Värdeförvaringsskåp på rummet, skrivbord och mörkläggningsgardiner

Recensioner av Holiday Inn Express Hotel & Suites Chicago-Algonquin, an IHG Hotel

2.5 out of 5

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 329 av 784 recensioner" "
8 - Bra i betyg. 252 av 784 recensioner" "
6 - Okej i betyg. 98 av 784 recensioner" "
4 - Dåligt i betyg. 65 av 784 recensioner" "
2 - Väldigt dåligt i betyg. 40 av 784 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,6/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Kimberly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024

10/10 Fantastiskt

pam, Clinton township

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean property & breakfast was great
Bodde här 1 natt i april 2024
Svar från Nathan Woodall - Front Office Manager 17 apr. 2024
Thank you so much for your wonderful review, we hope to see you again soon.

2/10 Väldigt dåligt

Roman

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i april 2024
Svar från Nathan Woodall - Front Office Manager 10 apr. 2024
We sincerely apologize for the inconvenience caused to you, and we regret any inconvenience this may have caused. Please be assured that we are taking immediate steps to address the issue to prevent it from happening again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience.

10/10 Fantastiskt

Laurie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone was friendly and polite. Very clean place. Breakfast was awesome. The only thing the parking lot needs to be redone. I would stay again.
Bodde här 2 nätter i april 2024
Svar från Nathan Woodall - Front Office Manager 11 apr. 2024
Thank you for your wonderful review. We hope to see you again soon .

10/10 Fantastiskt

Itsel

Bodde här 1 natt i mars 2024
Svar från Nathan Woodall - Front Office Manager 17 apr. 2024
Thank you so much for your review. We hope to see you again soon.

6/10 Okej

MARGARET

Gillade inte: Boendets skick och faciliteter
Worst parking lot I'v ever seen, accident claim waiting to happen and hard on vehicles. Room and complimentary breakfast were good
Bodde här 1 natt i mars 2024
Svar från Byron 26 mars 2024
Thank you for taking the time on filling out our survey!!! Our apologies for the pot holes in the parking lot however we will renovation the parking lot as soon the weather gets better.

10/10 Fantastiskt

Krzysztof

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This i a great property to stay at. Very close to lots of things to do.
Bodde här 2 nätter i mars 2024
Svar från Byron 26 mars 2024
My team and I can not wait, upon your return. We will see you soon.

10/10 Fantastiskt

Kent

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Newly updated rooms
Bodde här 1 natt i mars 2024
Svar från Byron 7 mars 2024
Thank you for taking the time on filling our survey! We are glad you an excellent stay. Have a wonderful weekend.

10/10 Fantastiskt

devonie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Svar från Byron 7 mars 2024
Thank you for your kind comments and feedback. My team and I, will be waiting upon your return.

4/10 Dåligt

Jennifer

Gillade inte: Renlighet
Bodde här 2 nätter i januari 2024
Svar från byronc 9 feb. 2024
Thank you for taking the time on filling out our survey!! Our apologies that our property was unsatisfactory. We hope that next time around, that you can see renovations or overall improvements.

6/10 Okej

Todd, Angola

Gillade: Renlighet
Bodde här 1 natt i januari 2024
Svar från Byron 30 jan. 2024
Thank you for taking the time on filling out our survey!!Our apologies that your stay was unsatisfactory, if there is anything we could justify. Please let us know. Best Regards

8/10 Bra

Julie

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Had to stay because the weather was not great. The overall stay was good. I was very disappointed that the parking lot was not plowed at all in the time that I was there. Everyone else in the surrounding area was plowed, including the resturant that was next to the hotel.
Bodde här 1 natt i januari 2024
Svar från Byron 30 jan. 2024
Thank you for taking the time on filling out our survey! We apologies for the snow not being removed properly. However, once the summer, Algonquin IL will be the city to stay at, especially with our newly renovated rooms.

8/10 Bra

Maria

Svar från Byron 30 jan. 2024
Thank you for taking the time on filling out the survey! We are glad you had excellent experience at our location and we can not wait upon your return.

8/10 Bra

Colleen

Bodde här 2 nätter i januari 2024
Svar från Byron 17 jan. 2024
Thank you for taking the time on filling our survey! We glad you had excellent and we will be waiting upon your return.

10/10 Fantastiskt

abdo j

Bodde här 1 natt i december 2023
Svar från Byron 17 jan. 2024
Thank you for taking the time on filling out our survey! We are glad you had a wonderful time at the Algonquin IL . We will be waiting upon your return.

10/10 Fantastiskt

Brian, New York

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Byron 17 jan. 2024
Thank you for taking you time on filling out our survey! We are glad we were able to host you and we can not wait until next time to host you again.

10/10 Fantastiskt

Pam

Reste med familjen
Gillade: Bekvämligheter
Bodde här 1 natt i december 2023
Svar från byronc 9 feb. 2024
Thank you for taking the time on filling out our survey!!We are glad you had an excellent stay. If there are any questions or concerns, please reach out to us.

10/10 Fantastiskt

Walter

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Long live the king.
Start with a queen bed which was rock hard. They switched us to a king bed which was very comfortable. Staff was very nice and helpfull. Breakfast was very good. We've stayed here several times and will certainly come back again.
Bodde här 2 nätter i december 2023
Svar från Byron 17 jan. 2024
Have a wonderful new year! We can not waiting upon your return.

10/10 Fantastiskt

Lissa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff. Remodeling going on but they did their best to keep it clean. Would’ve been nice if they offered beer and wine to purchase.
Bodde här 1 natt i december 2023
Svar från Byron 17 jan. 2024
Thank you for taking the time on filling out our survey! We are glad you had a excellent stay and we will be waiting for you until you return.

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Personal och service
Not great
The pool was under construction, which was very disappointing to our family. Staff was unhelpful and not terribly friendly.
Bodde här 2 nätter i december 2023
Svar från Byron 19 dec. 2023
Thank you for taking the time on filling out our survey!! We apologies that the pool was closed, however, we have a partnership between the Fitness cent Lifetime and Holiday Inn Express Algonquin IL. On the next visit we can provide the passes.

10/10 Fantastiskt

linda

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Byron 19 dec. 2023
Thank you for taking the time on filling out our survey!!! We are glad you had an Excellent stay at the Holiday Inn Express Algonquin IL.

6/10 Okej

Charles

Affärsresenär
Bodde här 1 natt i december 2023
Svar från Byron 19 dec. 2023
Thank you for taking the time on filling out our survey!! Our apologizes that our facility was not up to satisfactory and we will ensure that once our renovations are complete that it will met higher standards. Any questions or concerns let us know.

10/10 Fantastiskt

Daniel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Have stayed at this hotel a few times this year and its been great each time.
Bodde här 1 natt i november 2023
Svar från Byron 14 dec. 2023
Thank you for filling out our survey ! We are glad you had a wonderful stay at the Holiday Inn Express Algonquin IL

8/10 Bra

Andrew

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Convenient location, helpful staff
Bodde här 1 natt i december 2023
Svar från Byron 12 dec. 2023
Thank you for taking the time on filling out our survey!! We are glad you had a wonderful stay at the Holiday Inn Express Algonquin Il. My team and I can not wait upon your return.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Unwarranted noise complaint.
The pool was closed, which we didn’t know before our arrival, so our children were playing in the room. It was before 8pm and we had a staff member knock on our door saying there were people complaining we were too loud. They were literally coloring with crayons and playing charades before 8pm on a Saturday. We were disappointed that we constantly had to tell our children to whisper and sit down because of the complaint, when they were just trying to have an exciting stay in a hotel.
Bodde här 1 natt i december 2023
Svar från Byron 12 dec. 2023
Thank you for taking the time on filling our survey!! Our apologies that the pool and fitness center were shut down. Once the renovations are completed the hotel will a new brand property.

6/10 Okej

Mark, Crystal Lake

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Gave a poor rating for the condition because of the fact of the construction going on. I booked this property for the pool area and with the construction taking place the pool was closed. I was never notified prior to my arrival of the construction and the pool area being closed. I was offered to use the pool at another facility in another town but, turned that option down. I would have not booked this property if I was notified in advance.
Bodde här 1 natt i november 2023
Svar från Byron 12 dec. 2023
Thank you for taking the time on filling out our survey!! We apologies that the pool is temporary down, we improving the pool and fitness center with new equipment. Its for your comfortability for the near future

10/10 Fantastiskt

annette

Bodde här 1 natt i november 2023
Svar från Byron 14 dec. 2023
Thank you for taking the time on filling out our survey!! We are glad you wonderful stay and My team can not wait for your return.

10/10 Fantastiskt

Stephanie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We ended up staying in town a second night, they were great with rechecking in!
Bodde här 1 natt i november 2023
Svar från Byron 21 nov. 2023
Thank for taking your time on filling out your survey! We are glad you had an excellent stay.

10/10 Fantastiskt

Stephanie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is located in a great area of shopping, restaurants, and bars. We stay here every time we are in town.
Bodde här 1 natt i november 2023
Svar från Byron 21 nov. 2023
Thank you for taking the time on filling out our survey! We appreciate you kind comments and feedback. If there are any other questions or concern, please let us know.

2/10 Väldigt dåligt

Marty

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Under renovation - not worth the price
Although the hotel is being renovated, that’s no excuse for a dirty room, uncomfortable bed and very little water pressure (hardly enough to wash your hands.
Bodde här 1 natt i november 2023
Svar från Byron 15 nov. 2023
Thank you for taking the time on filling out our survey! Our apologies for the inconvenience of a dirty room. We will investigate this issue future and ensure that this does not happen again. If there are any other questions or concerns, please let us know.

10/10 Fantastiskt

Daniel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Second time we have stayed at this location. Convenient and easy to get to. Will be returning to this location before end of month.
Bodde här 2 nätter i oktober 2023
Svar från Byron 1 nov. 2023
Thank you for taking the time filling out our survey !We are glad you had an excellent and if there any questions or concerns please feel free to reach out to us.

8/10 Bra

Lynelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a good stay in the hotel…. There was renovations going on, but didn’t bother us.
Bodde här 1 natt i oktober 2023
Svar från Byron 1 nov. 2023
Thank you for taking the time on filling out our survey! Yes we are under going renovation, however , we are complete everything will be Brand New.

8/10 Bra

Mary

Reste i grupp
Gillade: Personal och service och rummets bekvämlighet
Our stay was fine, but the hotel was dirty and smelly
Bodde här 1 natt i oktober 2023
Svar från Byron 30 okt. 2023
Thank you for taking your time on filling out our survey. We apologies for the smell within the hotel, however, by next year 2024 -- Our rooms will be completely new brand and we would like to invite you back and try us again.

8/10 Bra

J.Timothy

Bodde här 1 natt i oktober 2023
Svar från Byron 21 nov. 2023
Thank you for taking the time filling out our survey! We are glad you had an excellent stay. We cannot wait upon you return.

4/10 Dåligt

Monty

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Will never stay here again
Bodde här 1 natt i oktober 2023
Svar från Byron 30 okt. 2023
Thank you for filling out our survey, we apologies for any inconvenience that had occurred during your stay.

2/10 Väldigt dåligt

Grace

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was dark, dingy, creepy, and disgusting. My room had stains on both comforters. The sink had a hairball in the drain. The curtains were half hanging off. I immediately left this hotel. Felt extremely uncomfortable and grossed out
Bodde här 1 natt i september 2023
Svar från Byron 11 okt. 2023
Very Sorry for the inconvenience that accrued, however by Mid- January 2024 we will be Newly Renovated with new fixtures and New Furniture.

8/10 Bra

Jo Anne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the hotel.. big room with plenty of room! The only problem was we were in a room Next to the pool and the kids where very loud and slamming the door and stayed past pool hours. It’s not the hotels fault. It was the parents of the kids had no concern for other people
Bodde här 2 nätter i oktober 2023
Svar från Byron 11 okt. 2023
Thank you for taking the time filling out our survey!! We are glad you had a wonderful stay. Thank you also for the kind comments and feedback. We can not wait upon your return.

10/10 Fantastiskt

Jennifer

Nice
Bodde här 1 natt i september 2023
Svar från Byron 2 okt. 2023
Thank you for taking the time on filling out our survey!! We are glad you had an excellent. Thank you for the wonderful feedback and comments. My team and I, can not wait until you return, to host you once again.

2/10 Väldigt dåligt

Thomas A

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gross hotel with early housekeeping wake up
This is the most disgusting hotel I've stayed at. The carpet in the room was so gross.They are doing renovations but didn't give notice of that. Checkout time is noon on Saturday but housekeeping was knocking on doors at 8:15am. Hotel management said it couldn't be them because they don't clock in until 8:30. I answered the door and talked to this person and heard her going door to door! Aweful experience and I'll never go back.
Bodde här 1 natt i september 2023
Svar från Byron 2 okt. 2023
Thank you for taking the on filling our survey!! We apologies that housekeeping knocked on your door, earlier than the normal time. We do not operate like this and we apologies for any inconvenience that had occurred during your stay.

4/10 Dåligt

LINDA

Reste med familjen
The tub was dirty with black hair on the tub. The floor was sticky and I cleaned with soap and the wash cloth was black when I got as done and I showed it to the clerk when I checked out. She was going to report to her boss as she told me. The carpet was dirty and sticky also. Didn’t feel safe outside since there was a lot of strange people standing around by the bilking snd playing loud music
Bodde här 4 nätter i september 2023
Svar från Byron 21 sep. 2023
Thank you for taking the time on filling our survey! We apologies that our Hot Tub will be remove during renovations. Also, for the dirty floor in the bathroom, we will look into this further and take action as needed.

4/10 Dåligt

Vanessa

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
- no hot water - no high chair for children - walls in elevator are holding with duct tape - strong smell of humidity in the room - no towels at the pool
Svar från Byron 5 sep. 2023
Thank you for taking the time filling out your survey !

10/10 Fantastiskt

Susan

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
The room linens and pillows were soft and contributed to a great nights sleep
Bodde här 1 natt i augusti 2023
Svar från Byron C 21 sep. 2023
Thank you for the filling out our survey! We are glad you had an excellent. We will be waiting upon your return.Any questions or concerns please let us know.

8/10 Bra

Pam Maxwell

Bodde här 1 natt i augusti 2023
Svar från Byron C 21 sep. 2023
Thank you for taking the time on filling out our survey!We are glade you excellent stay and we can not wait on your return.If there are any questions or concerns, please let us know.

8/10 Bra

Kristy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Really enjoyed the breakfast options.
Bodde här 1 natt i augusti 2023
Svar från Byron 21 aug. 2023
Thank you for taking your time on filling out our survey! We glad you had an excellent stay, My team and I will be waiting on your return!

10/10 Fantastiskt

Christine

Gillade: Renlighet och personal och service
Bodde här 6 nätter i augusti 2023
Svar från Byron 17 aug. 2023
Thank you for filling out our survey ! We are glad you had an excellent stay. My team and I will be waiting on your return.

2/10 Väldigt dåligt

Wanda

Reste med familjen
Gillade inte: Renlighet och personal och service
Customer beware - Poor Customer Service
I had the worst hotel experience ever. I will never stay at a Holiday Inn again. It started with a bait and switch. I reserved a 2 bed suite and ended up with a 1 bed suite. After switching rooms to a 2 bed and an additional cot we found dried blood on the curtains. When I called down to reception Angela said there was nothing they could do, there are no other rooms available. She also said they didn't have any spare curtains. Luckily there was another woman at reception who was kind enough to come up and clean them. In the meantime, Angela called the police on us and wanted us out of the hotel. 3 police officers came to the room with me my 3 kids and my 90-year-old mother saying the hotel would like us to leave. They also said we didn't do anything wrong and didn't have to leave. One of the officers was kind enough to call around to see if we could get a room at another hotel but there wasn't anything available. The next day our original room became available.
Bodde här 4 nätter i juli 2023
Svar från Byron 17 aug. 2023
Thank you for taking time filling out our survey!! Our apologies the wrong room type, however we able accommodate you with the two beds and added a cot. Angela was kind enough to provide the help that you needed. We also were able to clean your curtains and drapers. Once again we truly apologies.

10/10 Fantastiskt

Alexander, Steinbach

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was fine...nothing special, suites the need
Bodde här 1 natt i juli 2023
Svar från Byron 17 aug. 2023
Thank you for filling our survey!!! We will see you upon you return.

8/10 Bra

Pierre

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i juli 2023
Svar från Byron 17 aug. 2023
Thank you for filling out our survey! My team and I are extremely proud of our guest services and we continue striving to be the best lodging property in the Algonquin-Elgin Area Thank you!!

10/10 Fantastiskt

Pablo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2023
Svar från Byron 17 aug. 2023
Thank you for filling out our survey!!! We are glad you had a excellent stay. We will see you soon.

2/10 Väldigt dåligt

jose

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
How can I rate the hotel? If when I got there they told me that they were booked up and I had to come back at 11 o’clock. I never entered the room.
Bodde här 1 natt i juli 2023
Svar från Byron 29 juli 2023
Thank you for filling out your survey! When booking there must be a credit card guarantee and your reservations did not have a credit card and this is why the reservations were canceled.