Hi Tom, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:We are glad you chose the home and we are sorry your stay was not what you expected. We do include a map on our listing so that guests can see the approximate location of the home prior to booking, but we apologize that this caught you off guard. The listing does state that there is no A/C, but we are sorry if this caught you off guard. We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs. We try our best to provide a great environment for guests, but sometimes external factors like the highway and well water are simply out of our control.We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback.

Hi William, we take guest feedback seriously and appreciate you sharing about your stay. We followed up with the homeowner, and they wanted to share the following: - We're sorry to hear that you did not have the five-star experience we endeavor to provide our guests. We wish you had reached out to our local Guest Contact during your stay if there were any issues you needed to be addressed. We would have done everything we could to resolve them immediately so that you could enjoy the home - As guests accumulate trash, unfortunately it's out of our control if trash pickup day is not during your stay - As your stay occurred during the summertime, bugs may be prevalent in the area but we thoroughly clean the home for every guest's arrival Thank you for sharing about your stay and your review is pivotal towards implementing our next steps. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays.

Hi Tyler, we're so glad to hear you enjoyed the home's location right along Lake Michigan. We're sorry you experienced some issues during your stay, however. We passed your concerns along to the homeowner, who wanted to share the following: "We so wish you would have contacted us during your stay so that we could have addressed your cleanliness concerns right away. We were also sorry to hear that the road noise was a nuisance, though we do make the location clear in the listing, and the noise is out of our control." Thank you for taking the time to share your review!

Hi Katrina, we're so glad you enjoyed your stay at this beautiful property! We followed up with the homeowners, who assured us that there are no issues with the heater; it is working properly. They were glad that you reached out when you had trouble with the thermostat so that they could help. These owners work hard to provide all of their guests with the best stay possible and always respond to guest inquiries right away!

Hi Elizabeth, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced issues with beach access during your trip. We care very much about the safety of guests and are notifying future guests ahead of time about the beach erosion. Our owners try their best to provide a great environment for guests and their families, but sometimes external factors like this are simply out of their control. Thanks for letting us know about your stay!

Kelsey, We want all of our guests to rest easy when they stay with us, and we're sorry that your trip got off to a rocky start. We followed up with the homeowner after reading your feedback, and they wanted to share that they wish you'd used the four space heaters left in the home during your trip. We also hope that the refund from the homeowner made up for some of the inconvenience this situation caused, and thanks for taking the time to leave us a review!