Utomhuspool
Se tillgänglighet

Recensioner av Residence Inn By Marriott Boston Andover

3 out of 5
Residence Inn By Marriott Boston Andover
500 Minuteman Rd, Andover, MA

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 250 av 478 recensioner" "
8 - Bra i betyg. 122 av 478 recensioner" "
6 - Okej i betyg. 55 av 478 recensioner" "
4 - Dåligt i betyg. 25 av 478 recensioner" "
2 - Väldigt dåligt i betyg. 26 av 478 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Eileen

Reste med familjen
Gillade: Renlighet och personal och service
We were greeted by a lovely staff member at the front desk. Her name was Kendra and she could not have been more helpful and professional. There was a Lovely walking path right next to the hotel. The breakfast was very good. The hotel was clean, but could definitely use some upgrades. The only negative was the pullout couch in the living room looked ancient, dated and soiled. I wouldn’t even sit on it.
Bodde här 2 nätter i april 2024
Svar från Bobby 29 apr. 2024
Thank you for your feedback we look forward to seeing you again making your next stay a great stay

8/10 Bra

Anabel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was wellkept the staff wore polite.
Bodde här 1 natt i april 2024
Svar från Bobby 25 apr. 2024
Thank you for taking the time to write this review

10/10 Fantastiskt

Danielle

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have stayed here a couple of times and have had great experiences both times! Accommodations were great, although wish there was an indoor pool (only outdoor pool). Staff is friendly and very helpful. We had some trouble with the tv this last trip and Ricky was a trooper, trying to help us remedy the situation! It took quite awhile to figure it out, but we were eventually able to get it!
Bodde här 1 natt i april 2024
Svar från Bobby 25 apr. 2024
Thank you for taking the time to tell us about your experience we look forward to seeing you again!

10/10 Fantastiskt

Marie-Josee

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bon déjeuner! Chambre propre et super bon service!
Bodde här 2 nätter i april 2024
Svar från Bobby 16 apr. 2024
Thank you for you review hope to see you again soon!

10/10 Fantastiskt

Jeliel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a magical Stay!!!
Bodde här 1 natt i april 2024
Svar från Bobby 11 apr. 2024
Thank you for your review

10/10 Fantastiskt

david

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms was clean the fire place was a great addition comfortable beds
Bodde här 2 nätter i mars 2024
Svar från Bobby 11 apr. 2024
We are glad you had a pleasant stay.

4/10 Dåligt

Timothy

Affärsresenär
Gillade inte: Renlighet och personal och service
When I checked in no one was at the desk for at least 10 mins. It took another 10mins for the gentleman to check me in. The room smelled like some had smoked in it recently which was a major turnoff. When I checked out a member from the breakfast staff had to notify the front desk attendant who was hiding in the next room. Outside seemed nice only knock would be potholes. Overall this is not a place I’d recommend based on staff and my room condition.
Bodde här 1 natt i mars 2024
Svar från Bobby 11 apr. 2024
We are so sorry your stay wasn't great, and we will work on making changes, so your future stays our more enjoyable.

4/10 Dåligt

Patrick

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, friendly staff, nice breakfast
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Alicia

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Awful dirty
The carpets were filthy in our room, the tub had rings, the bedding had stains Not happy at all for a Marriott location. I would never stay here again not Would I ever recommend this location
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Gelin

Bodde här 2 nätter i november 2023

6/10 Okej

Lisa

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Anthony

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Very comfortable and clean, we loves our stay!
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Cydne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i oktober 2023

10/10 Fantastiskt

sharon

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay great staff
The room was very clean and comfortable. The staff was great and Pedro was amazing! He was very helpful and always had a smile on his face. Thanks again
Bodde här 3 nätter i oktober 2023

6/10 Okej

Marcelo

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The workers very friendly, breakfast was great! The parking lot was very dark most lights not working, the hallways had a bad odor. Overall was ok
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Juny

Bodde här 1 natt i oktober 2023

6/10 Okej

Verifierad resenär

Reste med familjen
Disappointed
Well I had booked a 1 room suite with two beds so we could all stay together when we get there we r told we have separate rooms because overbooked. Then we go into our room the mattress for pull out sofa has a huge stain, the room my niece stayed at the floor had a big pink stain. When I told the front desk it’s like it wasn’t a big deal. Aside from that I liked the location of the hotel but disappointed with how things were handled
Mattress for pull out sofa
Stain on floor when we checked in
Bodde här 2 nätter i september 2023

6/10 Okej

Jennifer

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Friendly staff, outdated scummy room
I like to start with the positive. The staff that we interacted with were very friendly, from the front desk clerk to housekeeping staff to maintenance. Also, the coffee in the morning was good. Our hotel room (210) was not in the condition that It wasn't dirty to the fault of housekeeping (like unvacuumed or wiped down), but the words that come to mind are scummy and outdated. There were stains on the rug, a big stain on the couch, and stains on the bed skirt. The fridge was also full of dents. We've stayed at The Residence Inn Mariott in Tewksbury numerous times and we've always been happy there. Since they were booked this weekend, we figured we'd try Andover. Our daughter attends Merrimack College, so we are in the area visiting a few times a year. I will not come back to this hotel unless there are updates and deep cleaning made to the rooms. Or maybe we just happened to get a "scummy" room, but others are better?
Bodde här 1 natt i september 2023

10/10 Fantastiskt

DONNA, Bridgewater

Gillade: Renlighet, personal och service och boendets skick och faciliteter

6/10 Okej

Moira

Tv wasn’t working when I got in late at night. I was still on west coast time and wanted to relax and enjoy a little TV before I went to bed. When I called the front desk, they couldn’t help. I called in the morning and she said there was a power outage days earlier and they were waiting for some to come reboot. I ended up finding a cord unplugged and got it going!!
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Joanne

Bodde här 1 natt i september 2023

8/10 Bra

Frank

Old…needs a tuneup.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Rafael

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel near Boston! Very convenient
Bodde här 1 natt i augusti 2023

8/10 Bra

Fernando

Reste med sin partner
Gillade: Renlighet och personal och service
Pool was not available.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly recommend, really did not want to checkout
Bodde här 2 nätter i augusti 2023

8/10 Bra

JEAN

Reste i grupp
Gillade: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i augusti 2023

6/10 Okej

Danyell

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Travis

Bodde här 1 natt i augusti 2023

4/10 Dåligt

Eileen

Bodde här 2 nätter i augusti 2023

6/10 Okej

Michelle, Norwalk

Gillade: Personal och service
Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

Mercedes

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
TV broken and no wifi entire stay
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

James

Bodde här 2 nätter i augusti 2023

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet och personal och service
Disappointing stay
Cleanliness issues in room, check-in took over 30 minutes with only one new employee on a Friday night. Lobby bathroom without soap for 24 hours. Disappointed with hotel overall…
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Julián A.

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent place to stay! Clean, comfy, cozy!!!
Bodde här 3 nätter i augusti 2023

2/10 Väldigt dåligt

Alice

Affärsresenär
I arrived with confirmed reservations that I made over a month ago. I was told that there was NOT a room for me. I was transferred to another hotel, further away from the training site where I was taking 10 hour classes. I booked this hotel over many others for its supposed cleanliness, room decor, breakfasts and other amenities. It's one thing to walk in on a chance to get a room and be denied, quite another to arrive with confirmed paid reservations and find you don't have a room. Supposedly the transfer was "free of charge" and that "I will get a refund on my charge card." We'll see as it hasn't posted yet!
Bodde här 1 natt i augusti 2023

6/10 Okej

Forrest

Reste med sin partner
Gillade: Renlighet
We were asked at check-in if we wanted no house keeping or every 2 days. We selected every 2 days but no one ever showed up and we were way too busy to deal with it. Breakfast is VERY average but dependable. Seemed to be a lot of trash on the edges of the parking lot and a car full of "stuff" that had been recently rear-ended that never moved. Abandoned? Rather weird. Staff was cordial but not overly friendly Probably will pass on this place on our next trip..
Bodde här 7 nätter i augusti 2023

10/10 Fantastiskt

Patricia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hi, The room was good, the breakfast was very good. Just one thing wasn’t good was we didn’t have shampoo in the bathroom and to get one was more than an hour that I had to leave the hotel for a meeting without washing my my hair….☹️
Bodde här 2 nätter i augusti 2023

2/10 Väldigt dåligt

Arthur

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
Woke up at 3:30 in the morning with bites all over my ankles. Couldn't sleep. Staff was friendly and accomodating but my stay was ruined. Had to stop at the drugstore before I left town to spray the bites.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Ricky

Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

Bohdanna

Reste med familj och småbarn
Gillade inte: Personal och service
To begin, the air conditioning in our 2 bedroom suite was inadequate. The living room area was cooled by air coming from the window air conditioners in the 2 bedrooms. Ok when doors were open in both bedrooms but area was warm when doors closed. TVs were on in both bedrooms but no picture and the remotes did nothing. It took very long before repair man arrived on second day of stay. After repair man visit I discovered that in order to make TV work properly I had to manually turn TVs on before remote could control channels. Remotes did not turn bedroom TVs on. Needed extra towels and was disappointed by response from staff. I had to specify the number of people staying in our room but there were only 3 bowls for 5 people. Had only 4 towels for 5. We didn’t eat in much but I would expect the kitchen should have had 5 of everything including and extra chair for the dining table.
Bodde här 2 nätter i augusti 2023

2/10 Väldigt dåligt

Michael

Affärsresenär
Not happy with this Marriott!
This is the second time this hotel has cancelled the reservation. Not sure what is going on with this property in particular. We love Marriotts, but we will not be reserving here any more.
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

lawrence

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023

8/10 Bra

Seth

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i juli 2023

10/10 Fantastiskt

Angel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent place. Nice I definitely will Recomended it and will love to stay there again A
Bodde här 1 natt i juli 2023

4/10 Dåligt

Cynthia

Gillade: Personal och service
The website has the wrong address and the number is too long so it is uncallable. It is impossible to find. My room was so noisy it was impossible to sleep. I must have had a major a/c or fan under my window. I was unable to control my temperature, it was so loud and cold that i had to just turn mine off. It was still really loud. The room was dirty. There was hair in the shower and sink, the rugs were stained. No one came in my room to clean during the day. There was no place to put my suitcase except the coffee table. Most tables had not been wiped, there was sticky stuff on one of them. I was not impressed at all
Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

Matthew, COLLEGEVILLE

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
nice place
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Jessica

Reste med familj och småbarn, Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We honestly love the room set ups it’s so convenient for traveling families having full fridge, stove top , microwave even a dishwasher lol
Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

Pankajkumar

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 8 nätter i juli 2023

10/10 Fantastiskt

Mary, Long Valley

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet room, easy access parking, convenient location to interstate.
Bodde här 2 nätter i juli 2023