Terrass/Patio
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Recensioner av The Kensington Hotel

3.5 out of 5
The Kensington Hotel
3500 South State Street, Ann Arbor, MI

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 609 av 1001 recensioner" "
8 - Bra i betyg. 236 av 1001 recensioner" "
6 - Okej i betyg. 91 av 1001 recensioner" "
4 - Dåligt i betyg. 43 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 22 av 1001 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

8,6/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Anton

Reste med sin partner
It was great
Bodde här 1 natt i april 2024
Svar från Pnelson 25 apr. 2024
Thank you for the review Anton! We look forward to your next stay with us.

10/10 Fantastiskt

Victoria, ZAPOPAN

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
we like this place very much
Bodde här 2 nätter i januari 2024
Svar från Pnelson 25 apr. 2024
Thank you for your review Victoria! We look forward to your next stay with us.

4/10 Dåligt

Michelle L

Affärsresenär, Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
On the up side, staff was friendly, we were given an early check-in, and our room was clean. Unfortunately, that's where the positives ended. We were told the restaurant was closed till the next day. Our room was hot and we were only able to turn off the heat setting, which did nothing on the top floor on a warm sunny day. The first employee I spoke with told me the A/C was broken and would possibly be fixed tomorrow. She said there were many complaints and she tried to get me a fan, but they were all gone. She offered us a room on the first floor but it was late and we were too tired to move our things. We were able to crack our window about 6-8 inches thankfully, but there was no screen, so we couldn't leave it open all night due to mosquitos. It was even warmer come morning and the beds are saggy and squeaky and uncomfortable, so I hardly slept. I was up at 5:30 ready to grab a cup of coffee and leave. I went downstairs to find that they even charged for COFFEE and pastries. I told the front desk person that we had no A/C all night and our room was unbearably hot. He said the A/C was turned off seasonally hotel wide. I said they need to inform people of this in advance. This is a major deal breaker for me and I never would've stayed had I known.
Bodde här 1 natt i april 2024
Svar från Pnelson 20 apr. 2024
Thank you for your feedback Michelle. We are working on a solution that will solve this situation. We hope that you will give us a chance to make your next stay wonderful.

6/10 Okej

Lisa

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
This property is so very old. It would be nice if they would update and have more consistency with modern items. The iron needs to be changed out....it had a scorch mark that I did not notice until I ironed my top and got a smudge. It needs a lot of upgrades as it is in a key location close to the highway.
Bodde här 1 natt i april 2024
Svar från Pnelson 15 apr. 2024
Thank you for your feedback Lisa. We look forward to your next stay with us!

6/10 Okej

Gregory

Gillade inte: Personal och service och boendets skick och faciliteter
Staff was not friendly upon check in. Food was expensive and average quality. Waited long time at the bar to get a drink.
Bodde här 2 nätter i februari 2024
Svar från Pnelson 20 apr. 2024
Thank you for your feedback Gregory. We will strive to improve your experience on your next stay with us.

8/10 Bra

Sejal

Bodde här 3 nätter i april 2024

6/10 Okej

Nicholas

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Pnelson 15 apr. 2024
Thank you for your review Nicholas. We look forward to your next stay with us!

10/10 Fantastiskt

Zohal

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had made the reservation through Expedia last minute, a little bit before midnight, and because of that, when we tried checking in an hour later, it had not yet appeared in the hotel system. We were tired and grumpy after a long day of travel. The clerk was very kind and accommodating while we tried to figure out how to get checked in. Luckily, we didn’t have to wait too long. The hotel is nice and is in a quiet area. Our room was fine but smelled a little mildewy, but otherwise no complaints.
Bodde här 1 natt i april 2024
Svar från Pnelson 15 apr. 2024
Thank you for feedback Zohal. We look forward to your next stay with us!

8/10 Bra

Jennifer

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Kensington Hotel is a great option when staying in Ann Arbor. Convenient access to both downtown and outskirts area. The hotel staff was excellent, using Expedia was the actual difficult part. No fault of the Hotels, but multiple weird things happened. We were graciously comped a breakfast for the troubles. Would recommend.
Bodde här 1 natt i april 2024
Svar från Pnelson 15 apr. 2024
Thank you for feedback Jennifer. We look forward to your next stay with us!

8/10 Bra

Jaymes

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is our second time staying here. Although it’s an older hotel, it’s been nicely redone. The bathrooms are smallish but the rooms are nicely appointed. The staff was very nice and accommodating. That’s why we came back the second time. They did not disappoint.
Bodde här 1 natt i april 2024
Svar från Pnelson 15 apr. 2024
Thank you for your feedback Jaymes. We look forward to your next stay with us!

10/10 Fantastiskt

Kathy

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent staff, comfy bed. No fan or cool air in room. In the process of updating air conditioning
Bodde här 1 natt i mars 2024
Svar från Pnelson 7 apr. 2024
Thank you for your review Kathy! We look forward to your next stay with us!

8/10 Bra

Steven

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the big pool with the jacuzzi, and the ample amount of towels available. I was slightly taken aback when the front desk asked for an extra $50 deposit for possible incidentals - it was not mentioned AFAIK in your website.
Bodde här 1 natt i mars 2024
Svar från Pnelson 7 apr. 2024
Thank you for your Feedback Steven! We look forward to your next stay with us!

10/10 Fantastiskt

Helen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The entire staff that I encountered from check in to my departure were awesome people Which includes the dining staff also. Very polite and professional during my 2 weeks and 4 day stay while my mom's bedroom was being remolded.
Bodde här 4 nätter i mars 2024
Svar från Pnelson 7 apr. 2024
Thank you for your review Helen! We look forward to your next stay!

10/10 Fantastiskt

Anna

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Pnelson 25 apr. 2024
Thank you for your review Anna! We look forward to your next stay with us.

8/10 Bra

Bo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Pnelson 7 apr. 2024
Thank you for the Rating Bo! We look forward to your next stay!

6/10 Okej

antar

Bodde här 2 nätter i mars 2024
Svar från Pnelson 20 apr. 2024
Thank you for the rating antar, we look forward to improving your experience on your next stay!

10/10 Fantastiskt

Heather

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff and great location
Bodde här 2 nätter i mars 2024
Svar från Pnelson 25 mars 2024
Thank you for the rating Heather! We look forward to your next stay with us!

8/10 Bra

Ron

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Would have been over the top but SAUNA was out of order Sucks when it's the thing you look most forward to isn't working Young man working the Front desk Rules great service from him
Bodde här 1 natt i mars 2024
Svar från Pnelson 25 mars 2024
Thank you for the review Ron! We apologize for the Sauna, and are working diligently to restore it's use. We look forward to your next stay with us!

10/10 Fantastiskt

Martha

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful older hotel. The front desk staff was wonderful. A young man named Cade checked us in and was very professional. How often do you get champagne at check in? Wonderful surprise. Nice restaurant on site. The pool was the perfect temperature. Well maintained and clean. They have an adult only hour which is a bonus. Didn't use hot tub but it looked nice. Hallways were quiet despite a conference being held there. Room was very clean. In room phones and room service too. Nice shower with ample hot water!! Bed was extremely comfortable. Would definitely stay here again.
Bodde här 1 natt i mars 2024
Svar från Pnelson 25 mars 2024
Thank you for the review Martha! We look forward to your next stay with us!

10/10 Fantastiskt

John

Gillade: Personal och service
na
Bodde här 1 natt i mars 2024
Svar från Pnelson 25 mars 2024
Thank you for the rating John! We look forward to your next stay with us!

4/10 Dåligt

Michelle

Reste i grupp, Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
I stayed on property for the convenience of a work event onsite. The air conditioning was not working in the hotel and no one checking in was made aware until we complained that the room were almost 80 degrees. The hotel brought a fan to our room but we were forced to leave the window open and listen to road noise all night so that the room temp was tolerable. The hotel is definitely showing its age.
Bodde här 1 natt i mars 2024
Svar från Pnelson 25 mars 2024
Thank you for the feedback Michelle! We appreciate your honest review, and we have plans to correct this issue. We will strive to exceed your expectations, on your next stay with us!

6/10 Okej

james

Reste med sin partner
Gillade: Renlighet och personal och service
I stayed for two nights. First night was great and quiet. Second night was the opposite until 1am on a Tuesday. The connecting doors between rooms are thin and you can hear EVERYTHING through them. Just normal talking is extremely audible and just ruined the second night for me. Friendly staff, room was clean, and it’s close to UM campus, a mall, as well as the highway. It was not the worst stay I’ve had, and it wasn’t the best. It is average with some upsides. Would return if there was a good price for a room and take my chances with noisy neighbors.
Bodde här 2 nätter i mars 2024
Svar från Pnelson 25 mars 2024
Thank you for the feedback james! We would love the opportunity to make your next stay unforgettable! We look forward to your next stay with us!

10/10 Fantastiskt

Martha Garza

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was clean and quiet.. we were received with a glass of champagne. The relish restaurant was so delicious.. we will definitely stop by again ..
Bodde här 2 nätter i mars 2024
Svar från Pnelson 25 mars 2024
Thank you for the review Martha Garza! We look forward to your next stay with us!

10/10 Fantastiskt

YINXIA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
very nice staff. room is clean. very convenient location.
Bodde här 1 natt i mars 2024
Svar från Pnelson 25 mars 2024
Thank you for the review YINXIA! We look forward to your next stay with us!

10/10 Fantastiskt

Kristen

Gillade: Renlighet
Bodde här 1 natt i februari 2024
Svar från Pnelson 2 mars 2024
thank you for 5 rating Kristen! We look forward to your next visit!

6/10 Okej

Blake

Gillade inte: Personal och service
Nothing
Bodde här 1 natt i februari 2024
Svar från Pnelson 28 feb. 2024
Thank you for the feedback Blake. We will strive to improve your view on your next stay with us!

10/10 Fantastiskt

brandon

Gillade: Renlighet
Bodde här 1 natt i februari 2024
Svar från Pnelson 28 feb. 2024
Thank you for the review Brandon! We look forward to your next stay!

10/10 Fantastiskt

Kaley

Svar från Pnelson 24 feb. 2024
Thank you for the 5/5 Rating! See you on your next stay!

8/10 Bra

John

Reste med familjen
Gillade: Renlighet och personal och service
It was an ok stay. Said 2 queens but beds were doubles in our room. Hotel is dated needs some tlc.
Bodde här 1 natt i februari 2024
Svar från Pnelson 24 feb. 2024
Thank you for the feedback. We appreciate your review, and are working to improve on our missed opportunities.

6/10 Okej

Chris

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Once checked in there were no instructions on how to get to my room. Luckily I figured it out for myself. Entire hotel smelled like marijuana. Pretty sure it was a non-smoking hotel but this was clearly disregarded. The main reason for booking this stay was that there was an onsite sauna. Unfortunately, it was out of order.
Bodde här 1 natt i februari 2024
Svar från Pnelson 24 feb. 2024
I apologize for the experience you received during your stay. We look forward to creating an excellent experience, should you choose to give us another opportunity to do so.

6/10 Okej

Nadica

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Overall good stay for a couple of nights
Bodde här 2 nätter i februari 2024
Svar från Pnelson 24 feb. 2024
Thank you for the feedback. We will strive to earn the 5/5 rating during your next visit!

10/10 Fantastiskt

Michelle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing staff, clean rooms, offers early check-in. Champagne at check in is a huge plus! Celebrated our 20 year anniversary & they brought a nice dessert to our room.
Bodde här 1 natt i februari 2024
Svar från Pnelson 24 feb. 2024
Thank you for the 5/5 Rating! We hope we added an extra special touch to your celebration! See you on your next stay!

8/10 Bra

Greg

Reste med sin partner
Gillade: Bekvämligheter
Location
Bodde här 1 natt i februari 2024
Svar från Ben S - Assistant Front Office Manager 16 feb. 2024
Hello Greg, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 Fantastiskt

Arthur

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
From arriving the staff was beyond friendly and accommodating. Hotel is great. Gym and pool as good as can be
Bodde här 1 natt i februari 2024
Svar från Ben S - Assistant Front Office Manager 16 feb. 2024
Hello Arthur, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Ben S - Assistant Front Office Manager 16 feb. 2024
Hello Lisa, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 Fantastiskt

Debbie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The kensington is beautiful hotel. It’s conveniently close to my doctors office. I live three hours away so it’s nice to come the night before and have a good night sleep. The staff were all very courteous. The room was very clean. Beds were just right to get comfy on. Happy repeat customer.
Bodde här 1 natt i januari 2024
Svar från Pnelson 8 feb. 2024
Thank you for the excellent review! We look forward to your next stay with us!

10/10 Fantastiskt

Corey

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
When we checked in, we were offered champagne. Everyone was very friendly and inviting, in both the hotel and the restaurant.
Bodde här 1 natt i februari 2024
Svar från Pnelson 4 feb. 2024
Thank you for the excellent review! We look forward to your next stay with us!

10/10 Fantastiskt

Melanie, Toronto

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Champagne check in was amazing! Aaliyah was very courteous, knowledgeable, friendly and professional.
Bodde här 1 natt i februari 2024
Svar från Pnelson 4 feb. 2024
Thank you for the excellent review! We look forward to your next stay with us!

10/10 Fantastiskt

orlando

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent and pleasant stat.
Bodde här 1 natt i februari 2024
Svar från Pnelson 4 feb. 2024
Thank you for the excellent review! We look forward to your next stay with us!

8/10 Bra

jamie, New Boston

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Its a beautiful place but needs some updates. Staff very friendly and right by the highway
Bodde här 1 natt i januari 2024
Svar från Pnelson 4 feb. 2024
Thank you for the recommendation! We look forward to your next stay with us!

10/10 Fantastiskt

Luanna

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place
Bodde här 1 natt i januari 2024
Svar från Pnelson 4 feb. 2024
Thank you for the excellent review! We look forward to your next stay with us!

10/10 Fantastiskt

Ashley

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A great location close to everything that you need! Clean and easy checkin.
Bodde här 1 natt i januari 2024
Svar från Pnelson 4 feb. 2024
Thank you for the excellent review! We look forward to your next stay with us!

10/10 Fantastiskt

Victoria, ZAPOPAN

Bodde här 2 nätter i januari 2024
Svar från pnelson 24 mars 2024
Thank you for the Rating Victoria! We look forward to your next stay with us!

10/10 Fantastiskt

Tatsuo

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Pnelson 24 mars 2024
Thank you for the Rating Tatsuo! We look forward to your next stay with us!

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The desk & dining staff were friendly & professional.
Bodde här 1 natt i januari 2024
Svar från Pnelson 4 feb. 2024
Thank you for the excellent review! We will strive for the 10/10 rating with your next stay with us!

10/10 Fantastiskt

Victoria, ZAPOPAN

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All good
Svar från Pnelson 4 feb. 2024
Thank you for the 5 rating Victoria! We look forward to your next stay with us!

10/10 Fantastiskt

Oasis

Bodde här 1 natt i januari 2024
Svar från Ben S - Assistant Front Office Manager 16 feb. 2024
Hello Oasis, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 Fantastiskt

Daniel

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Third time ive stayed at kennsington. Everything was ascexpected from champagne at check-in to comfort of room. Enjoyed my one night stay. .
Bodde här 1 natt i januari 2024
Svar från Pnelson 4 feb. 2024
Thank you for the excellent review! We look forward to your next stay with us!

8/10 Bra

Stephen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pleasant hotel bills itself as “luxury” but modestly rises above corporate standards. Very friendly staff, comfortable bed, no “off” sights or smells, but nothing stood out.
Bodde här 2 nätter i januari 2024
Svar från Ben S - Assistant Front Office Manager 16 feb. 2024
Hello Stephen, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 Fantastiskt

Cliff

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
Everything was great
Bodde här 2 nätter i januari 2024
Svar från Pnelson 4 feb. 2024
Thank you for the excellent review Cliff! We look forward to your next stay with us!