Beste Wilma,Hartelijk bedankt voor uw fijne review. Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groeten,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Manish,It was a pleasure to receive this kind review of your time with us. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward. We hope we have the pleasure of seeing you on future occasions. Best regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Bäste Per-Erik,Vi önskar att vi förstod oss på er utvärdering bättre.Med vänliga hälsningar,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Kära Inesa,tack för att ni har tagit er tid att skriva en recension.Vi beklagar att er vistelse hos oss inte levde upp till era förväntningar. Vi skulle gärna vilja veta hur vi kunde ha förbättrat er upplevelse eftersom vi strävar efter att erbjuda våra gäster den bästa servicen.Vi hoppas få möjlighet att välkomna er tillbaka för en bättre upplevelse. Med vänliga hälsningar,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Bäste Niklas, tack för att ni ville lämna ett omdöme efter er vistelse hos oss.Vi är glada att du hade en bra vistelse hos oss trots personalens språkkunskaper och avståndet till centrum. Tack för de fina kommentarerna om vår säkerhet och inte minst vår närhet till kollektivtrafiken.Med vänliga hälsningar,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Husam, Many thanks for this high rating. We are glad we were able to meet all your requirements We hope to have the pleasure of seeing you again in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Kära Göran, tack för att ni tagit er tiden att skriva en recension. Att hålla rent och snyggt är en av våra högsta prioriteringar och vi kommer att diskutera er kommentar med vår städpersonal. Vi vill notera att det alltid går bra att prata med vår personal i receptionen om något inte känns bra. De gör sitt bästa för att åtgärda eventuella problem direkt. Vi tar självklart till oss era synpunkter och ska se över städningen bättre i framtiden. Vi hoppas få möjlighet att välkomna er tillbaka för en bättre upplevelse. Med vänliga hälsingar, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Stefan, Thank you for the positive response. We are sure the surroundings will improve a lot this year! Hope to see you back soon to see the result! Have nice day!

Kära Patrik, Tack så mycket för att du delade din erfarenhet. Vi är glada över att du hade en trevlig vistelse och hoppas att du kunde sova bra trots att sängen var lite för hård. Vi hoppas att välkomna dig igen på vårt hotell i framtiden. Med vänliga hälsningar, Ben Breekveldt Ledningsassistent

Thank you for the great rating! We look forward to welcoming you to our hotel again in the future

Kära gäst, Tack för att du delar din feedback. Vi är ledsna att ta reda på att du inte var nöjd med tilldelningen av ett annat rum. Dina kommentarer kommer att meddelas till vår bokningschef. Vi vill ändå tacka dig för att du stannade hos oss för din resa till Amsterdam. Vänliga Hälsningar, Ben Breekveldt Ledningsassistent

Thank you for rating us! We hope to see you again for your next visit to Amsterdam

Thank you for the great rating! We hope to welcome you to our hotel again soon

Thank you for rating your stay! We look forward to welcoming you again in the future

Tack för din recension! Vi är glada att du hade en bra vistelse och uppskattat vänligheten hos vår personal. Ses snart!

Kära Petet, Tack för den stora översynen av vårt hotell! Vi är glada att du haft din vistelse och hoppas att vi ses snart igen. Vänliga hälsningar, Renske van Hoof Ledningsassistent

Kära Thomas, Tack för det bra betyg du har gett vårt hotell. Vi är glada att du haft din vistelse hos oss och hoppas välkomna dig snart! Med vänliga hälsningar, Renske van Hoof Ledningsassistent

Dear Robert,Thank you for such a great review. We are delighted to learn that your stay at Mercure Amsterdam City met your expectations and provided you with the peaceful rest you deserved. It's wonderful to hear that our efforts to maintain immaculate room cleanliness and provide top-notch amenities have been recognized. Your compliments about the powerful shower in your room are much appreciated and we're glad it contributed to an invigorating start to your day. Our team takes great pride in ensuring the comfort and satisfaction of our guests, so your feedback is particularly rewarding. We're also pleased that the quietness of our hotel allowed for a restful 9-hour sleep, ensuring you were fully refreshed for the day ahead. We look forward to a return visit from you in the future.Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Ming, We would like to thank you for this review about your recent experience in our hotel. We regret to hear about the challenges you faced with the stairs leading to the metro station. The hotel's proximity to public transportation is generally appreciated, though we understand that accessibility can be a concern for some of our guests. We apologize for the lighting issue you encountered in your room. Our hotel aims to provide a bright and welcoming atmosphere, and we are disappointed to learn that we fell short in this instance. Your comment is being taken seriously and will be addressed with our maintenance team. We take pride in the cleanliness of our accommodations and are concerned to hear that your experience did not meet expectations. Our housekeeping staff works diligently to ensure that all areas of our hotel uphold our high standards. Regarding the amenities, it is our priority to offer a comfortable and well-equipped environment for our guests. We are sorry to hear that you found the amenities to be lacking, and we appreciate your bringing this to our attention. Your satisfaction is important to us and while we regret that some aspects of your stay were not satisfactory, we are committed to providing a high level of service and quality in all we do. We hope to welcome you back. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Sehr geehrter Detlev,Vielen Dank für Ihre Bewertung! Es freut uns zu hören, dass Sie die Freundlichkeit und Professionalität unseres Personals schätzen. Dies ist ein Aspekt, auf den wir großen Wert legen. Wir bedauern, dass die Größe Ihres Zimmers und des Badezimmers nicht Ihren Erwartungen entsprochen hat und dass Sie mit unserem Roomservice nicht vollständig zufrieden waren. Unsere Zimmer und Badezimmer sind so gestaltet, dass sie modernen Komfort in einer zeitgemäßen Umgebung bieten, und unser Housekeeping-Team ist stets bemüht, einen tadellosen Service zu gewährleisten. Bezüglich der Fahrradvermietung nehmen wir Ihr Feedback sehr ernst und werden die Wartung unserer Fahrräder überprüfen, um unseren Gästen ein angenehmes Fahrerlebnis zu bieten. Obwohl wir ein bargeldloses Hotel sind und unseren Gästen transparente Preise bieten, verstehen wir, dass die Preiswahrnehmung subjektiv ist. Wir sind stets darauf bedacht, ein optimales Preis-Leistungs-Verhältnis anzubieten. Nochmals danken wir Ihnen für Ihre positiven Worte über unser Team und dass Sie die Professionalität unserer Mitarbeiter hervorgehoben haben.Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen!Francis Windt, General Manager, Mercure Hotel Amsterdam City

Estimado huésped, Gracias por elegir Mercure Amsterdam City para su estancia en nuestra ciudad. Nos complace saber que su estancia en general fue agradable y que la limpieza y los servicios como el spa y el gimnasio estuvieron a la altura de sus expectativas. Lamentamos cualquier malentendido que haya podido surgir respecto a las habilidades lingüísticas de nuestro personal. En Mercure Amsterdam City, nos esforzamos por tener un equipo multilingüe para satisfacer las necesidades de nuestros huéspedes internacionales, aunque en ocasiones puede haber limitaciones. Entendemos la importancia de la comunicación y trabajamos continuamente para mejorar en este aspecto. Apreciamos sus comentarios sobre la ubicación de nuestro hotel y entendemos que el breve paseo hasta el transporte público pueda no ser ideal para todos nuestros huéspedes. Sin embargo, nos complace recordarle que nuestra ubicación ofrece un fácil acceso al centro de la ciudad y otros puntos de interés mediante un corto trayecto en metro. Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Elaine, We would like to thank you for this review about your recent experience in our hotel. It's heartening to know that our location provided convenient access to the city center and that public transport made your travel seamless. We're thrilled you appreciated the amenities and the opportunity to enjoy a morning coffee by the canal - it's certainly a serene way to start the day. Your commendations on our room cleanliness, overall hotel condition, and the attentive service from our team are greatly valued. We take pride in maintaining Mercure Amsterdam City to the highest standards, and it's rewarding to see these efforts reflected in your experience. Furthermore, we're pleased that the amenities in your room contributed to a comfortable and enjoyable stay. Our staff strives to ensure that every guest feels well-cared for, and your review is a wonderful affirmation of their hard work. We hope to welcome you back. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Carin, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you chose Mercure Amsterdam City for your stay. While we are glad you found our hotel suitable for a couple of nights, we regret that some aspects did not fully meet your expectations. Our team strives to provide a warm and welcoming experience for all our guests, and we apologize if we fell short in this regard. We take note of your comments regarding the staff demeanor and assure you that our commitment to hospitality remains unwavering. We are delighted to hear that the room amenities and cleanliness were satisfactory, reflecting our dedication to comfort and quality. Your insights are invaluable to us and we are continuously working to enhance our service and facilities. Rest assured, your comments are being shared with the relevant departments as we endeavor to deliver an even more pleasant and memorable experience on your next visit. We hope to welcome you back. Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Sehr geehrter Dustin,Danke für den positiven Erfahrungsbericht zu unserem Hotel. Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Francis Windt, General Manager, Mercure Hotel Amsterdam City

Beste Tom, Hartelijk dank voor deze enthousiaste beoordeling. Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel. Graag tot een volgende keer!Met vriendelijke groeten,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Rohini,Thank you for taking the time to share your feedback.We are pleased to hear that you found the cleanliness of the room to your satisfaction. It is with regret that we read your remarks concerning the hotel's condition and service. We pride ourselves on maintaining the highest standards, but it seems we fell short in your case. Please rest assured that our team is dedicated to providing a welcoming environment, and we sincerely regret any impression of impatience you have experienced. Regarding the room amenities, we aim to offer a comfortable stay with all necessary features, and we are disappointed to learn that these did not meet your expectations. As for the additional charges, our policy is to be transparent with all our guests, and we apologize for any misunderstanding. We understand that traveling with children can require additional support, and we apologize if you felt that was lacking during your stay.We hope we can provide you with an improved stay in the future.Kind regards,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Brennan,Thank you for such a positive review. We're thrilled to hear that you found our hotel convenient and our staff to be lovely and helpful. It's always a delight to know that our guests appreciate the quietness and comfort of our rooms, ensuring a restful stay for families like yours. We take pride in maintaining our hotel's condition and are pleased that it met your expectations. The positive remarks about our service and the room amenities further motivate us to continue delivering exceptional experiences. Your satisfaction with the cleanliness of your room reflects our commitment to providing a pristine environment for our guests. We look forward to welcoming you back for another memorable experience.Best wishes,Francis Windt, General Manager, Mercure Hotel Amsterdam City

Beste Karin,Hartelijk bedankt voor deze mooie review. Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Hopelijk zien we je snel nog eens!Francis Windt, General Manager, Mercure Hotel Amsterdam City