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Recensioner av TOP Ayla Grand Hotel

5 out of 5
TOP Ayla Grand Hotel
Othman Bin Affan Street, PO Box 222094, Al Ain

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 80 av 133 recensioner" "
8 - Bra i betyg. 35 av 133 recensioner" "
6 - Okej i betyg. 8 av 133 recensioner" "
4 - Dåligt i betyg. 5 av 133 recensioner" "
2 - Väldigt dåligt i betyg. 5 av 133 recensioner" "

9,2/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect stay
Amazing stay. Rooms are very clean, big and well equipped. Staff is very helpful and hospitable. Perfect place for a peaceful and comfortable stay.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location nice pool
Very friendly staff and great location near the oasis. Good breakfast and a nice rooftop pool with snacks.
Bodde här 2 nätter i januari 2024

8/10 Bra

Jyrki

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Githu, Mississauga

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Real nice hotel, everything looks new, clean and well maintained. Staff are very friendly. It is basically right across Al Ain mall which means you have pretty much everything you need nearby without even driving. I would stay here again.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great experience
Very difficult to find any fault with this hotel. Maybe better training of the breakfast staff. None of them understood how to make a tradition English cup of tea., but that is a minor issue. We enjoyed every minute of our stay. We would love to stay there again. Keep up the high standards!
Bodde här 6 nätter i oktober 2023

4/10 Dåligt

Mireille

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel, but service very very bad. Had to ask for housekeeping everyday, and the airco was defect, they repaired it for 5 times but was still dwfect i havent been sleeping for 6 nights. Same with the water, only cooking hot water in the bathroom. Service really bad. Do not recomend.
Bodde här 9 nätter i oktober 2023

10/10 Fantastiskt

Oladoyin, Springfield

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice
Bodde här 6 nätter i oktober 2023

4/10 Dåligt

Mahmoud

Reste med familjen
Gillade inte: Renlighet och personal och service
Really disappointed with our experience at Ayla Grand Hotel. We found black and red mould in the bathroom (around the shower, bath and bathroom fittings) and a dirty scum around the bath plug - we raised this with a lady on reception who said she would arrange for someone to clean it whilst we were out, we returned and the bathroom was exactly as it was when we left. The room lacks the basic amenities that you would expect in a 5* hotel (for example; bath robe, coffee machine, conditioner, smart/streaming TV and an iron that steams). We were staying with our baby son, and the glass protection on the bedside tables were not secured and nearly fell on my son when lightly knocked - this is really unsafe. Ayla Grand has also clearly cut costs where possible, poor workmanship is evident - one sign of this was the bathroom sink which was nearly unusable due to the faucet being too short for the size of the sink. I’m concerned as we’re due to return to the hotel later this week, and I’d like to speak to someone from the management team to ensure that our experience is at least slightly improved.
Bodde här 3 nätter i oktober 2023

8/10 Bra

Ameena

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

LUIS FERNANDO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Recomendable con entusiasmo.
Un magnifico hotel en Al Ain de acuerdo a las 5 estrellas que tiene.
Bodde här 2 nätter i februari 2023
Svar från Ayla Grand Hotel 25 feb. 2023
Greetings from Ayla Hotels & Resorts!Thank you for sharing the scores as per the experienced services at our hotel.We are pleased that our team members managed to make your stay memorable.We look forward to welcoming you back.Best Regards,

10/10 Fantastiskt

Louise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel, highly recommended
Great place, comfortable bed and large pleasant bathroom with all ammenities
Bodde här 1 natt i januari 2023
Svar från Ayla Grand Hotel 21 jan. 2023
Dear Ms. Louise,Thank you for sharing the scores as per the experienced services at our hotel.We are pleased that our team members managed to make your stay memorable.We look forward to welcoming you back.Best Regards,

10/10 Fantastiskt

John

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Closeness to shopping, quiet location, great services
Bodde här 4 nätter i november 2022
Svar från Ayla Grand Hotel 17 dec. 2022
Dear valuable guest,First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Grand Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Best regards,

10/10 Fantastiskt

KHARDIATA

8/10 Bra

Jawhara

Bodde här 1 natt i maj 2022
Svar från Ayla Grand Hotel 29 okt. 2022
Dear valuable guest,Thank you for sharing the scores as per the experienced services at our hotel.We are pleased that our team members managed to make your stay memorable.We look forward to welcoming you back.Best Regards,

8/10 Bra

Batool

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
My stay at Ayla grand
It is more of a 4-star standard. The suite was nice. The hotel did not have an adaptor with lots of discussions and talking to the manager an adaptor was provided. Empty plates and cutlery are provided at a cost.
Bodde här 1 natt i september 2022
Svar från Ayla Grand Hotel 10 sep. 2022
Dear valuable guest,Thank you for sharing the scores as per the experienced services at our hotel.We are pleased that our team members managed to make your stay memorable.We look forward to welcoming you back.Best Regards,

10/10 Fantastiskt

Jamal

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Ayla Grand Hotel 11 aug. 2022
Dear Mr. Jamal, Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

10/10 Fantastiskt

Mariam

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Ayla Grand Hotel 30 juli 2022
Dear Mr. Saif, Thank you for your comment. We are very sorry to know that your experience was not up to your expectations. We have noted your remarks to prevent reoccurrence in the future. Hope to see you soon. Best Regards,

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och rummets bekvämlighet
So bad check in
Check in staff so so so bad. This is not 5 star hotel this is -5 star hotel.
Bodde här 1 natt i juni 2022

8/10 Bra

Jamal

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2022
Svar från Ayla Grand Hotel 4 juni 2022
Dear Mr. Jamal, Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

8/10 Bra

Jamal

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
رائعه
Bodde här 1 natt i maj 2022
Svar från Ayla Grand Hotel 28 maj 2022
Dear Mr. Jamal, Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

6/10 Okej

Dustin

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
The stay ok but the receptionist people wasn't that friendly and when I wanted my fiance's sisters and her brother in laws to stop by to visit they told me that only two guests at a time. I felt like they were treating me and my future wife and family badly. They told either i could have two guests or my fiance and I would have to check out right than and there!!!
Bodde här 5 nätter i april 2022
Svar från Ayla Grand Hotel 30 apr. 2022
Dear Mr. Dustin, Thank you for your comment. We are very sorry to know that your experience was not up to your expectations. We have noted your remarks to prevent reoccurrence in the future. Hope to see you soon. Best Regards,

10/10 Fantastiskt

Shaimaa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The best place to stay in Al Ain !
Bodde här 2 nätter i april 2022
Svar från Ayla Grand Hotel 30 apr. 2022
Dear Ms. Shaimaa, Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

6/10 Okej

Hassan

Affärsresenär
Gillade inte: Renlighet och personal och service
I arrived on checkout date at 12:00 and informed the receptionist to check my
Bodde här 3 nätter i mars 2022
Svar från Ayla Grand Hotel 26 mars 2022
Dear valuable guest, Please note that your comment is not showing entirely. Please email us at gro.grand@aylahotel.com, we will be pleased to answer you back. Best Regards,

10/10 Fantastiskt

Sahel

Bodde här 3 nätter i februari 2022
Svar från Ayla Grand Hotel 5 mars 2022
Dear valuable guest, Greetings from Ayla Hotels & Resorts! Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

8/10 Bra

Sahel

Bodde här 1 natt i februari 2022
Svar från Ayla Grand Hotel 5 mars 2022
Dear valuable guest, Greetings from Ayla Hotels & Resorts! Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

6/10 Okej

Reina

Bodde här 1 natt i februari 2022

8/10 Bra

Krista

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 9 nätter i februari 2022
Svar från Ayla Grand Hotel 19 feb. 2022
Dear guest, Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

10/10 Fantastiskt

Hilal

Reste i grupp, Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2022
Svar från Ayla Grand Hotel 5 feb. 2022
Dear Guest, Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2021
Svar från Ayla Grand Hotel 10 dec. 2021
Dear Guest, Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

10/10 Fantastiskt

JOSEPH

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Recommended
Outstanding location
Bodde här 4 nätter i november 2021
Svar från Ayla Grand Hotel 23 nov. 2021
Dear Guest, Thank you for sharing your feedback with us. Hope to see you soon. Best Regards,

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Ayla Grand Hotel 10 nov. 2021
Dear Ms. Amna, Thank you for your comment. As discussed on the phone, we are very sorry to know that your experience was not up to your expectations. We have noted your remarks to prevent reoccurrence in the future. Hope to see you soon. Best Regards,

10/10 Fantastiskt

Hamdan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2021
Svar från Ayla Grand Hotel 30 okt. 2021
Dear Mr. Hamdan, Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

10/10 Fantastiskt

JUNHO

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Strongly Recommend
All the thing is good... Strongly recommend this hotel if you visit Al Ain.
Bodde här 3 nätter i oktober 2021
Svar från Ayla Grand Hotel 22 okt. 2021
Dear Guest, Thank you for sharing your feedback with us. Hope to see you soon.

8/10 Bra

Abdelrahman

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2021
Svar från Ayla Grand Hotel 11 okt. 2021
Dear Mr. Abdelrahman, thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards,

10/10 Fantastiskt

Nidhal

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It s an amazing hotel! I just haad to go out to find dinner.. But everything else was perfect!
Bodde här 1 natt i oktober 2021
Svar från Ayla Grand Hotel 11 okt. 2021
Dear Mr. Nidhal, thank you for this very kind review of our hotel and we look forward to serving you again in the future. However, please note that we serve international food in our 2 restaurants located on the 6th floor and in the loby. Best regards,

8/10 Bra

joseph

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2021
Svar från Ayla Grand Hotel 29 sep. 2021
Dear Guest, Thank you for sharing your feedback with us. Hope to see you soon.

10/10 Fantastiskt

James

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel Ayla Grand review
The place was amazing. Excellent services, super clean, the spa was very good, and the price was exceptional. I will for sure stay there again when i go back.
Bodde här 13 nätter i augusti 2021
Svar från Ayla Grand Hotel 29 sep. 2021
Dear Guest, Thank you for sharing your feedback with us. Hope to see you soon.

10/10 Fantastiskt

Fahad

Bodde här 1 natt i september 2021
Svar från Ayla Grand Hotel 29 sep. 2021
Dear Guest, Thank you for sharing your feedback with us. Hope to see you soon.

8/10 Bra

Muth

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good
Bodde här 2 nätter i juni 2021
Svar från Ayla Grand Hotel 28 juni 2021
Dear Mr. Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Grand Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Best regards,

10/10 Fantastiskt

Ali

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2021
Svar från Ayla Grand Hotel 18 juni 2021
Dear Mr. Ali, Greetings from Ayla Hotels & Resorts! Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

10/10 Fantastiskt

Rehab

Bodde här 2 nätter i juni 2021
Svar från Ahmed Morshed - Front Office Manager 15 juni 2021
Dear Rehab First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Grand Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Thank you Ahmed Morshed Front Office Manager

10/10 Fantastiskt

michel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best hotel to stay in al Ain
Amazing stay ,very helpful staff from receptionist till room service special thanks to Inas at the reception with the booking despite hotel fully booked
Bodde här 1 natt i maj 2021
Svar från Ayla Grand Hotel 23 maj 2021
Dear Mr. Michel, First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Grand Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Best regards,

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
No personal kits at the room poor hospitality and staff
Bodde här 1 natt i maj 2021
Svar från Ayla Grand Hotel 24 maj 2021
Dear Guest, Thank you for your comment. We are very sorry to know that your experience was not up to your expectations. We have noted your remarks to prevent reoccurrence in the future. Please contact us on gro.grand@aylahotels.com to share more with us regarding your stay. Hope to see you soon. Best Regards,

10/10 Fantastiskt

Oleg

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Second time there
Best hotel in al ain
Bodde här 3 nätter i maj 2021
Svar från Ayla Grand Hotel 23 maj 2021
Dear Mr. Oleg, First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Grand Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Best regards,

10/10 Fantastiskt

Noora

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i mars 2021
Svar från Ayla Grand Hotel 23 maj 2021
Dear Ms. Noura, Greetings from Ayla Hotels & Resorts! Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

10/10 Fantastiskt

Noora

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i mars 2021
Svar från Ayla Grand Hotel 23 maj 2021
Dear Ms. Noora, Greetings from Ayla Hotels & Resorts! Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards,

4/10 Dåligt

Omar

Reste med familjen
Gillade inte: Personal och service och rummets bekvämlighet
Bodde här 3 nätter i mars 2021
Svar från Ayla Grand Hotel 24 maj 2021
Dear Mr. Omar, Thank you for your comment. We are very sorry to know that your experience was not up to your expectations. Please contact us on gro.grand@aylahotels.com to share more about your stay with us. Hope to see you soon. Best Regards,

10/10 Fantastiskt

Ali

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fine
Very well
Bodde här 1 natt i mars 2021
Svar från The Management 19 mars 2021
Dear Mr. Ali Greetings from Ayla Hotels & Resorts! Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards, The Management

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Better if you can extend the availability of the sauna, jacuzzi, etc.
Bodde här 1 natt i mars 2021

8/10 Bra

salem

Reste i grupp, Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 3 nätter i november 2020
Svar från Ahmed Morshed - Front Office Manager 4 jan. 2021
Greetings from Ayla Hotels & Resorts! Thank you for sharing the scores as per the experienced services at our hotel. We are pleased that our team members managed to make your stay memorable. We look forward to welcoming you back. Best Regards, The Management