Sittområde i lobbyn

Recensioner av Hilton Garden Inn Abingdon Oxford

4 out of 5
Hilton Garden Inn Abingdon Oxford
Marcham Road, Abingdon, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 490 av 1002 recensioner" "
8 - Bra i betyg. 316 av 1002 recensioner" "
6 - Okej i betyg. 109 av 1002 recensioner" "
4 - Dåligt i betyg. 51 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 36 av 1002 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Anders

Svar från philip 1 sep. 2015
Hi Anders, many thanks for your review Kind regards

10/10 Fantastiskt

Mark

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was always greeted with a smile and the staff were always helpful. Room was clean and the mattress lovely and firm so you can get a nice rest plus the blackout curtains were perfect too. Thank you for the great stay.
Bodde här 2 nätter i april 2024
Svar från Afgani Kudus 20 apr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

Emma

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Conversations location near shops. £10 parking a night seemed extortionate. Rooms larger and comfy, pillows pretty flat. Very hood buffet breakfast. Near main road so loud vechicles can be heard at night from front of hotel.
Bodde här 2 nätter i april 2024
Svar från Afgani Kudus 20 apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Suk Yi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very helpful staffs, good vegan options for breakfast
Bodde här 9 nätter i mars 2024
Svar från Afgani Kudus 20 apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Eve

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel was clean and well kept, very modern. The breakfast selection was vast. A great stay!
Bodde här 1 natt i april 2024
Svar från fb 7 apr. 2024
We are so sorry to hear that your stay was not all you expected. Here at the Hilton Garden Inn, our goal is to make your stay better and brighter. We deeply value our guests’ opinions as they help us to continually improve our standards and service. We invite you to let us know in more detail where we went wrong.We send our sincere apologies and hope we can restore your confidence in us in the future.

10/10 Fantastiskt

Arran

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från fb 7 apr. 2024
We are so sorry to hear that your stay was not all you expected. Here at the Hilton Garden Inn, our goal is to make your stay better and brighter. We deeply value our guests’ opinions as they help us to continually improve our standards and service. We invite you to let us know in more detail where we went wrong.We send our sincere apologies and hope we can restore your confidence in us in the future.

10/10 Fantastiskt

Robert

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the staff were very helpful, the food was lovely and when my room felt a bit chilly they provided me with a heater, which did the trick nicely.
Bodde här 2 nätter i mars 2024
Svar från fb 29 mars 2024
We are so sorry to hear that your stay was not all you expected. Here at the Hilton Garden Inn, our goal is to make your stay better and brighter. We deeply value our guests’ opinions as they help us to continually improve our standards and service. We invite you to let us know in more detail where we went wrong.We send our sincere apologies and hope we can restore your confidence in us in the future.

10/10 Fantastiskt

Debbie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed overnight whilst attending a nearby function. The hotel is clean, staff were welcoming and helpful and the room was perfect. There were overnight roadworks nearby and it’s a busy area but we didn’t hear a thing in our room. We had lunch .. we found the menu OK and varied. Breakfast was lovely. Couldn’t fault anything.
Bodde här 1 natt i mars 2024
Svar från fb 29 mars 2024
We are so sorry to hear that your stay was not all you expected. Here at the Hilton Garden Inn, our goal is to make your stay better and brighter. We deeply value our guests’ opinions as they help us to continually improve our standards and service. We invite you to let us know in more detail where we went wrong.We send our sincere apologies and hope we can restore your confidence in us in the future.

4/10 Dåligt

Emma

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Property looked inviting
Bodde här 1 natt i mars 2024
Svar från fb 29 mars 2024
We are so sorry to hear that your stay was not all you expected. Here at the Hilton Garden Inn, our goal is to make your stay better and brighter. We deeply value our guests’ opinions as they help us to continually improve our standards and service. We invite you to let us know in more detail where we went wrong.We send our sincere apologies and hope we can restore your confidence in us in the future.

10/10 Fantastiskt

Gill

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were not aware of the £10 parking charge when we booked
Bodde här 1 natt i mars 2024
Svar från fb 11 mars 2024
We are so sorry to hear that your stay was not all you expected. Here at the Hilton Garden Inn, our goal is to make your stay better and brighter. We deeply value our guests’ opinions as they help us to continually improve our standards and service. We invite you to let us know in more detail where we went wrong.We send our sincere apologies and hope we can restore your confidence in us in the future.Any reviews with comments on, please leave if you don’t feel confident answering and a senior Team Member will answer them.

6/10 Okej

Becky

Reste med sin partner
Gillade: Renlighet och personal och service
The breakfast was great and the communal areas where bright spacious and well maintained. However the bedroom (Queen) was very small and the mattress and pillows were uncomfortable. We also found out we needed to pay for parking on top of booked through Expedia. We paid on the day but the hotel didn't process the payment correctly leading to hefty fine being issued. The hotel is located between a supermarket and busy road, but is convenient for Oxford and we discovered an amazing Lebanese restaurant in Abingdon. Location would be ideal for a couple of nights if only there was a bit more space to move around and the bed was comfortable. Next time we'll look at booking the Premier Inn next door instead.
Bodde här 1 natt i februari 2024
Svar från fb 11 mars 2024
We are so sorry to hear that your stay was not all you expected. Here at the Hilton Garden Inn, our goal is to make your stay better and brighter. We deeply value our guests’ opinions as they help us to continually improve our standards and service. We invite you to let us know in more detail where we went wrong.We send our sincere apologies and hope we can restore your confidence in us in the future.Any reviews with comments on, please leave if you don’t feel confident answering and a senior Team Member will answer them.

6/10 Okej

Steve

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från fb 12 feb. 2024
We are so sorry to hear that your stay was not all you expected. Here at the Hilton Garden Inn, our goal is to make your stay better and brighter. We deeply value our guests’ opinions as they help us to continually improve our standards and service. We invite you to let us know in more detail where we went wrong.We send our sincere apologies and hope we can restore your confidence in us in the future.

10/10 Fantastiskt

Sara

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a very comfortable stay - the staff were fantastic- helpful & cheerful. The breakfast was excellent & also the restaurant food & service in the evening was great too (& reasonably priced). Would definitely recommend the hotel for a visit to Abingdon and Oxford.
Bodde här 2 nätter i februari 2024
Svar från AfganiKudus 13 feb. 2024
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards,Afgani Kudus

10/10 Fantastiskt

David

Bodde här 1 natt i januari 2024
Svar från fb 31 jan. 2024
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

8/10 Bra

Man Suen

Bodde här 1 natt i januari 2024
Svar från romi 13 jan. 2024
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

10/10 Fantastiskt

Peter

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent friendly staff. Superb breakfast with a wide choice. Clean and comfortable rooms. Only thing i could fault was the parking charge of £20 for 2 night stay. Had a lovely weekend and would highly recommend.
Bodde här 2 nätter i januari 2024
Svar från romi 13 jan. 2024
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

8/10 Bra

Susan

Bodde här 1 natt i januari 2024
Svar från romi 13 jan. 2024
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

10/10 Fantastiskt

Denise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från fb 31 jan. 2024
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

10/10 Fantastiskt

Francesca

Bodde här 1 natt i december 2023
Svar från romi 13 jan. 2024
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

8/10 Bra

karen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfortable, clean, great room size, a bit noisy at times
Bodde här 1 natt i december 2023
Svar från Tracey 27 dec. 2023
Thank you for taking the time to respond to our survey. Here at the Hilton Garden Inn, our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Fantastiskt

Andrew

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property just be aware the £10 parking charge on top pf your rate
Bodde här 1 natt i december 2023
Svar från Tracey 24 dec. 2023
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

2/10 Väldigt dåligt

Sandyann

Reste med familjen
Gillade: Bekvämligheter
Bodde här 2 nätter i december 2023
Svar från Tracey 19 dec. 2023
We are very sorry to hear you did not have an enjoyable stay. We were aware of an incident between you another guest and, as well as moving your room to another part of the building, we spoke with the other guest regarding appropriate behaviour and would like to apologise on their behalf. We understand how distressing the incident was and would like to reassure you that we do not condone bad behaviour of any kind in our hotel.Warm regards, Front Desk

10/10 Fantastiskt

Analucia

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent staff at reception.
Bodde här 1 natt i december 2023
Svar från Tracey 18 dec. 2023
Thank you for your very kind words, we are so happy you had a good stay with us. We look forward to welcoming you back to us again in the future.Warm regards, Front Desk

10/10 Fantastiskt

Kimberley

Reste med familj och småbarn
Can not fault the hotel. Was fantastic value for money. The hotel was very clean and we would highly recommend. We booked in for breakfast and was not disappointed. Such good choice with foods and catered to all our food requirements. Staff were friendly and happy to help.
Bodde här 2 nätter i december 2023
Svar från Tracey 18 dec. 2023
Thank you so much for your delightful response to our survey. We are very happy to hear you enjoyed your stay with us and look forward to welcoming you back in the future.Warm regards, Front Desk

10/10 Fantastiskt

Kellie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely weekend away
Had a lovely stay was very quiet and has a good range of shops around the area and only half hour drive to Bicester! Would defo stay again and the food was also good from the hotel ❤️
Bodde här 2 nätter i december 2023
Svar från Tracey 17 dec. 2023
Thank you so much for your lovely comments, we are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future.Warm wishes, Front Desk

10/10 Fantastiskt

John

Bodde här 1 natt i december 2023
Svar från Tracey 18 dec. 2023
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

2/10 Väldigt dåligt

Paul

Bodde här 1 natt i december 2023
Svar från Tracey 18 dec. 2023
We are so sorry to hear that your stay was not all you expected. Here at the Hilton Garden Inn, our goal is to make your stay better and brighter. We deeply value our guests’ opinions as they help us to continually improve our standards and service. We invite you to let us know in more detail where we went wrong.We send our sincere apologies and hope we can restore your confidence in us in the future.

10/10 Fantastiskt

Kishan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Tracey 17 dec. 2023
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Tracey 11 dec. 2023
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

10/10 Fantastiskt

Colin

Bodde här 1 natt i november 2023
Svar från Tracey 9 dec. 2023
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

8/10 Bra

Kiran

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good stopover went in a group most food ok but the chicken burgers were unadable so ended up just having chips that came with it with hindsight should have returned it.
Bodde här 1 natt i december 2023
Svar från Tracey 5 dec. 2023
We are so sorry to hear that you had a negative experience in our restaurant. Your comments have been passed to the relevant team and will be used to continually improve the level of service we offer our guests. Our goal is to make each stay better and brighter. If something isn't just the way you like it, simply let any team member know and we will do our very best to make it right. We hope you will consider staying with us in the future.Kind regards, Reception Team

2/10 Väldigt dåligt

Vlad

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Hotel has recently started charging for parking, despite being in the middle of nowhere, and having a tiny and very busy carpark. I paid for parking, and have subsequently been issued a parking fine of 100 quid! Oxford has plenty of other options for hotels.I will not be staying here agian.
Bodde här 2 nätter i oktober 2023
Svar från Patricia 23 nov. 2023
Dear Vlad,We wanted to address the recent parking charge notification you received in our hotel's car park. We understand your concern, and we'd like to provide some information to clarify the situation.Our hotel takes parking management very seriously, and we've taken several measures to ensure that our guests are well-informed about our parking policies. We have a total of 10 signs located within the car park, along with a prominent sign at the hotel entrance, all designed to convey our new parking regulations clearly.Our decision to implement a paid parking system is driven by the desire to ensure that our valuable guests have a convenient parking space upon arrival. Unfortunately, we have situations whereby non-hotel visiting guests have parked their vehicles within our grounds limiting the availability of our car parking spaces.While we do our utmost to notify every guest about the importance of registering their vehicle, we acknowledge that there may be instances where parking fines are issued. Please be aware that the car park is managed by a third-party company, and the enforcement and fine issuance process is beyond our control. The third-party company handles this aspect of parking management independently.We genuinely regret any inconvenience this may have caused you, and we'd like to offer our assistance in addressing the situation. We recommend the following steps to help you resolve your concerns:Contact Parkingeye our third-party parking management company directly using the contact information on the fine notice. They will be able to provide specific details about the fine and how to dispute it if necessary or provide any additional support.If you believe there was an error or misunderstanding regarding the fine, please gather any relevant documentation and information to support your case when communicating with the parking management company.We understand that receiving a parking charge notification can be frustrating, and we want to assure you that we value your patronage. If you have any further questions or require any additional assistance. Look forward to welcoming you again, Best Regards

2/10 Väldigt dåligt

Tommy

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
When I aryhad to change my room as I was put in a disabled room paid for breakfast was told no breakfast had problems with WiFi staff ignored my request for help
Bodde här 2 nätter i november 2023
Svar från romi 20 nov. 2023
We are so sorry to hear that your stay was not all you expected. Here at the Hilton Garden Inn, our goal is to make your stay better and brighter. We deeply value our guests’ opinions as they help us to continually improve our standards and service.We send our sincere apologies and hope we can restore your confidence in us in the future.

10/10 Fantastiskt

Yann

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2023
Svar från Tracey 18 nov. 2023
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

8/10 Bra

Christopher

Gillade: Personal och service
Gillade inte: Renlighet
Up your game
Room could have been cleaned better
Bodde här 1 natt i november 2023
Svar från Tracey 13 nov. 2023
Thank you for taking the time to leave us your feedback.We are disappointed to hear we did not meet your expectations and would like to reassure you that your comments have been passed to our Housekeeping team for review. We hope we can restore your confidence in us on a future stay.

8/10 Bra

Michael

Everything was very good!
Bodde här 2 nätter i oktober 2023
Svar från Tracey 11 nov. 2023
Thank you for taking the time to respond to our survey.We value our guests' opinions as they help us to constantly improve the level of service and standards we offer. Our goal is to make all our guests' stays better and brighter. If something isn't just the way you like it, simply let any Team Member know and we will make it right. Guaranteed.Kind regards, The HGI Abingdon Team

10/10 Fantastiskt

Suk Ching

Bodde här 2 nätter i november 2023
Svar från fb 7 nov. 2023
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

4/10 Dåligt

Kristian

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
£10 for parking! Be aware
Be aware this hotel charges £10 per night park for anyone that doesn’t book through Hilton honours, if you book on hotels.com, Expedia etc they charge. If you book through an agency they won’t give you a receipt when you check out even though I paid for parking and now I’m chasing them for a receipt for my expenses. I stop in Abingdon nearly every week but only stayed here twice this year. The hotel is nice but the management is poor.
Bodde här 1 natt i oktober 2023
Svar från Tracey 9 nov. 2023
Thank you for taking the time to leave your feedback. We sincerely apologise that you have not received a receipt for the parking fee. We do everything within our abilities to provide proof of any charges paid directly to the hotel and invite you to contact us directly should you still be experiencing issues.Kind regards, Front Desk

10/10 Fantastiskt

Sally

Bodde här 1 natt i oktober 2023
Svar från fb 7 nov. 2023
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

10/10 Fantastiskt

Rebeca

Bodde här 1 natt i oktober 2023
Svar från romi 24 okt. 2023
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

10/10 Fantastiskt

Neale

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location for stop before southhampton cruise
Bodde här 1 natt i oktober 2023
Svar från fatiha 19 okt. 2023
Thank you so much for your response to our survey, we are delighted you enjoyed your stay here at the Hilton Garden Inn Abingdon Oxford. We look forward to welcoming you back again soon!Kind regards, Reception Team

10/10 Fantastiskt

Linda

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable room, great breakfast.
Bodde här 1 natt i oktober 2023
Svar från Tracey 17 okt. 2023
Thank you so much for your fantastic score, we are very happy we met your expectations on your recent stay with us. We look forward to welcoming you back to us soon. Kind regards, the HGI Abingdon Team

8/10 Bra

Michael

Bodde här 1 natt i oktober 2023
Svar från Tracey 17 okt. 2023
Thank you for taking the time to respond to our survey. Here at the Hilton Garden Inn Abingdon Oxford, our goal is to make our guests' stay better and brighter. If something isn't just the way you like it, simply let any team member know and we will make it right. Guaranteed.

8/10 Bra

Nicola

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good staff
Bodde här 3 nätter i oktober 2023
Svar från Danielle 14 okt. 2023
Thank you for your feedback, we hope to welcome you back soon!

10/10 Fantastiskt

Laurence, Hockley

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very comfortable warm room with two double beds. Breakfast fabulous as are the staff.
Bodde här 2 nätter i oktober 2023
Svar från Danielle 7 okt. 2023
Thank you for your feedback, we are glad to hear you had a great stay with us. We hope to welcome you back again soon.

10/10 Fantastiskt

Kirsty

Bodde här 1 natt i september 2023
Svar från Danielle 21 okt. 2023
Thank you for your feedback, we are glad to hear that you have enjoyed your stay with us.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Tracey 28 sep. 2023
Thank you so much for your kind response to our survey, we are delighted to learn that we met your expectations during your recent stay with us. We look forward to welcoming you back to the Hilton Garden Inn Abingdon Oxford again in the future.

6/10 Okej

Maureen

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Front Desk 26 sep. 2023
Thank you for your feedback

8/10 Bra

Edward

Bodde här 2 nätter i september 2023
Svar från Danielle 26 sep. 2023
Thank you for your feedback, we hope to welcome you back again.

8/10 Bra

Michael

Bodde här 1 natt i september 2023
Svar från Tracey 17 sep. 2023
Thank you for taking the time to respond to our survey. Here at the Hilton Garden Inn, our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.