Hi Rose-Marie,I appreciate you taking the time to share your experience with us.I'm sorry to hear about the silverfish problem. I have already shared your feedback with the team to ensure that such issues won't happen again in the future.I hope you had a great time in Amsterdam.Kind regards,

Bonjour Cecile, Merci pour ces commentaires. Nous serons ravis de discuter cette suggestion avec l'ensemble de l'équipe et espérons taccueillir à nouveau bientôt.Cordialement,numa Guest Experience Team

Hello Gennaro,Thank you for taking the time to leave us such a good review.We are so happy you felt supported throughout your stay, feel free to reach out on your next visit! We would love to host you again.Kind regards,Joana - Guest Services

Hello Jonathon, Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience that the system outage caused. We are working with all relevant teams to ensure that this does not happen again. Unfortunately, we did have many incoming calls that evening and apologise if you were unable to connect with a team member immediately. We are glad that our night team was able to relocate you to another property for the evening. We always strive to provide you with the best experience possible and we are sorry that we could not achieve it this time. We hope that you give us another chance in the future to show you the high level of service we aim to provide. Kind regards,

Thank you for your review!

Hello Andrew, Thank you for taking the time to leave a review. We take pride in providing our guests with a comfortable and well-located home in Amsterdam, so our team appreciates that you noticed .We will ask our technical department to check the shower leakage. We encourage our guest to contact us for any issues they may experience throughout their stay as our technical department is available to help them further. Once again, thank you and we would love to welcome you at any of our YAYS properties again.Kind regards,

Hello Steve, Thank you for taking the time to leave us such a kind review! We are very happy to hear that the apartment was a perfect fit for you and your family. We will make sure to let our Guest Service team know their communication was excellent. We hope to see you again soon! Kind regards, Erin - YAYS insider

Hello Ina, Thank you for taking the time to leave a rating. We hope you enjoyed your stay in Amsterdam and we will be happy to welcome you back again in the future! Kind regards,

Hi Martin, Thank you for taking the time to review your stay with us. We appreciate your feedback, and we're always looking for ways to improve our service.Kind regards,

Hi Michele, Thank you for taking the time to share your review with us. We appreciate your feedback as it helps us improve our service and our guests' experience. Kind regards,

Hi Samuel, Thank you so much for taking the time to review us.We're glad you had a great stay and enjoyed the overall experience.We appreciate your feedback and hope to welcome you back soon.Kind regards,

HI Dominique,Thank you for taking the time to write us a review.We'd love to welcome you back soon.

Hello Stefanie, Thank you for taking the time to complete a review. We are glad that you found the apartment space comfortable and the kitchen equipped with everything you needed during your stay. We will pass your feedback regarding the lighting and the bathroom ventilation to our technical department so we can work towards improving this.

Hello Maridel,Thank you for taking the time to write us a review! We are so glad that you loved your stay with us and we hope you enjoyed your time in Amsterdam! We would love to welcome you back to any of our properties again in the future.

Hi Maridel, Thank you for taking the time to share your experience. We hope you have enjoyed your time in Amsterdam.

Hi Yuk King Ann, Thank you for your rating. We hope you have enjoyed your time in Amsterdam.Kind regards,

Hi Audun, Thank you for your rating. We hope you have enjoyed your time in Amsterdam.Kind regards,

Hi Agneta, Thank you for your rating. We hope you have enjoyed your time in Amsterdam.Kind regards,

Hi Federica,Thank you for your high rating! I am happy you had a good stay with us and we hope to welcome you back in the near future!All the best,

Hi Anna Marie!We love receiving positive feedback from our guests!We are glad to see you that you enjoyed the location of the property and found it central to all of the things Amsterdam has to offer.We would happily welcome you back to our property again!

Hi there, Thank you for your rating. However, it would be valuable for us to know more about your review and learn from your experience. We hope to be able to help you further after your stay.Kind regards,Marie, Guest Service.

Hi Kirah,Thanks so much for sharing your experience with us. We’re happy to see that you had a 5-Star experience at our Dockside Flats apartments!We are glad that you loved your location, and the convenience of its relation to the Amsterdam Centraal and the city centre, and it feels great to know that our staff and service left a positive impression on you. Thank you for taking the time to leave us a review!Marie - Guest Services

Hi Taylah,Thank you for taking the time and write a review about your recent stay with us.We are glad to hear that you had a pleasant stay.Do not hesitate to contact us if you ever revisit Amsterdam!Warm regards,Adrián, Assistant Manager

Hi Emilio,Thank you for your feedback! Hopefully you had a good stay in Amsterdam and will come back in the near future!All the best,

Hi Catherine,Thank you so much for writing us this review! We as team are happy to see that we lived up to your expectations.Thank you for staying at YAYS and we do hope that we can welcome you back in the near future.All the best,

Hi Sinan,Thank you so much for writing us this review! We as team are happy to see that we lived up to your expectations.Thank you for staying at YAYS and we do hope that we can welcome you back in the near future.All the best,

Hi Doreen,Thank you so much for writing us this review! We as team are happy to see that we lived up to your expectations.Thank you for staying at YAYS and we do hope that we can welcome you back in the near future.All the best,

Hi Brittany, Thank you for taking the time to rate us!We appreciate your rating, however, we would love to hear more about your stay and what made it so enjoyable.Hopefully we can learn more about your stay in the future.Kind regards,Marie - Guest Services

Hi Claudio, Thank you for taking the time to leave us a review, we truly appreciate it.We're glad to see that you were happy with your apartment, however, we're sorry to hear that your check in process was not a positive experience.We continue to work on improving all aspect of our virtual check in services, as we will take your note about this and bring it back to the team and hopefully can improve this for all users quickly.Kind regards,Marie - Guest Services

Hi Jason, Thank you so much for rating us. We're happy to see you had a good experience at our apartments.We're glad to see the location, cleanliness, and the apartment itself all contributed to a positive stay for you.We hope we can welcome you again at any of our properties again in the future.Kind regards,Marie - Guest Services