Inomhuspool, utomhuspool, parasoller och solstolar

Recensioner av Grand Muthu Oura View Beach Club

5 out of 5
Grand Muthu Oura View Beach Club
Praia Da Oura, Areias de São João, Albufeira

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 220 av 626 recensioner" "
8 - Bra i betyg. 236 av 626 recensioner" "
6 - Okej i betyg. 108 av 626 recensioner" "
4 - Dåligt i betyg. 33 av 626 recensioner" "
2 - Väldigt dåligt i betyg. 29 av 626 recensioner" "

8,0/10

Renlighet

8,2/10

Personal och service

8,0/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

6/10 Okej

Magnus

Gillade: Rummets bekvämlighet
Bra läge vid havet. Fint poolområde. Hög musik vid frukosten. Slitet på rummen. Många engelsmän.
Bodde här 2 nätter i oktober 2023
Svar från Customer Care 7 okt. 2023
Dear Guest,Thank you for taking the time to share your comments about your experience with us.It is our goal to provide our customers with completely satisfactory service and we apologize if we fell short of your expectations in some aspects.We appreciate your specific and constructive feedback, as these interactions help us identify areas for improvement, as well as a better understanding of our customers' expectations, which allows us to better exceed them in the future.We hope that this experience does not permanently alter your perception of our hotel and that it gives us another opportunity to demonstrate our commitment to exceeding your expectations.We hope to see you again soon.Best regards,Customer Care

6/10 Okej

Emil

Bodde här 2 nätter i september 2022
Svar från Customer Care 3 okt. 2022
Dear Guest,Thank you for taking the time to leave feedback about your experience with us.We are looking forward to seeing you again.Yours sincerely,Customer Care

8/10 Bra

Murre

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Easy Close to the beach and restaurants
Bodde här 3 nätter i augusti 2019
Svar från Front Office Manager 25 aug. 2019
Dear Murre, Thank you for sharing your valuable feedback for your stay at our resort. We are glad to read that you liked the resort, the location, and the proximity of the hotel from the beach and the restaurants. We hope you stay with us again soon in the near future. Regards

10/10 Fantastiskt

Georg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Utmärkt läge
Fint läge vid havet i utkanten av Albufeira. Promenadavstånd till centrum, men lite besvärligt bitvis utmed stranden. Utmärkt tillgång till parkering. Fint poolområde med fria solstolar. Klanderfri wifi under 10 dagar.
Bodde här 10 nätter i januari 2019
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i juli 2018
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

6/10 Okej

Maria, Täby

Gillade: Renlighet och personal och service
Fint poolområde å inget solstolspaxande
Stort hotell som börjar vara slitet däremot Stora rymliga rum och bra städning. Sängarna i behov av byte. Mycket fint poolområde och god frukost. Går inte paxa solstolar utan området öppnas 9.00 och är rätt stort. Bra för barn i blandade åldrar. nära strand och den lilla staden med bra restauranger. Många butiker kräver kontanter. Många bullriga Engelsmän.
Bodde här 7 nätter i juli 2018
Svar från Grand Muthu Oura View Beach Club 30 dec. 2023
Dear Maria,Thank you for your feedback! We appreciate your kind words about our spacious rooms, excellent cleanliness, beautiful pool area, and delicious breakfast. We apologize for any inconvenience regarding the beds and the availability of sunbeds. We will make sure to address these matters for future improvements. We are glad to hear that our location near the beach and the charming town with great restaurants suits your needs. We understand your concern about the noise level and we will do our best to minimize any disruptions. Thank you for bringing this to our attention. We hope to welcome you back soon for another enjoyable stay!

6/10 Okej

Ronny

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Vistelse under lågsäsong.
Mycket bra läge. Nära stränder, restauranger och bargatan. Frukosten ok men inte mer. Parkeringsmöjligheter. Rummen är omoderna, slitna och deprimerande. Hotellet är inte ett femstjärnigt hotell som påstås utan snarare ett trestjärnigt. Kommer inte bo där igen.
Svar från Grand Muthu Oura View Beach Club 26 dec. 2023
Dear Ronny,Thank you for sharing your feedback with us. We appreciate your kind words about our convenient location close to beaches, restaurants, and the lively street. We apologize if our breakfast did not exceed your expectations. We have noted your comments about the condition of our rooms, and we will definitely take them into consideration. While we strive to provide a five-star experience, we understand your perspective. We hope to have the opportunity to welcome you back in the future.

8/10 Bra

Anders, Stockholm

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Trevligt lägenhetshotell med väldigt bra poolarea. Rummen var rymliga med utsökt över havet. Sängarna var kanske lite väl hårda för svensk smak. Området utanför hotellet var till viss del väldigt kommerciellt med högljudda barer och klubbar. Några trevliga, mindre stökiga, restauranger fanns dock nära hotellet.
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

8/10 Bra

Niklas, Sverige

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nära bra pool och hav, dåligt wi-fi.
Bodde en vecka, på 6:e våning. Fin utsikt mot pool och hav. Bra utrymmen och balkong i lägenheten. Lugnt hotell med närhet till hav och pool. Poolen var stor och fin. Dåligt med wi-fi. Fick betala extra för att han det på rummet och då kunde man bara använda en tfn/platta i taget. sedan var det ändå begränsningar i hur mycket man fick använda. Lite ålderstigen inredning, men det kan man leva med. Vi trivdes bra.
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

8/10 Bra

Ingemar, Täby

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Första veckan fick vi en lägenhet som inte överensstämde med vad vi beställt. Pga. att hotellet var fullt fick vi inte byta förrän efter sex dagar.
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

8/10 Bra

Sofia

Gillade: Personal och service och rummets bekvämlighet
Perfekt läge, men något slitet.
Hotellets placering är fantastisk! Stranden några meter bort var underbar och nära till restauranger och affärer. Poolen överträffade förväntningarna - mycket fräsch. Hotellet är något slitet, men lägenheten (2 sovrum, delux med havsutsikt) var stor och praktiskt för vår familj (2 vuxna, 3 barn). Städningen var något snål och vi hade en svag mögeldoft i köket. Överlag är vi dock jättenöjda!
Svar från Grand Muthu Oura View Beach Club 26 dec. 2023
Dear Guest,Thank you for your fantastic feedback! We are thrilled to hear that you loved the hotel's location, with the beautiful beach just a few meters away and the convenience of restaurants and shops nearby. We are also delighted that the pool exceeded your expectations and was very refreshing. We appreciate your comments about the hotel being slightly worn, but we are glad that the 2-bedroom deluxe apartment with ocean view was spacious and practical for your family. We apologize for any shortcomings in the cleanliness and will address this with our housekeeping team. Thank you again for your overall satisfaction, and we look forward to welcoming you back soon!

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Höstlovsvecka
Bra läge. Fint poolområde. Nära till stranden och restauranger. Rymlig lägenhet för familj med 2 tonåringar.
Svar från Grand Muthu Oura View Beach Club 26 dec. 2023
Thank you for the kind review :)

8/10 Bra

Elina, Stockholm

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Välj utsikt mot havet
Fint hotell, med bra rum. Vi bodde i en nyrenoverad lägenhet med nytt badrum med dusch. Gott om plats. Köket var inte renovarat men ändå mycket bra. Utsikten skulle vara mot närliggande område eller trädgård. Tyvärr det enda som inte var bra. Rummet låg på 6:e våningen mot havet, men ett soldäck blockerade all utsikt mot backen. Lite olustig känsla. Trdägården var visst de blommor som de odlade på terassen utanför lägenheten.
Svar från Grand Muthu Oura View Beach Club 27 dec. 2023
Dear Elina,Thank you for your feedback! We're glad to hear that you enjoyed your stay at our hotel and that you found the room and bathroom to be newly renovated and spacious. We appreciate your feedback regarding the kitchen, and we will take your comments into consideration for future improvements. We apologize for any inconvenience caused by the obstructed view from the sixth floor. Please rest assured that we will work on addressing this issue. Thank you for staying with us and we hope to welcome you back in the future.

6/10 Okej

Jenny A, Stockholm

Gillade: Personal och service
Fint läge
Genrellt bra med närhet till stranden samt även inomhuspool. Jättefin utsikt över hevet med soluppgång! Bra service av personal. Tyvärr mkt hårda sängar och lite slitna hotellrum. Första kvällen blev vi magsjuka efter besök i restaurangen. Dock mycket tillmötesgående personal.
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest,Tack för din feedback! Vi är glada att höra att du gillade vår närhet till stranden, samt inomhuspoolen. Vi är också stolta över den fantastiska utsikten över havet och soluppgången. Det är synd att du upplevde att sängarna var hårda och hotellrummen lite slitna. Vi kommer vidarebefordra detta till vårt team för att förbättra våra faciliteter. Vi ber även om ursäkt för att ni fick magsjuka efter besök i vår restaurang. Vår personal är alltid tillmötesgående och kommer att ta detta på stort allvar. Tack igen för dina kommentarer och vi ser fram emot att välkomna dig tillbaka snart.

8/10 Bra

Amanda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

8/10 Bra

Rickard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra läge
För oss som reste med barn (men säker bra även utan barn) var hotellet perfekt. Ett bra poolområde och nära till havet om vi hellre ville bada där. Hjälpsam personal som hjälpte oss med att ordna en hyrbil till bra pris och andra småsaker. Hotellet ligger några kilometer utanför den vackra stadskärnan i Albufeira men eftersom taxi är så billigt åkte vi dit varje kväll ändå. Vi åkte i början på september och vi tycker vädret var perfekt, cirka 27 grader på dagarna och det bästa av allt, varma kvällar. Helnöjd.
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest,We're delighted to hear that you had a fantastic stay with us, especially with your children. It's great to know that our hotel was the perfect choice for your family, with a great pool area and the option to enjoy the nearby beach as well. Our team takes pride in being helpful, so we're happy to hear that they assisted you in arranging a car rental at a reasonable price and took care of other small details. Although the hotel is located a few kilometers outs

8/10 Bra

Verifierad resenär

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

6/10 Okej

Tobbe

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Funktionellt men lite slitet
Vi var fyra stycken som åkte dit i maj 2012 för att sola och upptäcka saker med vår hyrda bil. Hotellet är lite gammalt och på vissa håll slitet, men duger rent funktionellt. Mycket bra service av hotellets personal, bra tips på sevärdheter etc. Poolområdet höll bra klass! Rekommenderas för "utflykts-semester", kanske inte för "All-inclusive semester"
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest,Tack för din feedback! Vi är glada att höra att du hade en trevlig vistelse och att vår personal kunde erbjuda bra service och tips på sevärdheter. Vi noterar din kommentar om hotellets ålder och slitage och kommer att ta det i beaktning för fortsatt förbättring. Vi är glada att höra att du uppskattade vårt poolområde och vi hoppas att du hade en härlig semester med utflykter och upptäckter. Tack för att du rekommenderar oss!

10/10 Fantastiskt

Lotta

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nära och bra!
Vi har nyss kommit hem från en underbar semester i Albuferia. Vi åkte 2 vuxna och 4 ungdomar i ålder mellan 17 - 22. Alla är super nöjda. Vi hyrde 3 stycken lägenheter. Alla olika och alla jätte bra. Sköna sängar, och bra med utrustning. Hotellet ligger precis vid havet där man kunde hyra solstolar, ville man inte sola gick man och letade efter grottor, och var vattnet i havet kallt, vilket det var, så låg man och plaskade och solade skönt vid polen. Bra restauranger precis runt hörnet,( en som vi rekommenderar är Hot Spot, jätte härliga ägare och jätte god kyckling), likaså livsmedelsaffärer och bra shopping. På 15 minuter hade man gått in till gamla stan som va hur mysig som helt. Vi är helnöjda och rekommenderar detta hotell och läge varmt!
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest,Tack så mycket för att du delade din fantastiska upplevelse i Albufeira med oss! Vi är glada att höra att du, tillsammans med dina medresenärer, hade en underbar semester och att ni var nöjda med era lägenheter. Det låter som att ni hade en perfekt balans mellan sol och hav, med möjlighet att njuta av både poolen och stranden. Vi uppskattar också dina rekommendationer för restauranger och shopping i närheten. Tack för att du rekommenderar oss och vi ser fram emot att välkomna dig tillbaka i framtiden!

6/10 Okej

Andreas, Enskededalen

Gillade: Renlighet och rummets bekvämlighet
Ok
Hotellet håller helt ok standard med trevlig pool och är ett erbjuder rimlig valuta för pengarna. Förväntningarna bör dock inte vara alltför höga då det är ett typiskt mellanklasshotell. Vi bokade via hotels.com där det utlovades havsutsikt. Väl på plats visade sig att vi endast hade utsikt över en stenmur. Vi klagade och hotellet skyllde på hotels.com. Jag vet inte vems felet var, men efter fyra dagar fick vi byta rum och fick då den utlovade havsutsikten.
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

10/10 Fantastiskt

Björg, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastisk hotell - ett eget litet paradis.
Jag hyrde ett rum med kök för bästa möjliga pris och hade kanske därför inte förväntat mig det fantastiska boendet jag fick på detta hotell. Det var underbar utsikt och komfort och trevlig personal, nära till allt. Det fanns en liten affär, hårfrisör, restaurang, pool inne och ute, gym, internet man kunde köpa till rummet, gratis i lobbyn för egen medatagen dator, gott om parkering för hyrbil. På rummet var allt vi behövde för att fixa själva och TV med många kanaler. Det var ett litet paradis. Lugnt med äldre människor mest, men några yngre par också. Perfekt för mig och min dotter som kom för att se på Algarve Cup och sola, bada, inte för att festa. Detta är även ett hotell där man kan hyra in sig som vanlig gäst med alla måltider etc. Så det fanns olika alternativ. Det är jättenära till allt i Albufeira. Kan inte tänka mig ett bättre ställe. Vi var i paradis i två veckor min dotter och jag. Eftersom jag hyrde ett rum med kök hade vi inte städning som ingick varje dag. Det kunde man beställa till om man ville men det skulle kostat mera. Men de dagar de städade var det suveränt.
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

4/10 Dåligt

Magnus, Stockholm

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Inte fyrstjärnigt
Hotellet har ett fantastiskt läge med usikt över den lilla bukten, men vi fick ett rum med utsikt över väggen mitt emot. Det står i hotels.com att det är fyrstjärnigt men det är det inte. Det är trestjärnigt, och inte ett särskilt bra trestjärnigt hotell. Vi bokade det för att det finns en bra inomhuspool som barnen skulle kunna använda vid dåligt väder. Vädret var dåligt, men poolen reparerades denna vecka och vi kunde inte använda den. Någon vettig kompensation fick vi inte heller. Utomhuspoolen är däremot fantastisk. Stor, rolig för barn och vuxna och med en härlig utsikt över havet. Hotellet har ett bra läget rent generellt
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Magnus,Thank you for sharing your feedback with us. We appreciate your kind words about our hotel's great location and the fantastic outdoor pool with its stunning view of the sea. We apologize for any inconvenience you experienced with the room allocation and the indoor pool not being available during your stay. We understand how important it is for families to have indoor options during bad weather. We value your input and will use it to improve our services. We hope you will give us another chance in the future to provide you with a better experience.

10/10 Fantastiskt

Helena, Uppsala

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Oura View Beach Club - Apartments i Albufeira
Vi var fyra par som bodde där 8-15 oktober 2011 - alla hade lägenheter av olika typ och läge. Lägenheterna var stora och välutrustade, rent och snyggt överallt, trevlig personal. Läget är toppen med fint poolområde och endast några meter från havet - fin strand. Åker gärna tillbaka!
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Helena,Tack så mycket för din fina feedback! Det gläder oss att höra att ni hade en trevlig vistelse hos oss och att ni tyckte om våra rymliga och välutrustade lägenheter. Vi är stolta över att kunna erbjuda en ren och snygg miljö för våra gäster. Det är också härligt att höra att ni uppskattade vår trevliga personal. Vi ser fram emot att välkomna er tillbaka i framtiden!

10/10 Fantastiskt

Peter, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Oura View Beach Club - familje resa
Trevlig personal med hög service. Läget är underbart vid stranden och havet. Oura ligger strax utanför Abufeira och därmed lite lugnare. Hotellet har områdets största pool. Det finns resturang både på hotellet samt vid stranden som var helt ok. Gång avstånd till stan. Hit kan jag återvända när jag längtar efter sol och bad.
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Peter,Tack för ditt positiva omdöme! Vi uppskattar verkligen din feedback. Det gläder oss att du tyckte att vår personal var trevlig och att servicen var hög. Läget vid stranden och havet ger verkligen en underbar atmosfär. Vi är glada att du också uppskattade att hotellet ligger lite lugnare utanför Abufeira och har områdets största pool. Vi hoppas få välkomna dig tillbaka när du längtar efter sol och bad igen.

10/10 Fantastiskt

DEBORAH YETUNDE OLUSOLA

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Thank you Grand Muchu Oura View Club. For a pleasant stay and enjoyable holiday. I got in contact with the hotel prior to arriving as our flight arrived in Faro early in the morning. This was excellently acknowledged and our early check into the hotel was fully accomodated. My travelling party needed the extra support and this was honoured by the reception team. Communication with the hotel upon arrival and throughout our stay was very pleasant. Even when we had issues with the light in the room, it was promptly dealt with. Ok, food options were slightly limited but we had 5 different restaurant options which meant we were not bored. The location is fab and met our needs. Cleaning was on point and staff were very accomodating. I would definitely stay here again. Thanks again. 😊
Bodde här 3 nätter i april 2024
Svar från CC 27 apr. 2024
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

4/10 Dåligt

Jennifer

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Positives: * We cannot fault the reception staff, they were all so helpful & friendly. Exactly what you would hope for. * The restaurants offsite just near the beach are great! Negatives: * On the first few days despite paying for all inclusive no food was being served at the hotel. We had to walk to another hotel nearby, I booked all inclusive for convenience and so we could pop down for something to eat when we fancied it. * The buffet was horrendous. None of it seemed to go together to make a meal, I ended up with chips and bread. I did get some chicken wings to go with it, but they were not very nice. * We we’re excited for the speciality restaurants. One night it was raining terribly and the man seeing us in basically told us off being late, was very rude and then proceeded to just put food on the table and walk off without speaking to us. The speciality restaurants were all in the Mexican and out of the same kitchen. You do not choose a meal, you just get given random things on a plate for each course. Eg a starter we were given was Tuna Mayo, mashed potato and potato skins?!! The food was all very bland and not speciality restaurant quality at all. * Due to the inconvenience of food not being available in the hotel and the food not being an enjoyable quality, we paid to eat out twice every day and ordered in groceries to make our own breakfast. So a total waste of money paying for all inclusive. * The place is very run down, but could be beautiful.
Svar från Grand Muthu Oura View Beach Club 14 apr. 2024
Dear Jennifer,We are truly glad to hear that you found our reception staff helpful and friendly, just as we strive for. Your positive feedback on nearby restaurants is also appreciated.We deeply apologize for the inconveniences you faced with the food availability and quality during your stay. Your feedback regarding the buffet and specialty restaurants will be shared with our team for improvements. We understand your disappointment and regret the experience did not meet your expectations.Your comments are valuable to us, and we will do our best to address these issues to enhance the overall guest experience. Thank you for sharing your feedback with us.

10/10 Fantastiskt

Erika

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful stay to celebrate New Years will be back again
Bodde här 2 nätter i december 2023
Svar från Grand Muthu Oura View Beach Club 5 feb. 2024
Dear Erika,Thank you so much for your kind words! We're thrilled to hear that you had a beautiful stay to celebrate New Year's with us. We can't wait to welcome you back again in the future!

10/10 Fantastiskt

Valentina

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The location was perfect and the staff were so friendly and helpful!
Bodde här 7 nätter i januari 2024
Svar från Grand Muthu Oura View Beach Club 4 feb. 2024
Dear Valentina,Thank you so much for the lovely feedback! We are delighted to hear that you found our location perfect and our staff friendly and helpful. We strive to create a positive experience for all our customers and your kind words truly mean a lot to us. We look forward to serving you again in the future!

8/10 Bra

Michel

Gillade: Renlighet
L'accueil très professionnel
Bodde här 9 nätter i januari 2024
Svar från Tita Capita 14 feb. 2024
Caro Michael,Com enorme prazer agradecemos a sua visita e o seu agradável comentário. Esperemos que nos volte a visitar em breve.ObrigadaEquipa OVBC

10/10 Fantastiskt

Koyesh

Bodde här 4 nätter i januari 2024
Svar från OVBC 25 jan. 2024
Thank you for your excellent review!Regards

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet
The whole hotel was cold. Noise levels in rooms high, from both the halls and construction. Anything wood was broken and dirty.
Bodde här 14 nätter i januari 2024
Svar från Grand Muthu Oura View Beach Club 22 jan. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused during your stay. We will address the temperature and noise issues in the rooms and take measures to improve them. We appreciate your input regarding the condition of the wooden elements and will ensure they are properly maintained. Your comments will help us enhance our guests' experience. We hope to have another opportunity to serve you better in the future.

2/10 Väldigt dåligt

Tommy

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från OVBC 18 jan. 2024
Dear Tommy,Thank you for your time to give us your opinion and we are very sorry that the hotel didn't meet your expectations.Hope you will come back to enable us to change your opinion.Regards

6/10 Okej

Emil

Reste med familjen
Gillade inte: Rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Grand Muthu Oura View Beach Club 9 jan. 2024
Dear Emil, Thank you so much for your lovely feedback! We're thrilled to hear that you had such a fantastic experience with us. It's always a pleasure to provide a great holiday experience. We hope to welcome you back again soon!

10/10 Fantastiskt

Moha Farhad

Bodde här 1 natt i december 2023
Svar från Grand Muthu Oura View Beach Club 8 jan. 2024
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

10/10 Fantastiskt

delyth

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Grand Muthu Oura View Beach Club 22 dec. 2023
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

8/10 Bra

Mauricio

Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Customer Care 18 nov. 2023
Dear Mauricio, We'd like to take this opportunity to thank you for taking the time to write a feedback about your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We hope to see you again soon. Sincerely, Customer Care

10/10 Fantastiskt

merryl

Gillade: Renlighet och rummets bekvämlighet
Grand Muthu Oura Hotel stay
Hotel room larger than normal with great views. Only downside is that there were no usb sockets. BUT cannot criticise too much. Breakfast lovely and surroundings were great. Pool was large and area clean. Only there for a long weekend, but we had good weather in between minor drops of rain. Look forward to staying there again
Bodde här 2 nätter i november 2023
Svar från Tita Capita 7 nov. 2023
Dear Merryl,Thank you so much for your feedback. It is a big pleasure to know that you had great time with us.We hope to see you back soon.Thank you.

6/10 Okej

SANDRINE

Reste med sin partner
La formule tout inclus est très médiocre
Bodde här 11 nätter i oktober 2023
Svar från Customer Care 23 okt. 2023
Dear Guest,Thank you for taking the time to share your comments about your experience with us.It is our goal to provide our customers with completely satisfactory service and we apologize if we fell short of your expectations in some aspects.We appreciate your specific and constructive feedback, as these interactions help us identify areas for improvement, as well as a better understanding of our customers' expectations, which allows us to better exceed them in the future.We hope that this experience does not permanently alter your perception of our hotel and that it gives us another opportunity to demonstrate our commitment to exceeding your expectations.We hope to see you again soon.Best regards,Customer Care

8/10 Bra

Malissa

Gillade: Renlighet och rummets bekvämlighet
Great stay
We had a lovely break, the rooms are a bit dated but pleasant and clean. The bed was super comfy and the room had everything we needed (iron and board was in there too) The pool is lovely, couple of slides to play on. Would definitely return
Bodde här 2 nätter i oktober 2023
Svar från Customer Care 16 okt. 2023
Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a feedback about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

8/10 Bra

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
We couldn’t get to the ocean. It felt like we were locked in.
Bodde här 3 nätter i september 2023
Svar från Customer Care 10 okt. 2023
Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a review on Trip Advisor about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

8/10 Bra

Roger

Gillade: Renlighet och rummets bekvämlighet
Struttura un po‘ datata per vacanze all inclusive. Noi eravamo di passaggio e abbiamo solo dormito e colazione. L‘albergo dispone di tutto il necessario. Piscina ben tenuta accesso al mare.
Bodde här 4 nätter i oktober 2023
Svar från Servizio Clienti 10 okt. 2023
caro ospiteVorremmo cogliere l'occasione per ringraziarti per aver dedicato del tempo a scrivere una recensione su Trip Advisor sulla tua esperienza.È nostro sincero impegno garantire che i nostri ospiti vivano un'esperienza memorabile e siamo lieti di sapere che hai trascorso un soggiorno meraviglioso con noi.Siamo molto felici e soddisfatti di essere riusciti a creare un'esperienza piacevole e a fare la differenza per te. Il tuo apprezzamento per il team è stato condiviso con loro e sono motivati a lottare per l'eccellenza.Apprezziamo molto il tuo patrocinio e non vediamo l'ora di darti il benvenuto di nuovo.Speriamo di rivedervi presto.Cordiali saluti,

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet och rummets bekvämlighet
Hotel is advertised as a 5* but it’s a 2/3*
Overall impression of hotel was not good. Only 1 lift working, décor was tatty & dated, rooms very old fashioned, beds very uncomfortable, pool too small for hotel capacity, noise from rooms above very loud, the cleaners don’t clean kitchen items, location is close to lively part with nightclubs/bars, pool/beach towels available but you have to pay to rent them & leave a deposit (most 4/5* hotels give you a card to exchange for a towel). Negative points wouldn’t be an issue if the hotel wasn’t listed as 5* Room was very old & unpleasant to stay in. We decided to stay in a villa after one night here, so we asked reception to cancel cleaners, we put the “do not disturb” sign on our door, and left for 4 nights, intending to return on our last night before departure. We never told anyone at the hotel that we were leaving. We arrived back at our room a few days later, there were other guests in it. We were told at reception that we checked out, and said we were going back to England, we did not. The receptionist was so rude, I couldn’t believe how I was being spoken to. I asked her to contact the employee who said we left or a manager. She phoned someone & then said they had another room for us, I asked what had happened, & she snapped “I’ve told you what happened, I don’t know who is lying but do you want this new room or not?” I asked for my deposit back for the beach towels and gave her the receipt showing we were owed £40, she tried to give me €40, maybe a mistake.
Bodde här 7 nätter i augusti 2023
Svar från Reception Supervisor 4 okt. 2023
Dear Richards, Zoe Samantha,The feedback is of utmost importance to us, and we appreciate you taking the time to share the feedback with us.We have received notification about your earlier check-out from the Head Housekeeping officer and our receptionist as well confirmed that the guest informed that they are leaving, probably was lack of understanding. We are truly sorry to hear about the issues encountered during your stay, and we understand the frustration. We ensure that we are taking all the feedback on very high level. They are help us to improve. The deposits are kept in the reception safe in order to provide good service to the guest. We know that the receptionist realize that and return the money back.We would like to apologize for the receptionist attitude definitely is not part of our company values.We inform that the hotel will go under renovations and we would like to ask you to give us another opportunity to serve you again, in the close future.Regards.Reception Supervisor

2/10 Väldigt dåligt

Kaveh

Reste i grupp
Gillade inte: Renlighet och rummets bekvämlighet
Bodde här 4 nätter i september 2023
Svar från Customer Care 7 okt. 2023
Dear Guest,Thank you for taking the time to share your comments about your experience with us.It is our goal to provide our customers with completely satisfactory service and we apologize if we fell short of your expectations in some aspects.We appreciate your specific and constructive feedback, as these interactions help us identify areas for improvement, as well as a better understanding of our customers' expectations, which allows us to better exceed them in the future.We hope that this experience does not permanently alter your perception of our hotel and that it gives us another opportunity to demonstrate our commitment to exceeding your expectations.We hope to see you again soon.Best regards,Customer Care

8/10 Bra

Sarah

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Nice stay
Hotel was nice enough but the restaurants being in another place was not clearly advertised and when bookings were tried they were always full. Only other criticism is that the vodka which was a house vodka tasting like petrol.
Bodde här 3 nätter i september 2023
Svar från Customer Care 27 sep. 2023
Dear Guest We'd like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence. We greatly appreciate your patronage and look forward to welcoming you again. We hope to see you again soon. Sincerely,

10/10 Fantastiskt

vincent

Gillade: Renlighet och rummets bekvämlighet
Superbe et très bien situé
Très bel hôtel, très bien situé à 2 pas de la plage et à l’écart de la suractivité de la ville. Personnel parle français et très agréable et serviable
Bodde här 1 natt i september 2023
Svar från Customer Care 25 sep. 2023
Dear Guest, We'd like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence. We greatly appreciate your patronage and look forward to welcoming you again. We hope to see you again soon. Sincerely,

8/10 Bra

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Love the pool
Staff was very helpful and friendly
Bodde här 3 nätter i september 2023
Svar från Customer Care 20 sep. 2023
Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a review about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

8/10 Bra

SANDIP

Gillade: Renlighet
Bodde här 7 nätter i juli 2023
Svar från Customer Care 9 aug. 2023
Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a review on Trip Advisor about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

6/10 Okej

Chris

Bodde här 1 natt i augusti 2023
Svar från Customer Service 7 aug. 2023
Dear Chris, Thank you for taking the time to share your comments about your stay with us. It is our aim to provide our guests with a completely satisfactory service and we sincerely apologize if we do not meet your expectations in some respects. We hope that this experience will not permanently change your perception of our hotel and that it will give us another opportunity to demonstrate our commitment to exceeding your expectations. We hope to see you again soon. Sincerely, Customer Service

8/10 Bra

Arturas

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 4 nätter i juli 2023
Svar från Customer Care 5 aug. 2023
Dear Arturas, Thank you for taking the time to share your comments following your recent stay. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. My team and I look forward to your next stay and we look forward to your future visits. Sincerely, Customer Care