Club Studio Suite | Matservice på rummet
Se tillgänglighet

Recensioner av Kwarleyz Residence Accra

4 out of 5
Kwarleyz Residence Accra
15 Kofi Annan Rd, Accra, Accra

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 42 av 68 recensioner" "
8 - Bra i betyg. 15 av 68 recensioner" "
6 - Okej i betyg. 5 av 68 recensioner" "
4 - Dåligt i betyg. 2 av 68 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 68 recensioner" "

9,2/10

Renlighet

9,6/10

Personal och service

8,4/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Josephine

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Olufemi

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice place to stay
Bodde här 6 nätter i december 2023
Svar från Joel 26 feb. 2024
Dear PhilipThank you for staying with us and sharing valuable feedback, We look forward to welcoming you back soon!

10/10 Fantastiskt

Kelly

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Joel 26 feb. 2024
Dear Kelly Thank you for staying with us and sharing valuable feedback, We look forward to welcoming you back soon!

10/10 Fantastiskt

Andrew

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Joel 26 feb. 2024
Dear Andrew Thank you for staying with us and sharing valuable feedback, We look forward to welcoming you back soon!

10/10 Fantastiskt

Ashley

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very modern the space of the room was wonderful prefect relaxing or a birthday vibe
Bodde här 1 natt i november 2023
Svar från Joel 26 feb. 2024
Dear Ashley Thank you for staying with us and sharing valuable feedback, We look forward to welcoming you back soon!

10/10 Fantastiskt

Mike

Bodde här 4 nätter i oktober 2023
Svar från Joel 26 feb. 2024
Dear Mike Thank you for staying with us and sharing valuable feedback, We look forward to welcoming you back soon!

4/10 Dåligt

Dale

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The property has potential but it’s the lack of attention to detail. It was a beautiful property, with a spacious room and we enjoyed the pool. The issues we had were; 1. Why have a butler with a phone number that you can’t call from the hotel phone? 2. To charge prices as the finest hotel in the world, you can’t be cheap with the toilet paper. If you’re leaving half a roll leave a fresh roll in the drawer. 3. If they’re a two people in the room and you change towels provide two sets. 4. I checked out and paid cash. The attendant started helping someone else. I asked for my receipt and he gave me the invoice. Well later on, they told my friend in a totally different room, I hadn’t paid and charged him again for all my incidentals. 5. The bathroom was leaking down into the hallway. 6. The TV would reset every time you pulled the card from the wall but would not reconnect to the internet.
Bodde här 7 nätter i september 2023
Svar från Joel 18 sep. 2023
Dear Mr. Dale,Greetings from Kwarleyz Residence!We are extremely sorry for all the inconvenience caused due to the highlighted grey areas.We were well connected and I wish you could have informed us of these issues. We would have resolved them immediately.We hope you will treat it as an isolated incident and a deviation from the usual high standards of service at Kwarleyz Residence.We value your patronage and look forward to welcoming you back soon.Yours sincerely,Joel

2/10 Väldigt dåligt

Ruth

Bodde här 1 natt i augusti 2023
Svar från Joel 18 sep. 2023
I hope you are having a good day. I would like to reach out to you regarding your recent stay with us. I would like to express my sincerest apologies for your recent stay with us. We do accept that we have fallen short in providing you both with the best guest service that we not only pride ourselves in providing but which is something that is expected from all of our. It is quite embarrassing from our side, on the service you received during your stay. We do appreciate your feedback to us, and we will take this a lesson which we not only plan to meet but also to exceed and maintain as one of our many procedures. We do hope that this encounter did not in any way, ruin your overall stay with us. We also do hope to welcome you back. Kindly provide us with your email or telephone number to contact you.

10/10 Fantastiskt

Fonati, Ellicott City

Bodde här 3 nätter i juli 2023

8/10 Bra

Nikita

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Wonderful customer service, nice stay for Accra standards. Receiving ordered food at the hotel took a long time however
Svar från Joel 2 juni 2023
Dear Nikita Thank you so much for staying with us and sharing your valuable feedback, I will investigate further the delay in the food delivery and will ensure that on your next visit, things will be taken care and you will be having a pleasant stay with us

10/10 Fantastiskt

Philip

Bodde här 6 nätter i april 2023
Svar från Joel 2 juni 2023
Dear PhilipThank you for staying with us and sharing valuable feedback, We look forward to welcoming you back soon!Sincerely Joel

10/10 Fantastiskt

Mike

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent Accomidations. Highly recommended. 👍
Bodde här 2 nätter i april 2023
Svar från Joel 2 juni 2023
Dear Mike,Thank you for staying with us and sharing your valuable feedback, We are delighted to read that you had a great stay and we exceeded your expectations. We look forward to welcoming you back soon! SincerelyJoel

6/10 Okej

KINGSLEY

Reste med sin partner
Gillade inte: Renlighet
Please ensure that staff personnel cleaning apartments are clean. Strong smell of putrid body odor B/O in the room and sheets. Had to toss out the pillows to get rid of smell. Otherwise great place.
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

christy

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Amazing service.
Svar från Mercy 20 dec. 2022
Dear ChristyWe are glad you are happy with your stay with us.We look forward to hosting you again.Thank you

2/10 Väldigt dåligt

Stacy

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Please save your hard earned money and do NOT stay here! I checked in early evening and was NEVER informed that the pool was under construction. The breakfast is horrendous and there is no 24 hour room service. The room they provided had a broken door and chipped floors. There was nothing about this hotel the exemplifies “luxury”. It’s like a motel with modern furniture. The people who work there were very nice. I just think people should be informed about what they are paying for.

2/10 Väldigt dåligt

Mathew

Bodde här 1 natt i juli 2022

10/10 Fantastiskt

Deprestonne, Abidjan

Bodde här 5 nätter i februari 2022

8/10 Bra

mariama

Gillade: Renlighet och rummets bekvämlighet
bien
Bodde här 2 nätter i januari 2022
Svar från Evelyn 9 feb. 2022
It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our GUESTS expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the Best GUEST service.

8/10 Bra

Remi

Bodde här 1 natt i januari 2022

8/10 Bra

ETHEL

Gillade: Renlighet och rummets bekvämlighet
Bodde här 3 nätter i januari 2022
Svar från Evelyn 9 feb. 2022
It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our GUESTS expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the Best GUEST service.

10/10 Fantastiskt

Tega

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i december 2021
Svar från Evelyn 23 dec. 2021
Dear Tega, Thank you for taking time to rate your stay with us. We are happy you delivered on our promise of great customer service. We look forward to your future stay with us .

10/10 Fantastiskt

Paul

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Friendly Staff, very well kept property. Good food, excellent view and quiet guest. I will be back.
Bodde här 2 nätter i november 2021
Svar från Evelyn 22 nov. 2021
It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our guest expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the Best guest service. Thank you for your loyalty. We look forward to your future stays with us.

10/10 Fantastiskt

Nadia

Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i november 2021
Svar från Evelyn 17 nov. 2021
Dear Nadia, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Number One Oxford Street Hotel and Suites. It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our guest expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the best service. Thank you for your loyalty.

6/10 Okej

Nick

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Could have been great.
Roof top bar was closed and lot of maintenance going on the entire time I was there. Half of the time I stayed there I had to ask for towels. Coffee from the little coffeeshop downstairs are great!
Bodde här 7 nätter i oktober 2021
Svar från Evelyn 22 okt. 2021
Dear Nick, Thank you for taking your to to give us this feedback of your stay. It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our guests expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the Best guest service. Thank you for your loyalty.

6/10 Okej

Mary LaToya Lynn, Philadelphia

Gillade inte: Boendets skick och faciliteter
Bodde här 15 nätter i september 2021
Svar från Evelyn 11 okt. 2021
It always brings us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our guest expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the best guest service. We look forward to your stay with us in the future. Thank you for your loyalty.

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
Bodde här 5 nätter i september 2021
Svar från Evelyn 1 okt. 2021
Thank you for taking the time to rate your stay with us. We hope you had a good stay with us and we look forward to your future stays with us

10/10 Fantastiskt

Marilyn

Gillade: Renlighet och rummets bekvämlighet
Beautifully appointed exceptionally clean with a very accommodating staff.
Bodde här 11 nätter i augusti 2021
Svar från Evelyn 14 sep. 2021
It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our GUESTS expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the best guest service. Thank you for your loyalty.

10/10 Fantastiskt

expedia

Bodde här 3 nätter i september 2021
Svar från Evelyn 22 sep. 2021
It always brings us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our guests expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the best guest service. Thank you for your loyalty.

2/10 Väldigt dåligt

Eugene

Bodde här 3 nätter i augusti 2021
Svar från Evelyn 17 sep. 2021
I hope you are having a good day. I would like to reach out to you regarding your recent stay with us. I would like to express my sincerest apologies for your recent stay with us. We do accept that we have fallen short in providing you both with the best guest service that we not only pride ourselves in providing but which is something that is expected from all of our guests. It is quite embarrassing from our side, on the service you received during your stay. We do appreciate your feedback to us, and we will take this a lesson which we not only plan to meet but also to exceed and maintain as one of our many procedures. We do hope that this encounter did not in any way, ruin your overall stay with us. We also do hope to welcome you back.

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade inte: Renlighet
This property was not a good stay. It’s beautiful when you enter however it’s not clean. The towels are dingy and they did nothing to accommodate us. The sheets were suspect and the walls had spots. I was very disappointed in this stay. At breakfast, the plates weren’t even clean. I wouldn’t recommend this as a place to stay at this price they charge for a 3 star hotel.
Bodde här 4 nätter i juli 2021
Svar från Evelyn 2 aug. 2021
I hope you are having a good day. I would like to reach out to you regarding your recent stay with us. I would like to express my sincerest apologies for your recent stay with us. We do accept that we have fallen short in providing you both with the best guest service that we not only pride ourselves in providing but which is something that is expected from all of our. It is quite embarrassing from our side, on the service you received during your stay. We do appreciate your feedback to us, and we will take this a lesson which we not only plan to meet but also to exceed and maintain as one of our many procedures. We do hope that this encounter did not in any way, ruin your overall stay with us. We also do hope to welcome you back. Kindly provide us with your email or telephone number to contact you.

10/10 Fantastiskt

Margaret Adwoa Frempomaa

Bodde här 7 nätter i juli 2021

10/10 Fantastiskt

Dzikunya

Bodde här 1 natt i juni 2021
Svar från Evelyn 16 juni 2021
Thank you for taking the time to review your stay. We are happy you enjoyed your stay with us and we look forward to your future bookings with us.

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Clean and modern environment with good customer service
Bodde här 1 natt i mars 2021
Svar från Evelyn 25 mars 2021
Thank you for taking time to give us your feedback, we are happy you enjoyed your stay with us and thank you for choosing us. We look forward to your stay with us in the future.

10/10 Fantastiskt

Samuel

Bodde här 1 natt i januari 2021
Svar från Evelyn 23 jan. 2021
Dear Samuel, Thank you for taking time to review us. We are happy we made your a memorable one. We look forward to welcoming you again in the future.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär, Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Everything was excellent the pool rooms everything The only thing annoying is having to wait so long at the restaurant before getting something to eat
Bodde här 1 natt i januari 2021
Svar från Evelyn 11 jan. 2021
Dear Guest, Thank you for taking the time to review your stay with us. We are happy to know you enjoyed your stay with us. With your other concern we promise to work on that aspect so your future stays will be more pleasant. We look forward to welcoming you again. Please take care. Kind Regards, Evelyn Reservations

8/10 Bra

Verifierad resenär

Bodde här 1 natt i november 2020
Svar från Evelyn 13 dec. 2020
Dear Guest, Thank you for taking time to review our property and staying with us. We are happy you enjoyed you stay with us. We look forward to your future booking with us.

8/10 Bra

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Modern spacious rooms but could use a little refreshing.
Bodde här 1 natt i oktober 2020
Svar från Evelyn 13 okt. 2020
Dear Guest, We are happy you enjoyed your stay. Your feedback is always important to us since it helps us to serve you better. We apologies for your room not been refreshed enough. We look forward to your stay with us again to serve you better,

8/10 Bra

Eugene

Bodde här 1 natt i september 2020
Svar från Evelyn 2 okt. 2020
Dear Eugene, Thank you for choosing Kwarleyz Residence. We are happy you enjoyed your stay with us. We look forward to welcoming you again. Kind Regards, Evelyn

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i september 2020
Svar från Evelyn 18 sep. 2020
Dear Guest. We are happy we made your stay a pleasurable one and we meet your expectation. I will share this feedback with the team . We look forward to your next stay with us again Kind Regards, Evelyn Danso

8/10 Bra

Gregg

Bodde här 3 nätter i juni 2020

10/10 Fantastiskt

Marcel

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
It was amazing, clean , beautiful rooms
Bodde här 1 natt i mars 2020

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet
Crazy cool Art
The art and aesthetics of this place are incredible. I stayed here twice while in Ghana and booked two different types of rooms. The first time was a 1 bedroom. That was on the 2nd floor and MUCH quieter as the bed is on the second floor away from the hallway. Having the floors separated was a slight inconvenience for my quick time in the room as I frequently left things on the only table available (downstairs) or would forget to turn off the downstairs lights etc. Anyway, I didn't need that much space so booked the studio the 2nd time. These are located on the first floor only (per reception), and it's much louder on this floor (perhaps b/c more people book this type of room? Or b/c the bed is by the hallway? If you aren't noise sensitive the studio is great, but not much room for toiletries ladies. What this hotel lacks in functionality (more table space, bathroom shelves) it makes up for in decor. The cardio equipment was frustrating b/c if you stopped or didn't go fast enough then the screen turned off so to keep track of the time you would need to do so on your phone. The belt was also broken on the squat machine. If you don't stay here the place is worth visiting simply for the art though! I would stay again, but would book the 1 bedroom.
Bodde här 1 natt i mars 2020
Svar från Kwarleyz Residence 20 mars 2020
Dear Guest, Thank you for choosing us again as your preferred residence for your stay in Accra and taking time to review our property. We do apologize for the issues you had during your stay with us. We really appreciate your feedback to help us serve you better on your next stay with us. Kind Regards, Diana Amoah Guest Service

10/10 Fantastiskt

Cynthia, united states

Gillade: Renlighet
This place was awesome and I will be here again!!! My only complaint was the the checkout list prior to arrival was not accurate and the property tried to charge me coke products that were never there during my stay. Other than that it’s beautiful, just wish the ac would be a little colder. It felt really hot at times
Bodde här 1 natt i mars 2020
Svar från Kwarleyz Residence 20 mars 2020
Dear Cynthia, Thank you for staying with us and taking time to review our property. I am sorry for the issue you had during your stay with us, we really appreciate the feedback given to us to help us serve you better on your next stay with us. Best Regards, Diana Amoah Guest Service

10/10 Fantastiskt

Ishmael

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hospitality
Simply amazing
Bodde här 3 nätter i mars 2020
Svar från Kwarleyz Residence 17 mars 2020
Dear guest, Thank you for taking time out to review our property. I am elated to hear that you thoroughly enjoyed the Kwarleyz experience. I will be sure to share your feedback with the entire team and compliment them on a job well done. Thanks again and we look forward to welcoming you back very soon. Best Regards, Diana Amoah Guest Service

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kaku
Its so lovely
Bodde här 2 nätter i februari 2020
Svar från Kwarleyz Residence 11 mars 2020
Dear guest, Thank you for taking time out to review our property. I am elated to hear that you thoroughly enjoyed the Kwarleyz experience. I will be sure to share your feedback with the entire team and compliment them on a job well done. Thanks again and we look forward to welcoming you back very soon. Best Regards, Diana Amoah Guest Service

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Loved my stay. The staff are very friendly
Bodde här 1 natt i februari 2020
Svar från Kwarleyz Residence 5 mars 2020
Dear guest, Thank you for taking time out to review our property. I am elated to hear that you thoroughly enjoyed the Kwarleyz experience. I will be sure to share your feedback with the entire team and compliment them on a job well done. Thanks again and we look forward to welcoming you back very soon. Best Regards, Diana Amoah Guest Service

8/10 Bra

Alhassan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från Kwarleyz Residence 5 mars 2020
Dear guest, Thank you for taking time out to review our property. I am happy to hear that you enjoyed your stay with us. Thanks again and we look forward to serving you much better in the future. Best Regards, Diana Amoah Guest Service

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Awesome and beautiful
Bodde här 1 natt i februari 2020
Svar från Kwarleyz Residence 17 feb. 2020
Dear guest, Thank you for taking time out to review our property. I am elated to hear that you thoroughly enjoyed the Kwarleyz experience. I will be sure to share your feedback with the entire team and compliment them on a job well done. Thanks again and we look forward to welcoming you back very soon. Best Regards, Diana Amoah Guest Service

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Close to airport, modern facilities, spacious rooms, helpful staff! Will return.
Bodde här 3 nätter i januari 2020
Svar från Kwarleyz Residence 17 feb. 2020
Dear guest, Thank you for taking time out to review our property. I am elated to hear that you thoroughly enjoyed the Kwarleyz experience. I will be sure to share your feedback with the entire team and compliment them on a job well done. Thanks again and we look forward to welcoming you back very soon. Best Regards, Diana Amoah Guest Service

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love this hotel😍😍😍 super modern and it’s most def home away from home❤️
Bodde här 2 nätter i januari 2020
Svar från Kwarleyz 17 jan. 2020
Dear guest, Thank you for taking time out to review our property. I am elated to hear that you thoroughly enjoyed the Kwarleyz experience. I will be sure to share your feedback with the entire team and compliment them on a job well done. Thanks again and we look forward to welcoming you back very soon. Regards Diana Amoah Guest Services Agent