Dear Pilampa Tiravan, First I give you right in your critic of not beeing informing about creditcard payment not exepted. The rest of your complaint is due to language problems. I don´t speak Thai and, no offence, the guests knowledge in english was low. I got the impression she was in a hurry to get in time for the bus. There were only minutes to departuretime. ! I therfore drov to the ATM mashine and straight away to the nearest bus stop and we got there in time.The hole trip took ca. 5 min. I healped the guest with the suitecase wish was very heavy indeed. I thought I delivered very good service. If I receive information about the guests bankacount I will of course make up for the extra cost for withdrawal of money from the ATM mashine. It is a great advantage to speak at least some english if you travel in a land were you can´t expect to be understood if you speak only, for instance, thai language. Best regardes Fredrik/Danchelshus