My stay at ParkView Inn & Conference Center was extremely disappointing and upsetting. When I entered the room, I found the bathroom in a filthy condition. The toilet had visible poop and stool, along with yellow stains — it was clear it had not been cleaned at all. This was completely unacceptable.
I had booked a room for five people and selected the option with two beds, assuming there would be a couch or some additional sleeping space, as is common in many hotels. Unfortunately, the room only had two small beds and no couch. I was very tired and stressed, so I didn’t initially call the front desk. I also noticed bugs on one of the beds, which made me even more uncomfortable.
Because there were only two small blankets in the room, I sent my son to ask for an extra blanket. The front desk refused and said the room only comes with two blankets. I then called personally to explain how upset I was — about the filthy bathroom, the lack of sleeping space, the bugs, and the blanket issue. Instead of showing any empathy or professionalism, the man on the phone yelled at me and claimed there were no pictures showing a couch, as if that justified the poor condition of the room. When I told him he was being rude and I wanted to speak to a manager, he told me he was the manager. His tone was hostile and disrespectful throughout the call.
This experience was unacceptable on every level — from the disgusting condition of the room to the poor customer service. I have never been treated
