Exteriör

Recensioner av Sandman Hotel & Suites Abbotsford

3 out of 5
Sandman Hotel & Suites Abbotsford
32720 Simon Ave, Abbotsford, BC

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 599 av 1001 recensioner" "
8 - Bra i betyg. 297 av 1001 recensioner" "
6 - Okej i betyg. 59 av 1001 recensioner" "
4 - Dåligt i betyg. 22 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 24 av 1001 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

6/10 Okej

Sherry

Reste med familjen
Gillade: Personal och service
The reservation booked with Expedia did not transfer over to the front desk. We were given a room that was not as booked and had to request a change which staff did promptly. We did not get our room serviced because we did not put the card on the door. This should have been highlighted to us at check in.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Jeffery

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Haylie (Duty Manager) 3 maj 2024
Hello Jeffery, thank you for taking the time to leave us a 5 star review. We are happy to hear that you enjoyed your stay with us, and hope to welcome you back again in the near future.

2/10 Väldigt dåligt

Jasdeep

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Haylie (Duty Manager) 3 maj 2024
Hello, we are so sorry for the issues that you faced. Hope we have rectified the situation, and we can welcome you back again in the near future!

6/10 Okej

A.

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Haylie (Guest Services) 19 apr. 2024
Hello, thank you for taking the time to leave us a review. We hope you enjoyed your stay with us and hope to welcome you back again in the near future.

4/10 Dåligt

Shelley

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Not sure if the rooms vary, but the king "suite" we had was awful. Reeked of cigarettes (especially the furniture and drapes), in need of a deep clean and really in need of renovation. Pics online are very deceiving. Once you look closely it's dated, dirty, and the whole hotel smells of cooking food. Booked 2 nights, left after 1.
Bodde här 2 nätter i april 2024
Svar från Vik Goraya - General Manager 9 apr. 2024
Hello Shelley, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay in one of our king suites. It is disheartening to learn that your experience did not meet your expectations.Please rest assured that your concerns have been taken very seriously, and we will be conducting a thorough investigation into the room you stayed in to address the issues you mentioned.We understand that you chose to cut your stay short, and we regret that we were unable to rectify the situation during your time with us.Should your travels bring you back to the area, we would be grateful for the opportunity to regain your trust and provide you with the exceptional stay that you deserve.

10/10 Fantastiskt

Jim

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Surbhi J | Front Office Manager 8 apr. 2024
Hello Jim, thank you for taking the time to leave us a review. We hope you enjoyed your stay with us and hope to welcome you back again in the near future!

10/10 Fantastiskt

Tina

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Property was clean. Rooms were large incl a kitchenette & beds were comfy.
Bodde här 1 natt i mars 2024
Svar från Haylie (Duty Manager) 6 apr. 2024
Hello Tina, thank you for taking the time to leave us a review. We hope you enjoyed your stay with us and hope to welcome you back again in the near future!

10/10 Fantastiskt

Samantha

Reste i grupp, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always enjoyed staying here and was able to bring our dog! The suites are lovely!
Bodde här 1 natt i mars 2024
Svar från Haylie (Duty Manager) 6 apr. 2024
Hello Samantha, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us, while having your dog with you! We hope to welcome you back again in the near future!

10/10 Fantastiskt

JIA CHENG, VANCOUVER

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very decent place for a quick stay.
Bodde här 1 natt i mars 2024
Svar från Haylie (Duty manager) 30 mars 2024
Hello Jia, thank you for taking the time to leave us a review. We are happy yo hear that you enjoyed your stay. We hope to welcome you back again in the near future!

8/10 Bra

Sonia, Courtenay

Bodde här 2 nätter i mars 2024
Svar från Surbhi J | Front Office Manager 8 apr. 2024
Hello Sonia, thank you for taking the time to leave us a review. We hope you enjoyed your stay with us and hope to welcome you back again in the near future!

10/10 Fantastiskt

Susan

Bodde här 2 nätter i mars 2024
Svar från Haylie (Duty manager) 6 apr. 2024
Hello Susan, thank you for taking the time to leave us a review. We hope you enjoyed your stay with us and hope to welcome you back again in the near future!

10/10 Fantastiskt

Natalie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Surbhi J | Front Office Manager 12 mars 2024
Hello Natalie, Thank you for taking your time to leave us a review. We are happy to hear that you enjoyed your stay with us.

4/10 Dåligt

Christin

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Blood Stained blankets/sheets - had booked a room with two separate beds and they “upgraded” me to a suite with only one bed
Bodde här 2 nätter i februari 2024
Svar från Haylie (Duty Manager) 27 feb. 2024
Hello Christin, thank you for taking the time to leave us a review about your stay. We are sorry to hear about your experience while staying here. If you would like to discuss your stay further, please feel to reach out to the hotel directly.

2/10 Väldigt dåligt

Kav

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
This is the first negative review I have ever left. Several bugs of some type. Room didn’t smell great and I slept on top of the sheets.
Bodde här 1 natt i februari 2024
Svar från Haylie (Duty Manager 21 feb. 2024
Hello Kav, thank you for taking the time to leave us a review. We are sorry to hear about your issues during your stay. I will ensure to talk to the housekeeping management. If you would like to discuss this further, please feel free contact the hotel directly.

6/10 Okej

sean

Bodde här 1 natt i februari 2024
Svar från Haylie (Duty Manager) 21 mars 2024
Hello Sean, thank you for taking the time to leave us a review. We hope that you enjoyed your stay with us and we hope to welcome your back in the future.

8/10 Bra

Rex

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice room, a view of the body shop dumpster meant I stayed off the patio though…lol The Denny’s has duct tape over the holes in the seats…a little tacky
Bodde här 2 nätter i februari 2024
Svar från Surbhi J | Front Office Manager 15 feb. 2024
Hello Rex, I'm so sorry to hear about the experience you had with us. I appreciate you bringing up the issues you faced during your stay. We thrive on making sure our guests are not only comfortable, but taken care of. We will speak with our Denny's staff to ensure this situation doesn't happen again, and we hope you give us another chance to make this right.

6/10 Okej

Rob

Bodde här 3 nätter i januari 2024
Svar från Haylie (Duty Manager 21 mars 2024
Hello Rob, thank you for taking the time to leave us a review. We hope that you enjoyed your stay with us and we hope to welcome you back again in the near future!

10/10 Fantastiskt

Makoto

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 8 nätter i januari 2024
Svar från Surbhi J | Front Office Manager 9 feb. 2024
Hello Makoto, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

8/10 Bra

Delores

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Surbhi J | Front Office Manager 9 feb. 2024
Hello Delores, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

10/10 Fantastiskt

Bowen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Surbhi J | Front Office Manager 9 feb. 2024
Hello Bowen, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

8/10 Bra

Jasmeen

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Surbhi J | Front Office Manager 9 feb. 2024
Hello Jasmeen, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

6/10 Okej

Khadeejah

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The stay at this hotel was great as usual however it took over 25 minutes to get checked into the room due to low staff. Other than that it was a great stay.
Bodde här 1 natt i december 2023
Svar från Surbhi J | Front Office Manager 9 feb. 2024
Hello Khadeejah, I'm so sorry to hear about the experience you had with us. I appreciate you bringing up the issues you faced during your stay. We thrive on making sure our guests are not only comfortable, but taken care of. As for the check in, we will speak with our staff to ensure this situation doesn't happen again, and we hope you give us another chance to make this right.

10/10 Fantastiskt

Am

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Surbhi J | Front Office Manager 9 feb. 2024
Hello Am, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

10/10 Fantastiskt

Milton

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms were great we had 3. Haylie called us before we left home as a courtesy and made sure our rooms were together as one was booked under another name, so great thank you. Venus was great and very helpful. Would absolutely stay there again
Bodde här 1 natt i november 2023
Svar från Haylie (Duty Manager) 29 nov. 2023
Hello Milton, thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. Thank you so much for the kind words towards Venus and myself. We can't wait to welcome you back in the near future!

10/10 Fantastiskt

Mitchell

Bodde här 1 natt i november 2023
Svar från Surbhi J | Front Office Manager 9 feb. 2024
Hello Mitchell, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

8/10 Bra

Gurmukh

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was good
Bodde här 1 natt i november 2023
Svar från Haylie (Duty Manager) 29 nov. 2023
Hello, thank you for taking the time to leave us a review. We hope to welcome you back in the near future.

6/10 Okej

Emily

Svar från Surbhi J | Front Office Manager 9 feb. 2024
Hello Emily, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

8/10 Bra

Sabrina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ruhige und bequeme Unterkunft
Solide Unterkunft, ruhig, gutes Bett und küche. Einkaufsmöglichkeiten in laufdistanz. Tiptop wer auf dem weg nach vancoucer oder in die rockies ist!
Bodde här 1 natt i november 2023
Svar från Haylie(Duty Manager) 11 nov. 2023
Hello Sabrina, thank you so much for the kind words! We are happy to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Fantastiskt

Irene

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Reception staff are very kind and friendly
Bodde här 1 natt i november 2023
Svar från Mehak - FD Agent 9 nov. 2023
Thank you so much for the feedback. We appreciate your kind words!

4/10 Dåligt

Mary

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Building was under renovation, and there was quite a mess throughout the hallways. Unit that we stayed in was not particularly clean, had a weird smell. The staff at the front counter seem like they weren’t sure what they were supposed to be doing, and did not provide the best service upon check in
Svar från General Manager 9 nov. 2023
Hi there, I appreciate your feedback and apologize for the inconvenience you experienced. We’re actively addressing the renovation issues to enhance our facilities. We’ll also address cleanliness concerns and ensure our staff receives additional training for better service. Your insights help us improve. We hope to provide you a better experience next time.

10/10 Fantastiskt

Michelle

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a great hotel!!! Staff super friendly, rooms are huge!!! Great location. Will stay there again!!!!
Bodde här 1 natt i oktober 2023
Svar från Haylie (Duty Manager) 1 nov. 2023
Hello Michelle, thank you for taking the time to leave us a 5 star review. We are happy to hear that you enjoyed your stay with us. Thank you for your nice comments regarding our property as well as staff. We hope to welcome you back again soon in the near future!

6/10 Okej

Al

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Property is nice, but room needed a refresh, it was showing wear and tare.
Bodde här 1 natt i oktober 2023
Svar från Surbhi J | Front Office Manager 30 okt. 2023
Hello AI, I'm so sorry to hear about the experience you had with us. I appreciate you bringing up the issues you faced during your stay. We thrive on making sure our guests are not only comfortable, but taken care of. I will bring up these issues that your faced to management, and we hope you give us another chance to make this right. King Regards, Surbhi J (Front Office Manager)

10/10 Fantastiskt

Alison

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good
Bodde här 1 natt i oktober 2023
Svar från Surbhi J | Front Office Manager 30 okt. 2023
Hello Alison, thank you for taking the time to leave us a 5 star review. We are happy to hear that you enjoyed your stay with us. We hope to welcome you back again in the near future! Kind Regards, Surbhi J (Front Office Manager)

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Like the balcony
Bodde här 1 natt i oktober 2023
Svar från Haylie(Duty Manager) 6 nov. 2023
Hello James, thank you for leaving us a review about your stay. We are happy to hear that you enjoyed your stay and balcony and hope to welcome you back again soon in the near future!

8/10 Bra

Julia

Reste i grupp, Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Had a 1BR suite on the fourth floor. It was very nice - balcony, fireplace, full kitchen.. even a washer dryer!
Bodde här 1 natt i oktober 2023
Svar från Haylie (Duty Manager) 1 nov. 2023
Hello Julia, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us, and enjoyed your suite. We hope to welcome you back soon in the near future!

8/10 Bra

Gajen

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s old and furniture is outdated, but very spacious and clean.
Bodde här 3 nätter i oktober 2023
Svar från Haylie (Duty Manager) 23 okt. 2023
Hello Gajen, thank you for taking the time to leave us a review. I'm glad you felt our hotel was spacious and clean. I will ensure to pass this review on in regards to the furniture to our management team. We hope to welcome you back in the near future.

8/10 Bra

Cathevine

Bodde här 1 natt i oktober 2023
Svar från Haylie(Duty Manager) 11 nov. 2023
Hello Cathevine, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

8/10 Bra

Guy, Chase

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front end desk team was extremely helpful. Would recommend this property
Bodde här 1 natt i oktober 2023
Svar från Haylie (Guest Services) 20 okt. 2023
Hello Guy, thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. Thank you for the kind words regarding the staff as well. We hope to welcome you back again in the near future.

8/10 Bra

Shannon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the size of the rooms, kitchen is well equipped. My only negative was that the towels provided are on the small size and dingy
Bodde här 2 nätter i oktober 2023
Svar från Haylie (Duty Manager) 20 okt. 2023
Hello Shannon, thank you for taking the time to leave us a review. We are happy yo hear that you enjoyed your room. I will ensure to bring your comments in regards to the towels to our housekeeping. We hope to welcome you back again in the near future.

8/10 Bra

William

Bodde här 2 nätter i oktober 2023
Svar från Haylie (Duty Manager) 6 nov. 2023
Hello William, thank you for leaving us a review about your stay. We are happy to hear that you enjoyed is and hope to welcome you back again soon in the near future!

10/10 Fantastiskt

Verna

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel! Comfortable beds! Friendly staff!
Bodde här 3 nätter i oktober 2023
Svar från Haylie(Duty Manager) 16 okt. 2023
Hell Verna, thank you so much for taking the time to leave us a 5 star review and say such nice things about both our staff and beds. We are happy to hear that you enjoyed your stay with us, as well as hope to welcome you back in the near future!

10/10 Fantastiskt

Kim

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel. Spacious an comfortable room.
Bodde här 2 nätter i oktober 2023
Svar från Surbhi J | Front Office Manager 30 okt. 2023
Thank you Kim for taking the time to leave a review. We are delighted to hear that you loved your experience at our hotel. We hope to welcome you back again soon. Kind Regards, Surbhi J (Front Office Manager)

10/10 Fantastiskt

Hang

Bodde här 1 natt i september 2023
Svar från Surbhi J | Front Office Manager 2 okt. 2023
Hello Hang, thank you so much for taking the time to leave us a review. We greatly appreciate your time! We hope to welcome you back again in the near future

8/10 Bra

Dominique

Bodde här 1 natt i september 2023
Svar från Haylie(Duty Manager) 24 sep. 2023
Hello Dominique, thank you so much for taking the time to leave us a review. We hope to welcome you back again soon!

10/10 Fantastiskt

Dianna

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was so friendly, room was very clean and spacious, loved that they allowed our golden retriever and hotel was close to many amenities.
Bodde här 2 nätter i september 2023
Svar från Surbhi J | Front Office Manager 30 okt. 2023
Thank you Dianna for taking the time to leave a review. We are delighted to hear that you loved your experience at our hotel and that our staff provided friendly service. We hope to welcome you back again soon. Kind Regards, Surbhi J (Front Office Manager)

10/10 Fantastiskt

Barton, Courtenay

Bodde här 1 natt i september 2023
Svar från Haylie (Duty Manager) 16 okt. 2023
Hello Barton, thank you for taking the time to leave us a 5 star review. We are happy to hear that you enjoyed your stay with us and hope to welcome you back again in the near future!

8/10 Bra

MIROSLAW

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
ok
Bodde här 1 natt i september 2023
Svar från Haylie (Duty Manager) 24 sep. 2023
Hello, thank you so much for taking the time to leave us a review. We hope to welcome you back again soon!

10/10 Fantastiskt

Marie

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy check in, booked by Expêdia, polite staff, very nice suite, clean and comfortable, slept well on king size bed, bathroom sparkling clean, didn't use kitchen, but it was well stocked with glasses, dishes, mugs, pots, pans etc. A bit out of the way, but worth the detour from the Trans Canada. Dennys close by and open all night! Good value too.
Bodde här 1 natt i september 2023
Svar från Surbhi J | Front Office Manager 2 nov. 2023
Hello Marie, thank you for taking the time to leave us a 5 star review. We are happy to hear that you enjoyed your stay with us. Thank you for your nice comments regarding our property as well as staff. We hope to welcome you back again soon in the near future! Kind Regards, Surbhi J (Front Office Manager)

10/10 Fantastiskt

sheena

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quick and easy check in even though it was last. The room is great! Very clean.
Bodde här 1 natt i september 2023
Svar från Haylie (Duty Manager) 17 sep. 2023
Hello Sheena, thank you so much for taking the time to leave us a review. We greatly appreciate your time! We hope to welcome you back again in the near future.

6/10 Okej

Debra

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
All vending machines not working....manager should have gone to SuperStore across the street and bought bottles water for guests to put in their room refrigerator's. The temperature was very hot.....this caused discomfort to us. Air conditioning was very poor, needs to be upgraded desperately. Room was dated and in shabby condition, bathroom bathtub was a disgrace, not clean and in damaged condition.
Bodde här 2 nätter i september 2023
Svar från Surbhi J | Front Office Manager 13 sep. 2023
Hello Debra, thank you for taking the time to leave us a review, this helps us improve our hotel for guests. I do apologize for the issues that you faced during your stay at our hotel. As our hotel is located in the Clearbrook area, we are known for having some of the freshest water, making tap water safe to drink. I will be speaking with our management team regarding your air-conditioner and the state of your room. Please feel to reach out to us directly.