Pool
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Recensioner av Hilton Garden Inn Ann Arbor

3 out of 5
Hilton Garden Inn Ann Arbor
1401 Briarwood Cir, Ann Arbor, MI

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 504 av 755 recensioner" "
8 - Bra i betyg. 184 av 755 recensioner" "
6 - Okej i betyg. 46 av 755 recensioner" "
4 - Dåligt i betyg. 13 av 755 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 755 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,0/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Hyun Jin

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved the pool. It’s very kids friendly. And the property is very spacious. We enjoyed it very much. Only thing is breakfast wasn’t too impressive.
Bodde här 2 nätter i april 2024
Svar från Jason 1 maj 2024
Thank you for staying with us we look forward to seeing you again.Jason

10/10 Fantastiskt

Cheryl

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i april 2024
Svar från Justice 23 apr. 2024
Thank you for the 5/5 rating Cheryl, we hope you can stay again soon. Safe travels!

10/10 Fantastiskt

Eswara, Greenville

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was located close to the highway and also Michigan University campus. The staff were very friendly. The reception team - both the lady and person were ready to accommodate our request for late checkout. The Breakfast supervisor was also very friendly and good. Very good hotel to stay with family.
Bodde här 2 nätter i april 2024
Svar från Justice 23 apr. 2024
Thank you for the rating and feedback Eswara. I'm glad you enjoyed your stay with us. Please come back again soon, take care and safe travels.

8/10 Bra

Jeanne

Gillade: Renlighet
Bodde här 2 nätter i mars 2024
Svar från Justice 17 apr. 2024
Thank you for the rating Jeanna, we hope you can stay again soon. Safe travels.

10/10 Fantastiskt

Amanda

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Property was convenient to all things Ann Arbor. Facility was very clean with good amenities. Our biggest complaint was the rooms did not have any USB plugs to charge phones overnight and we did not bring a brick with us.
Bodde här 1 natt i april 2024
Svar från Justice 11 apr. 2024
Thank you for the rating and feedback Amanda, we appreciate you for taking time out to share your experience with us. We hope you can stay again, have a wonderful rest of your week.

10/10 Fantastiskt

Richard

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very friendly and assisted with anything we needed. The kids liked the pool area with the part for smaller children to play in. Room was clean and comfortable.
Bodde här 1 natt i april 2024
Svar från Justice 9 apr. 2024
Thank you for the rating and feedback Richard, glad to hear your family enjoyed their time! Stay again soon, take care.

10/10 Fantastiskt

laurie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Justice 9 apr. 2024
Thank you for the 5/5 rating Laurie, have a great day!

8/10 Bra

Joyce

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Took my kiddo for a birthday weekend. The stay was pleasant only downfall was that we needed to request towels in the pool area. Room was nice and clean
Bodde här 1 natt i mars 2024
Svar från Justice 4 apr. 2024
Thank you for the rating and feedback Joyce! We hope you can stay with again. Have a wonderful day.

10/10 Fantastiskt

MELISSA

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent pool for kids
Bodde här 1 natt i mars 2024
Svar från Justice 4 apr. 2024
Thank you for the review Melissa! We hope you can stay again. Have a great rest of your week.

10/10 Fantastiskt

William

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay
Bodde här 1 natt i mars 2024
Svar från Justice 2 apr. 2024
Thank you for the 5/5 rating William. We're glad to hear you enjoyed your stay with us. Please stay again soon, have a wonderful day!

8/10 Bra

Charlotte

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a beautiful hotel, my kids loved the pool area!
Bodde här 1 natt i mars 2024
Svar från Justice 2 apr. 2024
Thank you so much for the kind words Charlotte! We're glad to hear your family enjoyed their stay. We hope you can come again! Safe travels.

10/10 Fantastiskt

Evan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Justice 26 mars 2024
Thank you for the rating Evan, safe travels!

8/10 Bra

Kevin

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall it was a very nice hotel. The pool was geared towards kids which was great seeing how I have 4 under 8, but did wish it had a hot tub as well. Water was alittle cold and the tile around the pool got very slippery. It also would have been really nice for the some of the breakfast options to have been included in stay but they had three options all which seemed alittle pricey with no discounted price for small kids. Overall we were happy with the stay.
Svar från Justice 27 mars 2024
Thank you for the rating and feedback Kevin. We appreciate you for choosing to stay with us. We hope you can stay again and have an even better experience. Have a great rest of your week!

6/10 Okej

Erik, Hillsdale

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Justice 8 mars 2024
Hi Erik! Thank you for leaving us a review. We hope you can stay again and have a better experience. Safe travels.

10/10 Fantastiskt

Tammy

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love the oool area for kids. Wish pool was warmer. No way it was 86 degrees as posted.
Bodde här 1 natt i mars 2024
Svar från Justice 6 mars 2024
Thank you for the rating and feedback Tammy! We're glad to hear you enjoyed the pool. Have a great rest of your week!

6/10 Okej

Krystal

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från Justice 27 feb. 2024
Thank you for the rating Krystal!

8/10 Bra

Kirk

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
Clean and close to restaurants
Bodde här 2 nätter i februari 2024
Svar från Justice 21 feb. 2024
Thank you for the review Kirk! We hope you can stay again soon, take care!!

8/10 Bra

Anne

Bodde här 4 nätter i januari 2024
Svar från Justice 21 mars 2024
Thank you for the rating Anne!

10/10 Fantastiskt

Tyson, Caro

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Justice 7 feb. 2024
Thank you for the rating,Tyson! We appreciate you for choosing to stay with us.

10/10 Fantastiskt

Mirza Ishrat

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had a good experience staying at this hotel.
Bodde här 1 natt i januari 2024
Svar från Justice 2 feb. 2024
Thank you Mirza! Very glad to hear you enjoyed your stay, we hope you can come back again soon. Take care!

10/10 Fantastiskt

Kelly

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk and restaurant staff were exceptional!
Bodde här 1 natt i januari 2024
Svar från Justice 27 jan. 2024
Thank you for the rating and kind words Kelly! We hope you can come back again, have a great day.

6/10 Okej

Marchelle

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet
The check in staff was supportive. We had to change rooms because the initial room was dirty. Limited food options.
Bodde här 2 nätter i december 2023
Svar från Justice 27 jan. 2024
Hi Marchelle! Thank you for your review. I'm sorry to hear that the check-in experience did not go too well, I hope the front desk was able to make this right for you. We hope you can stay again and have a better experience. Take care!

8/10 Bra

Anne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Justice 23 jan. 2024
Hi Anne! Thank you for leaving us a review, we hope you can stay again. Take care.

8/10 Bra

Steven

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Justice 16 jan. 2024
Thank you for the rating Steven! We hope you can stay again, take care.

8/10 Bra

Nasim

Reste med sin partner
Amazing staff very friendly and helpful, anytime.
Bodde här 1 natt i januari 2024
Svar från Justice 13 jan. 2024
Thank you so much for the rating and kind words Nasim, we hope you can stay again soon. Safe travels!

10/10 Fantastiskt

Christopher

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Justice 13 jan. 2024
Thank you for the 10/10 rating Christopher! We appreciate you for choosing to stay with us.

10/10 Fantastiskt

Faye H

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Justice 11 jan. 2024
Thank you for the 10/10 rating Faye! Please stay again soon, take care.

6/10 Okej

Teresa

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
The employee who was working the bar at night time was not very nice or pleasant. Made me feel that I was inconveniencing her by ordering food.
Bodde här 1 natt i januari 2024
Svar från Justice 9 jan. 2024
Hi Teresa! Thank you for the rating and feedback, I'm sorry to hear you didn't have a great interaction with our bar staff. We will be following up on this! We hope you can stay again. Take care.

10/10 Fantastiskt

Carrie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I have been here a bunch of times but we really enjoyed our time this year. The staff was great!
Bodde här 1 natt i januari 2024
Svar från Justice 9 jan. 2024
Hi Carrie! Thank you for the 10/10 rating. We appreciate you for choosing to stay with us, we hope you can come back again soon. Take care.

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Justice 9 jan. 2024
Thank you for the 5/5 star rating Jason! We're glad you enjoyed your stay with us. Have a wonderful day!

4/10 Dåligt

Caytiejayne

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Justice 9 jan. 2024
Hello! Thank you for your review. I'm sorry your stay didn't go too well, please let us know if there's anything we can assist you with. We hope you can stay again, take care.

10/10 Fantastiskt

Nicole

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel itself was very nice, well kept and very clean. They had all the amenities you would need. The pool was very warm and kid friendly. The only problem we had, were the guests above us. They let their kids run up and down the hallway and in their room until 12am then again at 9am. We complained, but the staff didnt do anything about it. When we said something, they said they will get to it when they can and its because they have a lot of kids which is not a good excuse. Other than that we had a great stay and would recommend.
Bodde här 1 natt i december 2023
Svar från Justice 4 jan. 2024
Hi Nicole! Thank you for the 5/5 rating and review, we appreciate it a lot. We're glad to hear your family enjoyed their time at the pool. I am sorry about the noise disturbances from other guests, we do hope you can come back again and we give you a better experience!

8/10 Bra

Alyssa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Justice 2 feb. 2024
Thank you for the rating Alyssa!

10/10 Fantastiskt

Cathie

Reste med familjen
Gillade: Bekvämligheter
Wonderful staff, pool was fun, rooms were clean. Breakfast was not worth the price. Went elsewhere for breakfast.
Bodde här 1 natt i december 2023
Svar från Justice 4 jan. 2024
Thank you for the 5/5 star rating Cathie, we do appreciate your feedback and hope you can stay again soon. Take care!

10/10 Fantastiskt

Therese

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great staycation
Excellent stay cation to use the kiddie pool and get away during kids Xmas break. Microwave and in room fridge appreciated for cost savings as breakfast was pricey. Pool was toddler and up to age 8 perfect. Not a pool for older kids or adults. Nice fitness center.
Bodde här 2 nätter i december 2023
Svar från Justice 4 jan. 2024
Thank you so much for the 10/10 rating Therese, we're glad to hear you and your family enjoyed the amenities. We hope you can come back again soon for another staycation. Happy New Year!

8/10 Bra

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Justice 2 feb. 2024
Thank you so much for the rating David.

10/10 Fantastiskt

Michelle

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
UM hospital visit
Excellent room. Comfortable beds. Clean, quiet hotel. Easy to find. Friendly staff.
Bodde här 1 natt i december 2023
Svar från Justice 4 jan. 2024
Thank you for the 10/10 rating and kind words Michelle! Safe travels.

8/10 Bra

Caroline C.

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Justice 27 jan. 2024
Thank you for the rating Caroline, we hope you can stay again soon!

8/10 Bra

Caroline C.

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My stay was pleasant. Did not purchase the breakfast. WiFi was not very good in my 2nd floor room and took several tries to connect. Different employees all told me the WiFi was spotty in areas. One even suggested I call hotel tech support myself and when I did call the number provided, I was connected to Hilton internal system support which was of no help. So I gave up and tried again the next day and another employee ended up giving me a separate code which eventually worked. No one seemed very concerned or surprised.
Bodde här 1 natt i december 2023
Svar från Justice 4 jan. 2024
Hi Caroline, thank you for the rating and feedback! I'm sorry to hear there was difficulty getting connected to the Wi-fi, we will be sure to follow up with our guest service agents on troubleshooting this issue. We hope you can stay again soon, safe travels and happy new year!

10/10 Fantastiskt

Dale

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Justice 14 dec. 2023
Thank you for the 5/5 star rating Dale! We hope you can stay again soon. Take care.

10/10 Fantastiskt

Renee

Bodde här 1 natt i december 2023
Svar från Justice 4 jan. 2024
Thank you for the 5/5 star rating Renee, we hope you can stay again soon!

10/10 Fantastiskt

Daniel, Toronto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Justice 8 dec. 2023
Hi Daniel! Thank you for the 5/5 rating. We're glad to hear you enjoyed your time. Please stay again soon!

8/10 Bra

Rachel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was pretty great but we did have a brownish stain on our sheets.
Bodde här 1 natt i november 2023
Svar från Justice 28 nov. 2023
Hi Rachel! Thank you for the rating and feedback, we really appreciate it! I'm very sorry to hear about the stain on your sheets! I hope housekeeping or a front desk agent was able to assist you with this? If you need anything please reach out to the hotel directly, we hope you can stay again!

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Justice 28 nov. 2023
Hi Andrew, thank you so much for the 5/5 rating. We're glad you enjoyed your stay, we hope you can stay again soon. Have a great rest of your weekend!

10/10 Fantastiskt

Anthony

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Justice 24 nov. 2023
Thank you for the review Anthony! We hope you can stay again soon, have a wonderful weekend.

6/10 Okej

Frederick

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Terrible Customer Service
I was terribly disappointed with my stay. It wasn't due to the hotel conditions or location, but due to the staff. We accidentally ordered a single king when we needed a double queen. I asked to switch rooms because the website showed availability. The receptionist told me that all the double queens were booked. She proceeds to be extremely condescending and rude stating that the website is wrong and that she is right. This forced me to attempt to book the double queen off the website. The booking went through, showing availability. When I presented my new booking, she proceeds to tell me that I booked the double queen "with the snacks." She never told me that there was a double queen available, but added "snacks." She simply stated very rudely that they are all out. This forced me to pay for 2 rooms instead of just switching and paying the difference. I'm very dissatisfied!
Bodde här 1 natt i november 2023
Svar från Justice 8 dec. 2023
Hello Frederick! Thank you for leaving us a review. We are sorry to hear your experience with check-in did not go well. Please reach out to us directly if we can help you with anything, we'd like to do our best to make this right.

10/10 Fantastiskt

Jay

Bodde här 1 natt i oktober 2023
Svar från Justice 17 nov. 2023
Thank you for the 5/5 star rating Jay, we hope you can stay again sometime soon. Take care!

10/10 Fantastiskt

Greg

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Huge rooms with huge bathrooms. Nice little outside area with fire pits burning on a cold night. We didn’t eat there, but they’ve got a bar and they also serve dinner and breakfast. Will be staying here when we return.
Bodde här 1 natt i november 2023
Svar från Justice 14 nov. 2023
Hi Greg! Thank you so much for the rating and feedback. We hope you enjoyed the fire pits, hopefully you can have a meal with us next time. Take care!

10/10 Fantastiskt

Mike

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everyone was friendly and helpful
Bodde här 2 nätter i november 2023
Svar från Justice 14 nov. 2023
Hi Mike! Thank you so much for the rating and kind words. We hope you can stay again soon, take care!

10/10 Fantastiskt

billy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Near mall Nice pool for small children Clean
Bodde här 1 natt i november 2023
Svar från Justice 14 nov. 2023
Good morning Billy, thank you for the rating and feedback. We're glad to hear you liked the location! Please stay again soon, take care.