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Recensioner av Bahia Principe Grand Tulum - All Inclusive

4 out of 5
Bahia Principe Grand Tulum - All Inclusive
Crta Chetumal - Cancun Km 250, Akumal, QROO

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 757 av 1360 recensioner" "
8 - Bra i betyg. 305 av 1360 recensioner" "
6 - Okej i betyg. 149 av 1360 recensioner" "
4 - Dåligt i betyg. 70 av 1360 recensioner" "
2 - Väldigt dåligt i betyg. 79 av 1360 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
11/2023
Hotell för stora familjer och kompisgäng. Stora avstånd. Ok mat men inte mycket till variation. Väldigt trevligt bemötande från personalen.
Bodde här 6 nätter i november 2023
Svar från Online Reputation 14 nov. 2023
Kära gäst, Vi är glada att veta att du har tillbringat en trevlig semester på vårt hotell, vi tackar dig för att du valde oss och för att du delar med dig av dina ord och iakttagelser genom detta viktiga medium. Vänliga hälsningar!

10/10 Fantastiskt

Catherine

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 10 nätter i oktober 2023
Svar från Online Reputation 9 nov. 2023
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

2/10 Väldigt dåligt

Jonas

Reste i grupp
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet, personal och service och rummets bekvämlighet
Välj inte detta hotellet
oerhört otrevlig personal i receptionen. Ens egna tid är inte värt någonting på detta hotellet och svaret är alltid en axelryckning. nonchalans och arrogans är nyckelorden för att beskriva detta hotell. Väl ett annat hotel med ett bättre läge.
Bodde här 5 nätter i februari 2022
Svar från Online Reputation 8 feb. 2022
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. It is a pity that we have not exceeded your expectations; accept our sincere apologies, it certainly does not reflect the commitment and the quality that we have exhibited for many years. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards, Irma Ramos Bahia Principe Grand Tulum.

8/10 Bra

Lucette

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was nice. It was hard to get into the specialty restaurants. They were all booked. Taking back the bird and animal running in the buffet cast. The gym was under construction. Other than that hotel was very nice people nice. The food was good. I wish I had known you can go to the other restaurants in the other properties before the end of my trip. I did not get that information upon check in. Yeah
Bodde här 6 nätter i april 2024

8/10 Bra

Maria, Yonkers

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you are looking to be secluded, then this is the place for you. It is a very nice, large property and I love the fact that you can move between their sister resorts. But honestly, if it wasn’t for that, I am not sure if I would have enjoyed it here as much.
Bodde här 7 nätter i april 2024
Svar från Online Reputation 2 maj 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Bra

kevin

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bahia Principe Grand Tulum was a beautiful resort to stay, we upgraded our room and the only issue was we couldnt use the jet tub since the drain plug wasnt working and a door issue which they fixed promptly. It is a very large resort so any room requests such as towels, water typically didnt happen when requested. Besides that the resort itself was fantastic, the kids club must have been great since our kids didnt want to leave. A few people that stood out to make our experience that much better was Yoda part of the entertainment team and Hugo from the Tequila Mexican restaurant.
Bodde här 6 nätter i april 2024
Svar från Online Reputation 2 maj 2024
Dear Guest:We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 Fantastiskt

Daniela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lugar tranquilo, ameno, la comida muy bien, servicio y trato amable
Bodde här 3 nätter i april 2024
Svar från Online Reputation 2 maj 2024
Estimada Huésped, Queremos agradecerle enormemente por compartir con nosotros sus comentarios con respecto a su reciente estancia, realmente fue un deleite el haber sido su anfitrión y esperamos que nuestros servicios y equipo de trabajo estuvieran a la altura de sus expectativas. Saludos cordiales de la Riviera Maya,

2/10 Väldigt dåligt

Zulyanette

Reste i grupp
Gillade inte: Renlighet, personal och service och bekvämligheter
El servicio al cliente fue pésimo.
Bodde här 5 nätter i april 2024
Svar från Online Reputation 2 maj 2024
Estimado huésped: En primer lugar, me gustaría agradecerle sus comentarios detallados sobre su reciente estadía en nuestro complejo hotelero. Es una pena que no hayamos superado sus expectativas. Esperamos tener la oportunidad de cambiar tu percepción en el futuro. ¡¡¡Saludos !!!

10/10 Fantastiskt

Joseph

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall very satisfied with the property. Many different areas to spend the day at depending on what mood and vibe you are looking for. Lots of activities during the day and night around the pool and in the theater. Buffet was very good. Lots of options for breakfast, lunch, and dinner. A la carte dinners lacked a bit. Expected more from the Mediterranean restaurant. Japanese and the Grande Tortuga were average. Definitely felt safe walking around and staff always made us feel welcomed. Would definitely recommend this property.
Bodde här 6 nätter i april 2024
Svar från Online Reputation 30 apr. 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

10/10 Fantastiskt

Ana

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very large all inclusive resort with lots of activities excellent entertainment staff and great food
Bodde här 4 nätter i april 2024
Svar från Online Reputation 29 apr. 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Fantastiskt

JALAWAR

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very polite staff buffet was good transportation around the resorts was good
Bodde här 7 nätter i april 2024
Svar från Online Reputation 28 apr. 2024
Dear Guest: We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 Fantastiskt

Adrian

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The place was great and food was ok
Bodde här 5 nätter i april 2024
Svar från Online Reputation 28 apr. 2024
Dear guest, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 Bra

Pio

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Shows weddings
Bodde här 6 nätter i april 2024
Svar från Online Reputation 28 apr. 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

6/10 Okej

Beverly

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Check in process took forever. We were unable to get any dining reservations that we were interested in, and the beach area in our location was all rocks, we were not able to get in the water at all at the Tulum location.
Bodde här 7 nätter i april 2024
Svar från Online Reputation 25 apr. 2024
Dear guest,First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It is a pity that we have not exceeded your expectations. We hope to have the opportunity to change your perception in the future.Regards !!!

10/10 Fantastiskt

Erandi

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The food and service from the staff was amazing.
Bodde här 8 nätter i april 2024
Svar från Online Reputation 25 apr. 2024
Dear Guest,We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.Have a nice day!

10/10 Fantastiskt

Tyra

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing staff!
Bodde här 7 nätter i april 2024
Svar från Online Reputation 24 apr. 2024
Dear guest, Thank you for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 Fantastiskt

Stephen

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Pools were a lot of fun, food was great and staff was super helpful
Bodde här 5 nätter i mars 2024
Svar från Online Reputation 23 apr. 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

6/10 Okej

Dorah

Reste med familj och småbarn, Reste med sin partner
Gillade: Bekvämligheter
The property itself was stunning. Housekeeping and wait service were fantastic (particularly Emanuel at the buffet). However, when we first arrived, the check-in clerks were unfriendly and unhelpful. Certain things I'd like to clarify for others so they may make an informed decision before booking in Bahia. It's a massive complex with three properties, each with a levels. The lowest level is Coba (which has a terrific water park and several decent restaurants), the middle is Tulum, and the highest is Akumal. The water parks for kids are incredible and are definitely the resort's highlight. On a side note, the beach isn't particularly swimming-friendly. Sand area is small, with a rocky entrance. We went with my mother-in-law, who is in her 70s, and my three-year-old kid, and they put us on the third floor. Normally, I would not have thought to request that my room be floor accessible, but the resort does not have elevators. So after the first night, she was unable to get up and down the stairs. The air conditioner in our room also broke the first night we were there, making for a tough first night. So, after dealing with the front desk, saying they can't assist me with either of my complaints. The supervisor, Rodolfo, was helpful and was able to convert our 2 reserved rooms into floor level. The hotel only allows 1 meal reservation for every 2 days of stay. This information is significant because the hotel's rooms and amenities are not clearly described.
Bodde här 5 nätter i april 2024
Svar från Online Reputation 22 apr. 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 Bra

Katie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great first stay at an all inclusive, staff mentioned the carts would be around a lot more often then they were.
Bodde här 7 nätter i april 2024
Svar från Online Reputation 22 apr. 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Fantastiskt

Tina

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful staff, beautiful scenery. All around great.
Bodde här 3 nätter i april 2024
Svar från Online Reputation 21 apr. 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Fantastiskt

Stephen

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best all inclusive of several I have visited in Cancun/Tulum area. Well trained friendly staff. No lines for dining, drinks or other activities. Rooms extremely well maintained and updated. Pool options great for both adults with swim up bar and entertainment and kids with slides and no pool bar. Air conditioning excellent. Cute little mammals wandering property grounds. Will go back with family
Bodde här 5 nätter i april 2024
Svar från Online Reputation 19 apr. 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

8/10 Bra

Angel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All good.
Bodde här 4 nätter i april 2024
Svar från Online Reputation 15 apr. 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Fantastiskt

Camille

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a beautiful place to stay a full week in. The staff was very friendly! We especially loved Daniel’s service from Yucatan buffet.
Bodde här 7 nätter i april 2024
Svar från Online Reputation 15 apr. 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

8/10 Bra

Nolita

Gillade: Renlighet, personal och service och bekvämligheter
Staff were great. The property is large and spreads out over three hotel properties whicc can be confusing.
Bodde här 6 nätter i april 2024
Svar från Online Reputation 15 apr. 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

10/10 Fantastiskt

Amanda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great resort !
Bodde här 7 nätter i april 2024
Svar från Online Reputation 14 apr. 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Bra

francois

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Très agréable Spectacle non renouvelé depuis des années Très beau site et personnel merveilleux
Bodde här 6 nätter i april 2024
Svar från Online Reputation 14 apr. 2024
Cher invité, Nous sommes heureux de lire que vous avez passé de bonnes vacances avec nous en profitant de tous nos services. Cordialement !!!

10/10 Fantastiskt

Stephen

Bodde här 3 nätter i april 2024
Svar från Online Reputation 2 maj 2024
Thank you for the 5-star review! We look forward to your next visit!Best regards!

6/10 Okej

Larissa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thank you for asking. My experience with Bahía Príncipe Grand Tulúm was absolutely great. I can’t say the same about my booking with Expedia. The problem was my transportation from Cancun Airport to the resort and back. It was not clear on the Expedia website during a booking process that I need to book my transportation separately. During my previous all-inclusive trips to Mexico with other companies, I never encountered into that kind of problems. The transportation always was included. That problem has caused me a significant emotional distress at the Cancun Airport and additional cost for a private taxi. I also didn’t feel safe giving the recent warning about American and Canadian tourists kidnapped in Cancun area. Also, there was no Expedia representative at the Bahía Príncipe Grand Tulúm or other Bahía Príncipe resorts. Thanks one of tour agents of the resort who helped me with transportation back to the Cancun Airport on my way back home.
Bodde här 10 nätter i mars 2024
Svar från Online Reputation 12 apr. 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

10/10 Fantastiskt

Mark

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The kids club was great for our son and gave us some time to ourselves. The staff was amazing and he loved it there. The resort was well laid out and our room was nice. The buffet was amazing and the themes shifted so it was different.
Bodde här 6 nätter i mars 2024
Svar från Online Reputation 12 apr. 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

6/10 Okej

Meghan

Reste med familjen
Gillade: Renlighet
The property was nice. We were not able to make reservations at the restaurants.
Bodde här 4 nätter i mars 2024
Svar från Online Reputation 12 apr. 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Bra

Mary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely place. Would return. A couple of areas they could improve on.
Bodde här 7 nätter i mars 2024
Svar från Online Reputation 10 apr. 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Bra

Jocelyn

Bodde här 7 nätter i mars 2024
Svar från Online Reputation 29 apr. 2024
Dear guest, Thank you for taking the time to shere your experience with us.Kind regards!

10/10 Fantastiskt

Caytlon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had such a great time!! Such a nice resort! The Al a cartes were all AMAZING!
Bodde här 8 nätter i mars 2024
Svar från Online Reputation 9 apr. 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

6/10 Okej

Warren Tyler

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The buffet variety is honestly bad. The same stuff everyday, the staff were great but the food choice and quality were poor
Bodde här 7 nätter i mars 2024
Svar från Online Reputation 8 apr. 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Fantastiskt

Scott

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i mars 2024
Svar från Online Reputation 7 apr. 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Fantastiskt

Olga, Miramar

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wow! What a Great experience from the Luis in from desk, Erick, and Marco entertainment all the time they learn our names help us all the time and the girls on the spa Pilar and all of them were speechless with the service! I can't wait to go back 😍
Bodde här 4 nätter i mars 2024
Svar från Online Reputation 2 apr. 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

2/10 Väldigt dåligt

Pratik

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
This was a terrible experience. They provide the most basic rooms. The rooms are tiny and dirty. They were not honoring any of the VIP benefits including room upgrades, not premium services. I am very disappointed and I will rethink booking using Expedia going forward as hotels are not honoring VIP benefits.
Bodde här 4 nätter i mars 2024
Svar från Online Reputation 2 apr. 2024
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It is a pity that we have not exceeded your expectations. We hope to have the opportunity to change your perception in the future.Regards !!!

8/10 Bra

Beverly, Fleetwood

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone was super friendly and all requests were handled promptly. Resort was beautiful and clean.
Bodde här 6 nätter i mars 2024
Svar från Online Reputation 2 apr. 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Fantastiskt

Felipe carlos

Bodde här 4 nätter i mars 2024
Svar från Online Reputation 22 apr. 2024
Estimado Huésped: Nos alegra leer que tuvo unas magníficas vacaciones con nosotros. Saludos cordiales!!!

10/10 Fantastiskt

Nicole Elizabeth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a great all inclusive resort for our family, with many food options/bars everywhere, mulitple pools, and entertainment. The room was spacious and kept very clean daily. It was easy to get extra blankets or whatever we needed (e.g., more drinks for fridge delivered when we asked at front desk). We were on the main floor in building 8 (room 0804) so it was easy to walk anywhere or catch a trolly. The beach was easily accessible and both pool and beach had lounge chairs but be sure to secure it early as finding one mid day is near impossible. They also could have more umbrella options as it was quite hot the days we didn't have shade. Staff were very friendly and helpful (most of them anyway!). Good location for getting to Xel-ha park and Tulum ruins.
Bodde här 7 nätter i mars 2024
Svar från Online Reputation 2 apr. 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

10/10 Fantastiskt

Evelyn Louise

Reste med familjen
Gillade: Bekvämligheter
We just spent a week at the resort with our five children and their families and had the time of our lives!!! The resort is very Grande! Clean and well kept. The food and entertainment was f
Bodde här 7 nätter i mars 2024
Svar från Online Reputation 1 apr. 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

8/10 Bra

Ryan

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Super safe and convenient
Bodde här 6 nätter i mars 2024
Svar från Online Reputation 1 apr. 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

2/10 Väldigt dåligt

Ranki

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Online Reputation 21 apr. 2024
Dear Guest, . It is a pity that we have not exceeded your expectations; accept our sincere apologies, it certainly does not reflect the commitment and the quality that we have exhibited for many years. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our services. Regards !!!

10/10 Fantastiskt

Garrett

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great family stay. The two bedroom suite was a big selling point. We were much closer to beach and pools than we expected for a mid/large resort. I have stayed at 4 Mexican resorts. BP Grand Tulum is not perfect but we felt it was very good for the value. If you see my 5 stars it is based on understanding expectations. If you read negative reviews it has more to do with customers wanting a 5 star resort for four star prices. These guys do everything they can to make your stay nice but the fact is there are just too many people staying compared to staff to attend to you every second of the day. In the meantime, you get great service if you want it but if you are in a tizzy about getting a beer or drink in a hurry, there are plenty of options for bars or self service. You have to go out of your way to not enjoy yourself.
Bodde här 6 nätter i mars 2024
Svar från Online Reputation 31 mars 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

6/10 Okej

Kenneth Jeffrey

Reste med sin partner
Was there in March during spring break and the kids were consuming to much liquor and puking in the pool and just being out of control
Bodde här 9 nätter i mars 2024
Svar från Online Reputation 31 mars 2024
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It is a pity that we have not exceeded your expectations; accept our sincere apologies, it certainly does not reflect the commitment and the quality that we have exhibited for many years. All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our services. Regards !!!

8/10 Bra

MARTA

Bodde här 5 nätter i mars 2024
Svar från Online Reputation 18 apr. 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

6/10 Okej

Carlos Ernesto

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It was ok. Expedia has it that they do room service. But the hotel does not. Thats false advertisement.
Bodde här 3 nätter i mars 2024
Svar från Online Reputation 27 mars 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

10/10 Fantastiskt

Chantal

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was extremely friendly and helpful. Rooms were very clean and property is very well maintained.
Bodde här 7 nätter i mars 2024
Svar från Online Reputation 27 mars 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Fantastiskt

Debra

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
The different pools thaught there was not a lot of service staff by the pools and around the beach
Bodde här 7 nätter i mars 2024
Svar från Online Reputation 25 mars 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Fantastiskt

Rafael guzman

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall this resort is wonderful to visit the staff very cordial very clean very beautiful gretel and cristian erick the master of ceremony all the music animators excellent...angel chef from coba peru/Japanese restaurant very professional and attentive also we love the tequila restaurant 10
Bodde här 7 nätter i mars 2024
Svar från Online Reputation 25 mars 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!