Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 441 av 1005 recensioner" "
10 - Fantastiskt
441
8 - Bra i betyg. 331 av 1005 recensioner" "
8 - Bra
331
6 - Okej i betyg. 129 av 1005 recensioner" "
6 - Okej
129
4 - Dåligt i betyg. 62 av 1005 recensioner" "
4 - Dåligt
62
2 - Väldigt dåligt i betyg. 42 av 1005 recensioner" "
2 - Väldigt dåligt
42
8,4/10
Renlighet
8,4/10
Personal och service
8,0/10
Bekvämligheter
8,4/10
Boendets skick och faciliteter
8,4/10
Hållbarhet
Recensioner
2/10 Väldigt dåligt
Dolores
Reste med familj och småbarn
9 mars 2024
Gillade: Renlighet
Gillade inte: Personal och service
The staff was impolite, they wanted to take our money twice even though we had paid our reservation. Otherwise we had our receipt and they tried to fool us. We waited there almost 40 minutes, which was unacceptable for us as we were with little kids. It was one of the worst experiences with the staff.
Dolores
Bodde här 1 natt i mars 2024
Svar från Sharon Hilferink, Management Assistant 28 mars 2024
Dear Dolores,Thank you for your feedback.We're truly sorry to hear about the issues you faced with our front desk service, especially as we strive to provide a smooth and efficient check-in experience for all our guests, including those with young children. Please rest assured that it is our standard practice to maintain clear and transparent communication regarding payments, and your account of the experience is concerning. We would like to apologise for any inconvenience caused and the time it took to resolve the situation.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Sharon Hilferink, Management Assistant
10/10 Fantastiskt
Memocan
21 nov. 2023
Gillade: Rummets bekvämlighet
Memocan
Bodde här 6 nätter i november 2023
8/10 Bra
Helene
9 okt. 2023
Helene
Bodde här 3 nätter i oktober 2023
8/10 Bra
Verifierad resenär
Affärsresenär
10 sep. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell nära flygplatsen
Rummet var rent och hade bra standard, klimatkontroll fungerade bra. Man behöver vara medveten om att shuttle tillbaka till flygplatsen kostar 5 Euro. I sig ingen problem, det är bara att det verkade inte tydligt för många. Jag hade ingen frukost i hotellet så kan inte bedöma det.
Verifierad resenär
Bodde här 1 natt i september 2023
8/10 Bra
Jarl
15 maj 2023
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Jarl
Bodde här 1 natt i maj 2023
10/10 Fantastiskt
Susheel
31 okt. 2022
Susheel
Bodde här 4 nätter i oktober 2022
Svar från Ramada Amsterdam Airport Schiphol 4 nov. 2022
Dear Susheel, Thank you for choosing Ramada Amsterdam Airport Schiphol. We are happy that you have enjoyed your stay with us and that you have rated your stay with a 10 out of 10! We are looking forward welcoming you again. Kind regards, Sharon Hilferink Management Assistant
8/10 Bra
Ayda
Reste i grupp
26 sep. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ayda
Bodde här 2 nätter i september 2022
Svar från Ramada Amsterdam Airport Schiphol 12 okt. 2022
Dear Ayda, Thank you for choosing Ramada Amsterdam Airport Schiphol. We are happy that you have enjoyed your stay with us and that you have rated your stay with a 8 out of 10! We are looking forward welcoming you again. Kind regards, Sharon Hilferink Management Assistant
8/10 Bra
Sandra
Reste med familjen
18 juli 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Märkligt att man måste betala extra för både frukost och transfer till/från flygplatsen
Sandra
Bodde här 3 nätter i juli 2022
Svar från Ramada Amsterdam Airport Schiphol 5 aug. 2022
Dear Sandra,
Thank you for choosing Ramada Amsterdam Airport Schiphol. We are happy that you have enjoyed your stay with us.
We hope to welcome you again.
Kind regards,
Sharon Hilferink
Management Assistant
8/10 Bra
Rose-Mari
22 sep. 2021
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Rose-Mari
Bodde här 1 natt i september 2021
Svar från MH 20 okt. 2021
Dear Rose-Mari,
Thank you for your great review and positive rating.
Hope to welcome you back in the nearer future.
Kind reagrds,
Mariska Hesterman
guest relation manager
8/10 Bra
Reima
Reste med familjen
4 sep. 2021
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra läge
Bra beläget hotell i Amsterdam nära motorvägen in/ut
Reima
Bodde här 1 natt i augusti 2021
Svar från MH 20 okt. 2021
Dear Reima,
Thank you for staying
with us at the hotel and for taking the time to write a review.
Hope you we may welcome you back some time,
Kind regards,
Team Ramada Amsterdam Airport Schiphol
8/10 Bra
Johan
Affärsresenär
11 maj 2021
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Airport hotel
It is a typical airport hotel, nice clean, friendly staff, good transport from the airport. A bit hard beds ( personal preference). Mostly closed down due to Covid.19 , but good food deliveredto the room
Johan
Bodde här 1 natt i maj 2021
Svar från John Nieuwland, General Manager 16 juni 2021
Thank you for staying with us and hope to welcome you again in the near future!
10/10 Fantastiskt
Verifierad resenär
10 mars 2020
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 1 natt i mars 2020
Svar från Roland Wilkens 11 mars 2020
Dear Guest,
Thank you very much for your stay at our hotel and for writing this review! We highly appreciate your feedback. Great to see that you enjoyed your stay to the fullest. We would love to welcome you again in the near future!
Best regards,
Roland Wilkens
Management Assistant
10/10 Fantastiskt
Ari
24 feb. 2020
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic customer service
I just have to say that the way in which the young lady at the reception encountered us as we had a slightly exceptional situation with a cancelled flight and an extra wish, was really fantastic! That kind of professionalism, flexibility and friendliness certainly makes me wish to stay there again. In every way else the hotel was also an extremely pleasant experience, it is clean, peaceful, the food was good and everything worked perfectly!
Ari
Bodde här 1 natt i februari 2020
Svar från Roland Wilkens 24 feb. 2020
Dear Ari,
Thank you so much for writing this review regarding your stay with us! We highly appreciate your feedback. Great to read that you had a great experience at our hotel. We would love to welcome you again in the near future!
Best regards,
Roland Wilkens
Management Assistant
8/10 Bra
Kristina
23 feb. 2020
Gillade: Renlighet, personal och service och rummets bekvämlighet
Smidigt med gratis shuttle till/från flygplatsen
Jag hamnade på hotellet pga flygförsening. Lite långsam incheckning, men bra service. Fick ett trevligt rum, om än lite slitet vid närmre granskning. Frukostpåse - helt ok. Smidigt med gratis shuttle till/från flygplatsen.
Kristina
Bodde här 1 natt i februari 2020
Svar från Roland Wilkens 24 feb. 2020
Dear Kristina,
Thank you very much for writing this review regarding your stay with us! We appreciate your feedback. Good to read that you enjoyed your stay with us. We hope we may welcome you again sometimes!
Best regards,
Roland Wilkens
Management Assistant
10/10 Fantastiskt
Mona
28 dec. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mona
Bodde här 1 natt i december 2019
Svar från Ramada 23 jan. 2020
Thank you for staying with us!
10/10 Fantastiskt
Bella
24 dec. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bella
Bodde här 1 natt i december 2019
Svar från Ramada 23 jan. 2020
Thank you for staying with us!
8/10 Bra
Haidar
23 juli 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Den var för långt till centrum det koster mycket med transport
Haidar
Bodde här 2 nätter i juli 2019
Svar från Roland Wilkens 23 juli 2019
Dear Haidar,
Thank you very much for staying at Ramada Amsterdam Airport Schiphol! I'm sorry to hear that you were unsatisfied with the location of our hotel. We hope we may welcome you again in the future!
Best regards,
Roland Wilkens
Management Assistant
8/10 Bra
Dina
Reste med familjen
27 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We should have been allowed to unload our luggage in front of building not drag from parking lot. The handicap ramp should be by the front steps, not where we could not see it. There should have been a refrigerator and microwave in room.
Dina
Bodde här 1 natt i april 2024
6/10 Okej
Jean, Central
Reste med familjen
25 apr. 2024
Gillade: Renlighet och boendets skick och faciliteter
Solo para una noche cerca del aeropuerto, lejos de Ámsterdam centro y lo turístico
Jean
Bodde här 2 nätter i mars 2024
8/10 Bra
Pei Ling
24 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Pei Ling
Bodde här 1 natt i april 2024
Svar från Sharon Michieletti-Hilferink, Assistant to the GM 26 apr. 2024
Beste gast,Hartelijk bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We verwelkomen we u een volgende keer graag opnieuw!Met vriendelijke groet,Sharon Michieletti-Hilferink, Assistant to the General Manager
10/10 Fantastiskt
Thomas
Reste i grupp
21 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pulizia delle camere molto curata, ospitalità ottima
Thomas
Bodde här 5 nätter i april 2024
Svar från Sharon Hilferink, Management Assistant 26 apr. 2024
Dear Thomas,Thank you for taking the time to review your stay.We are thrilled to hear that the cleanliness of our rooms met your expectations and that our hospitality greatly contributed to your stay.We eagerly await the opportunity to serve you again.Warm regards,Sharon Hilferink, Management Assistant
4/10 Dåligt
Joseph
Reste med familjen
21 apr. 2024
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Shuttle bus service is not good enough without stop at the airport, which wasted me almost one hour to wait for the next one.
Joseph
Bodde här 3 nätter i april 2024
Svar från Sharon Hilferink, Management Assistant 26 apr. 2024
Dear Joseph,Thank you for taking the time to share your review.We are disheartened to learn that the shuttle bus service did not meet your expectations, and we understand the inconvenience caused by any delay. While our shuttle service is designed for ease of travel to and from the airport, we regret any confusion or wait times you encountered.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Sharon Hilferink, Management Assistant
10/10 Fantastiskt
Joselito
Reste med sin partner
21 apr. 2024
Gillade: Renlighet, personal och service och bekvämligheter
Clean and organized; friendly staff; very accessible to the airport and train station
Joselito
Bodde här 7 nätter i april 2024
Svar från Sharon Michieletti-Hilferink, Assistant to the GM 26 apr. 2024
Dear Guest,Thank you for such a positive review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We all look forward to seeing you again in the future. Best regards,Sharon Michieletti-Hilferink, Assistant to the General Manager
10/10 Fantastiskt
Kristi
19 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This was a great hotel, close to the airport. My only problem was with the bath towels in my room. They were scratchy as though they had been sitting for a long time after being washed.
Kristi
Bodde här 1 natt i april 2024
Svar från Sharon Hilferink, Management Assistant 26 apr. 2024
Dear Kristi,Thank you for sharing your review.It is gratifying to hear that you appreciated our hotel's close proximity to the airport, along with the dedicated service from our staff and our pool and sauna facilities.However, we regret to hear about your experience with the bath towels. Rest assured, we are committed to providing high-quality amenities and will look into this matter attentively. Thank you once again for choosing to stay with us.We look forward to seeing you again in the future. Kindest regards,Sharon Hilferink, Management Assistant
6/10 Okej
Jeffrey
Reste med sin partner
19 apr. 2024
Gillade: Personal och service
Not close to a bus station.
Jeffrey
Bodde här 2 nätter i april 2024
Svar från Sharon Michieletti-Hilferink, Assistant to the GM 26 apr. 2024
Dear Jeffrey,We appreciate the time you took to provide this feedback.We regret to hear that the hotel's proximity to a bus station did not meet your expectations. We understand the importance of convenient transportation options and would like to note that there is a direct bus connection that brings guests to Haarlem and Zandvoort, offering a pleasant journey to nearby attractions.We hope to have the opportunity to serve you better in the future.Warm regards,Sharon Michieletti-Hilferink, Assistant to the General Manager
4/10 Dåligt
Mark
Reste med familjen
18 apr. 2024
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Our room had hair in the bathroom and on bedsheets. Felt like it wasnt even cleaned before we got there. Very limted food options near by. Noisy hallway with other guests waking our family up on both our rooms. Wont stay there again.
Mark
Bodde här 1 natt i april 2024
Svar från Sharon Hilferink, Management Assistant 20 apr. 2024
Dear Mark,Thank you for taking the time to share your review.We are pleased to hear that you found our service to be satisfactory. Providing attentive and caring service is something our team takes great pride in, so this feedback is especially appreciated.However, we are genuinely disheartened to read about the aspects of your stay that did not meet your expectations, particularly regarding room cleanliness and the condition of the hotel. Please rest assured that we have a dedicated housekeeping team committed to providing clean and comfortable accommodations for our guests. In regards to the limited food options nearby, our Kukimi store offers a variety of snacks and meals accessible 24/7, which many guests find convenient. Regarding the noise disturbances, we strive to ensure a peaceful environment and recommend our guests to opt for rooms on higher floors for a quieter experience. We regret to hear that the amenities in your room did not enhance your stay with us, and we would like to highlight that we do offer a range of amenities to cater to our guests' needs, such as free high-speed internet and electric kettles.Once again, we are truly sorry that your experience was not reflective of the high standards we aim to uphold. We value all our guests' feedback as it allows us to continually improve our guest experience.The whole team hope to have the pleasure of seeing you again. Best wishes,Sharon Hilferink, Management Assistant
8/10 Bra
Canisha
Reste med familj och småbarn, Reste med familjen
17 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
N/A
Canisha
Bodde här 1 natt i mars 2024
Svar från Sharon Michieletti-Hilferink, Assistant to the GM 26 apr. 2024
Dear Canisha,Thank you for your recent stay and for taking the time to leave a review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We hope to welcome you back. Best wishes,Sharon Michieletti-Hilferink, Assistant to the General Manager
10/10 Fantastiskt
Edgar
15 apr. 2024
Gillade: Renlighet, personal och service och bekvämligheter
Very near the airport
Edgar
Bodde här 1 natt i april 2024
8/10 Bra
Lena
14 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Sehr saubere Unterkunft und hilfsbereites, höfliches Personal!
Lena
Bodde här 1 natt i april 2024
8/10 Bra
Katherine
13 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We booked not knowing what to expect. It was too far from city center, our fault. No fridge in room as we had experienced everywhere else we traveled. Nice rebate for not having the room cleaned everyday.
Katherine
Bodde här 3 nätter i april 2024
Svar från Sharon Hilferink, Management Assistant 15 apr. 2024
Dear Katherine,Thank you for taking the time to share your review.We are delighted to hear that you found our room cleanliness and amenities to your satisfaction, and that our service met your expectations.We regret to hear that our location did not perfectly suit your travel plans. Ramada by Wyndham Amsterdam Airport Schiphol is strategically situated close to the airport, and we understand how the distance from the city center might have been inconvenient for your particular needs. Regarding the absence of a fridge in your room, while we do not offer mini-bars in rooms, we are glad to provide a 24/7 self-service shop, Kukimi, for any immediate refreshments and snacks.It is heartening to receive your appreciation for the rebate offered as part of our environmental-friendly program. We take pride in our efforts to provide both comfort and sustainability.We look forward to seeing you again on a future occasion. Best regards,Sharon Hilferink, Management Assistant
2/10 Väldigt dåligt
Lena
13 apr. 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Personal unfreundlich und inkompetent
Lena
Bodde här 3 nätter i april 2024
Svar från Sharon Michieletti-Hilferink, Assistant to the Gen 15 apr. 2024
Dear Lena,Thank you for taking the time to share your feedback with us.While we are glad you chose our hotel for your stay, we are disheartened to hear about your experience. Our team is committed to providing friendly and competent service, so it saddens us to learn that we did not meet your expectations.We hope to have the opportunity to better serve you in the future.Warm regards,Sharon Michieletti-Hilferink, Assistant to the General Manager
10/10 Fantastiskt
Alexandra
13 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place.
Alexandra
Bodde här 2 nätter i april 2024
Svar från Sharon Michieletti-Hilferink, Assistant to the Gen 15 apr. 2024
Dear Alexandra,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back.Best wishes,Sharon Michieletti-Hilferink, Assistant to the General Manager
6/10 Okej
Genesis, Pasadena
Reste med familj och småbarn
8 apr. 2024
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
This property is outdated, and, despite the name, not all that close to the airport. They offer a shuttle, but you have to pay for it. The rooms were extremely hot, which made it difficult to get a good rest. Next time, I will just stay at the Sheraton or the Hilton and avoid having to pay for a shuttle.
Genesis
Bodde här 1 natt i april 2024
10/10 Fantastiskt
Jessica
Reste med familjen
8 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sehr nah am Flughafen gelegen und trotzdem ruhig. Sehr schöne und komfortabele Zimmer
Jessica
Bodde här 1 natt i mars 2024
10/10 Fantastiskt
Cynthia
7 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They offer transportation back and forth from the airport for a reasonable fee and from airport you could take buses or train to most cities or attractions places
Cynthia
Bodde här 4 nätter i april 2024
8/10 Bra
Erin
3 apr. 2024
Erin
Bodde här 2 nätter i januari 2024
Svar från Sharon Michieletti-Hilferink, Assistant to the Gen 5 apr. 2024
Beste Erin,Hartelijke dank voor uw beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet,Sharon Michieletti-Hilferink, Assistant to the General Manager
6/10 Okej
Laura
Reste med familjen
3 apr. 2024
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Asked for 2 beds got one
Told there was parking but it was full so he had us park in a no parking area which did worry me with a change in shift
Had to haul luggage up steps there was a lift but it didn’t work
Kids yelling in hallway til late
Laura
Bodde här 1 natt i mars 2024
Svar från Sharon Hilferink, Management Assistant 4 apr. 2024
Dear Laura,Thank you for taking the time to share your experience.We're glad to hear that you found the room to be impeccably clean and our hotel's condition to meet your expectations. It's also pleasing to know the room amenities added to the comfort of your stay.We regret to hear about the bed configuration not meeting your request and understand the inconvenience this may have caused. We strive to accommodate our guests' preferences and will review this matter internally. We apologize for any confusion regarding the parking; our team aims to provide the best possible solutions even when facing full capacity. We are also concerned about the noise disturbance from other guests and take such feedback seriously as we continuously seek to provide a peaceful environment for all our guests.Our staff is committed to providing high-quality service, and we will continue to uphold these standards in all guest interactions. We hope that the positive aspects of your experience will encourage you to consider staying with us again in the future.We hope to see you again in the future. Best wishes,Sharon Hilferink, Management Assistant
10/10 Fantastiskt
Niloufar
2 apr. 2024
Every thing is very good
Niloufar
Bodde här 2 nätter i mars 2024
Svar från Sharon Michieletti-Hilferink, Assistant to the Gen 4 apr. 2024
Dear Niloufar,Thank you for this positive review of your stay.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We all look forward to welcoming you back in the future.Kind regards,Sharon Michieletti-Hilferink, Assistant to the General Manager
10/10 Fantastiskt
Diane
Reste med familj och småbarn
2 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff are very polite and helpful and always seemed to be smiling. I stayed with my 5 yr old granddaughterand everyone was very kind and attentive towards her/us. The facilities /swimming pool was great and much needed after a long day walking. We used the hotel transport everyday and had no issues. We had an awesome comfy kingsize bed in a clean room with coffee and tea making facilities. The bathroom had a bath with overshower which for us was fine.
The only negative is the price of breakfast for a 5 yr old, it is the same as an adults which is a mega expensive bowl of cereal and a glass of juice.
If I come back I will stay here again.
Diane
Bodde här 3 nätter i mars 2024
Svar från Sharon Hilferink, Management Assistant 4 apr. 2024
Dear Diane,We appreciate that you took the time to share your experience with us.We are thrilled to hear that our staff's politeness and helpfulness contributed to a pleasant stay for you and your granddaughter. It's wonderful to know that our swimming pool facilities were a highlight after your days of exploring. We regret to hear your concerns regarding the breakfast pricing for children. While our breakfast is priced to reflect the variety and quality offered, we understand your perspective and appreciate your feedback. It is great to learn that the comfortable king-size bed and in-room amenities, including the coffee and tea-making facilities, met your expectations for a restful experience. Our team strives to ensure that every guest feels well-cared for and it seems we succeeded during your visit.We hope to see you again in the future.Best regards,Sharon Hilferink, Management Assistant
10/10 Fantastiskt
James
Reste i grupp
1 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel, good staff, shuttle ect only gripe a bit dear in the shop
James
Bodde här 3 nätter i mars 2024
Svar från Sharon Hilferink, Management Assistant 2 apr. 2024
Dear James,Thank you for sharing your feedback about your recent stay.We are thrilled to hear that our staff, shuttle service, and the overall condition of our hotel met your expectations, and that you found your room to be spotlessly clean and well-equipped. We regret that you found the shop a bit expensive, but we hope that the convenience of our 24/7 Kukimi self-service shop with a variety of options was beneficial during your stay. Your compliments towards our amenities and service are greatly appreciated and motivate us to continue delivering a high standard of hospitality.We are looking forward to welcoming you again. All the best,Sharon Hilferink, Management Assistant
8/10 Bra
SOOKYUNG
Reste med familjen
31 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were vey kind and responsive.
Location is far away from the airport. Frequent travel between hotel and airport will cost a lot.
SOOKYUNG
Bodde här 2 nätter i mars 2024
Svar från Sharon Hilferink, Management Assistant 2 apr. 2024
Dear Guest,Thank you for taking the time to provide us with your valuable feedback about your stay at our hotel.We are delighted to hear that our staff's kindness and responsiveness met your expectations and contributed positively to your experience. Regarding your concerns about the location and the associated costs of travelling between the hotel and airport, we regret any inconvenience you may have experienced. Our shuttle service aims to provide convenience to our guests, although it is subject to a nominal fee, which we strive to keep as reasonable as possible. Please rest assured that our location near Schiphol Airport is selected to balance airport proximity with a peaceful setting.We look forward to welcoming you back in the future. Best wishes,Sharon Hilferink, Management Assistant
10/10 Fantastiskt
Jennifer
Reste med familjen, Reste med sin partner
30 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a great property! It was close to a bus station, rather than a train. Otherwise, perfect!
Jennifer
Bodde här 2 nätter i mars 2024
Svar från Sharon Hilferink, Management Assistant 2 apr. 2024
Dear Jennifer,Thank you for leaving us this review of your recent stay.We're thrilled to hear that you found our property to be perfect for your needs, with its convenient location and the quality of our rooms and amenities. While we are indeed closer to a bus station, we hope this provided you with a smooth travel experience to surrounding areas. Our team is dedicated to providing exceptional service, and it's rewarding to know we met your expectations.We really look forward to the pleasure of welcoming you back on a future stay. Best regards,Sharon Hilferink, Management Assistant
6/10 Okej
Marco
Reste i grupp
30 mars 2024
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
De accommodatie was op zich goed, maar het inchecken was dramatisch.
Nieuw systeem werd de schuld gegeven, maar de koppeling met betalen werkte ook slecht
En je kan enkel met pasjes betalen .
Degene die ons hielp was tevens met andere zaken bezig
Na 3 kwartier werden we weer achter een andere rij gezet om de betaling af te ronden.
Buffet was prima en bediening was vriendelijk
Marco
Bodde här 1 natt i mars 2024
Svar från Sharon Hilferink, Management Assistant 2 apr. 2024
Beste Marco,Bedankt voor uw feedback.Het verheugt ons te horen dat ons buffet en de vriendelijkheid van ons personeel aan uw verwachtingen hebben voldaan en dat u tevreden was over de netheid van de kamer en de voorzieningen die wij bieden.Wij betreuren het ten zeerste dat uw incheckervaring niet voldeed aan de hoge standaarden die wij nastreven. Ons doel is om een vlotte en prettige check-in te bieden, en we vinden het spijtig dat ons nieuwe systeem in dit geval niet naar behoren functioneerde. We nemen uw feedback serieus en zijn continu bezig met het verbeteren van onze processen en systemen. Daarnaast vinden we het jammer dat u langer moest wachten dan gebruikelijk en dat dit aspect van onze dienstverlening niet aan uw verwachtingen heeft voldaan.Ondanks deze uitdagingen hopen we dat de positieve aspecten van uw verblijf overwegen en dat we u in de toekomst opnieuw mogen verwelkomen om u een ervaring te bieden die geheel in lijn is met de kwaliteitsstandaarden van ons hotel.Met vriendelijke groet,Sharon Hilferink, Management Assistant
6/10 Okej
Melt, Shooters Hill
29 mars 2024
SLOW check in; not much around it; shuttle every 30 mins to/from airport. Challenge to get to Amsterdam city centre. Good size, quiet room.
Melt
Bodde här 1 natt i mars 2024
Svar från Sharon Hilferink, Management Assistant 2 apr. 2024
Dear Guest,Thanks for taking the time to comment on your stay at our hotel.We are glad to hear that you found your room to be of a good size and quiet, ensuring a comfortable stay. However, we regret to hear that you experienced some challenges with the accessibility to Amsterdam city centre. While our shuttle service is designed to provide convenience with departures every 30 minutes, we understand that the journey to the city may require some planning. Please rest assured that our front desk team is always available to assist with travel arrangements and offer advice on the best ways to navigate the area. We apologize for any inconvenience you may have experienced during check-in. We strive to ensure a smooth and efficient process for all our guests, and your comments are valuable in helping us improve.We look forward to welcoming you again. Best wishes,Sharon Hilferink, Management Assistant
10/10 Fantastiskt
Eric
Reste med familjen
25 mars 2024
Gillade: Personal och service och boendets skick och faciliteter
Clean and close to the airport. If you just need a place to spend a night between flights, this is a great option. The sauna was a fantastic bonus for sweating out some of that travel residue after a long flight. There’s nothing to see or do near the hotel, but the city center is only a $30 Uber ride away.
Eric
Bodde här 1 natt i mars 2024
Svar från Sharon Hilferink, Management Assistant 28 mars 2024
Dear Eric,Thanks for your feedback.We're delighted to know that our proximity to the airport and the sauna facilities provided you with comfort and relaxation during your stay. We appreciate your positive remarks on the cleanliness of our hotel. While it's true that our location is not within walking distance of major attractions, we're glad you found the city centre accessible via a short Uber ride.We hope to welcome you back. Best wishes,Sharon Hilferink, Management Assistant
8/10 Bra
Lucian
24 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wind whistle at the windows
Parking should be included not pay separate.
Lucian
Bodde här 2 nätter i mars 2024
Svar från Sharon Hilferink, Management Assistant 28 mars 2024
Dear Lucian,Thanks for taking the time to share your views of your stay at our hotel.We understand that parking fees can be a concern, and we strive to maintain competitive rates while offering the convenience of our location and facilities. Moreover, we regret the disturbance caused by the wind at the windows and will look into this matter to ensure the comfort of our guests.It would be a pleasure to welcome you back on another occasion. Kind regards,Sharon Hilferink, Management Assistant
8/10 Bra
Jeffrey
24 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Jeffrey
Bodde här 1 natt i mars 2024
Svar från Sharon Michieletti-Hilferink, Assistant to the Gen 28 mars 2024
Beste Jeffrey,Hartelijk dank voor deze uitstekende score.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Met warme groeten en graag tot een volgende keer,Sharon Michieletti-Hilferink, Assistant to the General Manager
10/10 Fantastiskt
Rebekah
Reste med familjen
24 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was clean, quiet, had a 2 bedroom suite for my husband, mother-in-law and me.
Rebekah
Bodde här 2 nätter i mars 2024
Svar från Sharon Hilferink, Management Assistant 25 mars 2024
Dear Rebekah,Thank you for your kind review.We're delighted to hear that you found our accommodations clean and quiet, and that the two-bedroom suite was a perfect fit for you, your husband, and mother-in-law. It's wonderful to know that our efforts to maintain high standards in room cleanliness and hotel condition met your expectations. Our team strives to provide exceptional service, and we're thrilled that this was reflected during your stay.We hope to see you again soon.Kind regards,Sharon Hilferink, Management Assistant
8/10 Bra
maria
Reste med sin partner
21 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
maria
Bodde här 4 nätter i mars 2024
Svar från Sharon Michieletti-Hilferink, Assistant to the Gen 28 mars 2024
Dear Maria,Thank you for your positive feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We would be glad to have you return for another memorable stay.Best wishes,Sharon Michieletti-Hilferink, Assistant to the General Manager