Hotel staff --nor anyone, for that matter-- were nowhere to be seen when we arrived, but the management was available via a phone in the reception area, and they told us to come back later. We explored the very pleasant town of Akureyri, which is just a short drive away, and when we returned, the owner's son greeted us and engaged us in friendly conversation during the check in process. The accommodations were clean and comfortable. There was a common area with a kitchen, adjacent laundry room, and an observation deck that overlooks the stunning Eyjafjörður. I would love to stay there again.