On arrival, we were rushed through check-in and not given the information, and the room was dirty. The shower was full of black mould, and the bed had stains/dirt and someone else's hair in it. The hairdryer had to be replaced because it didn't even have a plug on it. The floor hadn't been vacuumed properly, and there was rubbish behind the bedside tables, along with what looked to be brick dust.
Every time bar one we went round to reception there was no one about. The staff we did deal with both on the phone and in person were rude and uninterested in correcting the issues.
We had to change our booking due to extreme weather conditions making the journey impossible, and were charged an extra £10 a night for the same room. We were told breakfast was extra so we ate elsewhere, after considering the state of the room itself, and on check-out, we were then charged for breakfast anyway, in spite of raising this point.
An hour prior to the check-out time, the housekeeping knocked on our room door, and before we could say we were still in there, she let herself into our room while playing on her mobile, before realising the room was still occupied.
When checking out, I gave them the review form they had left in the room, and I was accused of being rude because I argued the higher price. Was told they would look into the issues but have had no answers/contact from them.