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Recensioner av Hotel Casa del Arco

3 out of 5
Hotel Casa del Arco
5 Avenida Norte Numero 9, Antigua Guatemala

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 28 av 48 recensioner" "
8 - Bra i betyg. 15 av 48 recensioner" "
6 - Okej i betyg. 5 av 48 recensioner" "
4 - Dåligt i betyg. 0 av 48 recensioner" "
2 - Väldigt dåligt i betyg. 0 av 48 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

10/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

Recensioner

10/10 Fantastiskt

Marie-Pierre

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect Location
Great Place. Lucky we got a room with view on the road. Great patio, breakfast and personal.
Bodde här 1 natt i augusti 2017

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is my second time and I had a great experience...everybody so nice
Bodde här 5 nätter i april 2019
Svar från Vanessa 3 maj 2019
Thanks for your comment. It's a pleasure to serve you. We hope to see you again.

8/10 Bra

Josué

Gillade: Renlighet, personal och service och rummets bekvämlighet
Best location
Great location, good breakfast but the room and bathroom is very old, staff is never there most of time … but I would stay there again
Bodde här 4 nätter i mars 2019
Svar från Vanessa 31 mars 2019
thanks for your comment. we hope to see you again. :-)

10/10 Fantastiskt

Dennis

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2019
Svar från Vanessa 26 mars 2019
Gracias por tu comentario. Esperamos verte pronto

8/10 Bra

Verifierad resenär

Bodde här 2 nätter i februari 2019
Svar från Yesenia 31 mars 2019
Gracias por tu comentario. Esperamos nos visites pronto.

6/10 Okej

gerhard

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Tolle Lage, Zimmer so la la
Das Haus ist klein(5 Zimmer), die ,Zimmer sind klein, das Bad ist sehr renovierungsbedürftig. die Lage ist super. Für diese Qualität ist es überteuert
Bodde här 4 nätter i februari 2019
Svar från Vanessa 16 feb. 2019
Thanks for your comment.

10/10 Fantastiskt

Stephanie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Muy buena estadia!
Staff muy amable y acomodadores. Muy limpio y buenísimo locación cerca de todo.
Bodde här 1 natt i december 2018
Svar från Yesenia 6 jan. 2019
Gracias por tu comentario. Esperamos nos visiten pronto :-)

10/10 Fantastiskt

Loema, Indianapolis,IN

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is great because its in the heart of Antigua...also its quiet and the staff is very helpful.. I recommended
Bodde här 4 nätter i november 2018

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Man finner mye bedre til samme pris!
Dette hotellet ligger flott plassert midt i byen. Vi hadde et stort familierom som lå i 1 etg ut mot en liten bakgård. Terrassen på taket var koselig, og der ble det servert frokost. Vi så kun 1 annen gjest den uken vi var på hotellet, på grunn av lavsesong. Vi spurte om vi kunne få et brød stykke til, men fikk beskjed om at det ikke var mulig. Hun som laget frokost forklarte oss at vi fikk det vi hadde valgt ut i fra menyen. Etter en stund fikk vi allikevel mer brød. Lite hyggelig frokost personal. I resepsjonen sitter det til tider en ansatt, fikk god hjelp av henne til å skrive ut en billett. De snakker ikke engelsk, men bruker Google translate. For samme pris som vi betalte for dette rommet, kunne vi istedenfor lagt på mye flottere hotell. Vi gikk rundt og spurte om pris.
Bodde här 7 nätter i september 2018
Svar från Yesenia 27 sep. 2018
Thanks for your comment, we take it into account

6/10 Okej

M, NY

Gillade inte: Personal och service och boendets skick och faciliteter
All staff couldn’t speak English. So it was inconvenient.
Bodde här 3 nätter i augusti 2018
Svar från Yesenia 30 aug. 2018
Thank you for your comment, we will take it into accoun

6/10 Okej

Gerardo

Estancia tranquila
El hotel es pequeño, y sin sorpresas. Mi calificación es un 7 porque considero que hay pequeñas cosas que mejorarían el aspecto y funcionamiento del hotel. A nuestra llegada no había puertas abiertas, hubo que tocar el timbre y considero que en el día debería de estar siempre abierto considerando que su entrada esta después de la venta que se encuentra ahí al parecer es un café.Servicio: amables hasta donde sea posible considerar, a nuestra llegada la habitación no estaba lista 12 md, pero nos recibieron las maletas y nos las ubicaron. El cuarto: la cama no era matrimonial sino la unión de 2 individuales, así que no era muy cómodo del todo. Creo que pudieran ubicar tv's mas grandes para el espacio, la iluminación creo que es suficiente y tradicional. El baño se ha hecho un esfuerzo por acomodarlo, la cortina móvil y blanda es una buena opción para que no se vea pequeño, tenia artículos de higiene suficientes para la jornada, servicio y lavamanos en buenas condiciones, doy crédito que ese lavamanos de vidrio cuesta mantenerlo presentable y lo tenían bien cuidado, lo único es que las manecillas transparentes de la ducha presentan deterioro, y la ducha en si esta en condiciones de cambiarla y desde hace mucho tiempo con moho lo cual es desagradable y necesita atención. Tendría que haber host 24/7 sin duda, dar la imagen de falta de autoridad no da confianza en tu estadía. Por ultimo debería de definirse en plataforma si comprar esta sera balcón o no, fue decepción.
Bodde här 1 natt i juni 2018
Svar från Yesenia 10 juni 2018
Gracias por su comentario, tomaremos en cuanta sus recomendaciones. Att. Hotel Casa Del Arco

8/10 Bra

Viva.Viajante

Gillade: Renlighet
Location is very good--right on one of the main tourist area streets (5th) and very close to the central parque or to walk up to La Merced. Room (one king bed) was adequate, but only window was to the patio terrace. The terrace had its own couch/chairs tables for breakfasts and to hang out. Breakfast was good and included. One drawback is that the reception person is not in attendance most of the day, so if you have questions, etc, not always available (although were nice and helpful when they were there).
Bodde här 1 natt i maj 2018
Svar från Yesenia 10 juni 2018
thanks for your comment, we will talke note to improve our service.

10/10 Fantastiskt

Tracey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Antiguan Hotel!
Great location, spotless rooms, awesome breakfast and great service!
Svar från Javier 17 maj 2018
Thank you very much for your review Tracey!!! All the best in your travels!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
parfait
C'est un bel Hôtel, la chambre était prope et l'hôtel est dans une bonne endroît de la ville
Bodde här 1 natt i april 2018
Svar från Javier Ocano 24 apr. 2018
Thank you very much for this review!! All the best to you

10/10 Fantastiskt

Sarah A

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Javier 3 apr. 2018
Thank you very much for such a positive review Sarah!! All the best in your travels!!

8/10 Bra

OTAVIO AUGUSTO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
PROPRIETARIA É 10 !!
Show de bola ...Dona super simpática é portuguesa ! Tratamento VIP !! Adorei!!
Svar från Javier 30 mars 2018
Muito obrigado pelo seu comentário! Nós estamos contentes que você teve um tempo maravilhoso e esperamos vê-lo novamente

10/10 Fantastiskt

Jennifer, United States

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel in the heart of Antigua
We needed a room for four adults. We were assigned a great room with two double beds, a set of bunk beds and a couch/futon. We had plenty of space. Some of the staff did not speak English (and our Spanish is very limited) but we were able to communicate fine. We were close walking distance to restaurants, ATMs, the park and shopping. We would stay here again!
Bodde här 3 nätter i februari 2018
Svar från Javier Ocano 14 feb. 2018
Thank you very much for your comments Jennifer!! We are glad you enjoyed your visit and hope you will consider us in the future!! All the best

8/10 Bra

Alfredo

Gillade: Renlighet och personal och service
Excelente opción para una visita a Antigua
Magníficamente ubicado en pleno centro de Antigua Guatemala, Hotel Casa del Arco es una excelente opción, con muy buena relación Calidad- Precio. Su personal, amabilísimo (como en general todo el pueblo guatemalteco). Su recepcionista, una joven muy bien dispuesta, nos ayudó en todo, siempre con una sonrisa. Incluso dispuso que nos sirvieran un desayuno fuera de horario, ya que íbamos a hacer un tour a Chichicastenango que salía muy temprano. El hotel es sencillo, pero la eventual falta de confort, es superada con creces por la excelente ubicación y buena disposición de su personal. Muy recomendable.
Bodde här 2 nätter i januari 2018
Svar från Javier Ocano 16 feb. 2018
Muchas gracias por tu comentario Alfredo!! Esperamos nos consideres para visitas futuras

10/10 Fantastiskt

Karina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing location. Excellent staff. Best in Antigua
The location couldn't be more perfect right between the plaza and and he arcs/church. Looks like it was the main street of town as well. And it closes to traffic on the weekends which makes it so lively. They have a bar downstairs which is convenient for getting a drink but never had problems with noise. The staff is amazing, shot out to the front desk Jessenia, she is so helpful! The included breakfast was DELICIOUS and in a beautiful terrace. The service was fast and effective. We would leave in the morning and come back shortly and to our surprise our room had already been cleaned. They were fantastic. I'd definitely stay again if in Antigua.
Bodde här 3 nätter i januari 2018
Svar från Javier Ocano 14 feb. 2018
Thank you so much for your comments Katrina!! It was a pleasure having you stay with us and we hope you consider us for the future!! All the best

10/10 Fantastiskt

Janet

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A lovely staff, delicious breakfast, and clean!
My elder son and I stayed here for a week and we would do so again without hesitation. Centrally located on 5th Avenue, you can walk out into Antigua or relax in the quiet and tranquility of this clean and friendly bed and breakfast. With only five rooms, the common area easily became either our expansive personal patio with shade and sun or a friendly family area to mingle with other guests. The breakfasts were a delight and Ana’s warmth and her skills contributed to a perfect start to each day with a delicious, full breakfast along with her smile. Our room was simple, but clean. The comfortable beds with comforters, hot showers, cable tv complete with CNN International and ESPN International, and the helpfulness and friendliness of all the staff gave us an inviting home for the week. My son and I both loved it and were sad to leave!
Bodde här 7 nätter i januari 2018
Svar från Javier Ocano 14 feb. 2018
Thank you so much for your comments and we are very happy that you had such a pleasent stay!! Hope to see you again soon!!

10/10 Fantastiskt

Mar, Costa Rica

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excelente ubicación y buen desayuno
La ubicación es estratégica, el desayuno es delicioso, la atención es súper buena son muy amables, las habitaciones son muy cómodas. Desde la habitación jaguar teníamos vista del arco y del volcán desde el balcón.
Bodde här 3 nätter i januari 2018
Svar från Javier Ocano 16 feb. 2018
Muchas gracias por tu comentario!!! Es una alegría inmensa para nosotros que hayas disfrutado tanto tu estadía y esperamos tenerte pronto con nosotros en Casa del Arco.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect location
Right in the heart of Antigua! It is perfect location to walk anywhere! The room was a great size and the bed was so comfortable! Definitely recommend staying here! It was hard sometimes as no one was on reception much when we stayed here. So trying to organise a breakfast box before our tour one morning was difficult and also trying to organise a transfer home was hard and left to the last minute. But apart from that a great place to stay.
Bodde här 7 nätter i januari 2018
Svar från Javier Ocano 14 feb. 2018
Thank you very much for your review!! We are working on giving a better service every time and your comments will help us to grow!! Hope to have you with us again!!

6/10 Okej

Araminta

Gillade: Personal och service
Cute little place but you are paying for location rather than quality of the rooms. Enjoyed the communal seating area and the breakfast was fine. While the location is its best asset it also makes it noisy as 5th avenue is a popular street for late night revellers. There are better options for this price range IMO
Bodde här 1 natt i december 2017
Svar från Javier Ocano 14 feb. 2018
We are on the renewal phase for the hotel, it was difficult to do so during the holidays because of the high income of customers we have but we will take your comment in mind to improve, hope you will consider us for your next visit

10/10 Fantastiskt

troy, Saskatoon, sk, canada

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing location and hospitality
Booked this room and asked if they could do something special for my wife and I as it was her first time back to guatemala since she moved to Canada 26 years ago and also happened to be our wedding anniversary. Well when we walked in the room there were rose petals everywhere and a very nice note and petals spelling out "te amo" on the floor. I may have been more surprised than her and she didnt even know i had notified the hotel prior about anything. Very friendly staff and sorry we only had a single night there but we had traveled to many other locations in guatemala and no hotel was as good as this one. Will definitely book this hotel next time we go. Can't say enough about it.
Bodde här 1 natt i december 2017
Svar från Yesenia 24 dec. 2017
Muy buenas tardes Ksyniuk Troy. Ha sido un placer que les haya gustado el arreglo que con mucho Cariño se les realizo. Esperamos verlos de nuevo en nuestro Hotel cordialmente Staf: Hotel Casa Del Arco & Hotel Casa Naranjo

10/10 Fantastiskt

REGINA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excelente atención para coordinar nuestra llegada y traslados.
Bodde här 1 natt i oktober 2017

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel
Very well located, excellent breakfast, good price, mostly clean... average noise isolation and bathroom need improvements.
Bodde här 1 natt i oktober 2017

8/10 Bra

Stella

Gillade: Personal och service och rummets bekvämlighet
Ideal location
Room was clean and comfortable but the en suite was not very clean. Perfect location.
Bodde här 3 nätter i september 2017

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
車の無い方には最高の場所
アンティグアのセントロ パルケからすぐのところで、便利な場所です。朝食も豊富で一品セレクト出来るところが嬉しかった。 バスとトイレの作りがイマイチ でもシャワーのお湯はよく出ました。 欲を言えばアメニティがもう少しオシャレだと良かった。
Bodde här 2 nätter i augusti 2017

10/10 Fantastiskt

Dennis

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best place to stay in Antigua
Bodde här 2 nätter i augusti 2017

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect hotel just off Parque Central
Great rooms, great service, great value, great breakfast. Located just off the main square this hotel is in an excellent location. We enjoyed people watching from our balcony. Highly recommended.
Bodde här 1 natt i juli 2017

8/10 Bra

Andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Relaxing in Antigua
A very pleasant hotel in a great, central location. Nice breakfast, very friendly staff and a relaxing terrace; just what was needed.
Bodde här 2 nätter i juni 2017
Thank you Andrew for your feedback! Best, Agustina

8/10 Bra

Joseph

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place in central location
Great little b&b centrally located. Rafael the manager was fantastic.
Bodde här 1 natt i juni 2017
Thank you Joseph for your comments! Best, Agustina

8/10 Bra

Verifierad resenär

Gillade: Personal och service och boendets skick och faciliteter
Great location
Thank you for comments! Best, Agustina

10/10 Fantastiskt

Kathleen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good for a business trip
Wifi - amazing. Breakfast - very tasty, and they let us (4 ppl) eat early as we had to leave early. Location - could not possibly be better. Rooms - beautiful! Common space- comfy and spacious! Only con is that I know this place will become too popular for me to afford it eventually. (okay, actually con is that the rooms on the street get a tad noisy)
Thank you Kathleen for your kind words and your feedback! Hope to see you soon Best, Agustina

10/10 Fantastiskt

Willie's Trip , Los Angeles

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Weekend in Antigua, great location.
This is a wonderful hotel located in the center of everything in Antigua, its the perfect place to stay, within short walk you can reach the central park, night life, restaurants, bars, and the Arco that identify Antigua Guatemala. Everyone in the hotel was very pleasant the lady Anna went out her way to made my stay pleasant. Thank you. Upon arrival I left my bags with this lady and went I came back they were in this beautiful room facing the blvd with a very small balcony but lovely. This lady really made everything possible for me to be comfortable. Overall. everyone in this hotel is very helpful and they will do anything to help you and make you feel like you are part of this small beautiful hotel in the heart of Antigua. Thank you also to Agustina for arranging the transfer to the airport that was very nice of you again thank you. One thing though if anyone is going to travel on planes leaving the city at 0740 in the morning make sure you leave Antigua by 0300 LOL I left late about 0530 and I missed my plane. However, it was ok after long weekend in Antigua. Thank you to everyone in this beautiful hotel in the heart of Antigua!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very center
The hetel is in a convenient location, just between the Arco and the plaza. We could see the people walking actively on the main street from the balcony, but stayed quiet at the backside terrace.

8/10 Bra

Markus

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Unscheinbares Hotel mit viel Flair
Hotel ist sehr gut gelegen, kaum aus dem Hotel ist man schon mitten in der Stadt und im Sog von Antigua. Hotelpersonal ist sehr hilfsbereit und hilft einem beim Organisieren von Reisen.

10/10 Fantastiskt

A y R, Costa Rica

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excelente ubicación en el centro de la ciudad, se puede descansar sin ruido a pesar de estar la habitación a la orilla de la calle
Svar från Agustina 6 apr. 2017
Muchas gracias por sus lindas palabras! Saludos,

10/10 Fantastiskt

Jessica

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic Experience!
Cozy hotel, with great roof top right in the middle of all the Antigua action. Incredibly friendly and helpful staff who went out of their way to make it a great stay. I would highly recommend, especially for the price.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great small hotel in middle of town
Excellent little hotel right in the middle of Antigua. Very helpful staff and good breakfast.

8/10 Bra

Julien, G

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hyper centre d Antigua
Très bien situé. Breakfast maison. Très bon accueil. Chambre un peu petite.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel cercano a la plaza principal
Muy buena, desayuno bien y variado el personal siempre al pendiente.

10/10 Fantastiskt

richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The owner was very helpful and would do anything to help us.The staff was very friendly and helpful. We enjoyed our stay there and would do so again.

10/10 Fantastiskt

Malgorzata

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cozy B&B with amazing staff
The staff is amazing, when I forgot my jacket from the shuttle they called shuttle service and sorted it out for me, they also offered to prepare us really nice breakfast to go (before their usual breakfast time). The property itself is right in the center of Antigua. Great value for money.

10/10 Fantastiskt

George

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
the best B & B experience
We enjoyed the size of the place, even when all rooms are occupied, you still have plenty of privacy and safety (everyone would have to go through reception to go to the room). The roof-top communal space where they serves the breakfast is nicely and tastefully decorated with plenty of space and plants. Diligent and helpful staff makes the stay perfect. (The only reason I gave 4 stars to room comfort is the noise from down there on the streets, but it's a busy street, and we enjoy people-watching from our balcony, so it's just something we are happy to compromise with.)

8/10 Bra

Roberta de Melo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Charmoso e bem localizado
A internet é muito ruim. Como fui a trabalho, dificultou um pouco a estadia. Mas staff extremamente simpática e a disposição.

10/10 Fantastiskt

Alejandro, Nicaragua

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel, near the main Plaza.
Hotel is very centric, owners are great making your experience in Antigua an excellent adventure. I will definitely stay in the same hotel again. Family room great for family of 5

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good hotel
The hotel is in a very good place. Very kind stuff. Excellent!!