8/10 Bra
Tomasz
15 sep. 2019
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Beautiful hotel, disappointing experience
We’ve stayed at the Soros Beach hotel 4 nights at the beginning of September. The location of the hotel is fantastic! Right on the beautiful beach, quiet and peaceful. The room was nice, clean and with a spacious patio in the garden (although saying that all the rooms have sea view is a big stretch).
What was very disappointing was the service. We arrived one hour before the check in time. No one welcomed us, we couldn’t find the reception, talked to 3 different people in the restaurant, one of the went into the reception, but no one from the hotel came out. The waiter told us that the room isn’t ready. We weren’t offered to store our luggage somewhere. We sat down at the restaurant and had some food.
The receptionist wasn’t welcoming. When he opened the room for us he pointed at a book in the room and said “all the rules are there” and shut the door behind him.
It’s a beach hotel with no beach towels in the room. And if you want one, you’ll have to get a bean bag, because they don’t give away towels only, and the bean bag costs 10€. 10€ for a beach towel is insane, let’s be honest.
We were attending a wedding and asked for an iron to fix one shirt. I was told that they don’t hand it out, but they can iron a batch of clothes for 5€. After a short discussion I was offered to get my shirt ironed for free. You also have to pay extra for eggs at the included breakfast.
Shame, it’s a very nice hotel but the service and fishing for extra money are very disappointing.
Tomasz
Bodde här 4 nätter i september 2019