Initially we were frustrated because they had sold out of the room we had booked, but then they were able to upgrade us to a 2 bedroom apartment with the same view. So with that I would say the customer service was excellent.
When we ordered room service it was very prompt, and a reasonable price for room service. The food was also hot and tasty when it arrived.
The only small negative was that they did not have an onsite bar of any sort open at the moment, and the mattress was a bit firm for my taste.
Otherwise, we were very pleased, and we will definitely stay there again.