Hotell med luftkonditionering i Alamo Plaza

“Check-in was at 4, and the room wasn't ready. We were moved to another room, credited to our account, and then charged right back for “amenity fees,” which were mentioned on the booking. Got a new room, and the TV didn't work, and somehow, when we called the desk to complain, our original room became avalible”

“Rymligt rum och stort badrum. Bekvämt och sköna sängar. Det enda vi kan klaga på är att duschen inte blev varm. Trevlig personal. Rent och fräscht. Stor och god frukostbuffé. Hotellet låg minuter från Alamo och riverwalk. ”

“We got a room at first and when we were entering there were other guests in that room. So we walked down to change and it took 45 min. The room we got at last was very dirty and the ac don’t work. We complained and got transferred the next day. The staff was very helpful. We would not come back however. Everything was in need of renovation and proper cleaning.”

“I booked a regular room at this hotel, and I want to be fair: I understand a suite costs more than a regular room, and I wasn't expecting suite-level luxury. The problem is that the photos of the regular room on the website look nothing like the actual room. Everything looks beautiful and fantastic in the pictures, but when you arrive, it's not what you saw at all. That gap between the photos and reality is the disappointment. On top of that, the sofa bed was stained all over. Hotels should show...