4/10 Dåligt
Jayme D
Reste i grupp, Reste med familjen
1 okt. 2025
Gillade: Personal och service
Gillade inte: Renlighet
While the staff were wonderful and tried their best, our overall stay was very disappointing. I stayed here in 2018 and loved it, which is why I chose to book again, but this time the hotel felt neglected and unsafe. The kitchen was closed from 10:30 to 6, some areas were dirty, our bathtub floor had soft spots from what seemed to be a leak, housekeeping was inconsistent, and overall maintenance was very poor. The biggest issue was the severe water leak on our floor. The ceiling above our room was dripping constantly, with buckets and a garbage can set outside to catch the water. The carpets were soaked, smelled strongly of mildew, and mold was visible on the ceiling and pipes. Pieces of ceiling were hanging loose, and one afternoon I came back to find chunks had fallen directly in front of our door. Every time I left the room, I was dripped on from the leaking pipes, and I could hear industrial fans running in the room across the hall. When I brought this up, the staff were kind and offered free breakfast for my kids, but given the situation, much more should have been done. We had booked a one-bedroom suite and should have been relocated immediately. The fact that guests were left to stay in such unsafe conditions was extremely disappointing. Sadly, after this experience, I would not return, which is a shame after how much I enjoyed my stay in 2018
Jayme D
Bodde här 5 nätter i september 2025
