Reception

Recensioner av OYO Flagship Brentwood

3 out of 5
OYO Flagship Brentwood
101 Crown Street, Aberdeen, Scotland

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 137 av 474 recensioner" "
8 - Bra i betyg. 207 av 474 recensioner" "
6 - Okej i betyg. 65 av 474 recensioner" "
4 - Dåligt i betyg. 28 av 474 recensioner" "
2 - Väldigt dåligt i betyg. 37 av 474 recensioner" "

8,2/10

Renlighet

8,2/10

Personal och service

6,4/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

5,8/10

Hållbarhet

Recensioner

6/10 Okej

Boa

Bodde här 1 natt i oktober 2021
Svar från Jane 12 okt. 2021
Hi, Boa! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket lyhört men rymliga rum
Några negativa saker innan jag kommer till det positiva: 1. Det du måste tänka på om du bokar rum här är att det är extremt lyhört. Så pass att det nästan går att höra vad grannarna i de angränsande rummen pratar om. På morgonen när städet börjar städa låter det extremt högt genom dörr och väggar. Det finns även fiskmåsar utanför som låter mycket högt. Om du är ljudkänslig så är detta hotellet inte ett bra alternativ. 2. Det stod fel information på Hotels.com. I instruktionerna för hur en skulle checka in så stod det att hotellet inte hade någon reception och att man därför skulle ringa och komma överens om hur man kan bli insläppt. Dessvärre är telefonnumret direkt till hotellet felaktigt. Inte heller kundtjänst för Hotels.com hittade rätt nummer till hotellet. OYO koncernens växel är under all kritik. De kan inte hjälpa en att få kontakt med hotellet och har en ohjälpsam attityd. När jag kom fram visade det sig att hotellet har reception 24 timmar om dygnet vilket är superbra! 3. Wi-fi fungerar bara i receptionen. Om en kan stå ut med att hotellet är lyhört och att det är mycket svårt att få kontakt med hotellet i förväg finns även några positiva saker jag vill ta upp: Rummet var rymligt och rent med tv och många tv-kanaler. Det fanns många ytor att lägga undan sina saker på och i. Det fanns både badkar och dusch med trevlig tvål. Personalen i receptionen var trevlig och hjälpsam. Frukosten var tråkig men hade det grundläggande.
Bodde här 2 nätter i augusti 2019
Svar från Barbara 15 maj 2021
Hi, It was a pleasure having you stay with us and we thank you for your valuable time in evaluating our product and services. We are truly grateful for the wonderful things you have said about the hotel. We are committed to consistently providing warm and efficient service to our guests and their appreciation is always our greatest reward. We look forward to welcoming you back soon. Regards, Barbara

8/10 Bra

mikael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2018

8/10 Bra

Sandra, Örebro

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint och rent. Bra ställe att köpa av på. Öronproppar är dock ett måste då högljudda gäster hördes mycket väl.
Bodde här 2 nätter i oktober 2017

4/10 Dåligt

Gunnar

Gillade inte: Renlighet och personal och service
Bodde här 2 nätter i oktober 2017

6/10 Okej

Inga

Gillade inte: Boendets skick och faciliteter
Hotellstandatd
Hotellet var väldigt lyhört och sängarna var inte så sköna. Väldigt många och smala trappor för att ta sig upp och ner från rummet.
Bodde här 2 nätter i augusti 2017

2/10 Väldigt dåligt

Daniel

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2021
Svar från Ammy 7 feb. 2022
Hi, Daniel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Väldigt dåligt

Terry

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My stay was cancelled by the hotel day before with no reason given to me.
Bodde här 2 nätter i december 2021
Svar från Jane 10 dec. 2021
Hi, Terry! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

2/10 Väldigt dåligt

Jens Kristian

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bad experience
Denied in the receprion even we had booked. The receptionist did not give any reason.
Bodde här 1 natt i november 2021
Svar från Joey 8 dec. 2021
Hi, Jens. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Joey

2/10 Väldigt dåligt

Kevin

Reste i grupp
Gillade inte: Personal och service
Turned up at this hotel to be told that expedia should have contacted me to say my booking was cancelled. The hotel was about to become a afghan refugee hostel for the next 6 months. None of this was told to me or my other 5 travelers and had to book elsewhere instead.
Bodde här 1 natt i november 2021
Svar från Cheshta 22 nov. 2021
Hi, Kevin! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

6/10 Okej

Andrew

Reste i grupp
Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Ammy 16 nov. 2021
Hi, Andrew! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

10/10 Fantastiskt

Richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2021
Svar från Ammy 17 nov. 2021
Hi, Richard! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Väldigt dåligt

leanne

Affärsresenär
Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
The room was clean enough and
Bodde här 1 natt i oktober 2021
Svar från Amina 30 okt. 2021
Hi, Leanne! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay turns out to be an amazing experience next time. Regards, Amina!

6/10 Okej

Lorraine

Reste i grupp
Will do
Cheap, good location but basic and got put on top floor
Bodde här 1 natt i oktober 2021
Svar från Noah 21 okt. 2021
Hi, Lorraine! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Was a good size room for us, clean enough. Also friendly staff also.
Bodde här 1 natt i oktober 2021
Svar från Ammy 20 okt. 2021
Hi, we are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet och personal och service
You get what you pay for
I stayed here two nights earlier the week before. That time was a really nice warm room. The most recent time the room was down a maze of corridors, up and down stairs. I could find my way out in the morning! The room itself was pretty cramped and very cold. Hard to get the heating and hot water to come on. Breeze came through the window right down my neck. It's a shame because the the slightly more expensive rooms are great value, this cheaper one leaves you feeling like you slept in a tent rather than a hotel
Bodde här 1 natt i oktober 2021
Svar från Cheshta 12 okt. 2021
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 Bra

Nick

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2021
Svar från Ammy 7 okt. 2021
Hi, Nick! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

4/10 Dåligt

George

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Avoid if you can
Needed to extend our stay in Aberdeen because of illness in family. Didn't expect too much as price was pretty reasonable for central Aberdeen. Hotel is very run down and despite stating that rooms were 'deep cleaned', there was dust everywhere! As we stayed for 2 weeks, there was no room service, which we understood, but trying to arrange fresh laundry was hard going. Reception staff varied from friendly to downright rude and uninterested! Met our needs on this occasion, but won't be back as very basic, very rundown and in need of a good facelift. Can't believe Tourist Board give this place 3 stars.
Bodde här 2 nätter i september 2021
Svar från Ammy 8 okt. 2021
Hi, George! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

6/10 Okej

MELVYN

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Easy access to the city Wouldn't pay anymore.Bathroom not clean Room next to road very noisy
Bodde här 1 natt i september 2021
Svar från Jane 2 okt. 2021
Hi, Melvyn! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

8/10 Bra

Verifierad resenär

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i september 2021
Svar från Ammy 28 sep. 2021
Thanks for the positive rating. Hope to welcome you again soon. Regards, Amelia.

8/10 Bra

William

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best value for money Hotel in Aberdeen.
I often use this hotel when staying in Aberdeen. It is one of the best value for money options in the city. Reception are very helpful as are the cleaning staff. The rooms are very comfortable wjth all amenities and the rooms I stayed in have a full sized bath and the water is always piping hot. The bar and restaurant attached to the hotel remain closed for the moment but I am sure once these open again it will be a definite boon to the hotel. Large car park is located directly behind the hotel.
Bodde här 2 nätter i september 2021
Svar från Jane 29 sep. 2021
Hi, William! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Jane!

6/10 Okej

matthew

Reste med familjen
Gillade inte: Renlighet
An average hotel a little dated but think cleaners could take time to dust blinds
Bodde här 1 natt i september 2021
Svar från Cheshta 24 sep. 2021
Hi, Matthew! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Väldigt dåligt

Neil

Affärsresenär
Gillade inte: Boendets skick och faciliteter
Never Again
Never again. Had to move rooms due to broken toilet, they then put my in a corridor with DHSS emergency accommodation. Junkies and Drunks everywhere. Heard one guy at 12:15am shouting that he was going to slit someones throat. Avoid this place like the plague. You'd be better with a cardboard box and a shop doorway.
Bodde här 6 nätter i september 2021
Svar från Ammy 23 sep. 2021
We are sorry to know this, Neil! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

8/10 Bra

Graham

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i september 2021
Svar från Cheshta 20 sep. 2021
Thanks for the positive rating, Graham! Hope to welcome you again soon. Regards, Ivy

6/10 Okej

Mark

Reste med familjen
Gillade inte: Renlighet
Bodde här 2 nätter i september 2021
Svar från Cheshta 17 sep. 2021
Hi, Mark! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ivy

8/10 Bra

Noel

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not too bad despite the covid restrictions.
Bodde här 1 natt i september 2021
Svar från Jon 10 sep. 2021
Hi, Noel. Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Jon

8/10 Bra

Gareth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great value place to rest your head with no frills
Unbelievable value - the room was half the price of what my cab home would have been. My only slight critique is there was no toilet paper, which I’ve never experienced in a hotel room and the bathroom whilst clean (the most important thing) was somewhat dated.
Bodde här 1 natt i september 2021
Svar från Neil 7 sep. 2021
Hi, Gareth. Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Neil

4/10 Dåligt

Aileen

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Oh me
We booked a twin room but on arrival wechad a double room. Couldnt be bothered changing as we were running late. Trying to get into room on returning was a nightmare. Codes didnt work. Took us ages. At one point we thought we d sleep on the steps
Bodde här 1 natt i september 2021
Svar från Hannah 7 sep. 2021
Sincere apologies, Aileen! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Hannah!

8/10 Bra

donald

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
All OK, Excellent value.Very Handy for centre of town
Bodde här 1 natt i augusti 2021
Svar från Noah 2 sep. 2021
Hi, Donald! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Terrible Hotel
Badly maintained, tired hotel in desperate need of renovation. Hallways and room were far from clean. Paint and wallpaper falling of the walls. Wouldn't stay here again even if it was free!
Bodde här 1 natt i augusti 2021
Svar från Jane 1 sep. 2021
Sorry for the inconvenience, Arman! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 Väldigt dåligt

Joyce

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Terrible stay
Our stay in the hotel was terrible the rooms were dirty, the carperts were soaking wet, the hotel staff was rude there was no bar or restaurant and could not get a drink to give my 9 year ols regular medication. It was taken up to 15 minutes to heat up showers. There was people sleeping on stairs which police had to remove. There was sockets hanging off walls and blood on walls and covers on beds I would not recommend this hotel.
Bodde här 1 natt i augusti 2021
Svar från Noah 31 aug. 2021
Hi, Joyce! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

10/10 Fantastiskt

Rosalind

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
my 3 night break
Bodde här 3 nätter i augusti 2021
Svar från Cheshta 28 aug. 2021
Hi, Rosalind! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

2/10 Väldigt dåligt

James

Bodde här 1 natt i augusti 2021
Svar från Ammy 17 sep. 2021
Hi, James! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i augusti 2021
Svar från Jane 22 aug. 2021
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

10/10 Fantastiskt

Nirmal Kumar Sukumar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2021
Svar från Jane 18 aug. 2021
Hi, Nirmal! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Jane!

6/10 Okej

Paul

Bodde här 1 natt i augusti 2021

2/10 Väldigt dåligt

Verifierad resenär

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room was so small I am heavily pregnant and I almost could not fit behind the bed. The room was dirty not hoovered and blood in the bath tub. It was so hot being on the main Street we could not open the windows and no AC. The street was so noisy. TV not working and so old. No breakfast. Only the location was great will not go back
Bodde här 1 natt i augusti 2021
Svar från Noah 16 aug. 2021
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Väldigt dåligt

Angela

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very dusty and smelly wouldn’t recommend this to anyone
Bodde här 2 nätter i augusti 2021
Svar från Noah 12 aug. 2021
Apologies for the problems you had faced, Angela! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Bra

Morag

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2021
Svar från Jane 10 aug. 2021
Hi, Morag! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

4/10 Dåligt

Scott

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Won’t be back
Glad I was only staying one night, cleanliness of room was poor, toilet not cleaned from previous guest by look of it. Made me wonder what else hadn’t been cleaned. Room very dated Had booked a deluxe room, would have hated to see what the standard rooms looked like if mines was ‘deluxe’
Bodde här 1 natt i juli 2021
Svar från Ammy 17 sep. 2021
Hi, Scott! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

6/10 Okej

Donna

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Cheap place to sleep OK, not great otherwise
Good points. Cheap. Great location, free wifi. Nice skylight with electric blind. No unexpected charges. Bad points. Big wet patch on carpet going into the bathroom on arrival, still there when left. Bathroom door physically couldn't close. Wheel on bed broken. Exposed wires on the heated towel rail which was turned on. Phoned on WhatsApp at night to ask if I've checked in by woman who checked us in....form in room said 10am checkout and charged if you're late but my booking said 11am.tried to WhatsApp to confirm. Read and ignored till the day after I left and had tried to call hotel in 2 numbers provided no one answered and no staff on desk. Parking awful. Free for all. Tight spaces. Big skip out the back first night. Some spaces blocking others in. Came down to a cracked wing mirror
Bodde här 2 nätter i juli 2021
Svar från Noah 22 aug. 2021
Hi, Donna! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

2/10 Väldigt dåligt

Lorraine

Bodde här 1 natt i juli 2021
Svar från Hannah 24 juli 2021
Hi, Lorraine! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Hannah!

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The windows didnt shut
Bodde här 1 natt i juni 2021
Svar från Marie 5 juli 2021
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och personal och service
After initial setback of going to the room (with the same room number) in the part of the hotel that was being renovated our stay turned out to to be a pleasant one. The hotel is ideally located just off of Union St. with easy access to public transport, stores, restaurants, bars, etc. The room was clean and front desk staff pleasant.
Bodde här 3 nätter i maj 2021
Svar från Marie 2 juni 2021
Thanks for rating us positively, Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Marie!

8/10 Bra

David

Bodde här 1 natt i december 2020
Svar från Marie 1 jan. 2021
Hi, David! We are grateful that you took the time out to rate us highly. We feel blessed to have your support. Regards, Marie!

8/10 Bra

Gordon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2020
Svar från Adam 11 dec. 2020
Hi, Gordon! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Adam

10/10 Fantastiskt

Clare, Glasgow

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Myself and a colleague stayed at OYO Flagship Brentwood Aberdeen last week, and it was OUTSTANDING! The staff were helpful and friendly, and the Rooms were excellent quality and also tremendous value for money. This is a Hotel i would recommend to anyone coming to Aberdeen. The parking facility was a huge help to us, as we were transporting equipment for an Event we were running, and so having the Parking onsite (free), also made this a 1st choice Hotel for us. Everything else about the Hotel was excellent too! Well Done & Thank You! We'll definitely be back!
Bodde här 1 natt i december 2020
Svar från Leo 9 dec. 2020
Hi, Clare! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Barbara

10/10 Fantastiskt

Zoe

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2020
Svar från Leo 3 nov. 2020
Hi, Zoe! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Alex

6/10 Okej

Jacqueline

Gillade: Personal och service
Bodde här 1 natt i oktober 2020
Svar från Bella 19 okt. 2020
Hi, Jacqueline! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!

8/10 Bra

brian

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
No internet
Bodde här 4 nätter i oktober 2020
Svar från Leo 11 okt. 2020
Hi, Brian! Thank you for sharing your feedback. We have cascaded the same to our concerned team to meet your expectations every time. Have a great day! Regards, Leo