Dear Sherrie, Thank you for choosing our property for your recent stay and for taking the time to share your experience. We are delighted to hear that you enjoyed the picturesque views from your room. It brings us joy to know that these aspects of your stay added to your overall enjoyment. We understand the importance of catering to the diverse needs of our guests, and your feedback is invaluable in helping us improve our services. We look forward to welcoming you back for another memorable stay in the near future.Best Regards, Shangri-La Team

Dear Mark, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Shangri-La Resort. We hope to have the pleasure of doing so again on your next visit.Best Regards, Shangri-La Team

Dear Janet, Thank you for staying at Shangri-La Resort and for giving us a review. It is great to read you loved our facilities and had a great time at the golf course. Thank you once more for your kind review. Please come back and see us again soon! Best Regards, Shangri-La Team

Dear Robert, Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Shangri-La Resort; we hope to see you again soon. Best Regards, Shangri-La Team

Dear Amy, We are delighted you enjoyed your stay at Shangri-La Resort. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Best Regards, Shangri-La Team

Dear Mike, Thank you for the five-star review; your memories are our mission!Best Regards, Shangri-La Team

Dear Austin, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, Shangri-La Team

Dear Latisha, Please accept our gratitude for taking the time to review your stay at Shangri-La Resort. We are thrilled to read you loved not only our friendly service and amenities but also our well-kept property. We are delighted you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Best Regards, Shangri-La Team

Dear Logan, Thank you for taking the time to leave your review. We sincerely apologize for the maintenance issues you encountered during your time with us. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Ensuring the quality and functionality of our property is a top priority for us, and we greatly appreciate you bringing this to our attention. It is also disappointing to read about the issues you experienced at our front desk. Your comments will be shared with our team to prevent such incidents going forward. We hope to have another chance to show you the outstanding, seamless visit you deserve and that we are known for providing.Best Regards, Shangri-La Team

Dear Aja, Thank you for the review. We value your rating. However, please accept our apologies for the noise disturbances you while you were here. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to try and resolve any comfort issues, including relocation whenever possible. We are also sorry for the slow internet connectivity in your room. Our service provider has been made aware of the issue, and we thank you for bringing this to our attention. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Best Regards, Shangri-La Team

Dear Jackson, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Shangri-La Resort. We look forward to your return and wish you all the best with your future travels.Best Regards, Shangri-La Team

Dear Ava, We are thrilled you had an excellent stay at Shangri-La Resort, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Shangri-La Team

Dear William,Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our spotless property made for a memorable experience. Thank you for choosing Shangri-La Resort, and we hope to have the opportunity to welcome you back any time you are in the area.Best Regards, Shangri-La Team

Dear Stephanie,Thank you for choosing Shangri-La Resort and for your review. We are pleased you liked our calm property and had a comfortable time while you were here. We value your comments regarding our room upgrade and have taken note of them. We will also relay your comments about the toilet and shower to our concerned team members for their review and action. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards, Shangri-La Team

Dear Stacey,We are happy you chose Shangri-La Resort for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best Regards, Shangri-La Team

Dear Jaclyn,Thank you for choosing Shangri-La Resort. We are thrilled you loved everything about your visit, particularly our delicious food and location. Thank you again for your review. We look forward to your next visit!   Best Regards, Shangri-La Team

Dear Candice, We are pleased your stay was a fantastic one and want to thank you for your excellent rating. All of us at Shangri-La Resort look forward to your next visit. Best Regards, Shangri-La Team

Dear Edwin,Thank you for choosing Shangri-La Resort and for this outstanding review! We are thrilled you loved our well-kept property and had an enjoyable time while you were here. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Shangri-La Team

Dear Thomas, Thank you for the five-star review; your memories are our mission! We are glad to know that we met your expectations and that you enjoyed your time with us. It was a pleasure to host you, and we look forward to your return visit. Best Regards, Shangri-La Team

Dear Donita, Thank you for choosing Shangri-La Resort and for your excellent rating. We are thrilled to read that you thoroughly enjoyed our well-kept property along with a restful night's sleep in our fresh and comfortable accommodations. We appreciate you mentioning our courteous colleagues. We are grateful for all your feedback and look forward to the opportunity to be of service again in the near future.Best Regards, Shangri-La Team

Dear Jared, Thank you for taking a moment to share your experience. While we are glad you liked some aspects of your visit and the amazing views, we apologize that you were inconvenienced by the noise from other guests. We understand your frustration, and we are grateful for your patience. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Best Regards, Shangri-La Team

Dear John, Thank you for staying with us and for writing a review. We apologize for the inconvenience you experienced during your stay. We regret the cleanliness issues in your room and the delay in addressing them due to the unavailability of cleaning staff. We also apologize for the non-functional phones, lack of information about the hotel facilities, and the inconvenience of having to travel to Grove, Oklahoma, where options were limited. Your feedback is invaluable, and we are actively working to address these issues to enhance the overall guest experience. We appreciate your patience and hope to have the opportunity to better serve you in the future.Best Regards, Shangri-La Team

Dear Ben, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Shangri-La Resort. We look forward to your return and wish you all the best with your future travels.Best Regards, Shangri-La Team

Dear Henry, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Shangri-La Resort.Best Regards, Shangri-La Team

Dear Debra, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Shangri-La Resort, and we look forward to welcoming you back soon.Best Regards, Shangri-La Team

Dear Adrian, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Shangri-La Resort. If you have any specific feedback or suggestions to share, please feel free to reach out to us. We look forward to welcoming you back on your next visit.Best Regards, Shangri-La Team

Dear Angela, Thank you for staying with us and for writing a review. We apologize for the inconvenience you experienced during your stay at our hotel. We understand that you were expecting breathtaking views and were disappointed to have your room facing air conditioning units. We strive to provide our guests with a memorable and enjoyable stay, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable, and we will take it into consideration to improve our room assignment process and ensure our guests have a more pleasant stay in the future. Thank you for sharing your thoughts, and we hope to have the opportunity to host you again and provide you with a more satisfying experience.Best Regards, Shangri-La Team

Dear Leslie, We are happy to hear that you found our property beautiful and enjoyed the peaceful lakefront location with its attractive architectural design. Having said that, we apologize for the inconvenience you experienced with the room allocation on the second floor, and we understand your frustration. We appreciate your feedback and will share this with the appropriate individuals as we plan for the future. We are also sorry for the delay and miscommunication at our in-house restaurant, and we understand how this can be frustrating. We value your comments, as they help us improve our services and ensure a better experience for our guests. We appreciate your visit and hope you will consider giving us another opportunity to exceed your expectations in the future.Best Regards, Shangri-La Team

Dear Maria, Thank you for choosing Shangri-La Resort and for your fantastic review. It is very kind of you to recognize our devoted staff for their service. We are also happy you found our resort beautiful. We appreciate you recommending us to fellow travelers and look forward to having you as our guest again soon. Best Regards, Shangri-La Team

Dear Tara, It was a pleasure receiving your fantastic rating for Shangri-La Resort. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Best Regards, Shangri-La Team

Dear Brad, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Shangri-La Resort, and we look forward to welcoming you again soon.Best Regards, Shangri-La Team

Dear Richard, We are delighted to hear that you had a truly relaxing stay at Shangri-La Resort. Providing our guests with a serene and enjoyable experience is our top priority, and we are thrilled to know that we succeeded in making your visit comfortable and peaceful. Our dedicated team works tirelessly to ensure that every aspect of your stay meets your expectations, from the comfort of our accommodations to the quality of our services. We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back for another rejuvenating stay in the near future. Thank you for choosing our hotel for your recent getaway.Best Regards, Shangri-La Team

Dear Jewell, Thank you for staying with us at the Shangri-La Resort. We are pleased to see your gracious rating, but we are sorry for missing the mark with some of our services while you were here. We are grateful for your feedback and will use your comments to serve you better moving forward. We hope to have another chance to welcome you back to the perfect stay you deserve. Best Regards, Shangri-La Team

Dear Darlene, We want to thank you for choosing to stay with us at Shangri-La Resort. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. We also appreciate you mentioning how our warm hospitality made a great first impression. It would be an honor to host you again when you return to our city. Have a wonderful day, and travel safely.Best Regards, Shangri-La Team

Dear RUSSELL, It was a pleasure having you as our guest at Shangri-La Resort. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you and your wife again soon.Best Regards, Shangri-La Team

Dear Dacia, Thank you for choosing Shangri-La Resort and for taking the time to post your review. We are delighted to know how much you loved our clean accommodations, friendly service, and refreshing pool. We are always striving for excellence, so your feedback is especially nice to read. We value your business and look forward to having the privilege of hosting you again.Best Regards, Shangri-La Team

Dear Wayne, Thank you for the 5-star rating and for being our guest at Shangri-La Resort. We are glad overall you had a pleasant stay. However, we regret not meeting all of your expectations and appreciate your patience. We look forward to welcoming you back soon.Best Regards, Shangri-La Team

Dear Jeffrey, We are pleased you chose Shangri-La Resort for your recent visit to our area. We are thrilled that you loved our resort and that the breathtaking views helped to energize your stay. Thank you for being our guest, and we look forward to a future visit.Best Regards, Shangri-La Team

Dear Scott,Thank you for staying at Shangri-La Resort and for your kind rating. We are pleased you had a wonderful stay at our historic property and were delighted with our exceptional service, delicious cuisine, and convenient location. However, we sincerely apologize for the housekeeping issue you encountered. Our team is committed to providing guests with clean and comfortable accommodations, and we have addressed this matter internally. We also understand your concern regarding the presence of bugs in your room, and we want to assure you that we regularly conduct pest control treatments. We will work closely with our provider to prevent this from happening again. We hope you will consider staying with us again during your next visit to the area. We would be delighted to offer you the exceptional hospitality that you deserve. Best Regards, Shangri-La Team

Dear Chris, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our property, with spectacular amenities and accommodations, made for a memorable experience. Thank you for choosing Shangri-La Resort, and we look forward to welcoming you and your friends soon.Best Regards, Shangri-La Team

Dear Clayton, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Shangri-La Resort; we hope to see you again soon. Best Regards,Shangri-La Team

Dear Rhiannon, Thank you for reviewing your stay at Shangri-La Resort. We are pleased to read how happy you were with your visit. Providing an exceptional stay to every guest is what we strive for every day. We hope to welcome you back soon for another enjoyable visit.Best Regards, Shangri-La Team

Dear Bruce, Thank you for choosing Shangri-La Resort. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Best Regards,Shangri-La Team

Dear Crystal, It was a pleasure having you as our guest at Shangri-La Resort. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Shangri-La Team

Dear Ashley, We are glad you enjoyed your time at Shangri-La Resort. Thank you for your nice rating, and we look forward to your next visit.Best Regards, Shangri-La Team

Dear Jennifer, It was a pleasure having you as our guest at Shangri-La Resort. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Shangri-La Team

Dear Brenda, Thank you so much for the perfect rating of your time at Shangri-La Resort. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Best Regards, Shangri-La Team

Dear Kim, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Best Regards, Shangri-La Team

Dear Roni, We appreciate your gracious rating about your stay at Shangri-La Resort. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards, Shangri-La Team

Dear Frank, Thank you for your review and for confirming that our hotel is a great choice for families. Guests love that we offer plenty of fun features for kids and great amenities for adults. Our team works hard to deliver friendly service to all our guests, and we appreciate your kind comments. Thank you again for taking the time to write about your stay at the Shangri-La Resort, and we look forward to your return visit.Best Regards, Shangri-La Team