Thank you so very much for your comment it's greatly appreciated, look forward to welcoming you back in the future

Thank you so very much for your feedback and kind words its greatly appreciated, we take pride in our guests and management team hopefully you are able to return in the future , Linda and Mick

There's no words to say about these guests other than that on the day of arrival they where completely lost and possibly with the misunderstanding of there SATNAV , at 10.30pm I took a call from them to guide them to the property albeit that was very dark and late (my phone is always switched on in case of emergency's) a very kind young man tried to help them through a friend of his an uber driver and myself where able to locate them and guide them to our property, we had to call the uber driver back as they had difficulty in opening the security box to obtain keys for entry to the property. once this was resolved they obtained entry at 1.45pm we stayed connected to them all this time even with the language barrier . At 8.30am next morning the daughter who arranged this holiday rang to say her parents had advised her that the property was dirty and smelly, absolutely rubbish, we immediately contacted our house manager who came to see them like they do with all or guests after arrival usually the next day, they complained off as follows, ice cream left in the freezer for no other reason to be used if so wished, ,complained of a travel cot as they do not have children although behind a door and out of sight, complained on sanitary wear in the main bathroom in case of emergency's, which was removed and put into storage, complained of a small amount of fluff left in the tumble dryer, complained of slight rust in the microwave which is hardly used, but we instructed the house manager to replace forthwith, a small part of the coffee machine missing but working well , demanded a full house clean which was declined as we have a have a midweek linen, towel change and bathroom clean , light kitchen clean after a duration of 10 days which is normal practice, not to mention that they removed decorative items in the other bedrooms into the used bedroom together with the travel cot and cushions which we have photos to share (without advising the house managers) that was not put back on check-out, left dirty crockery in the kitchen and not placed in the dishwasher to say we and our house managers are rude and cheeky is beyond us, we take great care with our guests all times our house managers are always to hand if need be, to add further these guests like all others receive a welcome pack of 2 bottles of wine, tea coffee,sugar, milk water biscuits plus dishwasher and laundry capsules to get started

Thank you for your review, the aircon units are eco friendly, and are timed to turn off when there is no moment , we have thought about installing a chargeable meter for the units, but feel that this would add extra cost to peoples holiday/vacation, this is something that we will discuss at a later date.

thank you for your lovely words, its greatly appreciated, as we like to make sure that guests enjoy there holiday time with either family and friends, we hope you enjoyed the welcome pack upon your arrival . Linda and Mick

Thank you for your kind words, hopefully in the future you will return to us Kindest regards Linda

Thank you so much for your review, the local council are in the throws of reconstructing the rough track road, hopefully this will be within the next twelve months,

Thank you for the review , on the website it does state utilities are charged during the winter months, but we are very happy you and the children had a good time ,the weather is still amazing especially for February hopefully you may decide to revisit as we would very much welcome you. Regards Linda

Very disappointed in your review Petra, having arrived at our villa on the 10th I actually saw some mould as you called it which took 1 hr to remove, what you could have done is ask our managers to spray an anti fungus spray in the en-suite to remove it, the fact that you used 2 bottles of gas was completely your choice nothing to do with our villa at all , i cannot be responsible if the weather does not suit your needs, in fact our manager is still waiting payment from you . You also fail to mention the Welcome pack and Christmas tree that we left for you upon arrival ,

Thank you Oliver for the lovely review, we heard that the weather was not kind to you, Should you wish to return in the future, you would be very welcome

Thank you so very much, it was a pleasure dealing with you, we would welcome you back any time

Thank you so much for your comments, we hope one day that you decide to return and stay at villa,

Thank you so much, it was a It was It was a pleasure having you and your family staying at our Villa, look forward in the future for your return, thank you for being such great guests

Thank you so very much for your kind words, we are very happy that enjoyed the comfort of our villa and that your children had a fabulous time, we truly hope in the future that you would like to return and would gladly welcome you. Linda and Mick

In response to this review that I have translated to English. To clarify the situation, the water problem was nothing to do with our property, but of Lagoa water authority due a very old rustic pipe that burst, which effected Lagoa, Poco Partido and Carvoeiro, our Managers tried everything in there power to obtain water and was in contact with us all the time, I instructed them if possible to buy-in water but it was difficult to connect a pipe into the water tanks,. We were not the only property that was effected as on Social media other owners where having the same problems with there guests.If this problem had not occurred our guests would have en joyed the comfort of our villa.

Thank you so very much for your kind words it’s so much appreciated, both Mick and I hope that in future you would like to return and would welcome you. Next project is changing the gates from manual to electric if it’s possible

Dear Kirsty , thank you for your comments, upon our return we will investigate the oven as we know there has been a problem with the element on some of the programs recently rather than have it repaired we will not doubt purchase a new one so hopefully if you are thinking of returning 2018 this problem would have been resolved. Look forward to welcoming you back and thank you for taking great care of our villa , it’s very much appreciated Linda

Thank you for a wonderful review, we also have grandchildren who range from 7 -20 years old and still love staying at our Villa. Mick and I are very happy that you and you're family had a great holiday and would welcome you back should you wish to return Linda

Thank you very much for the kind words , which we have had to translate from a Dutch to English , we thank you for being such good guests and would welcome you to stay in our villa should you wish to return in the future Linda and Mick

Thank you so much for you're very kind words, its much appreciated so glad that you enjoyed the comfort of our villa and look forward to your return in the future.

Dear Rachael Thank you so very much for your kind words, it was pleasure to help you in every way possible, its so stressful when your the mother of the bride, but hey ho you managed it and everything went perfect for you all. Hopefully in the near future you will decide to return to our Villa, as we would love to welcome you back. Linda and Mick xx

Thank you so much for the wonderful review you have given on Villa Monte Verde, it's much appreciated , we are so very happy that you enjoyed our holiday home especially the children . We would love to welcome you back in the future should you wish to return to Carveoiro. Linda and Mick

Thank you so much for your kind words, its much appreciated, We are so pleased that everything went well for your holiday. The playhouse is such great fun for the little ones, although I think some grown ups enjoy a game of hide and seek !!The Intermache supermarket is amazing sells almost everything, When travelling and the baggage allowances the toiletries can be very weighty so the fact Intermache sells a great range of products so theres no need to purchase any of them until you arrive on your holiday, plus the fact that prices are quite reasonable. Once again thank you for your review and look forward to welcoming you back in the future With kindest regards Linda