Dear Traci, We apologize for the unpleasant smell you encountered in the hallways during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more pleasant environment for our guests. Regarding the TV, we regret any inconvenience and encourage guests to reach out to our front desk for immediate assistance with technical difficulties. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. We are committed to improving our services and would welcome the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Santiago, Thank you for sharing your feedback. We understand the importance of providing all our guests with a comfortable and satisfactory experience. We apologize if your stay did not meet your expectations. Your comments regarding the room conditions and breakfast availability are concerning, and we will address them with our team to ensure improvements are made. We appreciate your input as it helps us to identify areas for enhancement. If you would like to discuss your experience further or provide additional details, please feel free to reach our management team. We value your patronage and hope to serve you better in the future.Sincerely, Hotel Management

Dear Lynsey, We are sorry the bed did not meet your comfort expectations during your stay. We understand the importance of a good night's sleep and regret any inconvenience caused. Guest comfort is our priority, and we appreciate your feedback. If you have any further comments or if there is anything we can do to enhance your experience in the future, please feel free to reach out to us directly. We value your patronage and hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management

Dear Johnathon, We deeply regret the distressing experience you encountered during your brief stay with us. Your account of encountering insects in your room is alarming, and we apologize for any discomfort caused. We appreciate your patience and understanding during this inconvenience. Rest assured, we have promptly addressed the issue with our pest control team to prevent such occurrences in the future. While we understand your decision to relocate, we hope you will consider giving us another chance to provide you with the exceptional experience that many of our guests have come to expect. Your feedback is invaluable, and we are committed to ensuring a more pleasant stay should you choose to return. Sincerely,Hotel management

Dear Kaleb, We apologize for the unpleasant odor you encountered during your stay. Maintaining a fresh and inviting atmosphere is our priority, and we regret that we fell short of this standard during your visit. We take your feedback seriously and will investigate the cause of the odor to ensure it is promptly addressed. Your comfort and satisfaction are important to us, and we apologize for any inconvenience this may have caused. Should you choose to stay with us again in the future, we are committed to providing you with a much more pleasant experience. Thank you for bringing this matter to our attention.Sincerely,Hotel management

Dear Elysha, We are delighted you had a great stay at Extended Stay America! Thank you for your kind words about the cleanliness of your room and our overall accommodations. We appreciate your feedback regarding the smell in the hallway and assure you that we're actively working to resolve this issue. We look forward to welcoming you back soon!Sincerely,Hotel management

Dear shana, Thank you for choosing our hotel for your stay. We were disappointed to read about the cleanliness issues you encountered and sincerely apologize for not living up to your expectations. Although this does not change what transpired, we will review your comments with our housekeeping team to ensure we are well-poised to serve our guests better moving forward. We value your feedback and truly hope you will give us another chance to provide the flawless experience you should have received on this visit.Sincerely,Hotel Management

Dear Christopher, Thank you for taking the time to share your comments. We aim to provide every guest with the exceptional experience expected of us; however, we failed to do so, and we apologize if the lack of appliances impacted your stay. We've shared your concern with the appropriate individuals, and we're following up to figure out how to enhance our guest experience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Sergio, Thank you for choosing us and sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay. Providing a clean and comfortable environment for all our guests is our top priority, and we regret any inconvenience caused by the issues you encountered. Please know that we take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back to provide you with a much-improved experience. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Paul, Thank you for choosing Extended Stay America! We're delighted to hear you had an excellent stay. We appreciate your suggestion regarding complimentary coffee and will certainly consider it for future improvements. Your feedback is invaluable, and we look forward to welcoming you back for another great experience!Sincerely,Hotel Management

Dear Lawrence, Thank you for your feedback. We're glad that you found our hotel comfortable and appreciated the kitchen facilities. Our aim is to provide a convenient and comfortable stay, and we apologize for any inconvenience you may have encountered. We hope to welcome you back for another pleasant stay in the future. Sincerely,Hotel Management

Dear Brooklyn, We're thrilled to hear about your positive experience at Extended Stay America! Your kind words about our friendly staff and the overall comfort of your stay mean a lot to us. We're delighted you felt welcomed and safe. Thank you for choosing us, and we look forward to hosting you again in the future!Sincerely,Hotel Management

Dear Omar, At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Betsey, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Kayla, Thank you for sharing your experience with us. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your stay with us. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience you deserve.Sincerely,Hotel Management

Dear James, Thank you for sharing your review. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is memorable. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Moreover, we regret any disappointment you experienced due to our grab-and-go complimentary breakfast. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. Thank you for staying with us while visiting the area, and we hope to have another occasion to host you.Sincerely,Hotel Management

Dear VALERIE, Thank you for reviewing your stay at Extended Stay America. We're delighted to read that you had a positive experience with our friendly front desk staff and that the check-in process was fast and efficient. We strive to provide a welcoming and smooth experience for our guests, and we're glad that our team members contributed to your satisfaction. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management

Dear James, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, especially your clean room, we are disappointed that we did not meet your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management

Dear Jeff, Thank you for taking the time to rate our hotel. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We are sorry for your disappointment regarding the dishware policy. Dishes and cooking supplies are available for purchase. We will share your feedback with our front desk team to better communicate our services and amenities during guest arrivals. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Rebecca, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you for being our guest; we look forward to your return visit.Sincerely,Hotel Management

Dear Stacy, Thank you for the honest comments about your stay with us, and we apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management

Dear Craig, Please accept our apologies for the overall disappointing experience. We take pride in providing our guests a clean, fresh environment; therefore, we apologize for anything overlooked during your stay. We have shared your feedback with our housekeeping staff to rectify this immediately. Thank you for being so patient, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management

Dear Bradford, We're delighted to hear that you had a positive experience during your stay at Extended Stay America and that you loved your room. Your satisfaction is important to us, and we look forward to hosting you again for another enjoyable visit. Thank you for choosing us!Sincerely,Hotel Management