Dear Umit,Feedback from our guests is as important to us as any positive comments. In this context, our main goal is to increase our service quality by analyzing the needs and expectations of our guests correctly and by constantly renewing them. We humbly apologise that your accommodation experience was below your expectations. All of our teammates, especially our management, know the importance of opinions and criticisms from our guests, and they make great effort to ensure and maintain guest satisfaction.While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to provide you with stay as best as it can be.Kind regards,Orange County Hotels CRM

Değerli Misafirimiz Ümit BeyBizlerin en büyük motivasyon kaynağı siz değerli misafirlerimizin yorumları. Girişten çıkışa kadar güzel anılar biriktirmeniz için kocaman bir ekip çalışıyor. Sizleri aramızda tekrar görmeyi umut ediyoruz.Customer Relationship ManagementOrange County Hotels

Dear Guest, Ms. Servet,Thank you for your evaluation.Our facility is self-service and we have information everywhere. If you gave information about the cleaning of the room, we could have done a detailed cleaning.If you had conveyed your problems to our guest relations department during your stay, we would have had the chance to gain your satisfaction by taking the necessary steps. We are extremely sorry that we did not have a chance to intervene in matters after you debuted.All the evaluations you have made in your comment have been shared with the management and relevant departments.We wish you healthy days.Orange County Hotels CRM

Dear Şahin,thank you very much for your high rating. Kind regadrs,Orange County Hotels CRM

First of all, we appreciate your choice; it is our pleasure to welcome you in Orange County Resort Hotels. We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high quality service we strive. Thank you for your assistance.

Otelimizden memnun olduğunuzu görmek bizler için övünç kaynağıdır. Değerli tatil günlerinizde otelimizi tercih ettiğiniz için ise sizlere ayrıca teşekkür ederiz. Bir sonraki tatillerinizde sizleri ve yakınlarınızı tekrardan ağırlamak dileğiyle sevgi ve saygılarımızla.

Merhaba, otelimiz hakkındaki değerlendirmeniz ve ayırdığınız zaman için teşekkür ederiz. Otelimizden memnun olduğunuzu görmek bizler için övünç kaynağıdır. Değerli tatil günlerinizde otelimizi tercih ettiğiniz için ise sizlere ayrıca teşekkür ederiz. Bir sonraki tatillerinizde sizleri ve yakınlarınızı tekrardan ağırlamak dileğiyle sevgi ve saygılarımızla.

Merhaba, otelimiz hakkındaki değerlendirmeniz ve ayırdığınız zaman için teşekkür ederiz. Olumlu yorumlarınız kadar yapıcı eleştirileriniz için de ayrıca bizim için değerlidir. Paylaşmanız durumunda Geri bildirimlerinizin titizlikle değerlendirilip gerekli önlemleri alacağımızdan emin olabilirsiniz. Saygılarımızla

Dear Guest , First of all, we apologize for any troubles you have experienced. Like every institution, we need the evaluations of our valued guests in order to serve us better. Sincerely,

Thank you for your high rating!

Thank you very much for review...

Thanks for review , and we noted all your request ...

Thank you so much for your kind review.

Tack så mycket

Thank you very much for your kind review...

Heel erg bedankt

Dear Guest , Thank you very much for your kind review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please feel free to reach out to us if you have additional information to share. It would be such a pleasure to personally welcome you back to our new and improved hotel ! With much appreciation, Hakan Diribaş | Online Sales & Marketing Executive

Dear Guest , Thank you very much for your kind review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please feel free to reach out to us if you have additional information to share. It would be such a pleasure to personally welcome you back to our new and improved hotel ! With much appreciation, Hakan Diribaş | Online Sales & Marketing Executive

Dear Elin,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

Dear Ali,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

Sehr geehrter Herr Hakan,Für Beschwerden bezüglich der Zimmerreinigung ist unser Guest Relation Team taeglich von 08:00 bis 24:00 Uhr für Sie da. Gerne sind wir Ihnen bei Beschwerden jeglicher Art behilflich und schaffen innerhalb kürzester Zeit Abhilfe, damit Sie sich im Urlaub nicht über Kleinigkeiten aergern müssen sondern Ihre freie Zeit in vollen Zügen geniessen können.Unser Personal ist jeden Tag um das Wohl unserer Gaeste bemüht, ausserdem finden regelmaessig Mitarbeierschulungen statt, um uns und unser Personal staendig weiterzuentwickeln. Sollten Sie dennoch mit der Freundlichkeit und der Servicequalitaet unserer Mitarbeiter nicht zufrieden gewesen sein, möchten wir uns herzlich bei Ihnen entschuldigen.Alle Ihre angesprochenen Punkte wurden an unser Management weitergeleitet. Für unsere Guest Relation Abteilung ist es immer Schade Beschwerden erst im Nachhinein zu erfahren. Diese Probleme könnten von und vor Ort innerhalb weniger Minuten gelöst werden. Wir haetten uns sehr gefreut wenn wir Ihnen direkt vor Ort helfen haetten können.Mit freundlichen GrüssenOrange County Hotels CRM

Dear Inna,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

Değerli Misafirimiz Gülay Hn,Konaklamanızdan memnun kaldığınızı ve bizleri tam puan ile değerlendirdiğinizi görmek bizleri çok mutlu etti.Sizleri aramızda tekrar görmeyi umut ediyoruz.Customer Relationship ManagementOrange County Hotels

Dear Akhlaq,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

Dear Guest Mahmoud,We are happy that you were satisfied with the mini club, children's pools, view, location and room. Since we want to serve you a la minute and hot, our pizzas are baked fresh. Since our facility hosts different nationalities, our music selections are international. Until 00:00, music is performed in the show or dance area for our guests who want to have fun in different areas of the facility.Since your room has sea views, it overlooks the facility area; we have quieter rooms with land views.We wish you healthy days.Orange County Hotels CRM

Dear Anam,Feedback from our guests is as important to us as any positive comments. In this context, our main goal is to increase our service quality by analyzing the needs and expectations of our guests correctly and by constantly renewing them. We would be effecient to gain your satisfaction by taking all necessary steps, if you applied to the Guest Relations department and informed your feedback during your stay. Our offered food is based on the proven Orange - standards. Our buffets are varied and designed according to different mottos. Of course, the buffet offers depend on the local opportunities. Even the fruit and vegetable offers depend on the seasonal conditions, which means that we can only offer what is available on the market and is being harvested in Turkey. Nevertheless, we believe, to present always a very attractive and diverse offer, which also shows us the positive feedback of our guests.Kind regards,Customer Relationship ManagementOrange County Hotels

Dear Guest,The number of people working at the hotel is sufficient, but there may be waiting times during busy times. As for our meals, we try to prepare grills, pita bread, pizza, flatbread, etc. a la minute. In such times, we strive to serve you as soon as possible.We wish you healthy days.Orange County Hotels CRM

Dear,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

Dear Karima, You were given a Family room according to your reservation category, and the next day your room was changed to another Family room to assist you. We would like to express our regret for the technical malfunction you experienced in the room, but technical malfunctions may occur. We could have helped you if you had provided information about room cleaning during your stay.We wish you healthy days.Orange County Hotels CRM

Dear Guest, Mr. Önder,Thank you for your nice evaluation. It is a great pleasure for us to see that we were able to meet your expectations and that you were satisfied with the concept and the time you spent in our hotel. The biggest motivation for us is the comments of our valued guests. By law, smoking is allowed in open areas. We will share your suggestion with the management and you can be sure that we will try to implement it if something can be done.Hope to host you again.Orange County Hotels CRM

Değerli Misafirimiz Mesut Bey,Mehmet Bey ile ilgili yorumunuz ilgili birimimiz ile paylaşılmıştır bizde sizlere kendilsi adına teşekkür ederiz. Sizlere unutulmaz bir deneyim sunabilmek için tüm ekip arkadaşlarımızla çalışıyoruz.Sizleri tekrar en kısa zamanda tekrar ağırlamak dileğiyle.Customer Relationship ManagementOrange County Hotels

Dear Zouhair, Thank you very much for your feedback and high rating. We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! Thank you as well for your constructive comments, which we will take in mind in our future work. We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

Değerli Misafirimiz Halil Bey,değerlendirmeniz için teşekkür ederiz. Sizleri tekrar misafir etmek dileğiyle.Orange County Hotels CRM

Değerli Misafirimiz Yasin Bey, Öncelikle tatil rotanızda otelimizi tercih ettiğiniz için teşekkür ederiz. Misafirlerimiz için tatillerinde geçirilen her anın ne kadar paha biçilmez olduğunu biliyor ve bu anları unutulmaz bir deneyime dönüştürmek için tüm ekip arkadaşlarımızla çalışıyoruz.Sizleri tekrar unutulmaz anılar yaşatabilmek için en kısa zamanda ağırlamak dileğiyle.Customer Relationship ManagementOrange County Hotels

Sehr geehrter Herr Sven,Unser Speisenangebot richtet sich nach den bewährten Orange - Standards. Unsere Buffets sind abwechslungsreich und reichhaltig und nach verschiedenen Mottos gestaltet. Natürlich müssen sich die Buffetangebote an die lokalen Möglichkeiten anpassen. Auch das Obst – und Gemüseangebot richtet sich nach den saisonalen Gegebenheiten, das heißt, wir können nur das anbieten, was auch gerade auf dem Markt erhältlich ist bzw. in der Türkei gerade geerntet wird. Trotzdem glauben wir, stets ein sehr ansprechendes, vielfältiges Angebot zu präsentieren, was uns auch die vielen positiven Rückmeldungen zeigen. Es sind 220 verschieden Speisen Möglichkeiten am Buffet erhaeltlich davon sind 24 Speisen Hauptgerichte. An unsere Snack bar können Sie auch Gözleme (Fladenbrot), Pizza, Nudeln etc bekommen. Unser Guest Relation Team spricht türkisch, englisch, deutsch, russisch, arabisch und französisch und steht unseren Gaesten taeglich von 08:00 bis 24:00 Uhr für alle Fragen und Wünsche zur Verfügung. Wir freuen uns dass der Strand, wasserrutschen, Pools, Animation und die Kindereinrichtunge Ihnen gefallen hat. Wir hoffen Sie wieder als Gast in einem unserer Haeuser begrüssen zu dürfen und verbleibenMit freundlichen GrüssenOrange County Hotels CRM

Dear Sümeyya,Thank you so much for taking your time to write a review on Expedia. Your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday. We would be more than happy, if you had a possibility to write your detailed feedback by crm@orangecounty.com.tr. All the hotel staff would do their best in order to create the most comfortable holiday conditions for our dear guests.Kind regards,Orange County Hotels CRM

Dear Allan,We are delighted to see that you have enjoyed your stay. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

Değerli Misafirimiz Halit Bey,Tatiliniz için otelimizi tercih ettiğiniz ve vakit ayırıp deneyiminizi otelimiz ile paylaştığınız için ayrıca teşekkür ederiz.Konaklamanızdan memnun kalmanıza sevindik ve misafirlerimizi memnun etmek için çabalamaya devam edeceğiz.Tüm güler yüzlü ekibimiz sizleri tekrar konuk olarak ağırlamaktan mutluluk duyacaktır.Customer Relationship ManagementOrange County Hotels

Değerli Misafirimiz Keri,Konaklamanızdan memnun kaldığınızı ve bizleri tam puan ile değerlendirdiğinizi görmek bizleri çok mutlu etti.Sizleri aramızda tekrar görmeyi umut ediyoruz.Customer Relationship ManagementOrange County Hotels

Değerli Misafirimiz ,değerlendirmeniz için teşekkür ederiz.Sizleri aramızda tekrar görmeyi umut ediyoruz.Customer Relationship ManagementOrange County Hotels

Değerli Misafirimiz Hakan Bey ,Konaklamanızdan memnun kaldığınızı ve bizleri tam puan ile değerlendirdiğinizi görmek bizleri çok mutlu etti.Sizleri aramızda tekrar görmeyi umut ediyoruz.Customer Relationship ManagementOrange County Hotels

Dear Homayon, Thank you so much for taking your time to write a review on Expedia. Your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday. We have quilt in our wardrops, on the bad bad cover very thin. We gave to our guest the booked room categorie.Kind regards,Orange County Hotels CRM

Dear Homayon,We would like to express our sincere regret for any dissatisfaction you may have encountered whilst staying with us. Feedback from our guests is as important to us as any positive comments. In this context, our main goal is to increase our service quality by analyzing the needs and expectations of our guests correctly and by constantly renewing them. We humbly apologise that your accommodation experience was below your expectations. All of our teammates, especially our management, know the importance of opinions and criticisms from our guests, and they make great effort to ensure and maintain guest satisfaction.While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to provide you with stay as best as it can be.Kind regards,Orange County Hotels CRM

Değerli Misafirimiz Fatih Bey,değerlendirmeniz için teşekkür ederiz. Sizleri tekrar misafir etmek dileğiyle. Orange County Hotels CRM

Dear Anowar,We would like to express our deepest regrets for the incident that you experienced and witnessed during your stay. depends on the weather condiditions the management can deside for the opening hours of aircondidtions. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to provide you with stay as best as it can be.Kind regards,Orange County Hotels CRM

Liebe Katarina,Wir freuen uns, dass Sie Ihren Aufenthalt genossen und uns mit voller Punktzahl bewertet haben.Wir würden uns freuen, Sie wieder einmal in den Orange County Hotels begrüßen zu dürfen.Customer Relationship ManagementOrange County Hotels

Dear Obaidullah,Foremost, thank you very much for choosing our hotel and taking your time to share your feedback.We are delighted to see that you have enjoyed your stay and evaluated us with full points.We look forward to presenting you with another nice experience here at Orange County.Best Regards,Customer Relationship ManagementOrange County Hotels

Dear Mrs Perniller, your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday. We received your guest questioanaire which we will take in mind in our future work. Respectfully Customer Relationship ManagementOrange County Hotels