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Recensioner av Tranquil Mews Hotel

3.5 out of 5
Tranquil Mews Hotel
Plot 1079, Behind Julius Berger, Off Ngozi Okonjo Iweala Way, Utako, Abuja

Recensioner

6,8
10 - Fantastiskt i betyg. 9 av 25 recensioner" "
8 - Bra i betyg. 5 av 25 recensioner" "
6 - Okej i betyg. 3 av 25 recensioner" "
4 - Dåligt i betyg. 2 av 25 recensioner" "
2 - Väldigt dåligt i betyg. 6 av 25 recensioner" "

8,0/10

Renlighet

7,8/10

Personal och service

6,6/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

MELVIN, Chicago

Affärsresenär
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Requested and paid for a Deluxe room. Was given a Standard room. Was told the only other rooms available was Penthouse room for additional fees. Shameful.
Bodde här 2 nätter i oktober 2023
Svar från Manager 10 okt. 2023
Dear Melvin, Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to ensure this doesn’t repeat itself.Regards,Manager

2/10 Väldigt dåligt

Faye

Bodde här 5 nätter i februari 2022

2/10 Väldigt dåligt

Musah

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very bad
Bodde här 3 nätter i februari 2022
Svar från Manager 3 mars 2022
Dear Musa, Thank you for the feedback. We are sorry your experience didn't meet your expectations. It was an uncommon instance and we will do better in the future. Best Regards, Manager.

2/10 Väldigt dåligt

Ayodeji

Bodde här 1 natt i februari 2022

10/10 Fantastiskt

Norman

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Great hotel in a beautiful environment, staffs were lovely too!
Bodde här 2 nätter i december 2021
Svar från Manager 16 jan. 2022
Dear Mr Norman, Thank you for the wonderful feedback, we're happy you enjoyed your stay. Looking forward to welcoming you back.

8/10 Bra

ADEBAYO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice
Beautiful and calm
Bodde här 1 natt i januari 2022
Svar från Manager 16 jan. 2022
Dear Mr Adebayo, Thank you for the feedback, we're glad you enjoyed your stay with us. Looking forward to welcoming you back soon.

8/10 Bra

OSWALD

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2021
Svar från Manager 16 jan. 2022
Dear Mr Adebayo, Thank you for the wonderful review. Looking forward to welcoming you back.

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel has no real negatives although it is not new by any means.
Bodde här 1 natt i september 2021
Svar från Manager 6 okt. 2021
Dear Mr Richard, Thank you for the wonderful review, looking forward to welcoming you back soon. Regards, Manager.

2/10 Väldigt dåligt

Edwin-Jude

Bodde här 1 natt i augusti 2021
Svar från Manager 29 sep. 2021
Dear Edwin Jude, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Best regards, Manager.

8/10 Bra

Abdullahi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i juni 2021
Svar från Manager 2 juli 2021
Dear Mr Abdullahi, Thank you for the review, we're glad you enjoyed your stay. Looking forward to welcoming you back soon. Regards, Manager.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The free upgrade and customer service.
Bodde här 1 natt i juni 2021
Svar från Manager 1 juli 2021
Thank you for taking the wonderful review, Looking forward to welcoming you back. Regards, Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place to stay, varieties of good food, staff were very friendly with good services. At any difficulties, they every means of turning things around. I enjoyed moments Of my stay in the hotel and Abuja in general.
Bodde här 5 nätter i juni 2021
Svar från Manager 23 juni 2021
Good Morning, Thank you for the wonderful review, we're glad you enjoyed your stay. Looking forward to welcoming you back. Regards, Tranquil Mews Customer service Team.

2/10 Väldigt dåligt

Adefemi

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very Horrible
HORRIBLE. Booked 4 nights, had to leave the next morning. Still haven’t received my refunds. Shady and horrible.
Bodde här 4 nätter i februari 2021
Svar från Manager 27 feb. 2021
Dear Mr Adefemi, Thank you for posting a review. We set a high standard for ourselves and we're sorry to hear that your experience didn't match your expectations. We would love to know why, so we can deliver a better experience next time. We would like the opportunity to talk and investigate your feedback further.' Your payment for the reservation has not reached us as we do not receive payments instantly for reservations from Expedia. Kindly send in your cancelation and refund request to Expedia. Regards, Manager.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was good. However, the mattress was not comfortable.
Bodde här 1 natt i mars 2020
Svar från Manager 25 mars 2020
Thank you for the feedback, we will look into resolving issue raised immediatel Regards, Manager

10/10 Fantastiskt

Maria

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very pleasant stay...well trained staffs,clean room and efficient service,pool bar was awesome..I enjoyed my stay.
Bodde här 1 natt i februari 2020
Svar från Manager 17 feb. 2020
Dear Maria, Thank you for choosing Tranquil and for the kind review, we are looking forward to welcoming you back to soon. Regards, Manager.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A Tranquil Experience
This was my first trip to Abuja Nigeria and the hotel that my friend booked for me was unsuitable. I began my search to find a better hotel to stay in. Front Desk representative "Bless" helped me transition to the Tranquil Mews Hotel and showed such great concern and care for me through this entire ordeal that I claimed her as my Nigerian daughter. The hospitality was second to none. I highly recommend the Tranquil Mews for your overnight stay as you will receive 5 Star service as a reasonable rate. My next visit to Abuja, it's no doubt that I will stay at the Tranquil Mews Hotel!! EXCELLENCE!!
Bodde här 1 natt i oktober 2019

6/10 Okej

Heidi

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Es war unmöglich Ruhe zu haben ,ist am renovieren
Bodde här 20 nätter i januari 2019
Svar från Manager 3 mars 2019
Dear Heidi, We apologise for the inconvenience caused by our renovation Team, we are trying our best to upgrade the hotel to continue to serve you better. We promise that we will make your stay memorable when next you are around Abuja, once again accept our apologies for the noise and we wish to also inform you that we have since concluded the transformation of the hotel. Best regards, Manager.

8/10 Bra

Dot, UK

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Friendly staff, very receptive - always with a smile. happy to assist. 24hr Electricity & A/C, the complimentary breakfast was good - choice of 3. The only downside was on my last night, I ordered a meal in the evening and was disappointed, the meal actually was below par - such a shame after a wonderful stay. That said, we had a such lovely, pleasant stay at tranquil mews.
Bodde här 10 nätter i maj 2018
Svar från Manager 25 juni 2018
Thank you for taking your time to write us a review, We do apologize for the disappointment you experienced with a meal on your last day and we are looking into the cause to ensure it won't reoccur. We also appreciate your positive reviews on the other services you received during your stay at Tranquil Mews Hotel.

8/10 Bra

Aimee, New York

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super friendly professional staff
My stay in this hotel was very pleasant. It cost more to book in person than on Expedia. Apart from that , the staff at the hotel are very professional and possess a great customer service skill. It’s rare to find that in this city . The rooms were neat and very well kept . Just that some of the AC were faulty but was fixable when called to their notice. Overall the location of the hotel is convenient . The area is generally safe and quiet . You may have a bit difficulty locating the hotel because they don’t have a sign in front of their building . Also their breakfast option was great just not consistent. I was told I didn’t have a choice for breakfast on my 4th day there despite being given the option at first. With more consistency amongst staff, my stay here would have been above exceptional. For now, it was just satisfying.
Bodde här 3 nätter i mars 2018
Svar från Manager 21 mars 2018
Thank you for taking your time to write us a review, The 4th Night of your stay was not booked through Expedia that's the reason you got a different type of breakfast. Thank you once again for choosing Tranquil Mews Hotel and we hope to see you soon.

6/10 Okej

LiyaD, Los Angeles, CA

Gillade: Renlighet och rummets bekvämlighet
The hotel is okay...
I liked Tranquil Mews Hotel for what it was. I had a pleasant stay. The hotel is nice enough and in a good location. Tranquil Mews is surrounded by construction and the dirt road to get to the hotel is bumpy and difficult for cars to drive on. Our car was covered in dust by the time we got back to the hotel. Everyone who worked in the hotel was nice and I didn't have any complaints at the hotel, other than: I did have an issue when I first checked in, where the person at the front desk, who didn't know what he was doing, tried to charge me for a night that I had already paid for online, and as I was sleepy off of a 5am flight. In the end, I had to get my money back through my credit card company because it was a hassle with the hotel itself. Also, the pool is pretty much nonexistent. Its very small and in an awkward place where it doesn't catch much sun, while surrounded by fake grass. If you want to swim, you'll definitely need to go to another location.

10/10 Fantastiskt

kelvin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Top Nigeria Hotel
I really enjoy my stay

4/10 Dåligt

OSWALD, Philladelphia

Gillade: Renlighet och rummets bekvämlighet
nice but could be better
one the day stay hard to find. but clean. my room shower was not working well

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Nice Hotel
Nice place could be better if they kept up the repairs and maintenance. Pool was out. Hot water heater functioned poorly. Only half the curtains were hung which means we were up early every morning. Really was a shame cause the hotel was very cute and warm and welcoming.

4/10 Dåligt

Angeleyes, Lagos, Nigeria

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Just okay
Spent two nights here. Rooms are the best feature of this hotel. They're are comfortable and furnished to a decent standard. Staff are friendly, very nice people and helpful. Unfortunately, they seem to be largely inexperienced or should I say, untrained on how to perform their jobs. For example, breakfast was brought to my room unsolicited. I was in the bathroom at the time and so was unable to answer the door. Problem was, the guy wouldn't stop knocking. Knock, knock, knock for about 3-4 minutes. It was quite a nuisance. Another example was when I returned to hotel one afternoon to find no one at the front desk. For fifteen minutes I waited but no one showed up. Eventually, I had to reach over the counter to find my room key. Great price, decent food, decent rooms, so-so staff, so-so location, so-so facilities, unreliable wifi... If you just need an economical place to stay, it's great value. If excellent service is a must for you, then give this a miss!!

10/10 Fantastiskt

GODSGIFT AKARI, ABUJA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice and comfortable.
I must admit the hotel is wonderful,the location is very good.I enjoyed my staff and would recommend the hotel for anyone.