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Recensioner av Summerset Continental Hotel Maitama

5 out of 5
Summerset Continental Hotel Maitama
No 73 Usuma Street, Off Gana Street, Maitama, Abuja

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 7 av 33 recensioner" "
8 - Bra i betyg. 13 av 33 recensioner" "
6 - Okej i betyg. 8 av 33 recensioner" "
4 - Dåligt i betyg. 1 av 33 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 33 recensioner" "

7,6/10

Renlighet

7,2/10

Personal och service

7,0/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

6/10 Okej

Paschal

Unique views
Bodde här 2 nätter i mars 2024
Svar från Phillips 18 mars 2024
Thank you Paschal for staying with us. We look forward to histing you again soon.

2/10 Väldigt dåligt

Eyassu

Reste med sin partner
Without any notes they canceled our room we were on the airplane we paid 100/0 payment the hotel, teretwhich treated us likeBugatti’s
Bodde här 1 natt i november 2023
Svar från Jarah 24 nov. 2023
Dear Eyassu,We're sorry about this but your comment is very untrue. We received your reservations but was fully booked. We made an alternative arrangements with our sister hotel but you outrightly rejected it. So, how is it that you were treated like a Bugatti? You too lunch at our facility but claimed you were treated unfairly. Let's endeavour to state the truth despite being unhappy. We also told you that guests who booked via our website had to be taken to our annex but you declined without checking the facility.Once again, we apologize for having to relocate you to our annex but I can assure you it's nothing short of the same standard.

8/10 Bra

Ronen

Bodde här 2 nätter i februari 2022

10/10 Fantastiskt

Mark

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2021
Svar från Chandana - General Manager 10 jan. 2022
Dear Mark, We are delighted to know we were able to meet your expectations. look forward to your next visit. Please request for your Favourite room when booking next time. Happy New year & stay safe

10/10 Fantastiskt

Marie-Paule

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was helpful and helped me. My room was well appointed and clean. Could not ask for a better visit.
Bodde här 1 natt i december 2021
Svar från Chandana - General Manager 10 jan. 2022
Dear Marie Paule, We are delighted to know we were able to meet your expectations. look forward to your next visit. Please request for your Favourite room when booking next time. Happy New year & stay safe

10/10 Fantastiskt

Marie-Paule

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i november 2021

8/10 Bra

Kyari

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2021

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
1. Not prepared for my arrival(this wasn’t as consequential, but still significant) 2. Non-smoking rooms filled completely with smell of cigarette smoke. Impossible to breathe. Had to change rooms a couple of times. Eventually got me a “non-smoking” room that was half the size of the room I paid for. Tried to convince me it was the room I paid for lol. I was exhausted at this point. *Gets worse* 3. Doesn’t accept international cards for meals and you cannot charge against the room. You have to pay for all meals at the hotel by cash(*warning for international travelers*) 4. Water was not hot. Had to shower with cold water. 5. Vent was as loud as a generator. Couldn’t sleep! Couldn’t switch off! 6. And that smell!! That smell!!! I’ve had bad experiences in hotels but this had to be the worst experience ever. Couldn’t wait till the morning to run(literally run) from this hotel. Tread carefully.
Bodde här 1 natt i augusti 2021

10/10 Fantastiskt

Tega

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2021

10/10 Fantastiskt

Tega

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2021

2/10 Väldigt dåligt

Verifierad resenär

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I don’t recommend this so called 5 stars
First the air condition was not working, so the room was hot. Then they had almost nothing con their menu,I ordered turkey and ended up being food poisoned so my whole trip was canceled that I had to go back home to my country. I don’t recommend this so called 5 star hotel
Bodde här 1 natt i april 2021
Svar från Chandana - General Manager 14 apr. 2021
Dear Anonymous guest, We value all guest comments. We thank & value your comment too. Our daily reports show no breakdown of AC on the 6th or the 07th April. Additionally, Turkey is a menu item & a store item. There has been stacks available throughout. This period we had only one guest one room from Expedia. This room only had one breakfast & no any AC breakdown. Unfortunately, your discomforts have not been recorded by any of us. As negative feedback specially help us to sharpen our service offerings.

8/10 Bra

Owen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing & gentle
Bodde här 1 natt i december 2020
Svar från Chandana - General Manager 14 apr. 2021
Dear Mr. Owen, We are grateful for your stay, Thank you for your feedback. We will be further enhance our services to welcome you back on your next travel. We do not have any complaints on our Internet Service but we will be further enhancing our Internet service to facilitate multiple zoom calls simultaneously. Our Restaurant has a new menu with more varieties too. Se you again soon. Chandana Wickramaratna - General Manager

8/10 Bra

Kyari

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Home away from home
Summerset Continental is my home away from home. Clean, aesthetically pleasing and all around friendly place to be.
Bodde här 2 nätter i januari 2021
Svar från Chandana - General Manager 2 feb. 2021
Dear Mr.Kyari please acccept our gratitiude for your stay with us. We are greatful for your feedback. We lookforward to welcome you back on your next visit to Abuja. We are working on our expansion plans with in & out of Nigeria so to welcome you to Summerset Continental Brand at many more locations. See you soon

8/10 Bra

Verifierad resenär

Reste i grupp, Affärsresenär
Gillade: Renlighet och personal och service
Rooms on ground completely different from the pictures online. More of misrepresentation of the real product/deceit. Felt disappointed! Secondly, booked room for 2 but complimentary breakfast was for one. AC was not effective.
Bodde här 1 natt i januari 2021
Svar från Chandana - General Manager 26 jan. 2021
Dear Guest, Thank you for choosing to stay with us & please accept our genuine apologies. We accept there are some pictures on the web different than what we currently have. We have upgraded & renovated the entire hotel during the Shutdown. Our repeat guests cant recognize the rooms & some venues in the hotel. We will be doing a new photo / video shoot in Feb / March as we are currently too busy to do a video / photo shoot. Breakfast for one person is true as its a industry practice here in the city & in many other like the Maldives. AC possibly was a settings on remote issue as we see it works well. How ever you patronage & taking time to send us a feed back is genuinely appreciated. Hope to get a 5/5 rating on your next stay with us.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Funmi
Nice hotel. Well managed
Bodde här 2 nätter i november 2020
Svar från Chandana 22 dec. 2020
Dear Guest we are glad you enjoyed your stay with our newly renovated hotel & enhanced services. We look forward to welcome you back at Summerset Continental Hotel Maitama Abuja in your next travel Chandana -General Manager

6/10 Okej

Jerry

Bodde här 1 natt i september 2020

8/10 Bra

Kyari

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Renovation still ongoing. It’s toward the tail end. Dining facilities has not commenced. Thus had to order in
Bodde här 2 nätter i september 2020

8/10 Bra

Kyari

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This is my home away from home. The staff make me feel welcome every time I return.its undergoing a renovation that seem to take too long. I love the quite convenient and nice ambiance.
Bodde här 2 nätter i februari 2020

6/10 Okej

Charles

Affärsresenär
An okay hotel
Nice hotel from the outside, but i found the room really average for the money charged. I searched for just a socket to charge my phone and found only one in an awkward place. Bed was comfortable and bathroom was probably my favourite, however shower mixer was constantly running hot water and i struggled to find a safe balance to enjoy my bath.
Bodde här 1 natt i februari 2020

8/10 Bra

thamer

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2019
Svar från Summer 18 nov. 2019
Dear Valued Guest, Thank you for your feedback. We will be delighted to host you once again. Kind regards

2/10 Väldigt dåligt

Walter

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Old and needs maintenance urgently!
The hotel is old and maintenance is very poor. The picture on the internet is far far different from the reality. The carpet in the room and walk ways/staircase oozes out very uncomfortable odour. Staff were quite friendly though. Peace and Chioma stood out!
Bodde här 4 nätter i juli 2019

8/10 Bra

Bassey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It's a lovely hotel. Very clean and guest friendly. The food was superb.
Bodde här 2 nätter i april 2019
Svar från N.Muza 19 apr. 2019
Dear Valued Guest, Thank you for the positive comments. We look forward to hosting you once again.

10/10 Fantastiskt

Kyari

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2019
Svar från N.M 19 apr. 2019
Dear Valued Guest, Thank you for the wonderful and positive comments. Kind regards

6/10 Okej

Mark

Bodde här 1 natt i augusti 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Summerset Hotel in Abuja
Check in was very quick with efficient staff. Room was very comfortable and clean. Good value for money and excellent location
Bodde här 1 natt i mars 2018

8/10 Bra

Enyi, CA

Gillade: Renlighet och personal och service
Great stay
Modern hotel amenities with a solid hotel staff. Some paneling in hotel was deteriorating but my room was and up to date. I was very happy with this short notice hotel stay. Room 112 needs the drain in shower fixed. It drains to slow and may overflow in bathroom.
Bodde här 1 natt i januari 2018

6/10 Okej

Verifierad resenär

Bodde här 1 natt i januari 2018

6/10 Okej

Verifierad resenär

6/10 Okej

Itay

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bad experience, from every aspect
Hotel location is fine. It is obvious that it had seen better days - the room was not properly maintained; the mattress was worn down and uncomfortable, the bathroom was in poor condition - the sink leaked water due to rusted piping, shower was squirting water all over. Breakfast is quite poor and the service is as slow as it can be. In addition I was told my reservation was canceled upon my arrival even though I showed the email from the site regarding arrival date change. Overall a quite awful stay, I have no intention to return and suggest others to pass.

8/10 Bra

Ade, UK

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel in a good area of town!
My children & I stayed about 15days at the Somerset over Xmas. Hotel is in the high brow area of Maitama, Abuja. Excellent facilities with restoration work on going in some rooms. Courteous & friendly staff all round. Only complaint is restaurant service slow on some days.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

4/10 Dåligt

Verifierad resenär

Preis/Leistung stimmt nicht
Das Hotel hat eine schöne Ausstattung und das Zimmer war geräumig. Allerdings war der Service sehr unaufmerksam. Das Wasser im Pool war wenig einladend. Der Standard des Hotels ist allenfalls Mittelklasse, der Preis allerdings hoch. Es gibt in Abuja für das gleiche Geld sehr viel bessere Hotels. Würde hier nicht noch einmal buchen.

6/10 Okej

OLUMIDE

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One Stay
It was nothing out of the ordinary. Nice location but service not as much as the value placed on it. The TV was not clear and there was no mini bar.