We did not realize the check in policy was so strict. We were called by the hotel the morning of our arrival, and they asked us what time we were getting there. When we told them 8/9pm. They said that wasn’t possible check in would be closed. We tried to find a way to pick up the keys somewhere, they would not accommodate us. We were forced to pay to stay at another hotel, and were not refunded for the night they could not check us in. They didn’t allow us to check in until 11am the next day, so we had to stick around downtown amalfi to check in, even though we paid for a room. If the front desk opens at 8am, and there should be our empty room...why did we have to wait around? Yes, we made a mistake not reading the check in policy better. But they were not accommodating at all, didn’t care to find a solution, and didn’t help us the next morning by letting us check in first thing! Very disappointing experience with management. Beware.