Familjehotell i Alpendurada e Matos

"Bästa läget i Porto, mitt i city och nära till järnvägsstationen Sao Bento och tunnelbana. Hotellet ligger vid ett trevligt torg med olika aktiviteter. Många restauranger i närheten. Vi skulle bo 4 nätter men förlängde vår vistelse eftersom det är lätt att besöka andra närliggande städer med tåg. Mycket serviceinriktad och vänlig personal. Ovanligt god hotellfrukost där allt finns inkl nypressad apelsinjuice. Prisvärt med tanke på läge och service."

"I unintentionally made two reservations within minutes due to what appears to have been connection issues. The hotel clerk informed me of this, and I immediately started the process of cancelling one of the rooms. Despite the fact that the bookings were made only minutes apart and that I used just one room, hotel management refused to cancel the duplicate reservation or show any flexibility. This was not an attempt to misuse the system — it was an obvious booking error that could have been resolved with basic understanding and good customer service. Instead, the hotel chose to prioritize policy over fairness. Experiences like this are a clear example of how rigid profit-driven decisions can override common sense and customer care. The stay itself was fine, but the handling of this situation left a disappointing impression and made the experience feel unnecessarily rigid."