll aim for that perfect 5 out of 5 on your next visit!Warm regards,Hotel Østersø

Dear Gitte,Thank you for taking the time to leave us a review on Expedia. Seeing that we have received a 2 out of 5 rating, it's clear that there were aspects of your stay at Hotel Østersø that didn't quite meet your expectations. We take your feedback seriously, as it's essential in helping us improve our services and guest experience.While we wish we had a bit more detail to understand the specific areas where we fell short, we are committed to learning from your feedback. Whether it was our facilities, the room comfort, or our service, we want to ensure that future stays are more satisfying and enjoyable for all our guests.If you're willing to share more about your experience, we would greatly appreciate it. Your insights are invaluable for us to make the necessary improvements.We hope you will consider giving us another opportunity to provide you with a stay that truly reflects the high standards we strive to achieve.Warm regards,Hotel Østersø

Dear Emma d.,Thank you for taking the time to share your experience with us. We are always eager to hear feedback, especially when it shows us areas for improvement.We noticed that your score reflects some disappointment. We would greatly appreciate if you could provide us with more specific feedback. Understanding what aspects of your stay did not meet your expectations would be invaluable to us. Was it the room, the amenities, or perhaps something about our service?At Hotel Østersø, we strive to ensure that every guest enjoys their time with us, and it seems we fell short in your case. Please rest assured that we take your comments seriously and will use them to enhance our services and facilities.We are committed to providing a comfortable and enjoyable experience for all our guests, and we hope to have another opportunity to show you the true quality and hospitality that Hotel Østersø is known for.Thank you again for your feedback, and we hope to welcome you back in the future under more favorable circumstances.Warm regards,Hotel Østersø

Dear Claus,Thank you for taking a moment to rate your recent stay at Hotel Østersø. We see that we've earned a score of 6 out of 10 from you, and we take this feedback seriously.While we're glad that your experience had some positive aspects, it's clear that there were areas where we didn't fully meet your expectations. We would greatly appreciate it if you could provide more specific feedback on what aspects of your stay influenced this rating. Your insights are invaluable to us in our efforts to improve and provide a better experience for all our guests.We are committed to providing our guests with the best possible experience, and your constructive feedback is a crucial part of this process. We hope to have the opportunity to host you again and improve upon the score you've given us, striving to make your next stay a perfect 10.Warm regards,Hotel Østersø

Dear Inger,Thank you for taking the time to leave a rating for your stay at Hotel Østersø. We notice that we have received a score of 4 out of 10 from you, and this certainly gives us pause. We are committed to providing our guests with a memorable and enjoyable experience, so it's clear we have some areas to improve upon.We would be extremely grateful if you could share more specific details about your stay. Understanding the particular aspects that led to your dissatisfaction is crucial for us. This feedback allows us to address any shortcomings effectively and to ensure that future stays for you and other guests are much more enjoyable.Please know that your comfort and satisfaction are very important to us, and we take your feedback to heart. We hope you will consider providing us with more detailed insights either through Hotels.com or by contacting us directly.We would appreciate the opportunity to welcome you back in the future, with the hope of not only meeting but exceeding your expectations.Warm regards,Hotel Østersø

Dear Britt,Thank you for taking the time to leave a rating for your recent stay at Hotel Østersø. We're genuinely concerned to see such a low score, as it indicates that your experience with us was not up to the standards we strive to provide.We would greatly appreciate it if you could provide us with more details about your stay. Understanding what specifically didn't meet your expectations is crucial for us to address these issues and ensure they are rectified for future guests.Your comfort and satisfaction are of the utmost importance to us, and we are committed to making improvements based on the feedback we receive. Please feel free to reach out to us directly with any further comments or concerns.We hope to have another opportunity to host you, under better circumstances, where we can demonstrate our commitment to guest satisfaction and quality service.Warm regards,Hotel Østersø

Dear Steen,Thank you for sharing your thoughts regarding your recent stay at Hotel Østersø. We appreciate your candid feedback, as it helps us identify areas where we can improve.We are sorry to hear that your experience did not meet the expectations set by your previous visits. Our hotel indeed has a rich history and character, and we aim to maintain its charm while ensuring comfort and functionality for our guests. However, your comments suggest we might need to re-evaluate our maintenance efforts. We assure you that our goal is not merely to "earn money on rent until it is torn down," but rather to provide a memorable and comfortable stay for all our guests.Regarding your experience with the breakfast, we're glad to hear it was acceptable, though we understand it may have seemed limited. We continuously work on improving our breakfast offerings and will take your feedback into account as we do so.We do understand your concerns about the planned new hotel and residential project on the site. It's a significant change, and we are navigating this transition as best as we can while still trying to deliver a quality experience for our guests.Your insights are invaluable to us, and we hope you will notice improvements should you choose to stay with us again in the future. We are committed to ensuring our guests have a pleasant and satisfying experience, and your feedback is a crucial part of that process.Thank you once again for your review, and we hope to have the opportunity to better serve you in the future.Best regards,Hotel Østersø

Dear Christoffer Kold,Thank you for taking the time to rate your stay at Hotel Østersø with a 6 out of 10. While we're glad you chose to stay with us, it seems we have room for improvement to fully meet your expectations.We would greatly appreciate any further feedback you could provide on specific aspects of your stay that you enjoyed or areas where you think we could do better. Our guests' comfort and satisfaction are paramount, and your insights are essential in helping us enhance our services.Please consider giving us another opportunity to host you in the future, where we hope to provide you with an experience that scores a resounding 10/10.Warm regards,Hotel Østersø

Dear Benny,It seems we've scored a "2 out of 10" in the grand Hotel Østersø guest review championship – ouch! While we may have missed the mark for a winning score this round, we're eager for a chance to turn that deuce into a perfect ten during your next visit!We're curious to hear your full story – what led to the low score? Did we bobble the ball with our room comfort, or was it our streamlined check-in process that threw you offside? Your feedback is the coach's advice we need to improve our game.Please do reach out with details, so we can tackle the issues head-on. Remember, our goal isn't just to play the hospitality game; it's to be champions of it for every guest, every time.Looking forward to setting up a rematch for a better experience on your next stay!Cheerful regards and a high-five for good sportsmanship,Hotel Østersø

Dear Ida,Thank you for sharing your thoughts on your recent stay at Hotel Østersø. We truly appreciate your compliments on our cleanliness and location, as these are aspects we take great pride in.We're sorry to hear that certain aspects of your experience did not meet your expectations. Comfort is a priority for us, and we regret that we fell short in this area for you. We'd be grateful to learn more about how we might improve the comfort level for our guests.Regarding the breakfast, your feedback is concerning, and we take it very seriously. It's disappointing to know that it didn't appear appetizing to you, and we will certainly review our presentation and offerings.We aim to provide a seamless experience with our check-in system, and we're saddened to hear that it made the hotel feel forlorn to you. We're always looking for ways to ensure our guests feel welcomed and at ease upon arrival, even without a traditional reception.We would cherish the opportunity to regain your trust and hope you will consider staying with us again so we can provide you with a better experience. If you do choose to return, please reach out to us directly so we can ensure your comfort and dining needs are met with the highest standard.Warmest regards,Hotel Østersø

Dear Bjarne,Thank you for taking the time to rate your stay at Hotel Østersø with a fantastic 8 out of 10! We are thrilled to know that we were able to meet your expectations in many aspects of your experience by the water's edge.If there's any particular element of your stay that stood out or any area where you feel we could improve, we'd love to hear from you. Your feedback is invaluable in helping us enhance our services.We look forward to the pleasure of welcoming you back to Aabenraa for another stay that we hope will be a perfect 10!Warm regards,Hotel Østersø

Dear Anonymous,Thank you for awarding Hotel Østersø an encouraging 8 out of 10 rating. It's wonderful to hear that your stay with us was largely enjoyable and that we met many of your expectations.We are particularly proud of our idyllic location by the water and our commitment to cleanliness. Your high rating is a testament to the efforts of our team to ensure that our guests have a memorable stay.However, we do acknowledge that there's always room for improvement. We would love to hear more about what you enjoyed and any suggestions you might have that could make your next visit even more satisfying.Remember, for your next stay, please do read the pre-arrival information we send as it contains valuable details that could enhance your experience. Our guest book also provides helpful tips and guidelines to help you navigate our amenities, including how to easily purchase additional services like early check-in or check-out.We're looking forward to the opportunity to host you again and aim for that perfect 10!Best regards,Hotel Østersø

Dear Maud,Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Hotel Østersø did not meet your expectations.While our hotel might not be the newest, we pride ourselves on maintaining high cleanliness standards. We apologize if you felt this was not the case during your stay. We'll certainly review our cleaning protocols to ensure they're upheld.Regarding our reception-free concept: We've implemented this to allow our guests a quick check-in and check-out experience. However, we understand that some guests might prefer a traditional reception. Our team is available 24/7 over the phone for any assistance.We always send out detailed information to our guests before their stay to provide a smooth arrival process. We regret if this wasn't helpful for you.Lastly, our location in Aabenraa by the water usually offers a serene experience, and we're sorry to hear you had difficulties accessing it.Your feedback is invaluable to us, and we hope you'd give us another chance in the future to serve you better.Warm regards,Hotel Østersø.

Hello Jurjan,Thank you for sharing your thoughts with us. We genuinely value all guest feedback, as it helps us to understand where we excel and where there's room for improvement.It seems we didn't meet all your expectations during your stay, and for that, we sincerely apologize. We'd greatly appreciate more specific feedback, if you'd be willing to share, so we can address any issues directly and work towards bettering our services for future guests.Thank you for choosing Hotel Østersø. We hope you'll consider giving us another opportunity to serve you better in the future.Warm regards,Hotel Østersø.

Dear Hans,Thank you for giving Hotel Østersø an 8 out of 10 rating! We are delighted to know that you had a pleasant stay with us.Your feedback is crucial in helping us maintain high standards of service and accommodation. If there’s anything specific you’d like to highlight that would make our hotel even better, please feel free to share. Your satisfaction is our priority.Thank you once again for choosing Hotel Østersø, and we look forward to welcoming you back in the near future for another enjoyable stay.Warm regards,Hotel Østersø

Dear Thomas Fogh,Thank you for sharing your feedback about your stay at Hotel Østersø. We are sorry to hear that certain aspects did not meet your expectations and appreciate your rating as it helps us understand where we need improvement.Please know, our team is available 24/7 via phone to assist with any questions or needs during your stay. Your comfort and satisfaction are our priorities, and we will work diligently to enhance the areas you've highlighted.Despite these concerns, we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Hotel Østersø

Dear Anonymous,Thank you for your feedback and for taking the time to write about your experience at Hotel Østersø. We are pleased to know that you had an enjoyable stay with us and appreciate your high rating of 8 out of 10!We understand your concern regarding the absence of a TV in the room. We aim to offer our guests a calm and relaxing atmosphere, and thus have made the decision not to include televisions in the rooms. We hope this contributes to a more peaceful experience for our guests, allowing for quality time and serene relaxation.If you have any further comments or suggestions, we are always open to feedback, enabling us to enhance and provide an even better service to our guests in the future.Thank you again for choosing Hotel Østersø, and we hope to welcome you back soon!Warm regards,Hotel Østersø

Dear Arve,Thank you so much for taking the time to review your stay at Hotel Østersø and awarding us a splendid 8 out of 10 rating. We are thrilled to hear that you enjoyed your time with us!Your positive feedback reinforces the effort we put into ensuring our guests have a wonderful stay. We are always here to improve and strive for the perfect score. If there’s any aspect or specific feedback you’d like to share about what we can do to make your next stay a perfect 10, we are all ears. Your insights are invaluable in helping us enhance our services and offerings.We look forward to welcoming you back to Hotel Østersø in the near future for an even more delightful experience.Warm regards,Hotel Østersø

Dear Stener d.,Oh no, just two stars? Seems like we forgot to add the sparkle to your stay! We are genuinely sorry to learn that your experience did not meet your expectations.If there were specific issues or concerns you encountered during your stay, we sincerely want to hear about them. Your feedback is invaluable in helping us improve. We are committed to ensuring our guests have a comfortable and satisfying stay, and your insights will guide our enhancements.We hope that you would consider giving Hotel Østersø another chance in the future, so we can show you our improvements and hopefully bring a smile to your face! Warm regards,Hotel Østersø

Kære Frank d.,Tak for at tage dig tid til at give feedback på dit ophold på Hotel Østersø. Det er essentielt for os at forstå vores gæsters oplevelser for kontinuerligt at kunne forbedre os.Det glæder os at høre, at du fandt vores hotel rent. Vi prioriterer rengøring højt og arbejder hårdt for at sikre, at alle vores værelser er pæne og rene for vores gæsters komfort.Vi beklager, at du følte, at hotellet manglede komfort og virkede faldefærdigt. Vores bygning har en lang historie, og vi forsøger at bevare dets charme, mens vi samtidig sørger for et komfortabelt ophold for vores gæster. Dine bemærkninger om en stemning af "forladthed" tages seriøst, og vi vil tage det op i vores team for at finde måder, hvorpå vi kan forbedre atmosfæren.Dit forslag om en elkoger og en kop/glas på værelset er noteret. Selvom vi ikke reklamerer med elkogere på værelserne, forstår vi vigtigheden af små bekvemmeligheder, og vi vil overveje din feedback i vores kommende forbedringer.Tak igen for at dele din oplevelse. Vi håber at få muligheden for at byde dig velkommen igen og give dig en bedre oplevelse næste gang.Med venlig hilsen,Hotel Østersø.

Dear Henriette d.,Thank you for taking the time to rate and review Hotel Østersø. We value your feedback and aim to provide the best service possible to all our guests.A score of 6 out of 10 indicates there might have been some aspects of your stay that did not meet your expectations. We would greatly appreciate any additional feedback or specifics that can help us improve our services and offerings.Our goal is always to offer an exceptional experience, and understanding where we may have fallen short will assist us in enhancing our services for future guests.If you have any specific concerns or suggestions, please don't hesitate to get in touch with us directly. Your insights will be invaluable for our continuous improvement.Thank you once again for choosing Hotel Østersø. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit.Warm regards,Hotel Østersø.

Dear Astrid d.,Thank you for choosing Hotel Østersø and for your positive rating of 8 out of 10. It's wonderful to know that you enjoyed your stay with us.We always aim for perfection, and while we're pleased with your rating, we're eager to know what we can do to ensure a perfect score on your next visit. Any feedback or suggestions you can provide would be most welcome.Our team is dedicated to ensuring our guests have the best possible experience, and your insights will help us continue to refine and improve.Thank you once again for your patronage. We look forward to welcoming you back to Hotel Østersø in the future and aspire to make your next stay even more delightful.Warmest regards,Hotel Østersø.

Dear Irene d.,Thank you so much for taking the time to rate Hotel Østersø and for giving us a score of 8 out of 10. We are delighted to see that you had an overall positive experience during your stay with us.While we are pleased with the positive score, we are always striving for perfection and would love to know how we could have made your stay a perfect 10. Any specific feedback or recommendations you might have will be invaluable to us as we continuously aim to improve and enhance the experience for our guests.Thank you once again for choosing Hotel Østersø for your stay in Aabenraa. We truly value your patronage and hope to welcome you back in the near future, aiming to exceed your expectations next time.Warm regards,Hotel Østersø.

Dear Lidija,Thank you for taking the time to rate us on Hotels.com. We noticed you gave us a rating of 4 out of 10, but didn't leave any comments. We truly value feedback as it helps us improve and provide the best service for our guests.If there's anything specific you'd like to share about your experience or if there's any way we can make your next stay more enjoyable, please do not hesitate to reach out. We are always striving to better our services for our guests, and your insights are invaluable.Thank you for choosing Hotel Østersø. We hope to welcome you back in the future.Warm regards,Hotel Østersø

Dear Martin Bo,Thank you for rating your stay at Hotel Østersø. We aim to provide the best experience for our guests, and while a 6 out of 10 suggests you had a decent stay, we're always looking to improve.It would be very helpful if you could provide specific feedback about your experience, as this assists us in identifying areas we can enhance. Whether it’s related to our rooms, services, or any other aspect of your stay, your insights are invaluable.Remember, we're a phone call away 24/7 and always eager to assist our guests. Your comfort and satisfaction are our top priority, and we hope to have the chance to serve you better in the future.Best wishes,Hotel Østersø.

Dear Hanne d.,Thank you for taking the time to rate your recent experience at Hotel Østersø. We truly value feedback from our guests, as it helps us to improve and offer a better service.A score of 6 out of 10 indicates that there were certain aspects of your stay that met your expectations, while others may have fallen short. We'd genuinely appreciate more detailed feedback regarding areas where we could improve. Was it our facilities, the room or perhaps our service?We're nestled in the heart of Aabenraa, right by the water, and we strive to provide an exceptional experience, especially given our prime location.Once again, thank you for choosing Hotel Østersø. We hope to welcome you back in the future and show you the improvements we've made based on valuable feedback like yours.Warm regards,Hotel Østersø.

Dear Bente d.,Thank you for leaving a review on Hotels.com about your recent stay with us.We regret to see that your experience did not live up to your expectations and our desired standards. We always aim to offer our guests the best possible experience, and it is evident that we fell short during your visit.To better address your concerns and make necessary improvements, we would appreciate it if you could provide more detailed feedback. Understanding where we went wrong will allow us to rectify the issues and enhance our services.Your feedback is invaluable to us, and we hope you will consider giving us another chance to showcase our commitment to excellence.Warm regards,Hotel Management Team

Dear jeannie d.,Thank you for taking the time to rate and review Hotel Østersø. We truly aim for all our guests to have a fantastic experience, so it's disappointing to see we didn't meet your expectations this time around.While we don't have detailed feedback from you on the specifics of your stay, we would genuinely appreciate understanding what areas we fell short in. Our main goal is to continually improve and ensure all our guests leave with fond memories.If you have any additional comments or suggestions, we would be grateful if you could share them with us either directly or via email.Thank you for staying with us, and we hope to have another opportunity to serve you better in the future.Warm regards,Hotel Østersø

Dear Hans Just d.,Thank you for taking the time to share your experience and for giving us a 6 out of 10 rating. We aim to meet or exceed all of our guests' expectations, so we're sorry to hear that your stay fell short in some areas.We would greatly appreciate more specific feedback so we can better understand where we have room for improvement. Was it our facilities, cleanliness, or perhaps the concept of limited staff presence due to our email-based communication?You may have missed some information we typically send out via email before guests arrive. Our intent is to make check-in as streamlined as possible and to respect your time. If there were aspects of your stay that weren't clear, we apologize for any inconvenience you may have experienced.We hope you'll consider staying with us again. We're continually working to improve our services and facilities to offer a better guest experience.Best regards,Hotel Østersø