property was under TOTAL Construction inside & out. no elevator & stairs are So Very Narrow CanNot roll luggage up width-wise. the room they had made ready to stay in was filled with dust everywhere from concrete or drywal sanding & still had debris/materials in the room too talked with Lacy on 10.23 who asked "IF he had asked for another room" --- even the room they had Made Ready for him Was Not Ready & no one else was staying at the hotel. no part of the hotel was ready for Anyone to occupy. she called the hotel, but no one spoke English. she was going to have another team Call in a few hours & talk with hotel again, NEVER HEARD back from her or anyone else about this. ** I called back & started working on getting him a replacement hotel again -- spoke with Daniel- he was very nice, considerate & took care of providing a credit to my account as a refund for the original hotel.... which Lacy had advised me was NOT avail. Daniel also provided info on another hotel for David to look at - (turned out the area was druggie & drunk ridden who would hassle people as they came in & out of the hotel) difference would have been a total increase of $22.* called back & got info on another hotel in the areas DS had moved to on 10.17 u Ufortunately he did Not Call me, so I could have advised Expedia then to get this taken care of,. he just went & found another hotel & paid for a room-- directly. * he had pic, but was told you would have someone send them to you