Exteriör

Recensioner av Best Western Courtesy Inn - Anaheim Park Hotel

2.5 out of 5

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 329 av 1001 recensioner" "
8 - Bra i betyg. 372 av 1001 recensioner" "
6 - Okej i betyg. 165 av 1001 recensioner" "
4 - Dåligt i betyg. 81 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 54 av 1001 recensioner" "

8,0/10

Renlighet

8,4/10

Personal och service

7,6/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

8/10 Bra

Bo

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bra närhet till Disneyland
Bra läge om man vill ha promenadavstånd till Disney parkerna. Tar ungefär 15-20 minuter i lugnt promenad tempo. Den ända nackdelen med läget är att fyrverkerierna smäller av precis vid hotellet och det låter jättehögt (billarmen går igång). Personalen är mycket hjälpsamma och trevliga. Frukosten är enkel men helt ok och inte minst gratis :-) Rekommenderas verkligen för de som vill bo nära Disneyland till en rimlig kostnad.
Bodde här 7 nätter i november 2017
We appreciate your great comments, thank you very much .we hope to serve you again in the near future .

8/10 Bra

Ingmar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i maj 2024
Svar från Hotel Manager 13 maj 2024
Dear Ingmar,Thank you for your rating! We're glad to hear that you had a positive experience overall. If there's anything specific you feel we could improve upon to earn that extra star, please don't hesitate to let us know. We're committed to ensuring each guest's stay is nothing short of excellent. We look forward to the opportunity to welcome you back for an even better stay!Sincerely, Hotel Manager

10/10 Fantastiskt

Gerardo

Bodde här 1 natt i januari 2024
Svar från Hotel Manager 22 maj 2024
Dear Gerardo,Thank you so much for the perfect rating! We aim to provide exceptional service and create memorable experiences for all our guests. If you have any feedback or suggestions for us, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Fantastiskt

Luis

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
N/A.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 29 apr. 2024
Dear Luis,Thank you for your review and for providing us with a perfect rating! We're thrilled to hear that you had a great stay and that our service met your expectations. Your positive feedback is truly encouraging and motivates us to continue striving for excellence. We can't wait to welcome you back for another wonderful experience in the future!Sincerely, Hotel Manager

6/10 Okej

Poleth

Reste med sin partner
Gillade: Renlighet och personal och service
El estacionamiento es muy pequeño para todas las habitaciones, y la regadera de la habitación era muy incómoda porque tenía una mala posición
Bodde här 1 natt i april 2024
Svar från Hotel Manager 26 apr. 2024
Dear Poleth,We appreciate your feedback regarding the parking lot size and the shower setup. Your comments help us identify areas for improvement, and we apologize for any inconvenience caused. Rest assured, we'll take your concerns into consideration as we strive to enhance our guest's experiences. Thank you for sharing your thoughts with us.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Brenda

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Parking was horrible the place was nosy and the doors slammed
Bodde här 2 nätter i april 2024
Svar från Hotel Manager 23 apr. 2024
Dear Brenda,We're truly sorry to hear about your disappointing experience. Your feedback regarding the parking situation and noise disturbances is concerning. Please know that we take your comments seriously and will work diligently to address these issues to improve the overall guest experience. We apologize for any inconvenience caused and appreciate your feedback.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Laura

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I really wish I can get refunded but I already checked-in. If I had enough money, I would just go find another hotel and lose my money here. The room is worn down and has an odd smell. Beds sound like they’re going to brake. It’s noisy and I feel unsafe.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 22 apr. 2024
Dear Laura,We're truly sorry to hear about your disappointing experience during your stay. Your feedback is deeply concerning, and we apologize for the issues you encountered with the condition of the room, noise levels, and feeling of safety. This falls well below the standards we strive to maintain, and we take your comments very seriously. We understand your frustration and disappointment, and we're committed to addressing these issues immediately to ensure they're rectified and not repeated in the future. Your comfort and safety are our top priorities, and we hope to have the opportunity to regain your trust in the future. If you have any further concerns or would like to discuss your experience further, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

6/10 Okej

Jennifer

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
The staff for both the morning and the evening were amazing. Very nice and just overall wonderful! The room and the bathroom for the most part was clean, looked great. However, when we returned to the hotel at 12 a.m. after visiting Disneyland, we were not pleased to find the sheets appeared to not have been changed before we checked in. There were crumbs in one bed and hair and crumbs in the other, because it was so late and we were exhausted, we decided to sleep on top of the blankets and just call it a night. Besides the sheets, everything was great!
Bodde här 1 natt i april 2024
Svar från Hotel Manager 8 apr. 2024
Dear Jennifer,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff amazing and your room overall clean and satisfactory. However, we apologize for the oversight regarding the cleanliness of the sheets. This does not meet our usual standards, and we understand your disappointment. Rest assured, we will address this issue with our housekeeping team to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 Bra

Jeff

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room met our needs. Beds were comfortable. Room was clean. Staff was friendly. Breakfast was good with lots of choices offered. Great location within walking distance to Disney. My only complaints were the room had a strange odor, the walls were thin (could hear others in adjoining rooms) and the entry door had gaps in it letting outside noise and air come in. The street traffic was loud during the day but nights it wasn't too bad.
Bodde här 3 nätter i mars 2024
Svar från Hotel Manager 5 apr. 2024
Dear Jeff,Thank you for your detailed review and for choosing to stay with us. We're pleased to hear that our hotel met your needs and that you found our beds comfortable, rooms clean, staff friendly, and breakfast enjoyable. We apologize for any inconvenience caused by the strange odor, thin walls, and gaps in the entry door. Your feedback is valuable, and we will address these issues to improve our guest's overall experience. We're glad that our location was convenient for your visit to Disney. We hope to have the opportunity to welcome you back again in the future.Sincerely, Hotel Manager

6/10 Okej

Guy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not resorty
Svar från Hotel Manager 1 apr. 2024
Dear Guy,Thank you for your feedback. We apologize if our property did not meet your expectations regarding the resort-like atmosphere. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret if we fell short in this aspect during your stay. Your comments are valuable to us, and we will take them into consideration as we continue to improve our offerings. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely, Hotel Manager

10/10 Fantastiskt

Alexander

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 19 mars 2024
Dear Alexander,Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we're grateful for your support. We look forward to welcoming you back for another fantastic stay in the future! If there's anything specific you loved about your stay, we'd love to hear about it.Sincerely, Hotel Manager

4/10 Dåligt

Diana

Reste med familj och småbarn
Gillade inte: Boendets skick och faciliteter
We had problems with our toilet. Wouldn’t flush at times we had to take the top off and mess with with so it can flush. Not what I wanted to be doing on vacation.
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager 9 mars 2024
Dear Diana,We sincerely apologize for the inconvenience you experienced with the toilet during your stay. This is certainly not the experience we want our guests to have, especially while on vacation. We'll address this issue immediately to ensure it doesn't recur for future guests. Your feedback is invaluable, and we hope to have the opportunity to make it right during your next visit.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Macenze

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
There was a terrible smell in our room and we tried to get a different room but they were fully booked! The elevator was practically falling apart. For what we spend on this room was ridiculous!! Will not come here again!
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager 10 feb. 2024
Dear Macenze,We're deeply sorry to hear about your negative experience during your stay. Your comfort and satisfaction are our top priorities, and we apologize for falling short of your expectations. We'll address the issues you encountered with the smell in the room and the condition of the elevator with our maintenance team to ensure improvements are made. We understand your disappointment and hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

8/10 Bra

KOJI

Bodde här 1 natt i februari 2024
Svar från Hotel Manager 10 feb. 2024
Dear KOJI,Thank you for your excellent 8 out of 10 rating! We appreciate your feedback and are glad to hear that you had a positive experience at our hotel. We are always striving to improve and provide the best possible service to our guests. If there is anything specific that we can do to enhance your future stays and earn that perfect 10, please let us know. We value your input and are committed to making your next visit even better. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the near future. Sincerely, Hotel Manager

10/10 Fantastiskt

ROBERT

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager 5 feb. 2024
Dear ROBERT,I appreciate your flawless 10/10 review. Hearing that you had an amazing time makes us very happy. Our primary goal is your satisfaction, so we're thrilled to hear that we went above and beyond. We value your opinions and hope to have the chance to work with you once more in the future. We are honored that you selected us!Sincerely, Hotel Manager

10/10 Fantastiskt

kelly

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the check in was super easy and helpful! they told us all the info breakfast & our room was perfect :)
Bodde här 1 natt i februari 2024
Svar från Hotel Manager 3 feb. 2024
Dear Kelly,Thank you for sharing your positive experience! We're thrilled to hear that your check-in was easy and helpful, and that you received all the necessary information about breakfast. It's wonderful to know that your room met your expectations. We appreciate your feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Fantastiskt

Mario Arturo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Me encantó la limpieza del lugar y todo lo incluía. Es simplemente llegar con tu maleta
Bodde här 2 nätter i januari 2024
Svar från Hotel Manager 30 jan. 2024
Dear Mario Arturo,Thank you for sharing your positive feedback! We're delighted to hear that you loved the cleanliness of our hotel and enjoyed the amenities. If there's anything specific about the arrival process or suitcase handling that you feel could be improved, please let us know. We appreciate your input and hope to welcome you back for another great stay.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Antonio

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Malísimo
Bodde här 2 nätter i januari 2024
Svar från Hotel Manager 29 jan. 2024
Dear Antonio,We are deeply sorry that your experience was very bad. We appreciate your feedback and would like more details to address any specific issues you may have had during your stay. Our goal is to ensure our guest's satisfaction, and we will take immediate steps to improve. We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

10/10 Fantastiskt

Osmar

Bodde här 2 nätter i januari 2024
Svar från Hotel Manager 21 mars 2024
Dear Osmar,Thank you for your perfect rating! We're delighted that you had an excellent experience with us. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

4/10 Dåligt

Wali

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Are usually stay at the best Western. The properties always up to the standards, but this property particularly it was filthy.
Bodde här 2 nätter i januari 2024
Svar från Hotel Manager 29 jan. 2024
Dear Wali,We appreciate your loyalty to Best Western, and we sincerely apologize that your recent stay did not meet the high standards you've come to expect from us. Your feedback about the cleanliness is concerning, and we assure you that we are actively addressing this matter to ensure a significant improvement. We value your patronage and hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

10/10 Fantastiskt

Omar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Hotel Manager 27 jan. 2024
Dear Omar,Thank you so much for the stellar perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay, or if you have any suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another exceptional visit!Sincerely, Hotel Manager

10/10 Fantastiskt

Salma

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My husband and I love staying here for Disneyland weekends!
Bodde här 1 natt i januari 2024
Svar från Hotel Manager 24 jan. 2024
Dear Salma,We're thrilled to hear that you and your husband love staying with us for Disneyland weekends! It's our pleasure to contribute to the magic of your visit. Your continued loyalty is truly appreciated, and we look forward to providing you with many more memorable stays. Thank you for choosing us!Sincerely, Hotel Manager

8/10 Bra

Laila

Bodde här 1 natt i januari 2024
Svar från Hotel Manager 21 jan. 2024
Dear Laila,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

2/10 Väldigt dåligt

Antonia

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The day I got there with my daughter we didn’t have water so we had to move to another hotel that same night. They still charged me for that one night even though we left due to them. We didn’t sleep there any night.
Bodde här 3 nätter i januari 2024
Svar från Hotel Manager 20 jan. 2024
Dear Antonia,We deeply appreciate your feedback, revealing a concerning breakdown during your stay - an anomaly for our hotel. We sincerely regret any inconveniences you faced and assure you that we're actively investigating the situation. Taking necessary steps to prevent such experiences is our priority. Your understanding is valued, and we thank you for sharing your thoughts, guest reviews play a pivotal role in our commitment to continuous improvement.Sincerely, Hotel Manager

10/10 Fantastiskt

ALMA

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We liked the cleanliness and how polite the staff was, the check in process was easy.
Bodde här 1 natt i januari 2024
Svar från Hotel Manager 16 jan. 2024
Dear ALMA,We're delighted to hear that you enjoyed the cleanliness, courteous staff, and easy check-in process. Providing a positive experience is our priority, and we're thrilled that these aspects contributed to your satisfaction. Thank you for choosing our hotel, and we hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Fantastiskt

Marykay, National City

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Hotel Manager 17 jan. 2024
Dear Marykay,Thank you for leaving us a glowing 5 out of 5 review! We are delighted to hear that you had such a wonderful experience during your stay with us. It is our goal to provide exceptional service and create memorable moments for our guests. We look forward to hosting you again on your next visit.Sincerely, Hotel Manager

4/10 Dåligt

Carlos

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Staff was helpful and nice but the room was grungy and disappointing. Felt icky being in it.
Bodde här 3 nätter i december 2023
Svar från Hotel Manager 9 jan. 2024
Dear Carlos,We appreciate your feedback regarding our helpful and nice staff. We're sorry to hear about your disappointment with the room. Please accept our apologies for any discomfort. Your comments are valuable, and we'll address the concerns to ensure a more satisfying stay in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Bra

earl

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Siren’s so loud woke me up Multiple nights
Bodde här 4 nätter i december 2023
Svar från Hotel Manager 9 jan. 2024
Dear Earl,Thank you for sharing your experience. We apologize for the inconvenience caused by the loud sirens disturbing your sleep. Your feedback is essential, and we'll address this concern to improve our guest's overall experience. We appreciate your understanding and hope to welcome you back for a more peaceful stay in the future.Sincerely, Hotel Manager

10/10 Fantastiskt

Winona

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean and comfortable
Bodde här 1 natt i december 2023
Svar från Hotel Manager 31 jan. 2024
Dear Winona,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and comfortable. Maintaining a welcoming environment is our priority, and we're thrilled to have met your expectations. Your satisfaction is our greatest reward, and we hope to host you again for another enjoyable experience.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Jennifer

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Hotel Manager 30 dec. 2023
Dear Jennifer, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.

10/10 Fantastiskt

Monica

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was hesitant about getting a room with BW however it was convenient staff was great, room was clean. The only issue I ran into was finding a parking spot and the late night employee@help desk didn't have any suggestions, eventually I came up with my own parking spot. Other then that this hotel was very affordable and convenient.
Bodde här 3 nätter i december 2023
Svar från Hotel Manager 30 dec. 2023
Dear Monica, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager.

10/10 Fantastiskt

Maria Guadalupe

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy buen servicio
Bodde här 5 nätter i december 2023
Svar från Hotel Manager 21 dec. 2023
Dear Maria Guadalupe,Thank you for your kind words! We're thrilled to hear that you enjoyed our service. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back for more great moments during your next visit!Sincerely, Hotel Manager

10/10 Fantastiskt

Alfredo

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The room was clean and all what we were expecting.
Bodde här 4 nätter i november 2023
Svar från Hotel Manager 5 dec. 2023
Dear Alfredo,Hello! We're thrilled to hear that the room met your expectations and was clean during your stay! Providing a comfortable and pleasant experience for our guests is our top priority. If there's anything specific you loved or any suggestions for improvement, we'd love to hear more. We look forward to welcoming you back for another positive experience.Sincerely, Hotel Manager

10/10 Fantastiskt

Rodney

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very accommodating and convenient location.
Bodde här 3 nätter i november 2023
Svar från Hotel Manager 29 nov. 2023
Dear Rodney,Thank you for your positive feedback! We're delighted to hear that you found our location convenient and our team accommodating. It's our pleasure to make your stay enjoyable. If there's anything specific you loved or any suggestions you have, feel free to share. We look forward to welcoming you back for another great experience.Sincerely, Hotel Manager

8/10 Bra

Carlos

Bodde här 3 nätter i november 2023
Svar från Hotel Manager 24 nov. 2023
Dear Carlos,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Our one-night stay was great. The staff was so kind and attentive to our needs. We requested a rolling bed at the last minute, and in less than 5 mins it was in our room. They have a lot of Disney guests staying in the hotel, they do their best to keep the Disney magic. My family was comfortable after a long day at the park.
Bodde här 1 natt i november 2023
Svar från Hotel Manager 22 nov. 2023
Dear Guest,Thank you for sharing your positive experience! We're thrilled to hear that our staff's kindness and quick response to your needs made your one-night stay enjoyable. It's fantastic to know that we could add a touch of Disney magic to your experience, and we're glad your family felt comfortable after a day at the park. We appreciate your feedback and look forward to hosting you again!Sincerely,Hotel Manager

10/10 Fantastiskt

Simon

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice place and close to Disney land, fair price
Bodde här 3 nätter i november 2023
Svar från Hotel Manager 19 nov. 2023
Dear Simon,Hello! We're delighted to hear you found our place very nice and conveniently located near Disneyland. Thank you for acknowledging our fair pricing. Your positive feedback is greatly appreciated, and we look forward to hosting you again for another enjoyable stay.Sincerely, Hotel Manager

6/10 Okej

Steven

Gillade: Renlighet och personal och service
The property is just at the side of road. Guests can hear the noisy from the vehicles on the street. The breakfast area in the property is not big. Guests may have difficult to find spot to sit down.
Bodde här 1 natt i november 2023
Svar från Hotel Manager 19 nov. 2023
Dear Steven,Thank you for sharing your feedback. We apologize for any inconvenience caused by the roadside noise and limited breakfast area. Your comments are valuable, and we'll explore ways to address these concerns to enhance our guest's experience. We appreciate your understanding and hope to have the opportunity to better accommodate you in the future.Sincerely, Hotel Manager

10/10 Fantastiskt

Alicia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Muy recomendable, limpio, excelente servicio!
La habitación muy limpia, cama super cómoda, las opciones para desayunar están bien, el personal muy atento, excelente servicio. Además el hotel está a 3 minutos en carro de los estacionamientos de los parques de Disney, o 25 minutos caminando del hotel a los parques. Muy recomendable!
Bodde här 3 nätter i november 2023
Svar från Hotel Manager 15 nov. 2023
Dear Alicia,Thank you for sharing your positive experience! We're thrilled to hear that you found the room very clean, the bed super comfortable, and the breakfast options good. It's great to know that the staff was attentive, providing excellent service. The proximity to Disney parks is a definite plus, making it convenient for your stay. We appreciate your recommendation and look forward to welcoming you back for another enjoyable visit in the future!Sincerely, Hotel Manager

8/10 Bra

Angel

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a convenient place to stay. The staff was very nice and helpful.
Bodde här 3 nätter i oktober 2023
Svar från Hotel Manager 27 okt. 2023
Dear Angel,Thank you for your feedback! We're glad to hear that you found our hotel to be convenient and that our staff was friendly and helpful. We strive to provide excellent customer service and ensure that our guests have a pleasant and comfortable stay. We appreciate your kind words and look forward to welcoming you back in the future!Sincerely,Hotel Manager

4/10 Dåligt

Ashley

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The staff was extremely nice, however it didn’t make up for the poor quality and cleanliness of the room. The water pressure was horrible, there were stains on the walls, there was broken glass on our bathroom floor, the carpet was unraveling at the entrance door and bathroom door, the A/C was very temperamental, the mattress was terrible and our sheets/blanket smelled moldy.
Bodde här 2 nätter i oktober 2023
Svar från Hotel Manager 25 okt. 2023
Dear Ashley,Thank you for sharing your feedback with us. We appreciate your kind words about our staff and their exceptional service. However, we sincerely apologize for falling short of your expectations when it came to the quality and cleanliness of your room. Your comments are important to us, and we will address the issues you mentioned with utmost urgency. We strive to provide a comfortable and clean environment for our guests, and we will take immediate action to rectify the concerns you raised. We apologize for any inconvenience caused and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

10/10 Fantastiskt

Carlos

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2023
Svar från Hotel Manager 17 okt. 2023
Dear Carlos,Thank you for the perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Your satisfaction is our top priority, and we're grateful for your positive feedback. We look forward to hosting you again in the future. Thank you for choosing our hotel!Sincerely,Hotel Manager

6/10 Okej

Naomi

Gillade: Personal och service
Most of outlets in room did not work.
Bodde här 3 nätter i oktober 2023
Svar från Hotel Manager 17 okt. 2023
Dear Naomi,We apologize for the inconvenience you experienced with the non-functional outlets in your room. Your feedback is valuable, and we will address this issue with our maintenance team to ensure that all outlets are in proper working order for future guests. We appreciate your input and hope you might consider giving us another opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Manager

10/10 Fantastiskt

Carrie

Reste med familjen
Gillade: Bekvämligheter
Great breakfast, friendly people, clean
Bodde här 3 nätter i oktober 2023
Svar från Hotel Manager 16 okt. 2023
Dear Carrie,Thank you for your kind words! We're delighted that you enjoyed our delicious breakfast, experienced the warmth of our friendly staff, and appreciated our commitment to cleanliness. Your feedback means the world to us, and we look forward to welcoming you back soon!Sincerely,Hotel Manager

10/10 Fantastiskt

Noemy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Walking distance from Disneyland...it offers yummy breakfast
Bodde här 1 natt i oktober 2023
Svar från Hotel Manager 15 okt. 2023
Dear Noemy,Hello! We're pleased to hear that our hotel is conveniently located within walking distance from Disneyland and that you enjoyed our delicious breakfast. We hope to provide you with more enjoyable stays in the future, and thank you for choosing our hotel for your Disneyland visit!Sincerely,Hotel Manager

10/10 Fantastiskt

Unberto

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Last minute hotel and reservation was easy.
Bodde här 1 natt i oktober 2023
Svar från Hotel Manager 14 okt. 2023
Dear Unberto,Thank you for your review! We're glad to hear that you found our hotel and reservation process convenient, especially for a last-minute booking. We strive to make the booking experience as seamless as possible for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another enjoyable stay.Sincerely,Hotel Manager

6/10 Okej

Jana

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
It was perfect for a nights stay walking distance to Disney.
Bodde här 1 natt i oktober 2023
Svar från Hotel Manager 12 okt. 2023
Dear Jana,Thank you for your review! We are delighted to hear that our hotel was perfect for your one-night stay and that you found it conveniently located within walking distance to Disney. We appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit.Sincerely,Hotel Manager

10/10 Fantastiskt

Sandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
For the price, this was very reasonable. We liked that breakfast was included. Only drawback, being on a busy street, you hear cars at night.
Bodde här 3 nätter i oktober 2023
Svar från Hotel Manager 28 okt. 2023
Dear Sandra,Thank you for sharing your experience. We're thrilled you found our hotel to be a great value with the added benefit of our inclusive breakfast. We apologize for any inconvenience caused by the street noise, we understand the importance of a restful night's sleep and will explore additional ways to mitigate this issue. We hope to have the chance to welcome you back for an improved stay in the future.Sincerely,Hotel Manager

8/10 Bra

joshua

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I have stayed here several times in the past. This time I noticed they have remodeled and the rooms are really nice now, not that it was an issue before. The staffs are super friendly here and will go out of their way for you. Even their breakfast has improved from before as well. The only downfall during this stay was the hot tub and pool didn’t seem to be getting cleaned often enough.
Bodde här 4 nätter i oktober 2023
Svar från Hotel Manager 10 okt. 2023
Dear Joshua,Hello! We appreciate your loyalty as a returning guest and are pleased to hear that you noticed the improvements in our remodeled rooms and the friendly staff. It's great to know that you also found our breakfast to be better. However, we apologize for the inconvenience regarding the hot tub and pool maintenance. Your feedback is important, and we will address this issue promptly to ensure a more enjoyable experience for our guests in the future. Thank you for taking the time to share your thoughts, and we look forward to hosting you again soon for another pleasant stay.Sincerely,Hotel Manager

8/10 Bra

Gregory

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i september 2023
Svar från Hotel Manager 4 okt. 2023
Dear Gregory,Thank you for taking the time to rate your stay at our hotel. We value your feedback and strive to provide a five-star experience for all our guests. If there is anything specific that we can do to improve and earn a five-star rating from you in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an even better stay.Sincerely,Hotel Manager