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Recensioner av Bonnie Castle Resort & Marina

3 out of 5
Bonnie Castle Resort & Marina
31 Holland Street, Alexandria Bay, NY

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 197 av 1000 recensioner" "
8 - Bra i betyg. 319 av 1000 recensioner" "
6 - Okej i betyg. 262 av 1000 recensioner" "
4 - Dåligt i betyg. 140 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 82 av 1000 recensioner" "

7,2/10

Renlighet

7,6/10

Personal och service

6,4/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

6,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Mark

Gillade: Renlighet och personal och service
Had the best sleep on the most comfortable king size bed I had in a hotel in a long time.
Bodde här 1 natt i april 2024

8/10 Bra

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 2 nätter i april 2024

8/10 Bra

Kenneth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
No Elevator to second floor. Not much of a Continental breakfast.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

ALICIA

Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
If you're picky, don't go here. But I'm not picky, and although it could use a huge refresh, I very much enjoyed my stay here. It's reminiscent of Kellerman's in Dirty Dancing. The bar is outstanding and the band was awesome. The staff are some of the best people I've ever met.
Bodde här 2 nätter i april 2024

6/10 Okej

Laurie

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Outdated for the price. Great Location. Staff friendly.
Bodde här 2 nätter i april 2024

8/10 Bra

Maria

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Great place to stay with lots of amenities and great views. Needs updating but very clean. Staff are great
Bodde här 2 nätter i mars 2024

6/10 Okej

Stephen

Bodde här 1 natt i mars 2024

8/10 Bra

Joseph

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Property is very outdated.
Bodde här 2 nätter i mars 2024

8/10 Bra

Shawn

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was adequate but few of the amenities are available in the winter ie restaurant etc.
Bodde här 1 natt i februari 2024

8/10 Bra

Brooke

Reste i grupp
Gillade: Personal och service och boendets skick och faciliteter
We were there this past weekend. The has such a wonderful view of Boldt Castle. The staff were so friendly.
Bodde här 2 nätter i februari 2024

8/10 Bra

Brad

Bodde här 3 nätter i februari 2024

8/10 Bra

Tabitha

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Christie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Our favorite place
Absolutely enjoyed ourselves.. Clean, cozy, and beautiful view..
Bodde här 3 nätter i januari 2024

6/10 Okej

Satina

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ask if party going on before booking.
The hotel itself was clean, comfortable beds. The staff were wonderful, BUT, next door is a reception hall I guess and xmas parties were going on each night. People are pretty selfish and ignorant thinking that parking in front of a hotel room on the first floor to go party is okay. The owners/managers should make sure that the hotel guests get to park in the parking spaces before partiers get to park in them. They blocked the drives, at least the second night, they put saw horses out to keep the main drive usable. Sad that a guest can't go to have dinner, and return and be able to park without having to go down and hopefully find a spot near stored boats. And the parking area near the pavilion has 1 row and then 3 cars widths then another double row. The owners need to make sure their hotel room paying guests can get a parking space, not the poor staff. I probably would consider staying there again, if riverfront is booked up.nSadly, a bad experience does overshadow future visits.
Bodde här 2 nätter i december 2023

2/10 Väldigt dåligt

Satina

Reste med familjen
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good job
Bodde här 1 natt i december 2023

8/10 Bra

daniel

Gillade: Renlighet och personal och service
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Joanne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

8/10 Bra

Nancy

Reste i grupp
Gillade: Personal och service och bekvämligheter
Very convenient.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Karyn

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
nice location, beautiful view
Bodde här 1 natt i oktober 2023

8/10 Bra

Randy

Bodde här 1 natt i oktober 2023

8/10 Bra

Richard

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023

8/10 Bra

Ellen

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Jamie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Nurzed

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i oktober 2023

10/10 Fantastiskt

Ken

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean, great location, friendly staff
Bodde här 1 natt i oktober 2023

6/10 Okej

Tiffany

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
It was a convenient place to stay. You where in the center of everything and could see the Bonnie Castle. The cleanliness of the rooms were terrible. We waljed in and there was a pretzel on the floor and none of the floors in the two rooms that we booked had been swept. The staff was nice.
Bodde här 1 natt i september 2023

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Disappointed
This place is a bait and switch. Looks cool and historic because of the facade pictures they post, but it is really a below average motorcourt hotel. It is in desperate need of an upgrade. Not what we were expecting from the photos at all. It is right on the river and if you need a marina they seem well equipped. Service was fine.
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Laurie

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023

8/10 Bra

Jennifer

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Dave

Bodde här 1 natt i september 2023

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
a kind home style, great!
Bodde här 1 natt i september 2023

4/10 Dåligt

RONALD

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Setting is perfect. Needs owner with money to maintain property. Its a mess.
Bodde här 2 nätter i september 2023

6/10 Okej

John

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Judith

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Look elsewhere!
Standard room was in motel-like annex building which not described or photos on website. Original room smelled horribly of mold/mildew. Mold on lamp shades, and lamps were rusty. VERY rundown place in need of upgrades. Lots of broken and damaged items, and deferred/poor maintenance. Beds comfortable though, except pillows flat as pancakes. Could not stand the room smell. Service desk allowed me to check out an “upgraded” room in main hotel building, which was better for our second night. Had to pay additional $ for it. As it had a jacuzzi tub - cool, but stained tub bottom - would not use it. Main building common stairways/halls, outside porch very run down, bleached wood, mold and rot. View was awesome though, from porch. Weeds growing where a nice lawn would’ve been nice, between main building and water. Low cost maintenance items, e.g. paint/stain porch with decent chairs, grass instead of weeds, fluffy pillows, replace lamp/shades, dehumidifier, better maintenance/repairs, etc. would make difference. Thankful we were only there to sleep at night. Will not go back or refer. Recommend they sell the horrible annex building and put $$ into upgrading/maintaining the main hotel, as it’s a beautiful view and old main hotel building prob has lots of great history.
Bodde här 2 nätter i september 2023

6/10 Okej

Terrence

Gillade inte: Renlighet och personal och service
Nice view
Room was nice but hotel was a bit outdated. We stayed 2 days and they did not clean room. Dropped off extra towels. The view was incredible though.
View from balcony by the pool.
Bodde här 2 nätter i september 2023

8/10 Bra

Danielle

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Belle emplacement, juste dommage qu'il n'y avait pas vraiement de meible sur le patio exterieur près de la piscine
Bodde här 1 natt i september 2023

8/10 Bra

brad

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Good staff retro rooms old but clean and all amenities. Balconies little too small and not great view.
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Marie-Lyne

Bodde här 1 natt i september 2023

6/10 Okej

Peter

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023

8/10 Bra

muthiah

Reste med familjen
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staff,easy check in and out. Helpful on shopping info,two pools.great people
Bodde här 1 natt i september 2023

6/10 Okej

John W.

Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i september 2023

6/10 Okej

Maria

Gillade inte: Boendets skick och faciliteter
We booked 2 nights, a riverview room with a balcony and a jacuzzi tub. Our room was clean but very dated and had a sort of stale smell. The tiny balcony had serious spider webs and at night it was impossible to sit outside. The light comes on automatically and can't be turned off so it becomes bug central.. We came back late the first night and found out the jacuzzi was missing a part and was unusable. On checking out we were told nothing they can do,, we should of reported it when we found out. I told the women I wasn't going to call anyone 10:30 at night and we left early the next morning again, but she just kept saying " Nothing I can do about it" We paid close to $300 a day for a room with extras we couldn't enjoy, very disappointing.
Bodde här 2 nätter i augusti 2023

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet och boendets skick och faciliteter
It was alright
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

PATRICIA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023

8/10 Bra

Karen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Christine

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Horrible customer service
Bodde här 1 natt i september 2023

6/10 Okej

Angel

Bodde här 1 natt i september 2023

6/10 Okej

Patricia

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Staff was very friendly and helpful at checkin. Did not like that there was a hair on shower wall, the floor and on sink. Bathrooms are very old and outdated sink very slow to drain and hold handle down until toilet was completely flushed. Did not feel the room was worth what I paid for it.
Bodde här 1 natt i september 2023